Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.55

4.6 Rating 11,988 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

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4.6

Based on 11,988 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked my transfer reading great reviews. I was quoted €19.95 for return journey from Marrakech airport to Le Meridian Hotel. When I went to pay they charged me €24.65. I only noticed this as my payment was going through and could not stop it. The website states free cancellation so when I cancelled I got a message to say that as I cancelled less then 48 Hrs before, I will not get a refund. I tried to contact the website but could only talk to live chat who couldn't understand what I was saying. Such a bad experience, what a rip off. Be aware when booking”

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Posted 8 years ago

“On my return journey there was no sign of the taxi. I phoned and got a lengthy recorded message in Spanish. If it hadn’t been for the kind hotel receptionist I would have been stuck. The taxi arrived 35 minutes late. When I spoke to the lady on the phone she said it was because of heavy traffic. It was Sunday afternoon and the roads were VERY quiet. We got from Badalona to the airport in 25 minutes.. I suspect that my booking had been forgotten until I phoned. When dealing with foreign clients it is no use putting out recorded messages in Spanish. I had left plenty time otherwise we could have missed our plane”

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Posted 8 years ago

“Avoid at all costs. They take your money and provide no service. Complete robbery.”

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Posted 8 years ago

“Dreadful. I waited over an hour to be taken to Palma Airport. I was given a pick up time of 8.15am. After 4 telephone calls to customer service, I was told each time, he would be there in 10 minutes. After waiting over 1 hour and no transport, I had to call a taxi. Fortunately my flight was delayed, or I would have missed it altogether. Very unprofessional and not to be relied upon. It was prepaid and I am now waiting for my money back?”

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Posted 8 years ago

“Below any standard. I was travelling with my wife and baby and due to being rushed off the bus at our stop, after waiting at the airport in LPA for almost 2 hours, i left my jacket with passports, wallet and mobile phone in the bus. I rang the company 2 minutes after they dropped us to kindly ask the driver to return or offered to take a taxi and collect them myself from Whereever... they saud this is not an option and will sort it with the driver. Heard nothing back. Next day i rang numerous times, they saud driver was not working till 4 pm and could not be disturbed at home but the bus was parket at the garage and they were positive that we will find the jacket if left on the bus. At 4pm we were topd driver was not actually in work till next day ( this is day 3 for us on hols with a baby and no money or phones). Next day we rang again numerous times and we were very nonchalantly told our items were lost and they had no responsability for this... i spoke to a customer service manager who was also very indiferent and felt the handling of the situation was perfectly appropriate... i cannot describe the level of unprofessionalism and callous behaviour... NEVER EVER travel With them”

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Posted 8 years ago

“Arrived with a toddler at LPA airport, told we were to ne given a carseat-nil available and the person at the office desk was very rude when we asked about -said there is no law in Spain requiring this... however when we embarked eventually after 1.5 hours waiting... we were toldnot to sit in the rrobt row with a baby as the Police might be on the road and stop us. Highly unprofessional staff and very very rude.. although we paid for the return ticket we chose not to travel back with them”

Helpful Report

Posted 8 years ago

“waired an hour, no driver , paid online. Could not contact anyone from sun transfers. Terrible”

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Posted 8 years ago

“Sun transfers cancel my booking less then 24 hour before my flight home.. To be told there is no drivers available.. I booked way back in March.. I got a 2nd phone call to say they had found a driver but it would cost me more money!!”

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Posted 8 years ago

“Used Suntransfers for many years, in many countries, we have used them twice this year. The last one May in Tenerife, many complaints!!. As I was just about to leave for the airport, quick look at emails before I left as I do not have any other internet access, Suntransferes had emailed me that morning to say that I owed them more money just over 5 euro's if I did not pay this now they would cancel the booking, I booked this transfer Dec 17, why did they not let me know before, it was lucky I saw the email. Arrived at Tenerife No driver searched up and down the line for ages, found a driver for another client and he made a call for me. had to wait for our driver, The drivers are usually there to greet us. The driver did not acknowledge us, we just followed him with us pushing the trolley at a fast speed. It goes on we moved resorts, needed to change address and time of pick us up, that was a nightmare as you could not change by phone only on the internet!! Reception used their computer for me could change the address but not the time. It was further away so I needed an earlier pick up,they wanted an over 27 euros plus the 25 I had paid. We cancelled the booking. The resort contacted another transfer company and the were 17 euro's cheaper. I have made a complaint to Suntransfers. They are not interested in my complaint,just make excuses. I have praised them in the past for their great service, unfortunately now I will be using another company, I would not use Suntransfers again.”

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Posted 8 years ago

“you're just scammers, I waited at the airport for an hour and a half before taking another taxi, I was there sooner than expected and no one showed up. you are just miserable scammers, you have to fail, for a miserable 50 euros you have lost a client plus all those to whom I will commit myself to make you the worst possible reviews. I do not even want a refund, that money keep them and spend them on medicines, thieves”

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Posted 8 years ago

“Siamo arrivati il 13/06/2018 a Vienna alle 19,05 provenienti da Catania Ci siamo recati al posto concordato,Anker bar, difronte all’uscita e non abbiamo trovato l’autista. Dopo qualche minuto ci siamo messi in contatto con il vs servizio clienti. Il vs consulente Cristian è stato gentile e solerte ma purtroppo tra varie email abbiamo dovuto attendere 55 minuti prima che venisse l’autista. Eravamo sul punto di chiamare un taxi per raggiungere il ns albergo, anche perché mi è stato detto che l’autista si era allontanato per aggiornare il ticket del parcheggio. Al ritorno il 17/06 avevamo appuntamento alle 17.50 al ns albergo, abbiamo dovuto far telefonare dalla reception per sollecitare visto che l’autista ritardava. In conclusione un servizio a dir poco scadende nonostante le ottime recensioni sul sito. Penso che ci sarebbero tutte le condizioni per chiedere un risarcimento soprattutto per l’attesa dell’andata, sicuramente la prossima volta cambierò società.”

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Posted 8 years ago

“undesirable and unproffessional service. Still waiting for their answer”

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Posted 8 years ago

“Never book with this company. The night before a family holiday for 14 people I received a cancellation email to my account advising that our booking had been cancelled. This was at 7:30pm in a Friday evening. They had said there was no bus available and had left me a “voice message” to inform me of same. I ended up having to ring every transfer company in lanzarote to try and arrange alternative travel arrangements. The reason we booked was because we were traveling with two babies and wanted to ensure car seats were available. This was near impossible seen as we were left with less than 12 hrs before we were due to travel. When I spoke with the rep to express my dissatisfaction I was told that there would be one available for our return Journey and a 10% discount for our next booking. No thank you. I ended up cancelling our booking entirely, why would I travel with a company who cancelled with less than 12 hours notice. I feel that they should have organized alternative arrangements for us, even if we had to be split up into different vehicles, they were not willing to assist in any way. I eventually booked with Firstminute transfers and could not recommend them enough. They do not charge anything extra for car seats unlike sun transfers and do not take money until transfer has been competed.”

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Posted 8 years ago

“When my phone was found in the car of my transfer, the customer service people at SunTransfer assured me that it would be returned, no fees, because the driver would be returning to the port. Roughly twenty minutes prior to the meeting time, I received a call saying that plans had changed, and now they would be charging me a full transfer fee for the drop off. It was only after I gave them my credit card information, awaiting a "full transfer from airport" as was described, that I found the driver sitting outside the port, 2 minutes away. They of course were counting on me paying the money, even though they were already conveniently at the port, thus no extra transfer to airport had been required after all. It was a company out to take advantage of a vulnerable customer, and not honouring their initial agreement of waiving all fees. A company must honour their agreement, however much they did not "mean it." After multiple attempts to speak with Customer service, and receiving "20% off my next transfer" I just want people to know before they book their next trip- beware of the fine print, because even the fine print doesn't apply when they change their mind. I would rather burn money than spend it on another transaction with this crooked company.”

Helpful Report

Posted 8 years ago

“Do not use if you are booking a transfer from Antalya. No meet and greet as sold, so we were wandering around arrivals for 10 minutes, eventually finding someone who turned up late holding a Sun Transfers sign. Waited another 15-20 minutes for the driver who was late, no explanation or apology. Then he dropped us off at the wrong hotel. We had to pay to get a taxi to our actual hotel, another 5km down the road...Paying 50 Euros for a private transfer, the least you expect is to be dropped at the right place y'know, even with shoddy service? It gets worse. The customer service did nothing about it and claimed we were dropped at our hotel. No apology or offer of compensation. Such a shame as we booked based on the number of positive reviews and our experience was SO far removed from that. Didn't ruin the holiday, but be warned NOT to use them if you're travelling from Antalya.”

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Posted 8 years ago

“Useless transport company Failed to turn up and provide service promised Driver smelt of tobacco, was obnoxious and arrogant”

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Posted 8 years ago

“I have used Suntransfers many times in the past and usually get a standard taxi but on a visit in May 2018, which was a special occasion I ordered a premium car (they show a Mercedes E class on their booking page) to take us from Luqa airport to the Hilton Hotel in St Julians. What they provided was a minivan. When I complained they said that it was a Mercedes minivan and as such they were not inclined to offer any compensation. I have been a regular customer of this company but because of their insulting response will be looking elsewhere for all of my future trips.”

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Posted 8 years ago

“The Suntransfer service in Malta is a disaster and a nightmare. If you do not want to miss a plane, skip this company far from. Usługi Suntransfer na Malcie to katastrofa i koszmar. Jeżeli nie chcecie spóźnić się na samolot, to omijajcie ta firme z daleka. Suntransfer-tjänsten på Malta är en katastrof och en mardröm. Om ni inte vill missa ett plan, hoppa över det här företaget långt ifrån.”

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Posted 8 years ago

“Bogus company. They did not show up and I was left stranded at Nice Airport. They refused to give me a refund. I don't believe these five star reviews.”

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Posted 8 years ago

“We booked what we thought was a return transfer last week however upon the departure date at 05.15 and no sign of a driver I called the company. The operator on the end advised me he would contact his operations department to see where the driver was and call me back. After ten minutes and no call back I decided to ring again. This time the agent advised me that my booking was actually for Feburary and not May. This obviously was a mistake on our part but why did the first operator not pick up on this? And why at this time of the morning with two small children did the second operator not offer me any alternative. Luckily we speak Spanish and were able to locate a taxi but I dread to think what another family in this situation would have done, Why did we recieve no email or phone call in Feburary when we didn’t turn up for the transfer that was booked. Why was no email sent to review the service we booked for Feburary. If this had been done then we would have realised our error. We will not be using this service again. A taxi was also cheaper than the service so make sure you shop around before using this company.”

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Posted 8 years ago

Suntransfers.com is rated 4.6 based on 11,988 reviews