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Stone Deals Reviews

4.7 Rating 661 Reviews

91 %

of reviewers recommend Stone Deals

Company Reviews

4.7

Based on 661 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Phone:

0203 941 6090

Email:

info@stonedeals.co.uk

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Stone Deals 5 star review on 13th October 2023

Stone Deals 5 star review on 13th October 2023

Stone Deals 5 star review on 13th October 2023

Stone Deals 5 star review on 23rd June 2023

Stone Deals 5 star review on 16th February 2023

Stone Deals 5 star review on 24th August 2022

Stone Deals 5 star review on 18th August 2022

Paul Calvin Gazee

24

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rare now days that a company actually do and supply exactly what they say they will. Just purchased a second batch of beautiful marble to send on a pallet. Faye was amazing made sure everything went like clockwork. Even sent pictures of packing and labelling. responding to phone calls and emails by return. Incredible customer service. Great experience. Just couldn't be better. Thank you Stone Deals- I will be back!!!.”

Posted 1 year ago

“From start to finish we had a very good experience. Good communication, timely, excellent packaging. Good job stone deals we will definitely use you again!!”

Posted 2 years ago

“Great product at a good price. A broken flagstone was quickly replaced. Very pleased. Thanks”

Posted 2 years ago

“Good company”

Posted 2 years ago

“Brilliant slate. I requested for the riven slate to be as flat as possible to work with what I wanted to do with them and the tiles they send me are of excellent quality and indeed nice and smooth. Will be using in the future. Thank you”

Posted 2 years ago

“Expensive delivery cost, tiles arrived dirty. (Mud stained)”

Stone Deals 3 star review on 8th May 2022

Posted 2 years ago

Dear Customer, This order was dispatched as seen in your order shipping photo (attached), the items themselves are packaged in boxes by the manufacturers and your pallet was packaged using a clear shrink wrapping, to enable all our customers to easily view all products on their pallet, this is our common way of preparing orders. Our warehouse staff do not open boxes to inspect individual tiles as this will increase the risk of damaging the very securely packed items within boxes. Checking our records, this review is the first we are informed of any defects with your order therefore, we feel we have not been given the opportunity to deal with any possible issues with your product. In regards to the delivery charge on your order, we have received your order through our website, all charges, including order delivery charge is viewable before proceeding with any payments. Many thanks.

Posted 2 years ago

“Great product and first-class service”

Posted 2 years ago

“Very helpful customer service to enable me to order one box of stone tiles to match my existing floor - they were needed for a repair! Delivery notifications were great and all arrived intact at the agreed time slot.”

Posted 2 years ago

“Jerusalem Antique Gold Limestone Tumbled 600 x 400 x 10. I ordered 92 tiles and they arrived very well packed, it looked like they were in the original packing crate from the quarry. Only 2 tiles had minor corner damage. Very little voiding and they look just like the tiles in the photographs. Ordered Monday lunchtime, delivered Wednesday late morning. So far I've hung 50% of them with no problems at all. All are good, no bad tiles and I thoroughly recommend Stone Deals, particularly when you consider the price other companies are asking for the same tiles.”

Stone Deals 5 star review on 19th April 2022

Posted 2 years ago

“Great choice, beautiful stone, even our builders complimented on it”

Posted 2 years ago

“Terrific ! Very good product, beautiful durable stone, and very good service. Ordering and delivery both straightforward, and friendly.”

Posted 2 years ago

“Really pleased with the Tiles amazing value for money ! Not layed as yet in my kitchen but happy to post a pic once completed Great delivery service too :-)”

Posted 2 years ago

“92 x Jerusalem Antique Gold Limestone - Tumbled (400 x 600 x 12) Ordered Monday lunchtime, delivered Wednesday late morning. Very well packaged, it looked like they were in the original crate from the quarry. Two very minor corners broken in the crate but otherwise fine. Very good looking tiles with only minor markings and voids on a few tiles. Very, very happy with them and nearly half price compared to anywhere else. Thoroughly recommended.”

Posted 2 years ago

“Great price look good easy to install my first attempt at cladding”

Stone Deals 5 star review on 31st March 2022

Posted 2 years ago

“I purchased some marble, grout, sealer and adhesive. The stone is beautiful and delivery was quick. 5*”

Posted 2 years ago

“Received the tiles from carrier who uses computer and not paperwork so could not say that I had a certain percentage damaged,contacted your company and said I had some breakages and was told I should have ordered 10% more to cover, I asked about extra tiles if I didnt have enough was told the delivery cost to my area is £68”

Posted 2 years ago

Dear Customer, Thank you for your order with us. We think there has been a misunderstanding as we do not tell customers to order 10% extra on orders, we simply enquire if this is the case as it is general practice to do so for all orders when taking into consideration off-cuts, corners and maybe even breakages during installation. On the rare occasions when customers receive a small percentage of damages usually customer prefers a swift resolve and opt for a refund rather than wait for tiles they may not even need. Due to the extremely fragile nature of the items you have received the hauliers can not reliably determine if the damages occurred during or after they had made your delivery to yourselves if the damages are not reported at the time of delivery to your driver, unfortunately the 3rd party hauliers do charge for any replacements deliveries even when your replacements are sent free of charge by us.

Posted 2 years ago

“Excellent product, easy to use. No breakages. Delivery cost was quite pricy but not a big issue. Looking forward to getting my shower back. Thank you.”

Posted 2 years ago

“Excellent value limestone, minimal wastage and easy to lay. Delivery was quick and efficient.”

Posted 2 years ago

“Very happy with the level of service. Everything was well communicated and promptly delivered, the tiles were well packed in a sturdy built crate and zero breakages. Many thanks for a professional and quality service. Kind regards Mark”

Posted 2 years ago

“Superb value, and good communications. Even though delivery company didn't quite get it right first time, they responded quickly to help sort it out.”

Posted 2 years ago

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Stone Deals is rated 4.7 based on 661 reviews