Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.57

4.6 Rating 11,925 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,925 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 48%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Some hosts use this company and they said that Suntranfers is a good company, with very good and very kind drivers. Thank you very much.”

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Posted 6 years ago

“Made a reservation but got no conformation tried to get on filling 4 time contact form, by messages 24/7 but not one reaction as if they where bankrupt so trustfull is somting differend”

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Posted 6 years ago

“Extremely poor service at Porto airport on arrival.Driver was not there & no answer on phone number we were given.Had to get an airport taxi. Phone call which was received later, insisted that driver had been at airport.Against our better judgement, we decided to proceed with return journey.Taxi arrived 35 minutes late. We were told he had been caught up in traffic.The worst taxi service we have ever had. Do not use in Porto.”

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Posted 6 years ago

“Es la segunda vez que uso suntransfers para mis viajes y realmente es súper recomendable...a tiempo...corteses...servicio impecable!”

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Posted 6 years ago

“On our Departure day the driver did not turn up at all!!! After waiting over 10 minutes for the Suntranfers taxi we decided to book an alternative taxi to the airport . I contacted Suntransfers (as stated on their guidelines )but after ringing them they failed to ring me back within 10 minutes so we had no idea what was going on, they eventually did phone to say that I should order another taxi as their driver would not be turning up & that I should apply for a refund, at this stage we were already on our way the airport. This is not acceptable at all , I have received a part refund but this did not cover the cost of the alternative taxi.”

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Posted 6 years ago

“Booking online was easy. Transfer there was late, driver didn’t know where he was going and couldn’t even follow a satnav, it was late at night and very dark and hotel was 3 hours away in quite a remote location down winding roads, we ended up having to use the maps on our phones and point out that he was going the wrong way. It rained a little and his wipers didn’t work. Transfer back was from Papirus transfers, car was nice and driver nicely dressed and got to airport no problems. No other issues with the company and this is the first time I’ve used them so will use again.”

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Posted 6 years ago

“This company just cancelled my transfers while i'm at the airport waiting to be picked up don't use them”

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Posted 6 years ago

“This company is horrible. I paid for a pick up at an airport and I paid the insurance for Gold Star which allows for a refund if my flight was cancelled. My american airlines flight was cancelled. I called them multiple times. I finally reached Suntransfers (I have their acknowledgment in writing that they would try to reschedule since American switched me to British airways. They could not accommodate the later time. Nevertheless they refused to refund my money. I am an attorney and I believe that this is insurance fraud.”

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Posted 6 years ago

“Perfect on time, polite drivers”

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Posted 6 years ago

“great vehicle, excellent and efficient driver, door to door through the difficult and narrow streets of Catania plus help wth luggage”

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Posted 6 years ago

“We would not book again with sun transfers. The organisation in the airport was chaotic! Our plane was delayed and we were told we should have arrived on time! I booked with your company as I read that transfers were still honoured even if planes were delayed. We waited 1hour in the airport for our transport. When we finally met our driver he was fantastic and couldn’t do enough for us! Even helping us with our cases and walking into the hotel with us. He made up for all the chaos occurring in the airport. Ros Banyard”

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Posted 6 years ago

“Hola , mi consejo es no usar esta empresa , son unos si vergüenzas, creo que ganan dinero sin dar sus servicios , llegamos el día 1 septiembre a New York, y no nos esperaron al salir ,me mandaron un mensaje que decía, si usted quiere que la busquemos tiene que pagar 100$, y después me manada el mensaje que no es reembolsable mi pago a la empresa , pero los denunciare , no me quedo con sus malos modales y abusos hacia los clientes , MUY MALO EL SERVICIO , NO EXISTE Mi nombre es Mariella Chiavarine .”

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Posted 6 years ago

“Waited 40 minutes for our car but was told that suntransfers are just a name and have no cars, they just sublet you out, do not use them”

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Posted 6 years ago

“I just want to thank you and your driver - booking ref SUNTR_KB8820. The service was perfect. Sorry to not have kept his name but my thanks - sincerely :-)”

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Posted 6 years ago

“Smarty dressed drivers, on time in executive cars. Happy customer.”

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Posted 6 years ago

“I had booked a transfer from airport to hotel today and even that i was 1 hour + late, they responded and helped me For like 5 minutes the driver was at the airport to pick us up. Excellent service and very pleasant”

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Posted 6 years ago

“Booking reference KB6084 We were trying to reach as of yesterday but w couldnt have any number today w got ur united kingdom number to cancel our reservation . Today w reached u and u replied that no refund will be made. This is unfair especially that the amount is somehow big and we waisted it without using it.”

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Posted 6 years ago

“The taxi driver did not accept the paid booking receipt and I had to pay twice. effrontery”

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Posted 6 years ago

“First class service. Just a bit pricey.”

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Posted 6 years ago

“sooo bad bad bad.”

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Posted 6 years ago

Suntransfers.com is rated 4.6 based on 11,925 reviews