Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.58

4.6 Rating 11,837 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,837 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disappointed with service, driver was not there in Malaga airport when we arrived, had carry on baggage so didn't delay ended up having to call UK customer service, eventually got picked up 45min later. Would not use again nor recommend.”

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Posted 8 months ago

“Worst company to deal with ever! We booked a car to take us from Rome airport to our hotel. The company « supposedly » checks on your flight arrival…however..we were stuck in the customs line up for 2 hours..and I was not yet able to get my SIM card…so when we finally got out of customs and contacted the driver..he told us his company told him to leave and we were left at the airport and out our $120Cdn (which the company refuses to refund us even if they say it was through no fault of our own that we missed our driver). We then had to line up for over an hour for a cab…which we paid €45 for…big difference between the price of a cab and Suntransfer. I would definitely not recommend this company…how can they not be aware of the customs delays if they monitor flights?”

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Posted 8 months ago

“I am a Student from Sierra Leone 🇸🇱 I want to live in Canada 🇨🇦 to build up my foundation”

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Posted 8 months ago

“I need a job but transport i dont have iam at Tanzania”

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Posted 8 months ago

“horrendous, driver didn’t know where he was going, took us to the wrong hotel didn’t understand a word we were saying trying to explain he had the wrong place ( even though he should of had all the details ) i had to turn my data roaming on and use google maps to find our own way to the hotel, this was late at night also and with a baby and toddler. not impressed”

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Posted 8 months ago

“I marry canada and I work in your campany any service center. I am biology teacher by degree holder”

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Posted 8 months ago

“0931220979 please call me”

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Posted 9 months ago

“Do not get this firm to transfer you from airport or hotel to airport! They were very good getting me from Malaga airport but on the way home not so good at all! They wanted to collect me at 7.51am for a flight I had to get at 1.50pm!!!! They didn’t give me notification 48hrs in advance so I couldnt cancel! Absolutely terrible service!!! Stay clear of them!!! Terrible customer service!”

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Posted 9 months ago

“Suntransfer is the worst company ever! I have booked a return transfer with them, paid online and they stood me twice! No-one waited at the airport, I have contacted their live chat support where the driver is and all they said is "We apologies please find another transfer and we will compensate!". They did the same thing for the return trip as well. Now they are not replying over email, support team claims that they can't help me over chat and I need to email. So I paid 2 times and I did NOT GET MY TRANSFER! PLEASE DONT BOOK ANYTHING WITH THEM!”

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Posted 9 months ago

“I'm interested”

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Posted 9 months ago

“Reserva QK_4577 No se presentó el chofer El jueves 26 de septiembre hice una reserva premium para un traslado al aeropuerto, el coche debería estar a las 13,30, no llegó y cuando llamé a las 13,35 me dijeron que se la habían dado tarde y que no podían mandarme el coche, que me buscara un taxi y que me reembolsarían el dinero. Tuve que pedir el favor a un vecino ya que no había taxis por la zona, envié un correo con la reclamación y me contestan que tienen que estudiar el caso y me contestarán en 30 días laborables, creo que es fácil saber si han hecho el servicio no creo que necesiten 30 días. Desde luego no utilizaré nunca más los servicios de esta compañía y jamás lo recomendaré a nadie. Pienso que deberían compensarme por el trastorno causado y ni siquiera me reembolsan lo que pagué.”

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Posted 9 months ago

“Nizar Husen”

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Posted 9 months ago

“Hi how are you”

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Posted 9 months ago

“Abdulkadir”

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Posted 9 months ago

“11659 T$&@Ypok097”

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Posted 9 months ago

“Motorista em Malta, recusou-se a ir buscar nos a porta do Hotel, mas sim numa rua paralela em que tive que atravessar eu e minha filha qu e menor um lanço de cerca de 20 escadas. Minha filha que é menor ao subir a escada partiu uma roda da mala. Telefonei fiz reclamação via email para Suntransfers, e o que me recompensam são 8 euros. Diga-me por favor onde se comprar uma mala por esse preço. O serviço que paguei era para vir buscar a porta do Hotel. A Suntransfers não se responsabiliza por nada, pois nós que subimos as escadas a pressa, pois iamos para o aeroporto. Vergonhoso e apelo a todas as mães que viajam sozinhas com menores, que não confiem pois tem de transportar a sua bagagem até onde o motorista quiser e não vem buscar a porta do Hotel. Tudo isto com tentativas de troca de mensagem do motorista. Estava a hora combinada como sempre a espera do transporte para nos levar ao aeroporto. Falta de ética, de respeito, por uma menor, vergonhoso. Suntransfers não se responsabiliza por nada. Alerta.”

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Posted 9 months ago

“Muze Abdalla”

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Posted 9 months ago

“Just arrived in Larnaca paid for a express bus ,4 stops max, was put on a 52 seater Cannot get hold of anyone disgraceful”

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Posted 9 months ago

“Don't use Suntransfers. Not reliable. Bad service Disappointing Car Pick-Up Experience I recently reserved a car pick-up service for 8:30 AM on August 22, 2024, and unfortunately, my experience was quite disappointing. My party arrived at the airport at 8:47 AM, but there was no driver waiting for us as expected. After reaching out to the service hotline, I was assured that someone would arrive shortly, but the driver didn’t show up until 9:06 AM—over 30 minutes late. To make matters worse, when we finally got into the minivan, the driver had forgotten to close my door and was about to drive off! Thankfully, I noticed this and was able to close the door myself before anything serious happened. This level of carelessness is really concerning. I decided to write a complaint email to the company, hoping for a resolution, but the reply I received was disappointing and did not address my concerns adequately. Overall, this experience has been frustrating and has caused significant inconvenience for my party. Given the delays, the lack of attention to detail, and the unsatisfactory response from customer service, I would not recommend this service. Here's the full response from Esraa Ellebidi, Customer Service Representative. Not helping at all. We would like to thank you for taking the time to inform us of your experience with your Suntransfers.com booking SUNTR_QE0425. As a company focused on customer service it is extremely important for us to receive emails from our customers and we are grateful for your comments. You mention that you did not meet with your driver when you entered the arrivals hall. Normally drivers allow adequate time for passengers to disembark from the plane, clear passport control and collect their luggage and on occasions it might be that a customer came through unexpectedly quickly and the driver may not be in the arrivals hall yet. We have a Customer Service team available 24/7 to assist our customers if needed and a quick call to our team will usually ensure that the customers locate their driver and are on their way within minutes/as soon as possible. We acknowledge that delays can be frustrating, and we are continuing to work on these aspects of our service. Yours sincerely, Esraa Ellebidi Customer Service Representative”

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Posted 9 months ago

“Journey from the airport fine. 4 passengers and cases fitted in one car as requested. Pickup from hotel to the airport abysmal. Car not big enough for the same 4 passengers and cases and was told I would have to book a separate taxi and pay myself. Will not use this company again.”

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Posted 9 months ago

Suntransfers.com is rated 4.6 based on 11,837 reviews