Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.56

4.6 Rating 11,969 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

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Info

4.6

Based on 11,969 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

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Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Its a great service, however the pricing is about 20% above normal fare. Would recommend this option if your travelling in a large group.”

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Posted 6 years ago

“The service from start to finish was outstanding. I had to rebook my departing pick up date twice and the help line service was friendly and very accomodating. I will certainly use this service again in the future.”

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Posted 6 years ago

“Wir waren außerordentlich zufrieden.Pünktlich. Sauber und Sicher,das hat uns sehr gefallen. Wir haben schon 2 weitere Termine 2020 gebucht.”

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Posted 6 years ago

“Wir haben im Herbst der Service von Suntransfers in Tunesien von Enfhida nach Hammamet und zurück genutzt. Es war alles perfekt, freundlicher Fahrer und wir haben uns jederzeit sicher und gut aufgehoben gefühlt. Riesengroßes Lob und Dankeschön !!! Wir buchen euch wieder !!!”

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Posted 6 years ago

“ühaben im Juli 2019 den Service in Dalaman / Türkei in Anspruch genommen. Wir wurden pünktlich , sehr zuvorkommend in einem gepflegten Fahrzeug von einem freundlichem Fahrer transportiert. Der Service ist uneingeschränkt zu Empfehlen.”

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Posted 6 years ago

“This is the first time we used suntransfers.it was the cheapest on price. The driver was ready and waiting, we had no problem in finding him . I would book with this firm again in the future. Thanks Bill”

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Posted 6 years ago

“Have used this company twice now in different countries. Can not complain about anything at all . Perfect service from start to finish . Polite couteous drivers . Would highly recommend and will definitely be using again in the future .”

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Posted 6 years ago

“We had a bad experience with the driver, not with the company! He didn’t greet, threw our luggage in the taxi and he didn’t know the way. Because of his own frustration he reacted angry with us. Finally he delivered us to the wrong address. It seems as if he was in a hurry.”

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Posted 6 years ago

“AVOID , I want to give no stars, I arrived at arrecife with no driver to me after 30 mins on the helpline(no help by the way)I was told they couldn't contact the driver so I had to try and find a 5 seat local taxi to take my 78 year old mum and 2 kids with 5 cases not a great start as I booked private suntransfers to avoid this, after arguing they offered me a PART REFUND after further arguing they said they had give a full refund and offered me 10% off a further booking ha ha ha !!! no chance of using this lot again , and by the way I didn't get the full refund,”

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Posted 6 years ago

“AVOID .I arrived at arrecife no driver to meet me after 30 mins of trying to get through on the helpline I had no help they just said they couldn't get in touch with the driver, I had to find a 5 seat local taxi with 78 year old mum ,2 small kids and 5 cases not a great start, I booked a private transfer to avoid this aggro, they then offered me a part refund !!!I on further correspondence they then said they had given me a full refund and would I like 10% off my next travel with them,ha ha ha ha no chance of using them again ,AND BY THE WAY I DIDNT GET A FULL REFUND ,still trying now”

Helpful Report

Posted 6 years ago

“As you have been informed I rightly complained on the fact that the driver that picked as from the airport didn't provide a child seat as it has been ordered and paid by me. Even if it was clearly stated on my voucher, he replied that it wasn't written in his and for sure that was a lie. So I had one option,either risking to put my 1 year old baby exposed to danger having an injury in case of a minor accident or staying stranded in ciampino airport, since I wouldn't find a child car seat transport at last minute.so unfortunately I chose to risk my baby's safety because of your company's irresponsible and unprofessional service. The reason I booked your company was because I had the impression that when someone orders a service provided by you , he will receive it. I was wrong. Don't expect a reimbursement of 7 euros will solve the issue. I intend to make sure my review let all families of the way you respond to safety issues and will ask my legal support if there is a way to respond to this unprofessional and unthoughtful experience.”

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Posted 6 years ago

“The driver who collected us from the airport didn't know where he was going even though he had the correct paperwork. I had to call the apartment owner and get them to explain where to go. Then when we were due to be collected to return to the airport we had to call to see where our driver was as he hadn't turned up at the designated time. 25 minutes later he turned up and he was rude. Poor service, will not use again.”

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Posted 6 years ago

“Driver was waiting for us at airport. On our return they were there half an hour before the scheduled time. Excellent service and good prices.”

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Posted 6 years ago

“NO STARS....... Our Sun transfer did not show up! We waited 3 hours”

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Posted 6 years ago

“Booked transfer, it was waiting on arrival but did not turn up for return, tried calling 24/7 number that was texted yo me but it was incorrect number, had to call and pay £25.00 taxi. On return emailed to complain just to be told they took no responsibility, after further email I was refunded 16.00 not an apology or the full amount out of pocket, very unhelpful company , I'd definitely not recommend this company”

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Posted 6 years ago

“This is a dodgy firm . We made a reservation and paid 92 euro in las palmas for a taxi from the Harbor to the AirPort but they never showed up, after we made a phonecall they told us that they have no taxi available and that we have to look for another taxi”

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Posted 6 years ago

“NO CAR ARRIVED AFTER WAITING for AN HOUR CONTACT NUMBERS UNOBTAINABLE UNABLE TO GET A REFUND WILL NEVER USE AGAIN”

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Posted 6 years ago

“ci hanno semplicemente lasciato a piedi. prenotazione fatta e pagata con due settimane di anticipo. avviso mezz'ora prima della partenza per l'aeroporto dicendo che non effettuavano più il servizio e dovevamo arrangiarci da noi.”

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Posted 6 years ago

“I bought their Gold Protection cancellation that allows someone to call until the time of pick up to either reschedule or get a full refund. I was on a cruise that could not dock in Athens and when I was in dock in Crete, I called them to tell them that our cruise was cancelled going into Athens. They said that since the ENTIRE cruise was not cancelled that I could not get my refund. Are your ****ing kidding me? Their Gold Protection terms clearly state that if your cruise arrival is cancelled, you can cancel and get a refund. That is a big LIE. I've used Suntransfers several times. When things go right, it's fine. But when things go wrong, you're screwed. Use a local service where customer satisfaction is important and they monitor things like cruise ships being cancelled going into a port or a flight being delayed or cancelled.”

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Posted 6 years ago

“My flight was delayed from Berlin -Milan - Trieste Our flights were delayed It is the responsibility of the transfer company to check on arrival times We arrived in Trieste after midnight with no-one to assist You did not offer a refund as your comment was you should have notified us A bit hard when you are in flight???”

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Posted 6 years ago

Suntransfers.com is rated 4.6 based on 11,969 reviews