Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.56

4.6 Rating 11,938 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,938 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whilst collection and return were efficient my issue is with cost and justification of it. On both journey we were actually picked by taxi not suntransfer mini bus. On both journeys taxi driver had meter running cost of journey both ways was €14 with tip maxi of €20 so cost €40 on total for transfers . I was charged €178.98 and would love to know why I paid €130 extra for trip that was only €40 max. Surely phone call to organise taxi and 2 emails I received does not equate to such an overcharge .. please explain !! My advise to anyone travelling from Fuerteventura airport to Caleta de Fuste just get taxi don’t book transfers certainly not with this company . It is less than 15/20 minutes as a first time visitor to Fuerteventura I did not realise . Would love explanation for such a charge … big RIP off holidays expensive enough without such blatant overcharging … robbery!!”

Helpful Report

Posted 5 months ago

“FAST, SECURE, AND SUCCESSFUL FUNDS RECOVERY”

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Posted 5 months ago

“Over an hour late said they were 19 minutes away and as a result we missed our flight terrible booking company don't rely on”

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Posted 5 months ago

“I booked for my granddaughter to be picked up at 18.00 at Agious Georgious Corfu. Her flight to Manchester was 23.30. This would give her plenty of time to get to the airport. Her time was changed for pick up to 14.00 at the last minute. No reason was given. 4 other passengers in van were on an earlier flight. I can assume my granddaughter was taken to the airport so early to accommodate them. This left her in the airport for 8 hrs. Half a day's holiday in fact. What an irresponsible thing to do to a young solo female traveler. The least this company can do is refund the cost of the transfer. Beware before you use. Individual needs and safety are not a priority with this company.”

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Posted 5 months ago

“On attend toujours …”

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Posted 5 months ago

“***WARNING*** THINK TWICE BEFORE USING SUN TRANSFERS We booked a transfer for 8 passengers and 8 suitcases - Sun transfers sent a mini-van that could only seat 7 passengers with a boot that could only fit 6 suitcases. The driver expected 8 of us to squeeze in (literally sitting on top of each other!!) with 2 suitcases on our knees for a 2 hour transfer (Kalkan to Dalaman Airport). In the end, 2 passengers in our party (along with 2 suitcases) took a taxi to the airport at an additional cost of £125 - Sun Transfers have offered £21 reimbursement, leaving me over £100 out of pocket. Shocking company - AVOID!!”

Helpful Report

Posted 5 months ago

“Absolute shambles. We arrived at the airport after 9 hour flight very hot waited 45 minutes for our transfer. This is not what we were told would happen Coming home despite having our return flight details for 3 months the taxi was 45 minutes late! We were very late at the airport and only just made our flight. NO EXCUSE communication was abysmal asked to send the voucher again and show a video that driver had not arrived at the hotel. Conflicting times will never use again atrocious service from Punta Cana Dominican Republic Avoid if I were you”

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Posted 5 months ago

“THE MOST DEPENDABLE SOLUTION FOR SCAM VICTIMS”

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Posted 5 months ago

“Zero customer service at all. My driver didnt show up and the still refuse to refund me.”

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Posted 5 months ago

“Thanks to alpharecoveryfirm @ gmail . com ,I got my money back”

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Posted 6 months ago

“Thanks to alpharecoveryfirm @ gmail . com ,I got my money back”

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Posted 6 months ago

“SUNTRANSFERS from Lanzarote Airport to Puerto del Carmen. I WILL NEVER USE THIS COMPANY AGAIN AND IF YOU VALUE YOUR LIFE DONT USE THEM EITHER!! ALSO I ORDERED A CAR BUT A FILTHY MINIBUS AND MANKY DRIVER TURNED UP LATE!! HIS DRIVING WAS DANGEROUS, FELL OFF MY SEAT 3 TIMES BECAUSE HE WAS GOING SO FAST!! MY SUITCASE HIT ME A FEW TIMES!!! HE NEARLY KILLED 4 PEOPLE ON SCOOTERS BECAUSE HE WAS SUCH A BAD DRIVER!! HIS MANNER WAS AWFUL AND IT TOOK HIM 6 TIMES ROUND THE STREETS TO FIND OUR APARTMENT!! RETURN JOURNEY WAS A BETTER DRIVER, BUT I STILL ORDERED A CAR AND GOT A MINIBUS!! NOT WHAT I PAID FOR!!! WILL NOT RECOMMEND THIS COMPANY, WONT GIVE ME MY MONEY BACK AND TRYINV TO TALK TO CUSTOMER SERVICE, WHAT A JOKE!!!”

Helpful Report

Posted 6 months ago

“DO NOT BOOK WITH THIS COMPANY Terrible service Unsafe Unprofessional We booked a taxi with a car seat to get to the airport and it did not show up. We had to call and chase it and they kept telling us the driver was stuck in traffic however it was Sunday morning and the roads were empty. We waited 30 minutes on the side of the road with our bags and baby. When the driver arrived he had no baby seat even though we had booked one. We asked if we could get a car with a baby seat and he said there were not any. He encouraged us to hold our baby on our lap and he would drive slow. The manager said he would take a back road and not the highway. We agreed because there was no other way. He then proceeded to take the highway and was speeding, passing cars etc. I would never use them and warm others, especially parents to please avoid them at all costs.”

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Posted 6 months ago

“En la ida nos tuvieron una hora esperando para llevarnos al hotel y a la vuelta si no paramos el autobús por llegar 5' tarde si va sin nosotros. Día 8/8/25 a las 9:15 en el Fuerteventura Jandia, por identificar a la conductora. Vaya en nuestro descargo que para colmo nos recogía a 300m del hotel, con lo que teníamos que cargar con las maletas. Muchas gracias conductora”

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Posted 6 months ago

“Terrible experience. Please don't use this company,look elsewhere. Transfer from Salou to Reus airport (15min away). July 2025. Pick up time given by Suntransfers was 5hr 25min before my flight. I was given these details less than 24hours before my flight.I cancelled this transfer but Suntransfer would not refund my money becuase cancellation was less than 24hrs before flight. I felt totally conned by this company. I emailed Suntransfers on my return home but they were not interested. They responded to my emails with the usual waffle but took no responsibilty for their poor service.”

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Posted 6 months ago

“I have been waiting at Tunis Carthage airport for over 30 minutes for a 7 seater bus. Customer service poor. Arrival i for.ation poor”

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Posted 6 months ago

“Never ever use them! I pre booked in advance for a pick up from Faro airport. We landed at 9.45 waited to get through passport control and then for our luggage (faro airport isn’t the most organised! ) .. got out at 10.50 and the driver had gone! Left at faro airport with 7 members of my family and suitcases and no pickup! Rang sun transfers who were not helpful at all and refused to refund us!”

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Posted 6 months ago

“Will not use again! Arrived at Dalaman airport to be told we should have been here yesterday and there wasn’t another car to take us to our hotel. We couldn’t call the emergency number as our phones didn’t work without WiFi. The man then said if we pay again he can arrange a car to take us wtf! It was 3.30am, two women in a foreign country, stranded at the airport. I told him to shove his offer and we took an airport taxi. Cost us an extra £85!”

Helpful Report

Posted 6 months ago

“Driver wasn't there at arrivals as promised. Had to pay for another taxi as we waited for over half an hour and there was no reply on the emergency phone numbers. I even spoke to some of the drivers who said they did work for suntransfers but they assured me that my name was not on the lists. I am refused a refund. Its disgraceful treatment and what a stressful start to my holiday. I will never use them again.”

Helpful Report

Posted 7 months ago

“We had a terrible service from them when we went from Malaga Airport to Sotogrande in May. They held us up for ages at the airport claiming their car wasn’t big enough for our luggage (1 case, 1 golf clubs) but it was easily big enough - he just didn’t want to put the seat down to accommodate the clubs?? Eventually he agreed to put the seat down but we were so late, I missed my appointment at the hotel. He then charged us extra for the toll road which should have been included. Their customer services team did not believe our version of events and have told us our case is closed - after they’d sent an email saying “Your Voice Matters”! Outrageous, especially after we have used them for years - we will not use them again as we can’t trust who they send us in future.”

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Posted 7 months ago

Suntransfers.com is rated 4.6 based on 11,938 reviews