I paid for this service 6 days in advance and you cancel it without informing me! I had to find out from a call center agent, after waiting for 15 minutes for the driver that you did not register the request properly and you have no drivers available so you "kindly" recommended me to "just" take a taxi. Why did I not do this in the first place? What is the point for paying in advance a service that you just did not provide? And now there have been more than 10 days since a notify you about it and requested a refund. And you are telling me that I have to wait for 20 days to process a refund for a service that you cancelled? I'm so disappointed. Not that your service was great before, but this is really upsetting. I would have expected this issue to be solved in less then 5 days, not 20. I don't see the point in paying in advance for a service if in the end I am supposed to sent a bunch of complains just to get my money back because you did not provide the service I had paid for. And anyway, most of the drivers lack basic customer communication skill and some of the cars you sent are in a bad state, so considering the above, I see no point in using this anymore. I would have given you 0 stars or -5 starts if the system would allowed me.