Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.57

4.6 Rating 11,891 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,891 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

Visit Website

Write Your review

Tell us how Suntransfers.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Suntransfer is the worst company ever! I have booked a return transfer with them, paid online and they stood me twice! No-one waited at the airport, I have contacted their live chat support where the driver is and all they said is "We apologies please find another transfer and we will compensate!". They did the same thing for the return trip as well. Now they are not replying over email, support team claims that they can't help me over chat and I need to email. So I paid 2 times and I did NOT GET MY TRANSFER! PLEASE DONT BOOK ANYTHING WITH THEM!”

Helpful Report

Posted 1 year ago

“I'm interested”

Helpful Report

Posted 1 year ago

“Reserva QK_4577 No se presentó el chofer El jueves 26 de septiembre hice una reserva premium para un traslado al aeropuerto, el coche debería estar a las 13,30, no llegó y cuando llamé a las 13,35 me dijeron que se la habían dado tarde y que no podían mandarme el coche, que me buscara un taxi y que me reembolsarían el dinero. Tuve que pedir el favor a un vecino ya que no había taxis por la zona, envié un correo con la reclamación y me contestan que tienen que estudiar el caso y me contestarán en 30 días laborables, creo que es fácil saber si han hecho el servicio no creo que necesiten 30 días. Desde luego no utilizaré nunca más los servicios de esta compañía y jamás lo recomendaré a nadie. Pienso que deberían compensarme por el trastorno causado y ni siquiera me reembolsan lo que pagué.”

Helpful Report

Posted 1 year ago

“Nizar Husen”

Helpful Report

Posted 1 year ago

“Hi how are you”

Helpful Report

Posted 1 year ago

“Abdulkadir”

Helpful Report

Posted 1 year ago

“11659 T$&@Ypok097”

Helpful Report

Posted 1 year ago

“Motorista em Malta, recusou-se a ir buscar nos a porta do Hotel, mas sim numa rua paralela em que tive que atravessar eu e minha filha qu e menor um lanço de cerca de 20 escadas. Minha filha que é menor ao subir a escada partiu uma roda da mala. Telefonei fiz reclamação via email para Suntransfers, e o que me recompensam são 8 euros. Diga-me por favor onde se comprar uma mala por esse preço. O serviço que paguei era para vir buscar a porta do Hotel. A Suntransfers não se responsabiliza por nada, pois nós que subimos as escadas a pressa, pois iamos para o aeroporto. Vergonhoso e apelo a todas as mães que viajam sozinhas com menores, que não confiem pois tem de transportar a sua bagagem até onde o motorista quiser e não vem buscar a porta do Hotel. Tudo isto com tentativas de troca de mensagem do motorista. Estava a hora combinada como sempre a espera do transporte para nos levar ao aeroporto. Falta de ética, de respeito, por uma menor, vergonhoso. Suntransfers não se responsabiliza por nada. Alerta.”

Helpful Report

Posted 1 year ago

“Muze Abdalla”

Helpful Report

Posted 1 year ago

“Just arrived in Larnaca paid for a express bus ,4 stops max, was put on a 52 seater Cannot get hold of anyone disgraceful”

Helpful Report

Posted 1 year ago

“Don't use Suntransfers. Not reliable. Bad service Disappointing Car Pick-Up Experience I recently reserved a car pick-up service for 8:30 AM on August 22, 2024, and unfortunately, my experience was quite disappointing. My party arrived at the airport at 8:47 AM, but there was no driver waiting for us as expected. After reaching out to the service hotline, I was assured that someone would arrive shortly, but the driver didn’t show up until 9:06 AM—over 30 minutes late. To make matters worse, when we finally got into the minivan, the driver had forgotten to close my door and was about to drive off! Thankfully, I noticed this and was able to close the door myself before anything serious happened. This level of carelessness is really concerning. I decided to write a complaint email to the company, hoping for a resolution, but the reply I received was disappointing and did not address my concerns adequately. Overall, this experience has been frustrating and has caused significant inconvenience for my party. Given the delays, the lack of attention to detail, and the unsatisfactory response from customer service, I would not recommend this service. Here's the full response from Esraa Ellebidi, Customer Service Representative. Not helping at all. We would like to thank you for taking the time to inform us of your experience with your Suntransfers.com booking SUNTR_QE0425. As a company focused on customer service it is extremely important for us to receive emails from our customers and we are grateful for your comments. You mention that you did not meet with your driver when you entered the arrivals hall. Normally drivers allow adequate time for passengers to disembark from the plane, clear passport control and collect their luggage and on occasions it might be that a customer came through unexpectedly quickly and the driver may not be in the arrivals hall yet. We have a Customer Service team available 24/7 to assist our customers if needed and a quick call to our team will usually ensure that the customers locate their driver and are on their way within minutes/as soon as possible. We acknowledge that delays can be frustrating, and we are continuing to work on these aspects of our service. Yours sincerely, Esraa Ellebidi Customer Service Representative”

Helpful Report

Posted 1 year ago

“Journey from the airport fine. 4 passengers and cases fitted in one car as requested. Pickup from hotel to the airport abysmal. Car not big enough for the same 4 passengers and cases and was told I would have to book a separate taxi and pay myself. Will not use this company again.”

Helpful Report

Posted 1 year ago

“We had a transfer for the day of the date. At the last minute they tell us that the vehicle that we had to pay for a taxi was not available, but they did not refund what we had already paid for. They made us wait about 2 hours and they didn't come looking for us, we had to go by taxi, the people who worked there laughed in our faces and made fun of us because we were from another country. In addition to scammers they are racist.”

Helpful Report

Posted 1 year ago

“I got transfer Antalya to Alanya there and back. The way there was terrible since they made us wait 20 min and then another 20 and another and we waited for 2 hours to get our shuttle. The Back way was even worth. I had no information about the time I’ll be collected from the hotel. I claimed it the day before and after chasing I got a message that at 15pm i will be picked up. The day of departure I got a call from the reception at 13:40 asking to go down for my shuttle. What? It was supposed to arrive at 15 not 13:40. The driver refused to wait and I had to be ready in 10 min. Terrible timing. Won’t suggest to anyone of you don’t wanna ruin your vacation!!!!!”

Helpful Report

Posted 1 year ago

“Fiz uma viajem A Malta com a minha filha, quando no dia de vir embora, estava como habitualmente a porta do Hotel à hora marcada, para ir para aeroporto de volta para casa. Quando recebo uma mensagem e vários telefonemas, em que a Suntransfers e o seu motorista não ia buscar ao Hotel. Estava numa rua paralela ao meu Hotel em que as separava era um lanco de escadas para subir com cerca de 20 ou mais degraus. Minha filha que é menor danificou a sua mala, partiu uma roda. Fiz a devida reclamacão a Suntransfers que se prontificou a resolver a situacao. A resolucão vou da primeira vez fazer um credito de 8 euros, e da segunda vez fazer um credito no valor de 26,34 Euros. Gostaria de saber aonde adquiro uma mala com esse valor, pois nada teria acontecido se o motorista fosse conforme eu paguei ir buscar a porta do Hotel. Isto e uma falta de etica , para não falar na falta de educação do motorista, causando danos morais e materiais. Deixo aqui o meu comentario para que maes que viajem sozinhas com filhos menores terem a dignidade de optar por outra empresa. Não se responsabilizam por nada, quando algo corre mal. Muita publicidade, avaliacoes mas na hora de prestar um bom serviço ao cliente e mantar a fidelização do mesmo para futuras viagens não se responsabilzam por nada.”

Helpful Report

Posted 1 year ago

“We have booked with you a second time this holiday as we were impressed with the first time with you. This time around was a complete opposite experience. From the minute we step foot off the plane it was horrible. Not only did we have to wait almost an hour for the driver, I had to run around trying to get contact with someone to help. Once I found the girls in the kiosk office they told me he should be with us within 6 minutes. He was not. I then had to query again. Finally in comes our driver…. Trudges us through the back end of the airport behind the building and behind all the buses. What a gruff man he was. The personality of a rock. I asked if I could have a sip of my water after reading the no drinking or eating sign in his car. I figured water would be ok. Well it was not. He rudely told me to wait 25 minutes till I got to the resort. I was absolutely parched after a long flight and wait for him. Horrible experience. We sat so uncomfortable in the car I could have cried. Once I reached the hotel, I immediately cancelled our car back to the airport for fear it would be another bad experience. Not to mention the car was a less classy than what we had been expecting from photos. Dirty and smelly. Shameful.”

Helpful Report

Posted 1 year ago

“I travelled from Canada to barcelona and was left waiting no one called me and then I got an email saying saying driver left , now they are telling me I have to wait 30 days for a response”

Helpful Report

Posted 1 year ago

“Booked shuttle transport for 6 September from Faro to Albefaro booked return trip for 20 th September paid 40euro they did not turn up Terravision they are agents for service here they did not receive any transfer for us we e mailed them 2 no response I have lost my 40 euro so I am just letting you all now we had to get Taxi from Airport that was 65euro so be warned0⁰”

Helpful Report

Posted 1 year ago

“Booked return taxi online from faro airport to Albufeira, collection was ok despite driver being 10-15 mins late. On return trip- the driver landed at hotel the morning before we were to leave, rang me at 5:30 am to wondering where I was and I informed him he had incorrect date. He said ok and left. I then received a text saying they would collect at 5:30 the following morning as agreed. The following morning no taxi showed and when I contacted them they told me they had no vehicle available. I then had to get another taxi company to collect me, nearly missed flight and this taxi charged €63 for the journey. When I contacted suntransfers later that day I was told that they would not refund me the money and the case is closed. USE ANOTHER TAXI COMPANY- THIS CROWD ARE A JOKE! there are plenty more companies so use one of them would be my advice”

Helpful Report

Posted 1 year ago

“I have canceled my transfer on July 26, 2.5 weeks in advance before the planned transfer date and still haven’t gotten a refund for it. Sent 10 emails, spent time on the Whatsup chat, called with 0 result. To my question to provide a bank statement a months ago - only promises to do it asap with no actions. Absolute scam”

Helpful Report

Posted 1 year ago

Suntransfers.com is rated 4.6 based on 11,891 reviews