Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.58

4.6 Rating 11,840 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,840 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not sure I want to give them a one star TBH. Dreadful service on both times used, once in Portugal (September) and now in Spain (November/December) Firstly, 40 mins late on collection then a range of excuses once back as to why. Their website quotes: "Meet & greet - Your driver will be waiting to meet you no matter what happens" Not the case. 40 minutes is the acceptable window of lateness! Value "Enjoy a high-quality transfer experience at surprisingly low prices" Not true, UBER are more effecient, better quality and nearly half the price. As for communication? poor and the follow up customer service responses quite a shock. Will never use again, nor would I recommend. In fact, think twice, think UBER”

Helpful Report

Posted 6 months ago

“Disgraceful service. Paid £54 and got nothing from this company. The driver called me 4 times to mine the time of my collection but couldn’t guarantee he would even be there so I had to book a taxi or I would have missed my flight. I lodged a complaint and the haven’t had the decency to reply.”

Helpful Report

Posted 6 months ago

“I’ve used Sun transfer for years, they have always been great, until a recent trip to Marrakesh. Our flight time was rearranged and I let them know. We were warned it would take about 2 hours to get through passport, so I kept them informed of our progress. When we got through and went to the designated pick up a group of men were messing about while customers waited. When they finally got to us they said we were late, the driver had left, we needed to pay again for 2 cabs. Nothing more than a scam. We had to end up paying the official taxi company as I wasn’t paying them again. They refused to compensate, blaming the airline and us. Such a shame, they have always been my go to across the world but no more.”

Helpful Report

Posted 7 months ago

“Worthless company. They've stole $200 from me and never even drove me.”

Helpful Report

Posted 7 months ago

“NO CONTRATAR! Los elegí en Madrid para el doble traslado Aeropuerto/hotel/aeropuerto. Me dejaron varada en Barajas no salía con mí equipaje. Sale más caro que un taxi o un Cabify y no responden”

Helpful Report

Posted 7 months ago

“Arrived in Tenerife at 01.30 to find that no vehicle was there to transport our party of nine which consisted of 2 Disabled, 2 young children and 5 adults! Phoned the help number given who did not have a clue what to do. After more than hour one of the Disabled Assistance took pity on us and spoke to the Taxi Controller and arranged 2 cars for us. We of course had to pay for these ourselves and claimed it back - with receipts. No explanation given as to what happened. Sun Transfers have totally ignored my request for compensation for this totally disgraceful service. I’m in Tenerife twice a year and now I wouldn’t touch this Company with a barge pole!”

Helpful Report

Posted 7 months ago

“Very bad experience! I paid in advance as was required. My flight to Budapest on 11/11/24 was delayed by 30 min & the driver cancelled my booking with Suntrust because they determined that I was a no show. My voucher that I printed after paying for the booking back in June, stated that the driver will check with the airlines for when my flight was due in & would accomodate if the flight was delayed. They did not!! I was not able to get a refund as they kept insisting that this was my fault for not arriving on time. I was transferred many times to get to the correct department with no luck. I left a message with customer service & am still waiting for a call back for a refund of the $41.86 Euros I paid on June 24, 2024.”

Helpful Report

Posted 7 months ago

“Never again! Several times the driver has not arrived at the agreed place. It is dangerous to drive to the airport. Problems with refund.”

Helpful Report

Posted 7 months ago

“Wij hadden voor onze trip in september de taxi geregeld. Bij aankomst op het vliegveld was er geen taxi te bekennen. Toen contact gaan zoeken via whatsapp en telefonisch waar wij uiteindelijk te horen kregen dat de chauffeur er niet was en ook niet meer ging komen en wij maar een taxi moesten nemen die bij de airport staan om bij ons hotel te komen. Dus wij hadden hun taxi al betaald en moesten nu nog extra taxi's gaan betalen om bij het hotel te komen. Er werd gezegd aan de telefoon en app dat alles terug betaald zou worden hoe duur ook. Dus hun taxi en de 2 Taxi's die we moesten nemen want wij waren met 8 personen. En tot op heden hebben ze zich niet aan hun afspraak gehouden en moeten wij nog steeds een deel van het geld terug ontvangen maar ze willen gewoon niet betalen omdat ze vinden dat ze genoeg betaald hebben aan ons terwijl dit niet tegen ons gezegd is. Dus pas op als je zonder hun taxi komt te zitten komen er veel extra kosten bij aangezien de afspraak niet word nagekomen om alles terug te betalen. Zou ze bijna onder oplichting willen weg schrijven.”

Helpful Report

Posted 7 months ago

“The driver left me stranded with 18 students on 27/10/24 They never refunded the €200 paid I had to take 4 tacos to out hotel Terrible service and customer service”

Helpful Report

Posted 7 months ago

“They cancel our transfer for the airport 2 days before departure,without any explenation. Hope they give it back us our money. Not recommend.”

Helpful Report

Posted 7 months ago

“De taxi heeft ons ruim 50 minuten laten wachten voor ons hotel en toen waren we te laat op het vliegveld om met ons gezin 11 p in te checken en als compensatie krijgen we van jullie 19 euro voor alle stres en huilende kinderen hebben gehad een lachertje”

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Posted 8 months ago

“Missed transfer due to taking a while to get off flight then I accidentally put 6pm return flight instead of 10pm flight so the return transfer was at 215pm and then told they were unable to change pick up time. Easier to get the bus and is more direct.”

Helpful Report

Posted 8 months ago

“Today we had a very bad experience with your company we booked an transfer that is (SUNTR_QP9756) we where supposed to meet him outside the airport at 14:00 and we waited an hour but he didn't come, and we already payed for the transfer, this is a very bad custom service and I want my money back because I don't appreciate.”

Helpful Report

Posted 8 months ago

“We had used Suntransfers for a few times before but the booking we had back on Oct 9, 2024, booking reference QH4408 is definitely our last one with them. If we could give it a NO star review, we definitely would have done it as they do not deserve even 1 star reting. On Oct 9, 2024, we (15 seniors) flew to Barcelona from Toronto and booked a mini coach for our transfer from airport to hotel for 185 Euros. Our flight arrived 30 minutes early but we were stuck in the immigration lineup for more than an hour as they had some computer issues. We had been on constant contact with the Suntransfers driver through Whatsapps and clearly told him that we were being held up in the custom services queue. By the time we get through the custom services and picked up our luggage, it was probably just over 1.5 hours since our landing. To our surprice, we could not find anyone at the area that we were supposed to meet our Suntransfers driver, after searching around for 15 minutes, we decided to call Suntransfers office only to find out that the driver already left even though we clearly told him that we are running late. And worse still, Suntransfers office told us that they will not send another vehicle to transfer us and they will not provide any refund to us as the contract stated that the driver will wait only an hour after the plane is landed.....what a ripoff, as most traveller can tell you that even domestic flights, it is hard to get off the plane, pick up your luggage and run to exit within an hour, let alone international flights that you need to go through custom/immigrations. I trust Suntransfers made a lot of money though this hidden "one hour wait" clause as we later had to use local taxis and we ended up using 3 taxis for 15 of us with luggage and the total we paid the taxis was only 110 Euros. So we ended up paying 70% more (110 versus 185 Euros) for service that never delivered. Will anyone want to book with Suntransfers again!!!!”

Helpful Report

Posted 8 months ago

“'Appalling service'. Totally unreliable and unhelpful. I pre-booked the transfer several weeks before flying; a 5.30am transfer from Seville centre to the airport. 24 hours prior to the pick-up I received a text message confirming details. On the day the driver failed to appear so the 'emergency' number after 5 minutes, as advised. The contact centre rep put me on hold for several minutes before returning to advise me that no one would be coming due to "logistics" problems, instructing that a refund would be given along with apologies. I pre-booked because we had an apartment without a reception and and early start. An apology and a refund is not much use when you need to catch a flight. They contact centre rep could not, or would not, call an an alternative on our behalf. More apologies but no action. In summary we were left to wander about at 5.45am in the morning in the hope that a taxi would pass by. As it happens we got lucky, I spotted an empty one at a taxi rank close to a tourist spot and we still made the flight. Nonetheless, I have totally lost any confidence in this operator. They are not there to help when you most need them. In their own words an 'appalling service'.”

Helpful Report

Posted 8 months ago

“The driver left us stranded. We end up taking an Uber and Suntransfer won't even consider refunding some of the money since we never use their services. Bad first experience never again will use this service”

Helpful Report

Posted 8 months ago

“arrived in budapest , no one came to meet us , waited an hour before getting a taxi , most annoying was the phone number for in the event of a problem, nobody answered any calls . the taxi came and was half the price as well !”

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Posted 8 months ago

“Do not use these, we had booked to go from airport to hotel then airport to cruise terminal with 6 people. We had suitcases which we booked and they picked us up from the airport in a van which was great. Then a couple of days later picked us up from the hotel in a car thay could only fit 6 people and no suitcases, not even little carry on suitcases. The drive had about 3 child seats that were taking up 1 seat and at least 2 seats had to go down for our cases, so we was left stuck and had to get 2 taxis and they won’t refund, absolutely disgraceful company”

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Posted 8 months ago

“I give suntransfer 1 star got picked up at dalaman airport which was . on my return journey we were picked 50 minutes earlier we were starting to eat our evening meal and my husband checking to be on the safe side. A driver of a mini bus says my name. My husband come back and says the transfer is here with lots of other passengers I was not happy I have completed about this .I payed for a private transfer and ruined our last meal have used suntransfer before but will not again I would of been happy if they had apologies and gave part refund but no so not again Mrs l Kelly”

Helpful Report

Posted 8 months ago

Suntransfers.com is rated 4.6 based on 11,840 reviews