I think an acceptable mark in this category underlines that there were significant deficiencies in the process of delivering my new caravan. In particular the lack of communication from Swindon Caravans during the period between placing the order and delivery was annoying to say the least. This came to a head when I was not advised that the order had been delayed due to a manufacturing schedule change. This was exacerbated when I had to repeatedly chase progress and was given a different reason for the delay each time I spoke to a different person. Ultimately I had to contact the head office and threaten to withdraw my order. At this stage I eventually got a consistent response and the delivery of the van was completed. A customer who is spending substantial sums of money should always be in the communication loop without having to make repeated contact themselves. The order process was smooth and during the actual handover everything was carried out professionally and logically.