Suntransfers.com Reviews

Name: Suntransfers.com
Rating: 4.56

4.6 Rating 11,943 Reviews

75 %

of reviewers recommend Suntransfers.com

Company Reviews

Metrics

Info

4.6

Based on 11,943 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	2.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Suntransfers.com:

Founded in 2008, Suntransfers.com has swiftly grown to become Europe's favourite private airport transfer company. We now provide an unrivalled choice of services and destinations ranging from VIP city transfers to low cost holiday taxis operated from more than 500 airports and travel gateways worldwide.

Millions of customers will experience our great value service this year and their complete satisfaction remains our highest priority. Much of our success over the years has been down to having a great team who are dedicated to providing our customers with great value airport transfers combined with unbeatable customer service.

Visit Website

Write Your review

Tell us how Suntransfers.com made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Suntransfers.com 5 star review on 31st October 2016

Mrs Vicki Currie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“nice helpful drivers clean cars have used before and will use again”

Helpful Report

Posted 8 years ago

“Don’t use them! We booked a taxi with Suntransfers from Piraeus Cruise Port to Athens Airport for 1 September this year at 08.30. At their request, we upgraded to a mini-van as my wife uses a wheelchair. This appeared on the voucher. We disembarked from the cruise ship before 8.00 am and proceeded to wait in the area designated for passengers to meet taxis. At about 08.15, the port policeman asked if we needed help, seeing my wife in a wheelchair. I said that we did not as we were expecting a taxi. By 8.30 there was no sign of the taxi. The other taxis waiting for passengers displayed signs with names on them. At no time did anyone display our name. I checked constantly. In addition, my wife was the only wheelchair user in the area so it would have been very easy for the driver to have spotted us. At 8.30, the policeman was becoming concerned and asked what we wanted to do. At our request, he rang the Greek number written on the voucher twice. However, the reply went to an automated voice which said that in case of problems we should go on to the internet! This in the circumstances was impossible. In addition, no-one made an effort to ring us until much later. At about 8.45, I went back to the policeman and said that since no driver had arrived, we would like his help in organising a taxi to the airport, where we had a flight to the UK. We were concerned at missing the flight and by this time (08.45) there were only two taxis available with some 50 people waiting. The policeman very kindly asked one of the taxis to take us to the airport which he did. Some minutes after we had climbed into this taxi and started off, I received a phone call on my mobile to say that the Suntransfer taxi had arrived. I said that it was too late as we had just taken another taxi. We were upset. I complained on our return to the UK, but after several attempts, Suntransfers refused to return our money and did not explain why the taxi driver had not seen us or displayed our name. Very unsatisfactory. Will not use them again.”

Helpful Report

Posted 8 years ago

“Terrible waited 40 minutes at airport, then with a flight time of 7.45am they wanted to pick me up at 0240!!!! If you have a flight before 11am I wouldn't use them , they only tell you pick up time 24 hours before ,that way you cant cancel and get refund as they state you have to give them 48 hours, pay a little more and get a better service”

Helpful Report

Posted 8 years ago

“needed to change return date due to Monarch insolvency. Changes made on line .Thank you.”

Helpful Report

Posted 8 years ago

“Easy booking, on time, friendly staff”

Helpful Report

Posted 8 years ago

“Efficient and smoothly handled.”

Helpful Report

Posted 8 years ago

“Efficient service throughout”

Helpful Report

Posted 8 years ago

“On time ,very helpful and smart car”

Helpful Report

Posted 8 years ago

“Suntransfers provide a courteous and professional service”

Helpful Report

Posted 8 years ago

“very courteous driver with a beautiful mercedes quickly got us to our hotel then back to the airport. 1st class all round and will be using them again this year.”

Helpful Report

Posted 8 years ago

“We have regular breaks along the Costa's in Spain using Barcelona, Alicante and Girona airports. After a some horrendous coach transfers that took longer than the flight we decided no more. Suntransfers were recommended by a fellow holidaymaker. We have used them regularly for a couple of years. They are excellent.”

Helpful Report

Posted 8 years ago

“From placing the booking to having the transfers, suntrasfers were absolutely brilliant from start to finish. The vehicles were spotlessly clean, the drivers very polite and friendly. I would not hesitate to use this company again.”

Helpful Report

Posted 8 years ago

“Great service again from Suntransfers, this is the 3rd time we have booked in 3 different countries and have had no issues.”

Helpful Report

Posted 8 years ago

“Excellent service, we had difficulty when arriving getting into the gated property and the very nice young man tried his best to help us with translating information on the locked entry gate. Our thanks to him as he went beyond what he was paid for. Didnt get his name. Have used Suntransfers on all holidays and have never been disappointed. 100% reliable and very good prices.”

Helpful Report

Posted 8 years ago

“We recently arrived back from a holiday in Portugal the taxi was on time upon our arrival and early for collection however we had a very unpleasant driving experience, the taxi driver was driving very fast and extremely dangerously in fact on our way back to the airport we nearly went off the road as he was too occupied with his phone, there was absolutely no need for the speed and at one point he drove straight through a red light the journey was very nerve wrecking and we were relieved to get to the airport in one piece. Regardless of where you are in the world you expect to feel safe and it is far from safe that we felt, we will definitely not be recommending or using this service again.”

Helpful Report

Posted 8 years ago

“cheapest available on time, polite drivers, would definately use again”

Helpful Report

Posted 8 years ago

“Due to problems with Monarch Holidays rearranged flights, the company brought our transfer pick-up time early at short notice - excellent service. We cancelled our first transfer FROM airport at very short notice and were disappointed that they were unable to pick us up a day later. We had to use an alternative company who were OK but not quite as good!”

Helpful Report

Posted 8 years ago

“good service would use again .”

Helpful Report

Posted 8 years ago

“Always reliable”

Helpful Report

Posted 8 years ago

“Clean vehicles. Pleasant drivers. On time.”

Helpful Report

Posted 8 years ago

Suntransfers.com is rated 4.6 based on 11,943 reviews