Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.55

4.6 Rating 11,989 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

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4.6

Based on 11,989 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tried to book transfer with them - their payment system sets off fraud alerts. Even had a nice conversation with their customer service people. Finally got it set up and paid. Couple hours later they called to cancel - said the were overbooked. Why they couldn't have known that when working to get paid is something unknown right now. We'll see how fast they refund my money as they were so quick to get me to pay.”

Helpful Report

Posted 8 years ago

“A FUIR - ARNAQUES Nous avions réservé un taxi pour 23€ avec Sun transfers car nous devions prendre un avion au beau milieu de la nuit. Trajet réservé au départ de Malaga pour rejoindre l'aéroport à quelques kilomètres (15/20 km 20 min). Le taxi se pointe à l'heure comme prévu. Il est 4 heures du matin dans une petite rue à sens unique, nous lui demandons si c'est pour la réservation. Le chauffeur acquiesce, chage nos bagages et nous amène à l'aéroport comme prévu. Arrivé à l'aéroport, le chauffeur nous regarde avec un grand sourire malicieux et nous demande de payer 28€. On appelle donc aussitôt suntransfers qui est totalement impuissant, et qui prétexte que l'on s'est trompé de chauffeur. Comme par hasard, dans une petite rue à sens unique à 4h du matin, un seul taxi se pointe pile à l'heure et évidemment selon Suntransfers ce n'était pas notre taxi. Suntransfers nous précise que notre taxi s'est pourtant bien présenté à la réception de l'hotel à l'heure du rendez vous. Ce qui est impossible puisque nous dormions dans une pension sans réception. Bref, le chauffeur était le bon, il a tout simplement profité d'une faille dans les réservations de Suntransfers, puisqu'aucun moyen de s'assurer que cela soit le bon chauffeur. Le chauffeur l'a bien compris, il a encaissé l'argent de la réservation Suntransfers puis celle que nous avons dû repayer de nouveau à l'aéroport. Une course pour 2 paiements. 23€ + 28 € dans sa poche ESTAFAS Reservamos un taxi por € 23 con traslados al sol porque teníamos que coger un avión en el medio de la noche. Viaje desde Málaga para llegar al aeropuerto a pocos kilómetros (15/20 km 20 min). El taxi está a tiempo como se esperaba. Son las 4 ora a en una pequeña calle de sentido único, preguntamos si es por la reserva. El conductor asiente, cargarte nuestro equipaje y nos lleva al aeropuerto según lo planeado. Al llegar al aeropuerto, el conductor nos mira con una gran sonrisa traviesa y nos pide que paguemos 28 €. Así que inmediatamente llamamos a suntransfers que es totalmente impotente, y que pretende que nos equivocamos de conductor. Coincidentemente, en una pequeña calle de sentido a las 4 am, sólo uno de taxis aparece justo a tiempo y de acuerdo suntransfers, obviamente, no era nuestro taxi. Suntransfers nos dice que nuestro taxi estuvo bien presentado en la recepción del hotel en el momento de la cita. Lo cual es imposible ya que dormimos en una pensión sin recepción. En resumen, el conductor esta el taxi reservado, simplemente aprovechó un error en las sistema de reservas de Suntransfers, ya que no hay manera de asegurarse de que este sea el controlador correcto. El conductor entendió esto, tomó las pago de Suntransfers y luego la que tuvimos que pagar en el aeropuerto. Una carrera por 2 pagos. 23€ + 28€ en su bolsillo SCAM We booked a taxi for € 23 with Sun transfers because we had to catch a plane in the middle of the night. Trip from Malaga to reach the airport a few kilometers (15/20 km 20 min). The taxi is on time as expected. It's 4 am in a small one-way street, we ask if it's for the reservation. The driver nods, bags our bags and takes us to the airport as planned. Arrived at the airport, the driver looks at us with a big mischievous smile and asks us to pay 28 €. So we call suntransfers that is totally impotent, and that pretends that we were wrong driver. As luck would have it, in a small one-way street at 4am, a single taxi is coming up right on time and obviously according to Suntransfers it was not our taxi. Suntransfers tells us that our taxi was well presented at the reception of the hotel at the time of appointment. Which is impossible since we slept in a pension without reception. In short, the driver was the right one, he simply took advantage of a flaw in Suntransfers reservations, since there is no way to make sure that this is the right driver. The driver understood this, he cashed the Suntransfers booking money and then the one we had to pay again at the airport. A race for 2 payments. € 23 + € 28 in his pocket”

Helpful Report

Posted 8 years ago

“The bus didn’t turn up at pick up point to take us to the airport in Benidorm. Had to fork out 75 euros for a taxi as suntransfers wouldn’t accept it was their error (they emailed us the incorrect pick up point)Very stressful with two young children. Very rude and aggressive staff on the phone and took so long to get taxi fare refunded and didn’t get the full amount. Refused to refund booking fee or part booking fee. Offered 20% off future bookings. Would NEVER use suntransfers again. Avoid at all cost! Appalling customer service!”

Helpful Report

Posted 8 years ago

“Our transfer never showed up despite us waiting at Dubai airport for over an hour. Suntransfers admit this but because of poor mobile reception/gremlins in the system our call to their helpline can’t be tracked, so they will only refund 50% of the price we paid. Not only did we have the inconvenience and extra expense of getting to our resort, we then had to spend hours of our holiday emailing to ensure they would turn up for our return prepaid airport transfer. Certainly not the relaxing, stress free holiday we were expecting !!”

Helpful Report

Posted 8 years ago

“WORST CAR SERVICE EVER! We arrived at the airport in London on time and could not find our driver anywhere. After 10 minutes I call the office, 30 minutes later the driver shows up. He had been sitting down having breakfast in the terminal. On our booked return leg the driver was not in the lobby. I called the service and they said the driver waited for 25 minutes than left. I asked how could that be as it is now 7:10 and our pickup was for 7:00. I informed him we have been in the lobby the whole time. The man for the service began to yell at me, calling me a liar and telling me my time was wrong. I confirmed the time on my phone with the lobby and he told me the driver would not be coming back, he was dispatched for another fair and I needed to find my own way back to the airport, then hung up on me. DO NOT USE THIS SERVICE.”

Helpful Report

Posted 8 years ago

Helpful Report

Posted 8 years ago

“Booked and paid for pick up for my son and wife at Auckland airport as part of their honeymoon trip- driver didnt turn up !! Son called several times but no response and then had to pay for a shared shuttle to hotel. Suntransfers refused to refund monies paid - total rip off AVOID THIS COMPANY”

Helpful Report

Posted 8 years ago

“driver was a no-show in Barcelona airport and we are still being charged. Suntransfer does not want to refund our payment. We waited for an hour!!!! What a scam!”

Helpful Report

Posted 8 years ago

“DRIVER DID NOT SHOW UP!!!!!! I booked an airport transfer from Barcelona airport to the city. I indicated that my flight arrival time as 0730. Our group was in the arrival lounge before 8am but suntransfer driver could not be found. There were 7 of us looking for him. He was not there. I contacted the priority numbers indicated in the voucher emailed to me but I only got an automated reply in Spanish which I could not understand. I tried calling the other number but call couldn't be connected. I had to search the Suntransfer website to get a contact number to call (+44 2035885280). Finally, I was able to talk to an English speaking customer representative around 830am. By this time, we had been waiting for around 40 mins already. We were told to wait for a call but no one called. I received a call from an unknown number around 850am but no one was on the other line and the line was cut. Our group waited for several minutes until we decided around 9am to take a taxi as we have an appointment at 10am. Suntransfer called at around 9:02am. I reported this right away and asked for refund. They refused saying their driver went to the meeting place after I called but our group had left the meeting area. I told them that that is unfair. We were made to wait for more than an hour. The driver was supposed to be waiting for us at the arrival section. Suntransfer was supposed to be monitoring our flight as stated in their website. Now we are being blamed that our group left and decided to take a taxi after being made to wait for around 1.5 hours??? Our group paid EUR70 for the taxi fare. we got delayed and we were inconvenienced due to suntransfer's fault. Their reply? They decided to reconsider and refund 20% to me. 20%????? Service was not rendered, our group incurred additional expense, and we were inconvenienced, and they don't even have the decency to refund the entire amount I paid? DON'T GET SUNTRANSER!!! I should have believed the other reviews.”

Helpful Report

Posted 8 years ago

“Waited nearly an hour and a half for transfer to arrive at Faro airport for pick up and 20 minutes from hotel back to Airport Paid 95 euros and given a paltry 23 euros refund terrible service and terrible after sales service Never use again in Portugal”

Helpful Report

Posted 8 years ago

“Driver was late. No apology. Dressed scruffy. Drove too fast chasing ano car he was annoyed at.”

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Posted 8 years ago

“Driver not there on arrival. I had to call UK no then he appeared looking dishevelled not smart like other pick up drivers. Chased ano vehicle on motorway which made me gasp at his driving. Very disappointed. Left customer feedback. Heard nothing from this company!”

Helpful Report

Posted 8 years ago

“We would never ever use this company! Really bad service. Driver was hitting on us and they didn't send a taxi for us when we had to go back to the airport! We paid for everything in advance and told us that we had to arrange a taxi ourselves and that they will refund us our money. We got a refund for the taxi but we never got our money back that we paid in advanced! We will let everyone know about this incident.”

Helpful Report

Posted 8 years ago

“I would like to express my disappointment in the SUNTRASFERS.COM services since I had a very bad experience with them. I made a booking from a Barcelona hotel yo the airport of El Prat (20 min ride). When I was making the booking a selected to be informed of the pick up time by SMS with an additional charge. I never received that SMS. Since, I have not received the pick up time SMS, I contacted them by online chat and I was informed that my pick up time was set to 2:45 am while my flight departure time was 6:25!!!! I complained to them arguing that that pick up time was way too early for my flight but their reply was that they had already made arrangements with the other passengers and they could not proceed to a change. It was very surprising for me when I catch the ride to the airport and found out that I was the only passenger. I really think that there better options instead of this irresponsible and inflexible company.”

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Posted 8 years ago

“driver was an old man who did not speak or understand a word of English, "private car" was a beat-up old taxi in terrible condition, had to walk 1/4 mile with our luggage to a deserted parking lot. Airport taxis are cheaper, new, better drivers!”

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Posted 8 years ago

“We booked suntransfers 14/10/2017 a pick up from Palma airport we waited an hour at gate 4 we could not locate the driver/Neither could we contact your office we then had to pay for anoughter taxi 40 euros on arriving at our hotel 1hour 20minutes after we were meant to be picked up we had a call to say our river was waiting !!!! I am still awaiting my refund I have emailed twice no response never again”

Helpful Report

Posted 8 years ago

“DO NOT USE! Driver did not turn up for the return flight and company now ignoring all emails or offering assistance despite waiting the standard complaint time. Very stressful experience - WILL NEVER USE AGAIN!”

Helpful Report

Posted 8 years ago

“Ho pre-pagato questo servizio per trasfer da Berlino Airport a Berlino centro e viceversa , nella tratta di andata diciamo che il servizio si è svolto in modo quasi corretto l'autista ha avuto 10 minuti di ritardo il quale è stato pre-annunciato. . Il ritorno è stato vergognoso . mi hanno lasciato 40 minuti ad attendere fuori dal hotel con 14 gradi . Ho cercato assistenza prima tramite chat e anche li ho atteso 30 minuti dopo di che ho chiuso la chat ed ho chiamato il servizio clienti il quale non parla Italiano ma solo inglese e spagnolo. il Quale non solo non si è fatto carico del mio disaggio ma mi ha detto che dovevo attendere altri 20 minuti prima che mi mandassero un altro trasfer. Il giorno dopo ho cercato di avere assistenza per reclamare , ma ho trovato un servizio clienti che non mi ha assolutamente assistito e mi ha bloccato la chat per non parlare con me.”

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Posted 8 years ago

“Dont book a private car with them as you will be sent a bus and when you complain about being charged more for a car they dont care”

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Posted 8 years ago

“I ordered a taxi with suntransfers for two clients of mine to be picked up at Faro airport at 12am, my clients phoned me at 12.30am to say no taxi was present, I contacted them via phone instantly and the lady on the other end told me to tell my clients to go to the vodaphone centre in the airport and it would be sorted out. My clients then contacted me unable to find this and everything was shut up and no people around. I then phoned them again now to be answered by a gent who then told me to tell my clients to go outside and to jump in a taxi and for me to get a receipt and send it to them to refund! Faro airport at night is like a ghost town and no taxi's are outside! This is now 1.30am So only for me calling them back again my clients would have been stranded. I told them forget it I will go and collect them myself. For me to get to the airport and back it was nearly a 2hr drive. I received an apology email telling me it will be looked into and they will be in touch within 20 days. It was to the dot 20 days I received an email to tell me they are refunding me 29.33euro's (which was on the 13th Oct, and I'm still waiting for it) and it took them 20 days to tell me this! This was only half the taxi fair to be refunded, when I said I'm totally disappointed with the response, what about my two phone calls it cost and all my fuel it cost me to go to the airport and back and the 3hr inconvenience! My response was that there commitment has gone above and beyond and not in a position to offer anything more! What do you think?! To think I was visiting the Algarve 3 times next year with 20 people each time I was going to use these! Clearly they don't need my custom so now booking with someone else!”

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Posted 8 years ago

Suntransfers.com is rated 4.6 based on 11,989 reviews