Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.56

4.6 Rating 11,969 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

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4.6

Based on 11,969 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pésimo servicio. Dado de el vuelo sufrió un retraso de 3.40 hrs avisé apenas lo supe al centro de atención en el país de origen. Me dijeron que no era problema, el conductor en el destino estaría atento. No me esperaba nadie, lo busqué y esperamos 40 minutos, finalmente llamé al centro de ayuda y dijeron que tenían una confusión pero que en 10 minutos llegaría. 15 minutos más tarde vuelven a llamar y nada, abandonado en el aeropuerto luego de haber pagado un servicio premium. Finalmente me llamaron, habiendo explicado que estábamos en el meeting point desde un principio, y me dicen que ahora sí llegaron pero no me pueden encontrar, por lo que salí en búsqueda del conductor, al que encontré en un café cercano! En total más de una hora esperando! Además todas las conversaciones con el centro de ayuda eran en inglés, que menos mal domino. No lo recomiendo y no lo volveré a usar.”

Helpful Report

Posted 6 years ago

“Unreliable. We have used Suntransfers many time over the last few years when travelling to and from European airports. The service was always excellent. However in June we returned from Portugal to Heathrow arriving on time at 22:55. We cleared customs and expected to be met by our driver. No one there. The airport at this time was dark and very quiet. After looking around and not finding the driver I called Suntransfers who answered immediately and said they would find out were our driver was and call back. We got a reply to say he was on his way. We waited and saw taxis we could take home but as already paid we waited. 45 minutes later the taxi arrived. The driver apologised and said he had been on a job on the other side of London. This was no excuse as at it was now well after midnight and the roads were deserted. It transpired on our journey home that the driver also was an Uber driver. When I book a car in advance I expect the car to be there to collect me. It was a horrible end to our two weeks away in Portugal coming back and having to wait around a dark deserted airport wondering when we were going to be collected, if at all. In the past I have recommended Suntransfers to friends but how could I recommend them again when we were treated so badly. I wonder if it is just in the UK that the service is so bad, as abroad we had such good experiences. Our journey to Heathrow two weeks earlier I had given 5 stars but our experience on our return totally wiped out my opinion of Suntransfers. Ref: SUNTR_JK4803”

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Posted 6 years ago

“Arrived at Paphos airport, no name card held up anywhere, eventually found it on a table with a very non interested driver next to it, when we led outside the driver did not seem to know what was going on, we were eventually shown our ride, a twelve seater minibus for thirteen passengers and there luggage, ended up one of our guests sitting on the floor, dangerous rubbish service, never again ..”

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Posted 6 years ago

“Spacious and comfortable vehicle. Driver was waiting at the airport when we arrived and loaded all our suitcases into the boot. Safe and comfortable drive to accommodation. Driver arrived a few minutes early on return journey and equally spacious comfortable vehicle! Text confirmation day before too! Cannot fault any aspect and would definitely use again.”

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Posted 6 years ago

“Some hosts use this company and they said that Suntranfers is a good company, with very good and very kind drivers. Thank you very much.”

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Posted 6 years ago

“Made a reservation but got no conformation tried to get on filling 4 time contact form, by messages 24/7 but not one reaction as if they where bankrupt so trustfull is somting differend”

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Posted 6 years ago

“Extremely poor service at Porto airport on arrival.Driver was not there & no answer on phone number we were given.Had to get an airport taxi. Phone call which was received later, insisted that driver had been at airport.Against our better judgement, we decided to proceed with return journey.Taxi arrived 35 minutes late. We were told he had been caught up in traffic.The worst taxi service we have ever had. Do not use in Porto.”

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Posted 6 years ago

“Es la segunda vez que uso suntransfers para mis viajes y realmente es súper recomendable...a tiempo...corteses...servicio impecable!”

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Posted 6 years ago

“On our Departure day the driver did not turn up at all!!! After waiting over 10 minutes for the Suntranfers taxi we decided to book an alternative taxi to the airport . I contacted Suntransfers (as stated on their guidelines )but after ringing them they failed to ring me back within 10 minutes so we had no idea what was going on, they eventually did phone to say that I should order another taxi as their driver would not be turning up & that I should apply for a refund, at this stage we were already on our way the airport. This is not acceptable at all , I have received a part refund but this did not cover the cost of the alternative taxi.”

Helpful Report

Posted 6 years ago

“Booking online was easy. Transfer there was late, driver didn’t know where he was going and couldn’t even follow a satnav, it was late at night and very dark and hotel was 3 hours away in quite a remote location down winding roads, we ended up having to use the maps on our phones and point out that he was going the wrong way. It rained a little and his wipers didn’t work. Transfer back was from Papirus transfers, car was nice and driver nicely dressed and got to airport no problems. No other issues with the company and this is the first time I’ve used them so will use again.”

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Posted 6 years ago

“This company just cancelled my transfers while i'm at the airport waiting to be picked up don't use them”

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Posted 6 years ago

“This company is horrible. I paid for a pick up at an airport and I paid the insurance for Gold Star which allows for a refund if my flight was cancelled. My american airlines flight was cancelled. I called them multiple times. I finally reached Suntransfers (I have their acknowledgment in writing that they would try to reschedule since American switched me to British airways. They could not accommodate the later time. Nevertheless they refused to refund my money. I am an attorney and I believe that this is insurance fraud.”

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Posted 6 years ago

“Perfect on time, polite drivers”

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Posted 6 years ago

“great vehicle, excellent and efficient driver, door to door through the difficult and narrow streets of Catania plus help wth luggage”

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Posted 6 years ago

“We would not book again with sun transfers. The organisation in the airport was chaotic! Our plane was delayed and we were told we should have arrived on time! I booked with your company as I read that transfers were still honoured even if planes were delayed. We waited 1hour in the airport for our transport. When we finally met our driver he was fantastic and couldn’t do enough for us! Even helping us with our cases and walking into the hotel with us. He made up for all the chaos occurring in the airport. Ros Banyard”

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Posted 6 years ago

“Hola , mi consejo es no usar esta empresa , son unos si vergüenzas, creo que ganan dinero sin dar sus servicios , llegamos el día 1 septiembre a New York, y no nos esperaron al salir ,me mandaron un mensaje que decía, si usted quiere que la busquemos tiene que pagar 100$, y después me manada el mensaje que no es reembolsable mi pago a la empresa , pero los denunciare , no me quedo con sus malos modales y abusos hacia los clientes , MUY MALO EL SERVICIO , NO EXISTE Mi nombre es Mariella Chiavarine .”

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Posted 6 years ago

“Waited 40 minutes for our car but was told that suntransfers are just a name and have no cars, they just sublet you out, do not use them”

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Posted 6 years ago

“I just want to thank you and your driver - booking ref SUNTR_KB8820. The service was perfect. Sorry to not have kept his name but my thanks - sincerely :-)”

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Posted 6 years ago

“Smarty dressed drivers, on time in executive cars. Happy customer.”

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Posted 6 years ago

“I had booked a transfer from airport to hotel today and even that i was 1 hour + late, they responded and helped me For like 5 minutes the driver was at the airport to pick us up. Excellent service and very pleasant”

Helpful Report

Posted 6 years ago

Suntransfers.com is rated 4.6 based on 11,969 reviews