Stone Deals Reviews

Name: Stone Deals
Rating: 4.62

4.6 Rating 740 Reviews

91 %

of reviewers recommend Stone Deals

Company Reviews

Metrics

Info

4.6

Based on 740 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

0203 941 6090

Email:

info@stonedeals.co.uk

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Stone Deals 5 star review on 21st January 2025

7 Interior Limited

Stone Deals 5 star review on 20th January 2025

John

Stone Deals 5 star review on 15th October 2024

Anonymous

Stone Deals 5 star review on 7th October 2024

M Al-Sayegh

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent customer service”

Helpful Report

Posted 2 years ago

“Had stone twice and very satisfied. One broken in last order but refund without quibble.”

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Posted 2 years ago

“I redress samples which arrived neatly packed and promptly. Great service!”

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Posted 2 years ago

“Excellent service with very helpful telephone staff”

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Posted 2 years ago

“Our second order in as many weeks, another great online experience.”

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Posted 2 years ago

“Just what I was looking for. Great delivery (not an easy one!) Good product”

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Posted 2 years ago

“They could accommodate my special requirements with my delivery for which I am grateful. Already considering another order in the not-to-distant future. Thank you Stone Deals”

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Posted 2 years ago

“The whole process of ordering the stones through out to delivery was seem less as I received good communications about ETA plus the order has met expectations.”

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Posted 2 years ago

“The staff were great on the phone with helpful advice on grouts and adhesives. The delivery driver went out of his way to deliver to our door.”

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Posted 2 years ago

“Really good customer service and after sales care. Fantastic product”

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Posted 2 years ago

“Excellent customer service and brilliant range of items, will definitely re-order”

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Posted 2 years ago

“We ordered tiles 9 weeks ago. The timescale on website for pout of stock items is 4 - 8 weeks. Today they told us we should maybe pick another tile as they have no idea when the tiles we ordered are gonna arrive. I don't understand how they don't seem to have a communication with the warehouse they receive stock from. As a company they don't reply to emails and even when speaking on the phone they don't have a clue about when stock is arriving and any promise to call with an update is quickly forgotten. Avoid is my advice as this is causing a lot of extra stress in planning to renovate the bathroom as we cant book anything in and we keep having to shift deadlines. I would recommend a company with better customer service”

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Posted 2 years ago

Dear Ms Boualaxai Our apologies for any delay in receiving items back in stock however, we always inform our customers at the time of placing an "awaiting stock" order that expected times for items can vary and delays are always possible. Unfortunately, importing goods from other countries can be delayed at any point during manufacturing, hauliers, shipping and warehouse arrival, on rare occasions we ourselves are not informed of delays until a few days prior to the estimated arrival date. I will personally look into your comment regarding e-mail responses as we always aim to provide the most recent information regarding stock arrival as soon as we have new information. With your comment of "don't have a clue" If you are referring to our sales team not being able to provide you with a date of arrival on an item due to us not being given dates by the manufacturers, with respect please kindly note that our sales team are trained NOT to mislead our customers with made up dates for stock arrival and only provide dates that we ourselves are provided with by the manufacturers, shipping companies and hauliers. Stay safe and well.

Posted 2 years ago

“Many thanks very good marble tiles with excellent value”

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Posted 2 years ago

“Very good quality tile. Accurate match to the website description and picture.”

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Posted 2 years ago

“Samples were a close, almost identical match to the existing tiles, both the samples and the tiles arrived the following day, all were in perfect condition without any damage, delivery was warned by text in good time and the quality and price were excellent, thank you.”

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Posted 2 years ago

“Excellent products & service, I was looking for some tiles to match some I already had and the ones I got from Stone Deals are a perfect match. I would highly recommend.”

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Posted 2 years ago

“Good value and fast delivery excellent service”

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Posted 2 years ago

“Required some advice - Spoke to Sophie, who was extremely professional and knowledgeable and provided great advice. She had the answers to all my questions and went the extra mile to provide great customer service.”

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Posted 2 years ago

“A First Class company to deal with , prompt , very accommodating and easy to contact by phone or email . Products arrived on time , were a perfect match for my requirements. I have already recommended to other people . Thank you”

Stone Deals 5 star review on 23rd June 2023

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Posted 2 years ago

“Very quick service with gorgeous marble tiles.”

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Posted 2 years ago

Stone Deals is rated 4.6 based on 740 reviews