Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.57

4.6 Rating 11,898 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,898 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 49%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“ordered child seat … after asking for it staff came to install a seat, but it wasn’t even properly secured. Driver told me it wasn’t possible to.. He just made it look like it was…! This was a serious threat to a baby… -driver was late, rude and had a terrible driving style…NEVER EVER AGAIN”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“Professional scammer service. I made a booking 2 days before travel. They confirmed and took my money, but nobody came to pick me up at the airport. Nobody answered their contact number either. I had to pay a taxi. Do not use this service. ps - they did not return my money.”

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Posted 3 years ago

“Hello, I booked a taxi at the airport of south Tenerife, for which I handsomely paid around 100 euros. For some reason, at 8pm from the airport, there were no buses going to the largest city of the island. I arrived and there was no one. I spoke to other taxi drivers from Suntransfer and they said that they had their own clients, that no one was going in my direction and that SunTransfer always overbooks. I called the number on my invoice--one number was not working. No answer. I wrote. No answer. I spent the next 2 hours asking people at the airport, asking taxi drivers, asking at information. Tired after a long journey, I ended up waiting until 11pm to get another taxi, which cost me an additional 124 euro. I have never in my life been in a situation of ordering a taxi and no one coming. My first night was ruined. It wasn't just a question of getting reimbursed, but the anxiety and the boredom of it. The audacity of it. I would like to contact someone who is accountable, but cannot seem to find any name. Can anyone provide me with an email? I'd be much obliged. Thanks, Barbara”

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Posted 3 years ago

“I waited from 12:45 until 1:30 for a 1:00 pick up. Because the driver never arrived I had to take a taxi to the airport to make my flight. Calls to the so-called service centres went unanswered. An appeal for a refund was brushed off. A representative for Suntransfers said that the driver was there and couldn't find me--in a giant, sparsely attended courtyard. These people are lying. They lifted 64 euros off me and did not deliver any service. If you like giving "donations" to profit-making companies like Suntransfers, throw you money away. Their operations reflect poorly on the tourist industry on Gran Canaria. Given this conduct you should be very careful when travelling there.”

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Posted 3 years ago

“Går inte att ändra ett förprogrammerat datum på hemsidan!!!!”

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Posted 3 years ago

“Waiting at the Port just got off of Norwegian no one here to pick us up been waiting almost 30 minutes no one here to pick us up”

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Posted 3 years ago

“Booked a transfer from Dubai Airport to Palm for 2 adults, 3 children and suitable size people mover. They provided a clown car barely capable of making the journey, not enough room so we had to book separate taxi. No child seat as paid for. Call them, explain and no call back, email them wait 4 weeks and get told no refund as I should have called them. Just a dreadful service all round”

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Posted 3 years ago

“As said on trustpilot and tripadvisor do not use this company any problems are your fault not theirs.So guess what they keep your money say they have investigated what a load of hogwash.93 euros for no service not bad little number if you can get it.And again steer clear.”

Helpful Report

Posted 3 years ago

“This is a scam. Do not book. Left us stranded in Mexico for 2 hours after an 11 hour flight and had to take another taxi in the end as they did not show up. Reported this scam to the police. They will take your money and leave you stranded .”

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Posted 3 years ago

“El servicio fue pésimo. Llegamos 11:45am a NY, el servicio nos recogería 12pm. Luego de constantes comunicaciones con el call center de SunTransfers, quienes no podían indicarnos ni la placa ni la marca del auto que nos recogería, logramos ubicar al conductor a las 12:50pm, que esperaba en la comodidad de su auto, no se acercó con ningún cartel a buscarnos. Recomiendo seriamente usar Uber o similar, no conviene no saber donde está tu conductor, esta empresa nos decía que el auto estaba en el paradero de recojo C, y eso no era cierto.”

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Posted 3 years ago

“Der Fahrer ist nicht gekommen, trotzdem ich eine Stunde am vereinbarten Treffpunkt gewartet habe. auch der Versuch über ihre Servivezentrale funktionierte nicht. entweder ging keiner ans Telefon, oder ich wurde einfach weggedrückt. es war kein weiterer Ansprechpartner zu erreichen. Auf meine Reklamation wurde nicht reagiert. Ich warte bis heute noch auf Rückerstattung Ich kann nur vor dieser Firma Warnen”

Helpful Report

Posted 3 years ago

“Appalling service. Do NOT book with this company. Booked transfer for student daughter travelling from student accommodation in Spain to Barcelona airport as had heavy bag and first time travelling alone. Sun transfers confirmed the booking which was made weeks in advance. On the morning of travel, they did not turn up. I phoned them from the Uk and they told me they had made an admin error and the driver was in a completely different place an hour away. They then rang my daughter (by now soaked in the rain) to phone for a local cab, which she did. However, she did not have money to pay for it. They told her to stick it on a credit card. She had already told them she was an 18 year old student travelling alone and she doesn’t have a credit card and only a little cash (she’s a student). Everything had been paid for in advance and as a student on the last day or the month, she did not have the EUR 70 in her account to pay for the local cab!!! They then rang me and told me to transfer the money which I had already explained to them, takes several hours from my GBP account to EUR. They told her to get in the cab anyway…but that I’d now have to sort it out as there was nothing they could do. Eventually I managed to transfer to an old GBP account of hers and she was able to pay on that (luckily she had the card with her). They did not apologise or show any support. One lady we spoke to tried a bit but didn’t really care. The other was just rude and implied that it was irresponsible to travel without a certain amount of cash!! They have not called back to apologise or check she has safely got to Barcelona and been able to pay. They just told her yo email the receipt from the taxi to them and they should be able yo reimburse it. Do not use this company.”

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Posted 3 years ago

“Absolutely shocking experience for my transfer in Faro. Disgraceful lack of ownership turned up and driver nowhere to be seen no communication of any issues. Chased suntransfers to be told get your own cab and your on your own. Refund not received 2 weeks after event. Avoid this business.”

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Posted 4 years ago

“Extremely disappointed with the service from my booking. I have used Sun transfers on all my previous visits to tenerife. But I will never use again! Our collection on this occasion was over an hour late with no assistance or call from the driver to advise. And not even an apology! Our collection back to the airport was even worse!!!! They didn't show at all and we had to make alternative arrangements! Not what you need when you need to ensure you are getting to the flight on time! My contact details where on the instructions, but no call on either from your driver. I tried to call the numbers on the form with no response. You have lost a loyal customer and also my recommendations to friends I will not use you again!”

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Posted 4 years ago

“I have used sun transfers from faro to Vilamoura lots of times and they have always been excellent, until they fail and when they fail, they fail spectacularly. Did not turn up for the return trip to the airport for my friends who I had recommended using them. After 5 minutes I called their emergency line, which they do not answer. After 20 minutes of no show, I put them in a taxi, still waiting for the emergency line to be answered. I then contacted them on their live chat only for them to say they couldn't get through to the local office either and had no idea where the driver was so we should get a taxi... brilliant, a taxi company who's idea of transfers is to recommend you to get an Uber. Company's are defined by how they respond when things go wrong, this clearly defines Suntransfers... happy to take your money and when they fail expect someone else to sort out the issue. Shocking....”

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Posted 4 years ago

“PLEASE DON`T BOOK THIS COMPANY!!! THEY ARE NOT RELIABLE!!! I BOOKED THE SERVICE IN MADRID, THERE WAS NO DRIVER THERE WAITING FOR US UP, I HAD EXTRA COSTS WITH TAXI AND THEY REFUSE TO GIVE MY MONEY BACK. I`M SO DISAPPOINTED.... PLEASE DON`T HIRE THEM. (by the way, in Madrid taxes are available and they are cheaper)”

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Posted 4 years ago

“I booked Suntransfers in Tenerife South, was told to meet driver at a desk, my name wasn’t on list so spent 45 minutes ringing the numbers to no avail. Got another taxi to take us to be told when I complained I didn’t try to contact them. Will never use again, all tge time I wasted I could have been at my destination!!”

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Posted 4 years ago

“We booked Suntransfers for our holiday in Lanzarote in September 2019 and the driver did not meet us at the airport to take us to our accommodation, so we made our own arrangements for the return trip to the airport going home. WE DID NOT RECEIVE ANY REFUND. WE thought that they could not be that bad so we booked again with Suntransfers for this year 2021. Upon arrival at Lanzarote the driver greeted us and took us to our accommodation so all was well, so we thought but alas the driver did not turn up for our return the airport going home. After 20 minutes our hotel reception called Suntransfers and was advised that they would call back but we could no longer and found our own way back to the airport with less time than we should have had. SO OUR DAVICE TO ANYONE BOOKING A PRIVAT AIRPORT TRANSFER IS TO AVOID SUNTRANSFERS AT ALL COST. AFTER THREE EMAILS WE HAVE NOT RECEIVED A REFUND OR A REPLY”

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Posted 4 years ago

“avoid this company! they are fraudulently advertising that they can fulfil transfers from airport to the hotel. once you make payment within hours you receive a text message to say this has been cancelled, no warning no telephone call or email nothing! I called them to see why they cancelled to be told that they didn't have the transport, my question to them was why did you make the booking and take my money then? lola customer service team couldnt answer me this only stated that they will give me a credit note incase i wanted to use them again, i would never use this service again therefore had to file a full complaint to ask for a refund . still no response in regards to refund this company are shocking, if i could give them no stars i would have. avoid!!”

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Posted 4 years ago

Suntransfers.com is rated 4.6 based on 11,898 reviews