Stone Deals Reviews

Name: Stone Deals
Rating: 4.62

4.6 Rating 764 Reviews

91 %

of reviewers recommend Stone Deals

Company Reviews

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4.6

Based on 764 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email

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Phone:

0203 941 6090

Email:

info@stonedeals.co.uk

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Stone Deals 5 star review on 21st January 2025

7 Interior Limited

Stone Deals 5 star review on 20th January 2025

John

Stone Deals 5 star review on 15th October 2024

Anonymous

Stone Deals 5 star review on 7th October 2024

M Al-Sayegh

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Generally very happy with Stone Deals. My only problem has been with how the tiles were delivered - the issue being that the tiles we stacked face to face on a pallet and I am trying to work out how to prise at least one pair of tiles apart without damaging them - I have yet to go though the stack to see him many more are like this.”

Helpful Report

Posted 2 months ago

Dear Sir, Thank you again for your order with us. We truly value our customers' feedback and appreciate you bringing your concerns to our attention. Within the natural stone industry, products are handled using standard practices throughout the entire process, from manufacturers' palletising to order preparation by suppliers like ourselves for dispatch. Tiles are packed with the finished (good) faces together and the backs together. This face-to-face, back-to-back packing method is designed to minimise the risk of damage to the finished surface during transportation and on-site handling. You have purchased our filled and honed Travertine range. This means the face of each tile has been filled and honed to achieve a smooth, refined finish. As Travertine is a natural stone, it can occasionally retain a small amount of natural moisture. In some cases, this may cause two tiles to appear as though they are lightly stuck together. In many cases, the tiles will separate easily during normal handling. If they seem slightly difficult to separate, the recommended solution is simply to leave the 2 tiles aside for a short period. This allows any residual moisture to evaporate naturally, exposing them to sunlight or slight artificial heat can speed up the process. We hope this explanation is helpful. If you have any further questions or concerns, please do not hesitate to contact us. We are always happy to assist. Kind regards,

Posted 2 months ago

“We are absolutely over the moon with these tiles. They do take a bit of fitting, and cleaning the grout from the indentations took a few days. The LTP Ironwax Sealer has really brought out the details of the natural stone and the varied colours. As I say a bit of work, but well worth the effort. The only part I thought was crazy was the 85 quid delivery charge, as they say up north "Paul Cannal".”

Stone Deals 5 star review on 15th July 2026

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Posted 3 months ago

“A great service, tiles were delivered on time by a very helpful driver. I did have a problem ordering the tiles using PayPal, however a phone call the next day confirmed it was because the order was over £1000, C.S took payment over the phone and placed the order with my bank card. Thank you so much. It might be worthwhile providing other payment methods for customers to access on line and pay. ( only a suggestion.)”

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Posted 3 months ago

“Very good product and excellent delivery no problems. Will be using Stone Deals again.”

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Posted 5 months ago

“good product arrived well packed very happy”

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Posted 6 months ago

“Materials arrived by split delivery but well intimated. Arrived on time and as described. Small pallet truck used to offload to the front drive. Driver very happy to drop where we wanted. Excellent service.”

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Posted 6 months ago

“I was at home waiting for my delivery, for renovation to start the next day. Nobody showed up. The following day I get a call - they claim the delivery came and I wasn’t home, so if I want a re delivery I would have to pay £85. I tell them I was home and ask for proof that they came. They say they’ll send me proof. It’s been 5 days and I haven’t heard back, neither did I receive my order, with workers waiting to be able to start the renovation. If you have a choice, do not order from this website.”

Helpful Report

Posted 6 months ago

Dear Ms Metz, Thank you for your feedback — we genuinely value hearing from our customers and are sorry for the frustration this situation has caused. We would like to clarify a few details regarding the delivery attempt. According to the report from the third-party haulier, their driver attended your address after 5pm, knocked on your door, and also attempted to contact you via the phone number we have on file. Unfortunately, there was no response. The driver remained on site for approximately 20 minutes and made a further attempt at the door before ultimately returning the items to their warehouse. As this occurred after our office hours, our team was only made aware of the failed delivery the following day, at which point we contacted you to explain the situation. We understand your request to see proof of the delivery attempt before proceeding with the re-delivery charge. Please be assured that we have requested this information from the local depot and are actively following it up. However, response times can vary depending on staffing levels at individual depots, and we appreciate your patience while we await their reply. In the meantime, if you would prefer not to delay your delivery further, you are welcome to contact our sales team to arrange payment of the re-delivery charge. Once this is processed (this fee is set by and payable to the local depot), we can promptly arrange for a new delivery date at your convenience. We sincerely apologise again for the inconvenience caused and appreciate your understanding. Kind regards, Customer Services Team

Posted 6 months ago

“I’m very happy with the tiles. Had to buy a small amount to cover a small splash back. The delivery price was extortionate and a lot more than the cost of the tiles. The small amount of tiles don’t warrant a ‘pallet’ delivery. In retrospect I wouldn’t have bought these tiles as the delivery was so expensive.”

Helpful Report

Posted 7 months ago

“I am extremely dissatisfied with my experience with Stone Deals, not because an issue arose, but because of the manner in which responsibility was repeatedly deflected once it did. Following delivery, nine tiles, around 9 percent of the order, were found to be cracked. The pallet and all boxes were intact. The damage was confined to individual tiles inside sealed boxes and was reported the same day with photographs. Despite this, the initial response focused on whether the delivery paperwork had been signed as damaged, implicitly attributing fault to transport, even though there was no external damage to note at delivery. When this position became untenable, the explanation shifted. First, the cracks were dismissed as “natural veining”, accompanied by an unsolicited and scientifically dubious lecture on stone formation, including the assertion that veins are “natural cracks”. Once further evidence was provided, the issue was reframed again, this time on price. I was explicitly told that at £39.99 per square metre I should not expect good quality stone, despite the same stone being sold by the company in other formats at prices approaching £99.99 per square metre. In the same correspondence, I was described as a “valued customer” and offered a single free box as a goodwill gesture, while being expected to either collect it myself or pay delivery costs exceeding the value of the tiles. It is deeply disappointing to see a business show so little pride in its product or accountability in its service, and instead give the impression of prioritising deflection, patronising explanations and opportunistic charges over honest resolution.”

Helpful Report

Posted 7 months ago

Dear Ms Sejan Firstly, thank you for providing photographs of the areas you believe to be defective in the natural stone purchased from us. We have offered a complimentary box of the same product at no additional cost, which we consider to be a reasonable resolution in circumstances where damage was not recorded with the delivery driver at the time of receipt. We value all customer feedback, as it helps us continually review and improve our service and internal processes. We have acknowledged, and continue to acknowledge, that the two tiles identified as damaged require replacement. As a prompt resolution, we have offered to replace these two tiles and include three additional tiles at no extra charge. However, we must clarify that many of the areas you have referred to as defects relate to natural veining. In several cases, the veining shown is on the reverse of the tiles, which is laid into bedding material during installation and is not visible once fitted. The veining visible on the face of the tiles is a natural characteristic of the stone and does not constitute a defect. These natural features are representative of the product and are clearly displayed within the imagery provided on our website. https://www.stonedeals.co.uk/p/crema-beige-hexagon-marble-tile-polished You have again stated that you found our earlier explanation regarding the formation and characteristics of different stone ranges to be “patronising” and described it as an “unsolicited and scientifically dubious lecture on stone formation.” We would like to clarify that our previous explanation was provided solely to ensure transparency and to give clear information about the product supplied. It was not intended to cause offence. However, we must provide accurate, factual and consistent information about the materials we supply to all customers, so that expectations align with the inherent characteristics of natural stone. As a valued customer, when you indicated that you have an extensive understanding of how rock forms, we then took the opportunity to explain our pricing structure in more detail. We fully respect your level of knowledge and simply clarified that natural stone is graded, with pricing reflecting that grading. This is standard practice across the industry and applied consistently by suppliers to the ranges they offer Respectfully, a natural stone range priced at £39.99 per square metre will not exhibit the same level of uniformity or selection as a range priced at £129.99 per square metre. Differences in grading, consistency and visual refinement are reflected in the price point. Expecting identical characteristics across significantly different price tiers would not be realistic, as higher-priced ranges undergo more selective grading for consistency and appearance. Our position remains that, aside from the two damaged tiles already acknowledged, the product supplied is consistent with the advertised specification and inherent characteristics of the range. Nevertheless, as a gesture of goodwill, we are prepared to provide a complimentary box of this range for collection from your nearest warehouse. As this is a natural product, any replacement tiles may display similar natural variation. With kindest regards Customer service team

Posted 7 months ago

“Requested to have the order delivered on a specific day and Jo and team allowed this to happen. Really happy with the tiles and the customer service. Will use stone deals in future.”

Helpful Report

Posted 7 months ago

“I made several calls for guidance and Jo was very knowledgeable and patient answering all my questions. The tiles were a uch nicer colour that the samples I was sent so I am very happy. Delivery was made on the day i requested and the delivery driver way above and beyond by helping to unpack the pallets of tiles (48 sq metres of marble) as his delivery gear did not work on the pebble driveway. Overall this was a great experince.”

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Posted 8 months ago

“Great prices , fantastic customer service, we found tiles at a third of the price of mainstream stores, delivered as promised”

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Posted 8 months ago

“The only place I could find exactly the mosaic tiles I was looking for to complete a big bathroom project. Very happy with the product and the speed of delivery. Also, the haulier kept us closely informed about timing which was extremely useful.”

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Posted 8 months ago

“Recently had an extension built and needed stone floor tiles to match the kitchen, having sampled many outlets that advertised stone tiles I. Old not find anything that came close or if I did were way out of my price range. Tried on line and stone deals had an almost identical tile to what I had, requested a sample which when it arrived confirmed my choice. I put my order in, the price was fantastic and the tiles arrived 5 days after placing the order. Fantastic service all round and I would definitely recommend stone deals to anyone”

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Posted 9 months ago

“Perfect tiles for our fireplace”

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Posted 10 months ago

“All good, product great, delivery on time, price fair.”

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Posted 10 months ago

“Absolutely beautiful tiles and the price was good too , delivery and service was great as well very happy with everything ❤️Thank you”

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Posted 10 months ago

“Firstly, the terms and conditions ask you to write any problems with delivery on the delivery paperwork. In practice I had 27 boxes with 4 tiles in each box covered in polythene and secured with metal bands. I did have one broken box delivered afterwards and I did get some money back but could not use any of the tiles. When the tiles were laid a little time later there disappointingly none of the Gold in the tiles which was clearly shown on the web site photos.i personally didn't like Stone deals response, beware out there. The site would not load my photo of my floor or a copy of my email but did let me upload a picture from the web site of how my floor should look like”

Stone Deals 1 star review on 1st December 2025

Helpful Report

Posted 10 months ago

Hello, Mr. Barber. We do appreciate your feedback, and we have added the photos you have sent in to us via e-mail to your feedback. As you are aware, this item is a natural marble range; therefore, there will always be natural variations between individual tiles, this sometimes can mean some of the tiles do not have any gold in them however, you state that none of the tiles you have received have any gold in them when, in fact, the natural gold colour can be seen in the tiles that you have sent in the photos of. You placed 2 orders with us, one of 27 boxes on the 10th of October, and reported a small number of unfortunate damages for which we refunded you for and you confirmed you have checked "every box" before your refund was issued. You then placed another 3 box order 6 days after your first order on the 16th of October. On the 28th of November, you reported "no gold in any of the tiles" to us, we appreciate that sometimes customers may have a delay in their installation however, we do expect that our customers contact us regarding any concerns before their items are installed, which will enable us to resolve any issues customers may have as soon as possible. But, you are reporting "no gold in any of the tiles" after you have installed your tiles and then sent in photos that clearly do actually show the natural gold in the tiles in your photos. Customers are always free to return any of the items they order from us and if we were informed of your concern prior to installing your items, we could arrange a collection and issue a full refund for you. On this occasion, however, this is not possible, as you have installed the tiles. With regards,

Posted 10 months ago

“Good product, expensive delivery”

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Posted 10 months ago

“Quick delivery and great communication on the order process.”

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Posted 10 months ago

Stone Deals is rated 4.6 based on 764 reviews