Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.57

4.6 Rating 11,916 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,916 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked this company for transfers in Majorca. It took us about an hour to get through building work and problems at security at palma, when we got there no transfers saying they only wait for an hour. I know they check flight times but maybe they should check problems within the airport too.”

Helpful Report

Posted 6 months ago

“After my cash withdrawal request was denied, I was unable to access my trading account. In addition to being quite frustrated, I was worried that I would lose my investment in this circumstance. Similar account issues are encountered by many investors, which can cause them to lose faith in trading platforms. However, after I contacted them, Mrs. Olivia and her team effectively assisted me in getting my funds back.”

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Posted 6 months ago

Helpful Report

Posted 6 months ago

“Booked a return transfer, with child seat added, from Barcelona airport to the cruise port. On both occasions the drivers turned up without the child seat requested, this despite the fact I had contacted them after the first failure!! Extremely disappointing service.”

Helpful Report

Posted 6 months ago

“Our plane landed at 13.05 today. It took time to get through passport control. We came out at 13.43 and my name was off the board and the driver was walking away. We had to persuade him to take us. Firstly we were less than an hour late and secondly we would have lost £75 which we had paid for our car. I was not impressed. The driver was kind. But he seemed to be under pressure . Will not use you for our return. You caused unnecessary stress.”

Helpful Report

Posted 6 months ago

“Gut zu finden, gute Beschreibung, aber eine unfassbar lange Wartezeit am Flughafen im Bus. Bis die Fahrt losging, mussten wir eine Stunde warten. Hatten diesen Service extra gebucht und zusätzlich bezahlt. Ich glaube ein Taxi wäre die bessere Wahl gewesen. gewesen”

Helpful Report

Posted 6 months ago

“Booked with suntransfers.com but they passed our booking on to yazici tourism travel who where not at the designated pick up point when we arrived we had to phone them before there driving eventually turned up to collect us in a batterd old vw van that stank of exhaust fumes. The return was not much better again the van was very poor with worn out seats and a driver who did not know where he was going and dropped us of a bus ride away from where we should have been meaning they gave us a stressful start and finishing to our holiday.”

Helpful Report

Posted 6 months ago

“Poco professionale, abbiamo prenotato e pagato per avere un trasferimento per un'orario stabilito che al momento della prenotazione ci è stato confermato ma quando siamo arrivati sul posto c'è l'hanno spostato 45 minuti dopo costringendoci quindi a prendere un taxi e quondi spendere altri soldi con il risultato di aver aumentato la spesa di viaggio”

Helpful Report

Posted 6 months ago

“Don’t use the subtracted bus paphos airport to paphos. Over an hour wait to fill a bus and there were plenty of people to run two trips.”

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Posted 6 months ago

“The shuttle has not arrived at all, it was 4am and nobody in Suntransfers picked up the phone. After waiting for 1 hour, we had to call a taxi. Next, that they asked to review their service. After I explanation of the issue, they claim that we had to call them, so they will not refund the money. Poor service, awful support. Do not recommend this service.”

Helpful Report

Posted 6 months ago

“They’re scammers. Get your funds back gmail in my bio”

Helpful Report

Posted 6 months ago

“Lost $770K—saved by harrylucy977 - @ gmail . com. email on BIO”

Helpful Report

Posted 6 months ago

“On the voucher, it saysthat the driver will be waiting ar the arrival terminal holding a sign. Well, that did not happened. I called and was told thst the driver will be 2 minutes late, he was on another call. Then received a message that the driver is at the parking lot somewhere by the tram. Being the first time here in Edinburgh, had no clue where to go. Bottom lline is, we had to hire anither taxi. This is not the first time this happened neither. Giving up using Suntransfer again.”

Helpful Report

Posted 7 months ago

“Sajnos nem volt a taxi amit előre ki kellett fizetni a repülőtéren még egy félóra múlva sem, ezért a reptéren másik taxit kellett fizetnünk. Kértem vissza a pénzemet de nem csinálnak semmit. Ezekkel soha többet és senkinek sem ajánlom!!!”

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Posted 7 months ago

“Awful coach transfers, had us waiting over a hour before leaving”

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Posted 7 months ago

“Three of our group were left stranded because the wrong bus size was sent. Totally unreliable and when I tried to complain, I was ghosted. Never again!!!!”

Helpful Report

Posted 7 months ago

“Traveling to Egypt with an infant 8 months old. We asked minivan and baby seat but they showed up with smaller car without baby seat. We accepted the Transfer with the smaller car but then the online service refused to reimburse the cost of the car seat that was not provided because the local Egyptian provider claimed that there was a baby seat in the car. No really satisfied about the shuttle service and customer service”

Helpful Report

Posted 7 months ago

“After reading reviews on Trust Pilot I thought I would give Suntransfer ago, to add to the list of airport transfer companies I use.. On the 3rd of March we were due to land at Gibraltar at 10:10 hrs, unfortunately due to the weather at Gibraltar we eventually diverted to Malaga airport . As soon as we landed, I telephoned Suntransfers emergency number at 10:50 and explained we were now in Malaga and waiting for the weather to improve at Gibraltar, so we could fly back. The first clue that things were not going to go well, was when the operator said, “but you have landed at Gibraltar.” It took several attempts to make her understand that we were in Malaga. Once she understood, I said please delay my taxi until I have up to date information as to when we would land at Gib. At 11:19 I called their Barcelona emergency number to update the fact that no decision had been made as to when we would depart for Gib. At 11:28 Barcelona called me back , but I still had no further information. 11:33 another call, this time from their Amsterdam office, but again I had to tell them the situation had not changed. At 12:19 I was able to telephone Suntranfers and tell we were about to depart for Gibraltar and would be landing at approx 13:00 hrs. The reply was the taxi would wait until 13:20. It turns out they decided to use the BA revised outdated arrival time of 12:20 at Gib, to start the hour waiting time, despite me giving them what turned out to be a very accurate time of arrival they decided not to update the taxi driver. At 12:30 just as were about to take off Barcelona called again at which time I said were just about to get airborne and will be landing at 13:00 hrs. On arrival, as usual it took an age to get our bags and then we had to clear immigration into Spain, then walk about 500metres to the taxi pick up point. Suntranfers called several times asking how long I would be and I kept giving giving them updates, the last being at the immigration desk, when I said we would be at the taxi in 5 minutes. Once through immigration I ran with 2 suitcases with my wife, who has to use a crutch walking behind me, puling my golf clubs. Unfortunately the taxi driver decided he could not wait any longer and left. Leaving to find and pay for another taxi! As soon I arrived at the hotel I emailed to Suntransfers complaining, as to why, despite being keeping them up to dated all the way, they neglected to update the taxi company that we would be landing at 13:00 hrs. After 30 days I emailed them again to ask why I had had no response. Apparently according to their Customer Service Representative Esraa Ellebidi, they were not aware of my complaint. It only took them 24 hours to get back to me and say under their Ts and Cs, they acted correctly and I would not be refunded the fare. I responded by saying how could this be the case when the entire time it was quite clear from at 11:33 hrs I would not be landing at 12:20, especially when at 12:33 I told them we were just taking off from Malaga. Again Esraa Ellebidi said Suntransfers had acted correctly. I fly several times a year, So my advice, give them a wide berth and I will be going back to Welcome pickups and Airport Taxi transfers who are far more flexible and helpful!”

Helpful Report

Posted 7 months ago

“We booked and paid for a minivan for our large family. A car turned up and the driver told us we had no other option as the minivan was broken. We decided to have our children on our laps so we didn’t miss the flight and customer service did nothing!”

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Posted 7 months ago

“Disgraceful service!! DO NOT USE. After waiting almost an hour for our journey into Benidorm this company called 5 mins before our pick up time on the return journey and said they were leaving without us. I explained we were 6 minutes away stuck in traffic and we got there 2 mins after dept time. At this point they had left and the customer service dept were not interested. I would accept being a few minutes late but the fact the company would not pick us up from the hotel we were staying in and made us go to a different transport point on the day . When the driver called and I explained we were in a taxi , I was told “Well u can walk it” . Yes you can , it’s about 1km but not easy with 2 large cases and hand luggage.”

Helpful Report

Posted 7 months ago

Suntransfers.com is rated 4.6 based on 11,916 reviews