Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.57

4.6 Rating 11,916 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,916 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No stars. Dropped us off at completely the wrong place even after my partner asked and got confirmation from driver of the T44 bus. Head office told us to find our own way to the hotel. Which was half an hour’s walk away. I am disabled and have a stick. I cannot walk or stand long. It took 3/4 hours and still got no help. Gave manager a chance to put things right. Didn’t happen. They did not provide a service. Left us stranded. Appalling customer service and manager attitude. Will never, ever use again.”

Helpful Report

Posted 7 months ago

Helpful Report

Posted 7 months ago

“I booked Sun Transfers for a pick up on 03/04/25 from Malaga Airport to Hotel Las Rampas Fuengirola. I was travelling with “Assistance” and as I expected my driver to be waiting, I let the Assistance Cart go. After numerous checks by my husband there was no sign of a driver at all, inside or outside for “Ann Kenny”. I waited and waited and then called Sun Transfers to be told 5mins, 10mins and eventually told it was traffic and the car broke down!! As you can imagine after travelling and needing assistance, as I use a walking stick, I was tired and annoyed to say the least. I then phoned again and I was told me to wait outside cafe Mahon and watch for very tall man wearing blue jacket. Eventually after about an hour, in total, a tall man arrived, wearing a white tee shirt. He appeared to be a regular Andalusian taxi who got me to my destination. I did not use Sun Transfers for the arrival of my sister in law on the following Saturday nor did I book a return transfer, I used another company. I will not be using your service again. I paid €52.13 plus €5 tip to driver, plus at least 4 calls to Spanish numbers, for a most unsatisfactory service which left us high and dry at the airport. Even though you had my contact details, I was not made aware of your problem until i telephoned your office. We are elderly in our 70’s. Ann Kenny”

Helpful Report

Posted 7 months ago

“Landed at my destination, to discover no transfer was waiting for me. When I contacted suntransfers they told me they had no transfer available. I had a 4 month old baby with me and it was 1am in the morning, I had to pay extra for a taxi. Wouldn't recommend this company.”

Helpful Report

Posted 7 months ago

“Flight was delayed 1 hour to Phuket and driver was not there. Not only that, there was no one there with a Suntransfers.com sign to ask for information. Had to call in and wait another hour for the driver to show up.”

Helpful Report

Posted 7 months ago

“If I could rate zero stars I would. Booked and prepaid for a transfer from a small village 1hr 20 minutes from TFS and transfer never arrived. When e called they said there was a problem and they were but coming. No taxis in the village we nearly missed the plane. Refund not processed and no apology….steer away”

Helpful Report

Posted 7 months ago

“⸻ Terrible Experience – Not Worth the Premium Price At first, everything seemed fine. The driver met us and helped with our luggage — though not very willingly, but okay. During the ride, things were going smoothly until we took one bite of a cookie, and he asked us not to eat in the car. Fair enough — we respected the rule. But from that point, everything went downhill. When we arrived, the driver simply opened the doors without saying a word — he didn’t even let us know we had reached our destination. We had to get out and unload all of our luggage ourselves while he just stood there watching, offering no help at all. We had booked the most expensive Premium Minivan option, which includes luggage assistance, onboard Wi-Fi (which we were never offered), and a professionally dressed driver — yet he was dressed in casual clothes. To make matters worse, he dropped us off at the wrong location. We had to wait outside in the cold with all our luggage and order a taxi at our own expense to get to our actual apartment. This experience was absolutely unacceptable for the price we paid — €200. I’ve already canceled our return airport transfer because I don’t trust this service anymore. I strongly demand a full refund. ⸻”

Helpful Report

Posted 7 months ago

“Five people from the Belfast flight on Friday 4/4/25 were Left waiting 2 hours in bus park without any vehicle there. Each of the 4 other travellers complained at the MTS office during this time and were told “2 minutes”. Then other people arrived from another flight but there was still no transport. After 2 hours an 8 seater van arrived and another of our 5 passengers courageously pushed through the crowd and the driver agreed we five could get in. Then we waited another 15 minutes while the driver scouted the crowd for 3 more passengers before we got on our way to Corralego”

Helpful Report

Posted 7 months ago

“I had a very troubling and unacceptable experience with individuals claiming to represent Sun Transfers. After responding to their Facebook ad for driver recruitment, I was contacted by two men—Alex Varga and Jan Myroshnikh—who claimed to be managers and offered me a job in Zagreb, Croatia. I live in Prague, Czechia, and was promised that my travel expenses (fuel, Austrian vignette, and hotel) would be paid upfront, so I wouldn't bear any financial risk. We agreed I would drive to the Czech-Austrian border, and at that point, I was supposed to receive confirmation of hotel booking and reimbursement. However, nothing was arranged as promised. Despite multiple reassurances and claims of “mistakes,” I continued as far as Linz, where again, the hotel was not paid for, despite further promises. Then the situation escalated. One of the individuals, Alex, became extremely aggressive and vulgar. He posted a photo of me and my young child (taken from social media) along with my home address and phone number, calling me a thief and posting it publicly on several Facebook and Instagram pages. He also threatened me directly, saying they would find and harm me. He even sent a photo of my home. This kind of behavior is not only unethical but also potentially criminal. If Sun Transfers is associated with or employing people who behave like this, I would urge others to stay far away—both as a potential employee and as a client.”

Helpful Report

Posted 7 months ago

“The driver Hamza never showed up at the Marrakech airport the date and day of appointment. Called him on his mobile 673643485 nothing happened! Asked him to return my payment to the creditcard, nothing happened. Be aware, this is not a serious company one can trust!!”

Helpful Report

Posted 8 months ago

“Pickup from santa Barbara teneriffe to airport did not turn up. Chased on WhatsApp and eventually sorted with replacement an hour later. We were in reception 15 mins before and chased after half hour late. Though sorted eventually did not need this at end of a great holiday and will not use you again”

Helpful Report

Posted 8 months ago

“Transfer für die Ankunft am Flughafen in Marrakech um 7.30 gebucht. Der Fahrer Hamza meldete sich am Vortag und bestätigte die Abholung, leider war er zu dem vereinbarten Zeitpunkt nicht da. Wir warteten 1 Stunde und haben ihn dann angerufen, er teilte mit in 10 Minuten da zu sein. Nachdem er innerhalb von weiteren 30 Minuten nicht kam und dazu sein Telefon abgestellt hatte, nahmen wir ein anderes Taxi. Den bezahlten Betrag möchte ich gerne zurückhaben, danke!”

Helpful Report

Posted 8 months ago

“Booking reference: SUNTR_QX4060 Booked transfer from Barcelona airport and return driver did not show up and when office was called >advised they are looking in to the matter.”

Helpful Report

Posted 8 months ago

“Sup*reme*asset*7*@*gm*ail.*com Help me get my Investment back after my withdrawals were Blocked because of fraud.”

Helpful Report

Posted 8 months ago

“Habíamos reservado un servicio de transfer desde el Aeropuerto de Punta Cana hasta nuestro hotel. Cuando llegamos, nadie estaba esperándonos y simplemente pudimos ver por casualidad nuestro nombre escrito en una pizarra junto al de otras personas. Junto a la pizarra no había nadie a quien dirigirse y cuando por fin apareció la persona presuntamente responsable nos comunica que no hay coche. Que el que había se ha ido a realizar otro servicio y que no puede asegurar cuándo estará de vuelta, pero que seguro que no antes de una hora. De esta manera, llegamos con cerca de 2 horas de retraso al hotel, con todos los restaurantes ya cerrados por lo que no pudimos cenar, teniendo además que gestionar otro medio de transporte por nuestra cuenta.”

Helpful Report

Posted 9 months ago

“worst service ever, we waited for more than an hour, the customer service didn't know how to help, in the end they had cancelled the shuttle without telling us. we had to find for ourselves that they put us on a taxi. from Tenerife north airport.”

Helpful Report

Posted 9 months ago

“Transfer booked for Malaga airport as we were travelling with 3 young children and had a very early flight so wanted a quick and stress free transfer. 25 minutes after the expected arrival time the driver had still not arrived driver and there was no contact from the driver or company to advise of any delays so I phoned the company, after an extremely long wait to get through they provided no assistance or advice, we were just told the driver would be there but no time could be provided. 25 minutes later the driver eventually showed up, no apologies give for the 45-50 minute delay. We paid for a car seat and none provided. Very poor customer service and would never use again.”

Helpful Report

Posted 10 months ago

“Really disappointing that Suntransfers would neither reschedule nor refund when our flight was delayed due to a cyclone. Would not recommend at all”

Helpful Report

Posted 10 months ago

“AVOID THIS COMPANY. I had booked and paid for a luxury transfer as per what was advertised on their website and a dirty minivan turned up to collect us. I complained to the company and they were very unhelpful and stated that their tcs &cs state they can send alternative transport with more capacity. This doesn’t make sense as there were only two of us travelling and I had paid for a private transfer. Will never use this company again.”

Helpful Report

Posted 10 months ago

“DEAR ALL please never use this service anymore - the driver did not find us in Capetown- was in the wrong place for pick-up. Even though customer service provided a map where the driver was waiting and it was the wrong place for pick-up, Suntransfer did not accept that they were wrong. Unpolite service - please never use again. No refund accepted”

Helpful Report

Posted 10 months ago

Suntransfers.com is rated 4.6 based on 11,916 reviews