Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.57

4.6 Rating 11,891 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,891 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our driver messaged 9 minutes before scheduled arrival to say he was at airport, after going through passport control and collecting our luggage driver had left. We were told to get a taxi and submit receipt and we would be given a refund. Unfortunately after a long battle Suntransfers gave refused to reimburse us. We have used the company for years and previous experiences were always good but after this one I would never use them again and would certainly not recommend them.”

Helpful Report

Posted 4 months ago

“Unacceptable Experience – Stranded for Hours with No Real Support I booked a private transfer with Suntransfers from Barcelona Airport to our hotel in La Pineda, expecting a reliable and smooth journey. What we received was completely the opposite. During the ride, the vehicle suffered a flat tire. Suntransfers had no replacement vehicle available, leaving us stranded on the roadside for several hours with no proper solution. We were exhausted from our flight and this was an incredibly stressful and uncomfortable situation for my family. Despite contacting customer service immediately, their response was slow and insufficient. Eventually, they sent an email to "formalize the complaint" and offered apologies — but the fact remains: we paid for a premium transfer that failed to bring us to our destination. This was not a small delay — it was a complete failure to deliver the contracted service. We expected better from a company that claims to be professional and customer-focused. I strongly advise others to consider alternative providers who can actually guarantee proper support in case something goes wrong.”

Helpful Report

Posted 4 months ago

“DO NOT BOOK WITH THIS COMPANY. They use unfair policies to trap you and keep your money. Here’s our experience (Booking ref: SUNTR_SM5712): We booked a transfer for an 11:15 AM flight from Gran Canaria. Suntransfers scheduled our pickup for 06:56 AM, forcing a 4+ hour wait at the airport. For a simple Spain-France flight (Schengen zone), we only needed 1.5 hours at the airport. Their schedule was completely absurd. The catch: They only sent us this unreasonable time less than 48 hours before pickup. This made it impossible for us to cancel and get a refund according to their own policy. It's a deliberately designed trap. When we complained, they refused to help and have since completely ignored our formal complaint email. We had to pay for a separate taxi and they refuse to refund us for the service we didn't use. This company's business practice is predatory. Save yourself the stress and money, book with anyone else.”

Helpful Report

Posted 4 months ago

“Matilda from marble cars is an extremely nice driver. Nothing about her to complain about I was delayed with my old mother in getting out of the airport and it took me just more than 60-70 mins. I was asked by ur team that I need to pay 25pounds extra. I did pay her without any issues. Why should I pay extra? What if the flt was delayed then what?? No consideration that I had an old lady. There was a long queue in immigration also. What can we do. Have we delayed the exit on purpose.”

Helpful Report

Posted 4 months ago

“Booked this company for transfers in Majorca. It took us about an hour to get through building work and problems at security at palma, when we got there no transfers saying they only wait for an hour. I know they check flight times but maybe they should check problems within the airport too.”

Helpful Report

Posted 4 months ago

“After my cash withdrawal request was denied, I was unable to access my trading account. In addition to being quite frustrated, I was worried that I would lose my investment in this circumstance. Similar account issues are encountered by many investors, which can cause them to lose faith in trading platforms. However, after I contacted them, Mrs. Olivia and her team effectively assisted me in getting my funds back.”

Helpful Report

Posted 4 months ago

Helpful Report

Posted 4 months ago

“Booked a return transfer, with child seat added, from Barcelona airport to the cruise port. On both occasions the drivers turned up without the child seat requested, this despite the fact I had contacted them after the first failure!! Extremely disappointing service.”

Helpful Report

Posted 4 months ago

“Our plane landed at 13.05 today. It took time to get through passport control. We came out at 13.43 and my name was off the board and the driver was walking away. We had to persuade him to take us. Firstly we were less than an hour late and secondly we would have lost £75 which we had paid for our car. I was not impressed. The driver was kind. But he seemed to be under pressure . Will not use you for our return. You caused unnecessary stress.”

Helpful Report

Posted 4 months ago

“Gut zu finden, gute Beschreibung, aber eine unfassbar lange Wartezeit am Flughafen im Bus. Bis die Fahrt losging, mussten wir eine Stunde warten. Hatten diesen Service extra gebucht und zusätzlich bezahlt. Ich glaube ein Taxi wäre die bessere Wahl gewesen. gewesen”

Helpful Report

Posted 4 months ago

“Booked with suntransfers.com but they passed our booking on to yazici tourism travel who where not at the designated pick up point when we arrived we had to phone them before there driving eventually turned up to collect us in a batterd old vw van that stank of exhaust fumes. The return was not much better again the van was very poor with worn out seats and a driver who did not know where he was going and dropped us of a bus ride away from where we should have been meaning they gave us a stressful start and finishing to our holiday.”

Helpful Report

Posted 4 months ago

“Poco professionale, abbiamo prenotato e pagato per avere un trasferimento per un'orario stabilito che al momento della prenotazione ci è stato confermato ma quando siamo arrivati sul posto c'è l'hanno spostato 45 minuti dopo costringendoci quindi a prendere un taxi e quondi spendere altri soldi con il risultato di aver aumentato la spesa di viaggio”

Helpful Report

Posted 4 months ago

“Don’t use the subtracted bus paphos airport to paphos. Over an hour wait to fill a bus and there were plenty of people to run two trips.”

Helpful Report

Posted 5 months ago

“The shuttle has not arrived at all, it was 4am and nobody in Suntransfers picked up the phone. After waiting for 1 hour, we had to call a taxi. Next, that they asked to review their service. After I explanation of the issue, they claim that we had to call them, so they will not refund the money. Poor service, awful support. Do not recommend this service.”

Helpful Report

Posted 5 months ago

“They’re scammers. Get your funds back gmail in my bio”

Helpful Report

Posted 5 months ago

“Lost $770K—saved by harrylucy977 - @ gmail . com. email on BIO”

Helpful Report

Posted 5 months ago

“On the voucher, it saysthat the driver will be waiting ar the arrival terminal holding a sign. Well, that did not happened. I called and was told thst the driver will be 2 minutes late, he was on another call. Then received a message that the driver is at the parking lot somewhere by the tram. Being the first time here in Edinburgh, had no clue where to go. Bottom lline is, we had to hire anither taxi. This is not the first time this happened neither. Giving up using Suntransfer again.”

Helpful Report

Posted 5 months ago

“Sajnos nem volt a taxi amit előre ki kellett fizetni a repülőtéren még egy félóra múlva sem, ezért a reptéren másik taxit kellett fizetnünk. Kértem vissza a pénzemet de nem csinálnak semmit. Ezekkel soha többet és senkinek sem ajánlom!!!”

Helpful Report

Posted 5 months ago

“Awful coach transfers, had us waiting over a hour before leaving”

Helpful Report

Posted 5 months ago

“Three of our group were left stranded because the wrong bus size was sent. Totally unreliable and when I tried to complain, I was ghosted. Never again!!!!”

Helpful Report

Posted 5 months ago

Suntransfers.com is rated 4.6 based on 11,891 reviews