Swindon Caravan & Motorhome Group Reviews

Name: Swindon Caravan & Motorhome Group
Address: Greatfield, Royal Wootton Bassett,, Greatfield, Royal Wootton Bassett,, Swindon
Rating: 4.75

4.8 Rating 806 Reviews

94 %

of reviewers recommend Swindon Caravan & Motorhome Group

Company Reviews

Metrics

Info

4.8

Based on 806 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About Swindon Caravan & Motorhome Group:

Award winning dealership selling new and second hand touring caravans & motorhomes. With branches in Swindon, Oxford and Reading. We cater to all your requirements, from caravan & motorhome sales and accessory shops to our workshops and aftersales service.

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Phone:

01793772096

Email:

tom@swindoncaravans.com

Location:

Greatfield, Royal Wootton Bassett,,
Greatfield, Royal Wootton Bassett,
Swindon
SN48EQ

Swindon Caravan & Motorhome Group 5 star review on 9th September 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant customer service- went out of their way to help. Alistair was brilliant. Thanks”

Helpful Report

Posted 8 years ago

“The caravan leaked water in through the front windows. When we returned the caravan 2 days after we bought it and 1 day after towing it down to Devon and back the female sales advisor who we explained everything to immediately said we must have left the top window open. We explained that we had never opened it & then she said these things happen it is after all only a metal box. When you have paid thousands for a caravan you do not expect it to leak or have some blame you or tell you this. I said maybe that is why the last people traded it in to which she replied "NO there was nothing wrong with that caravan they traded it in to upgrade" I said would they have got the same money for it if they had said it did leak and she just replied "There was nothing at all wrong with that caravan" Her attitude was terrible but when we asked to speak to a manager his attitude was totally different. He listened, looked and found out the window has bowed. We got our money back after a week but still ended up out of pocket for the campsite that we had booked and the money we had spent out. If it wasn't for the female sales advisor we would have no qualms with going back to Swindon Caravans as everyone else had good customer service but because of her we will avoid it in future as that is what you remember and her attitude still leaves a bad taste.”

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Posted 8 years ago

“Today we picked up our new Swift Conqueror caravan. This is the third caravan we have purchased from Swindon Caravans Group. We have always found the salesman Andy Parker most helpful and professional. We would also like to mention Jack who handled the hand over of the van, he made the hand over a very pleasurable experience.”

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Posted 8 years ago

“Very pleasant sales/purchase experience. No pressure to buy with staff nearby should assistance/information be required. The whole package from initial viewing to final purchase was pleasant and without pressure. Highly recommended.”

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Posted 8 years ago

“Well I was a bit sceptical when I looked at the condition of the caravan. It was meant to have been given a PDI. Found cobwebs on the seating and the cooker was not very clean. We rectified that with our own efforts. We also asked about the spare wheel 3 times, but had to drive home without one. Right that is the negative stuff. Lewis came up with the goods! Spare wheel arrived as promised today. I would like it be noted that he is very professional in his duties and if we're fortunate enough to buy another caravan, we will come back to you. Well done Lewis. Regards Alan Bates”

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Posted 8 years ago

“Friendly staff for the purchase function and a detailed handover covering all aspects of the new 'van.”

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Posted 8 years ago

“Very happy with the customer service you get,and especially the way that you are left to make your decision without being hassled by staff. However when needed the staff are very helpful. This is the second caravan we have bought from you and would always return. Just like to add a big thanks to Lewis for all his help finding the perfect caravan. Joan Dignum”

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Posted 8 years ago

“A good experience, the salesman was very knowledgeable about the product, and was helpful and communicative about our options.All in all a very straight forward process and I have no hesitation in recommending your company to my contacts and family. Thanks”

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Posted 8 years ago

“Friendly helpful staff. Good offers on purchasing a caravan ie £500 in vouchers which were a great help.”

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Posted 8 years ago

“Lee was very helpful, responsive and a pleasure to deal with. I'm very happy with the level of service. The handover (performed by Jack) was also very good and Jack was really helpful and did a great job.”

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Posted 8 years ago

“Buying a caravan from the reading branch was a pleasure Simon was helpful never pushy and and sorted any little details that needed addressing , The handover was great Ian showed us round and answered any questions no matter how small an overall pleasure to do business with ,would highly recommend.”

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Posted 8 years ago

“Very good apart from if you caravan wasn’t purchased from them and service warranty etc don’t wast your time ringing as they only do work on their customer’s caravans. Disappointing even if you were a customer before and the dealer you purchased from is miles away,this lets down a very good dealer.......”

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Posted 8 years ago

“Fantastic customer service from Lee and all the staff. Always friendly and helpful. The guy who showed us how to use everything in our new caravan was very clear and patient Made it easy to understand.”

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Posted 8 years ago

“They were helpful with there offers and showing us around before we took the caravan”

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Posted 8 years ago

“Good selection of caravans”

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Posted 8 years ago

“Time and effort to explain everything on pick-up. Small problems sorted out quickly and efficiently in the first week.”

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Posted 8 years ago

“Great customer service. Friendly and helpful.”

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Posted 8 years ago

“Simon our salesman was great not too pushy but very helpful and Ian was also really lovely showed us how everything worked etc explained it all really well and thorough .”

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Posted 8 years ago

“Lee was very helpfull and understanding when we thought we might have to cancel our new caravan but in the end we sold our old caravan and bought the new one that we are very happy with”

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Posted 8 years ago

“I was very happy with the range of both new and second hand caravans in stock. The sales people let us know they were there, but they didn't pester us and there was no hard-sell.”

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Posted 8 years ago

Swindon Caravan & Motorhome Group is rated 4.8 based on 806 reviews