Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.55

4.6 Rating 12,000 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

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Info

4.6

Based on 12,000 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Telephone

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pesimo servicio Alejandra no pudo adelantar mi traslado ya q hubo un adealnto en mi itinerario de solo una hora Me dijo q no podia despertar al conductor para q pase a las 10.20am Aun asi no me quiso devolver el dinero aun habiendo pagado el seguro Vale la pena pagar un piquitito mas en otras empresas y tener un servicio de primera”

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Posted 8 years ago

“Driver not waiting at terminal, contact made only by phone. Had to pay 8 euros car parking (on top of fee paid for pick up). Terrible service. Would not recommend at all”

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Posted 8 years ago

“Train your drivers in customer service and provide working air conditioning in your vehicles and working windows.”

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Posted 8 years ago

“Had two transfer booked, Barcelona and Paris. Driver did not show for 40 in bcn....no show in orly. Warning, do not use this company. Must be false reviews on positive reviews.”

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Posted 8 years ago

“Enganação!! NÃO ARRISQUE!!!! NÃO PERCA DINHEIRO A TOA POIS O MOTORISTA NÃO APARECE!! Foi uma tragédia o serviço contratado na Suntransfer para transfer do aeroporto de Roma ao centro da cidade. Simplesmente o motorista não apareceu conforme o combinado e ficamos um bom tempo esperando (e meu marido procurando pelo aeroporto). Acho justo prever que quando chegamos em outro país com o agravante do horário de madrugada fica impossível realizar uma ligação telefônica para avisar que o motorista não apareceu. Justo é cumprir com o serviço contratado!! E isto vocês não fizeram!! E ainda gerou um custo adicional de 60 euros, pois depois de muuuuito tempo esperando tivemos que pegar um taxi. Tentei solicitar um reembolso mas a empresa se negou a pagar. Isto só mostra que não tem respeito nenhum para com os clientes. Não caia nessa cilada!!! Pegue um taxi ou um uber, pelo menos é serviço garantido. Suntransfer nunca mais!!!!”

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Posted 8 years ago

“Unreliable. Nobody bothered to ring to let us know the driver wouldn’t be coming as he had had an accident. We had to ring them to find out why he had not turned up. We were told to get another taxi and they would reimburse the fee we had already paid to Suntransfers but only after 20working days. Unacceptable. We had also booked a return journey (unfortunately). Again the driver did not turn up so we again rang to see where he was. We were told that he should be there. They were right he should have been but he was not! He did eventually turn up but as this trip was going to the airport we were a little bit worried we would not make our flight in time. As we had ‘Lewis Hamilton’ driving we should not have worried as he got us there very quickly! Would not recommend- very poor customer service.”

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Posted 8 years ago

“Terrible driver. I requested a private transfer from Bulle Switzerland to Zurich. The driver only speaks German that I don’t understand. His face was like a robot with no smile and emotion and no greeting at all. I paid 385 Euro for this service. It was a total wipe off!”

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Posted 8 years ago

“This joke of a company left my wife and 2 daughters stranded at Dalaman Airport. They took the money of course but provided no service and now wont refund. Avoid at all costs. This is a 1 star very poor review but should be zero star for disgusting.”

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Posted 8 years ago

“Suntransfer cancelled my return journey, but have not returned my portion of the payment. I have emailed twice (info@suntransfer.com) and received no confirmation that they are going to do anything. I have called the suntransfer office but keep been told that I have to email any issues. Really disappointed in the way they have treated me as a customers”

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Posted 8 years ago

“I booked my transfer reading great reviews. I was quoted €19.95 for return journey from Marrakech airport to Le Meridian Hotel. When I went to pay they charged me €24.65. I only noticed this as my payment was going through and could not stop it. The website states free cancellation so when I cancelled I got a message to say that as I cancelled less then 48 Hrs before, I will not get a refund. I tried to contact the website but could only talk to live chat who couldn't understand what I was saying. Such a bad experience, what a rip off. Be aware when booking”

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Posted 8 years ago

“On my return journey there was no sign of the taxi. I phoned and got a lengthy recorded message in Spanish. If it hadn’t been for the kind hotel receptionist I would have been stuck. The taxi arrived 35 minutes late. When I spoke to the lady on the phone she said it was because of heavy traffic. It was Sunday afternoon and the roads were VERY quiet. We got from Badalona to the airport in 25 minutes.. I suspect that my booking had been forgotten until I phoned. When dealing with foreign clients it is no use putting out recorded messages in Spanish. I had left plenty time otherwise we could have missed our plane”

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Posted 8 years ago

“Avoid at all costs. They take your money and provide no service. Complete robbery.”

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Posted 8 years ago

“Dreadful. I waited over an hour to be taken to Palma Airport. I was given a pick up time of 8.15am. After 4 telephone calls to customer service, I was told each time, he would be there in 10 minutes. After waiting over 1 hour and no transport, I had to call a taxi. Fortunately my flight was delayed, or I would have missed it altogether. Very unprofessional and not to be relied upon. It was prepaid and I am now waiting for my money back?”

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Posted 8 years ago

“Below any standard. I was travelling with my wife and baby and due to being rushed off the bus at our stop, after waiting at the airport in LPA for almost 2 hours, i left my jacket with passports, wallet and mobile phone in the bus. I rang the company 2 minutes after they dropped us to kindly ask the driver to return or offered to take a taxi and collect them myself from Whereever... they saud this is not an option and will sort it with the driver. Heard nothing back. Next day i rang numerous times, they saud driver was not working till 4 pm and could not be disturbed at home but the bus was parket at the garage and they were positive that we will find the jacket if left on the bus. At 4pm we were topd driver was not actually in work till next day ( this is day 3 for us on hols with a baby and no money or phones). Next day we rang again numerous times and we were very nonchalantly told our items were lost and they had no responsability for this... i spoke to a customer service manager who was also very indiferent and felt the handling of the situation was perfectly appropriate... i cannot describe the level of unprofessionalism and callous behaviour... NEVER EVER travel With them”

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Posted 8 years ago

“Arrived with a toddler at LPA airport, told we were to ne given a carseat-nil available and the person at the office desk was very rude when we asked about -said there is no law in Spain requiring this... however when we embarked eventually after 1.5 hours waiting... we were toldnot to sit in the rrobt row with a baby as the Police might be on the road and stop us. Highly unprofessional staff and very very rude.. although we paid for the return ticket we chose not to travel back with them”

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Posted 8 years ago

“waired an hour, no driver , paid online. Could not contact anyone from sun transfers. Terrible”

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Posted 8 years ago

“Sun transfers cancel my booking less then 24 hour before my flight home.. To be told there is no drivers available.. I booked way back in March.. I got a 2nd phone call to say they had found a driver but it would cost me more money!!”

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Posted 8 years ago

“Used Suntransfers for many years, in many countries, we have used them twice this year. The last one May in Tenerife, many complaints!!. As I was just about to leave for the airport, quick look at emails before I left as I do not have any other internet access, Suntransferes had emailed me that morning to say that I owed them more money just over 5 euro's if I did not pay this now they would cancel the booking, I booked this transfer Dec 17, why did they not let me know before, it was lucky I saw the email. Arrived at Tenerife No driver searched up and down the line for ages, found a driver for another client and he made a call for me. had to wait for our driver, The drivers are usually there to greet us. The driver did not acknowledge us, we just followed him with us pushing the trolley at a fast speed. It goes on we moved resorts, needed to change address and time of pick us up, that was a nightmare as you could not change by phone only on the internet!! Reception used their computer for me could change the address but not the time. It was further away so I needed an earlier pick up,they wanted an over 27 euros plus the 25 I had paid. We cancelled the booking. The resort contacted another transfer company and the were 17 euro's cheaper. I have made a complaint to Suntransfers. They are not interested in my complaint,just make excuses. I have praised them in the past for their great service, unfortunately now I will be using another company, I would not use Suntransfers again.”

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Posted 8 years ago

“you're just scammers, I waited at the airport for an hour and a half before taking another taxi, I was there sooner than expected and no one showed up. you are just miserable scammers, you have to fail, for a miserable 50 euros you have lost a client plus all those to whom I will commit myself to make you the worst possible reviews. I do not even want a refund, that money keep them and spend them on medicines, thieves”

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Posted 8 years ago

“Siamo arrivati il 13/06/2018 a Vienna alle 19,05 provenienti da Catania Ci siamo recati al posto concordato,Anker bar, difronte all’uscita e non abbiamo trovato l’autista. Dopo qualche minuto ci siamo messi in contatto con il vs servizio clienti. Il vs consulente Cristian è stato gentile e solerte ma purtroppo tra varie email abbiamo dovuto attendere 55 minuti prima che venisse l’autista. Eravamo sul punto di chiamare un taxi per raggiungere il ns albergo, anche perché mi è stato detto che l’autista si era allontanato per aggiornare il ticket del parcheggio. Al ritorno il 17/06 avevamo appuntamento alle 17.50 al ns albergo, abbiamo dovuto far telefonare dalla reception per sollecitare visto che l’autista ritardava. In conclusione un servizio a dir poco scadende nonostante le ottime recensioni sul sito. Penso che ci sarebbero tutte le condizioni per chiedere un risarcimento soprattutto per l’attesa dell’andata, sicuramente la prossima volta cambierò società.”

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Posted 8 years ago

Suntransfers.com is rated 4.6 based on 12,000 reviews