Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.55

4.6 Rating 11,989 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

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4.6

Based on 11,989 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On time, both drivers were pleasant, polite and spoke very good English. All we needed for a very good transfer experience, Thanks, Obrigada, Steve & Linda”

Helpful Report

Posted 9 years ago

“They were on time and very helpful.”

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Posted 9 years ago

“On April 6th we flew from Denver, Colorado and were on our way to Paris, France. Due to weather problems in Atlanta, Georgia our connecting flight was missed and we were bumped to different flights. We were in the airport until late into the night working to get new flight arrangements made. It was a stressful experience as there were lots of crowds in the airport and when I finally got our new flight information I sent an email to info@suntransfers.com, the email address I received my confirmation documents from, informing them of the change in plans. I knew it was the middle of the night in Europe and expected they would see my email well before our new scheduled arrival of 13:50 pm the next day. Soon after we arrived in the baggage area of the Charles de Gaulle airport Suntransfers called me asking me where I was. I asked them if they had received my email. Apparently they had not checked their email. There were several calls from them to me asking me when I would be ready. I explained I just got off the flight. One of the phone calls was from someone in their office and I asked him to pull up my email. He located it and I explained that if they had been checking their email we would not be having a problem. I got one piece of my luggage and then another phone call came from Suntransfers from someone else in their office explaining to me that any changes within 24 hours have to be made by phone or by chat with them on their web site. I explained that the change happened just hours before when it was the middle of the night. I had a very stressful experience in the Atlanta airport and was not thinking of reviewing the fine print on my documents from Suntransfers. I expected them to see my email when they started work at 8 am the following morning when their office opened. The Suntransfers rep said their driver had to leave as he had been waiting for my original flight for a couple of hours. Not my fault they were not checking their email. The Suntransfers rep said the emails have to go through a process so they don't get them right away. Again, not my fault. The rep said the driver had to leave and there would be no refund. If I wanted to book a new driver I would have to pay again. I said I would not use his company again. If my connecting flight had gone smoothly in Atlanta things would likely have turned out differently with my first experience with Suntransfers. However, as they worked out they would not refund my money and I had to book a more expensive taxi. Had they been reviewing their emails in a timely manner they would have seen that I had a last minute change to my flights. I will not use this company again and recommend others beware of the fine print and need to communicate with them them by phone or web site chat if there are any last minute changes to flights due to problems with the airlines.”

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Posted 9 years ago

“Have proven reliable in both Portugal and Germany. Would definitely recommend.”

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Posted 9 years ago

“very pleasant drivers . have used this company several times and never been disappointed”

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Posted 9 years ago

“I booked a transfer for 19 people , the driver waited at the airport. It is convenient and easy with a reasonable price . Highly recommend.”

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Posted 9 years ago

“Great driver and helpful staff”

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Posted 9 years ago

“Everything worked as scheduled and the price was competitive”

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Posted 9 years ago

“Friendly meet and greet. On time, parked near by. Excellent car. Highly recommended”

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Posted 9 years ago

“The service was first class taking all the stress out of trying to get to and from the hotel we had chosen and the airport. Would not hesitate in using the company again.”

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Posted 9 years ago

“Excellent and reliable service. I have used the company in a number of UK and European destinations. Always on time, courteous and vehicles are clean and well presented. Booking is very easy and on the one occasion I have had to contact the help line for additional detail, the information was readily available.”

Helpful Report

Posted 9 years ago

“My arrival journey was good although the instructions on where to meet the driver were incorrect but a phone call quickly had this sorted. However my return journey arrangements were very disappointing. I received an email 48 hours before, so too late for a refund, advising me I would be collected 4 hours before I needed to arrive at airport. I telephoned to ask for later pick up but they would not rearrange. Check return journey times before booking.”

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Posted 9 years ago

“Very easy to book online. When I needed to make an amendment I called them and they were very helpful. On both transfers the driver was very courteous and friendly.”

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Posted 9 years ago

“Easy,straight forward”

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Posted 9 years ago

“Excellent service. To be recommended”

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Posted 9 years ago

“Very good price, on time and courteous, would use again.”

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Posted 9 years ago

“Vehicle at the airport when we arrived. New spacious comfortable people carrier for just the 2 of us - air con. Driver was smart, pleasant and helpful - couldn't have been better. Holiday off to a great start. Thank you - will definitely use Suntransfers for next holiday - as do my daughters !”

Helpful Report

Posted 9 years ago

“First time travelling with Suntransfers. We travelled from Innsbruck Airport to Solden. Chose them instead of the company I have used previously as they were much cheaper but the service was every bit as good. The online booking was easy and I liked the fact that because the instructions I had given weren't clear enough the company contacted me to check exactly what I needed. I received a text the day before each transfer. The driver who picked us up at the airport was extremely helpful as we had some problems when we arrived in the resort as we had been given the wrong information about where to collect our key. He ended up taking us to two different places before dropping us to our accommodation and was very happy to help us sort this out. With Suntransfers you are given a 24 hour a day contact number in case of problems. You are also instructed that if your taxi is not there immediately at the pick up time to phone them. Our return taxi was not there on time so I phoned as instructed and my call was answered immediately. The taxi arrived as I was making the call. I will definitely use Suntransfers in future.”

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Posted 9 years ago

“Competitive price and excellent service.”

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Posted 9 years ago

“Excellent service!”

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Posted 9 years ago

Suntransfers.com is rated 4.6 based on 11,989 reviews