Stone Deals Reviews

Name: Stone Deals
Rating: 4.63

4.6 Rating 730 Reviews

91 %

of reviewers recommend Stone Deals

Company Reviews

Metrics

Info

4.6

Based on 730 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 941 6090

Email:

info@stonedeals.co.uk

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Stone Deals 5 star review on 21st January 2025

7 Interior Limited

Stone Deals 5 star review on 20th January 2025

John

Stone Deals 5 star review on 15th October 2024

Anonymous

Stone Deals 5 star review on 7th October 2024

M Al-Sayegh

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still haven’t received 2 samples that were ordered about 2 weeks ago”

Helpful Report

Posted 2 years ago

Dear Mr Young, we are sorry that you have not received your samples yet, we use Royal Mail for all our sample orders and rely on Royal Mail to make our samples deliveries within the guided period, however, on rare occasions, sample deliveries can be slightly delayed and even more rare occasions sometimes even get lost in the post. For delayed sample deliveries, we hope that our customers do contact us so that we can enquire about the progress of the sample delivery with Royal Mail, and even maybe resend the requested samples if required.

Posted 2 years ago

“Excellent experience - my Brazilian Multi Colour Slates were delivered very quickly, with good delivery communication, and were very well packed - I have yet to discover one damaged slate. The only negative thing is nothing to do with Stone Deals - I found that the pallet was made from unseasoned Brazilian hardwood, some it appearing to be mahogany - which is where the Amazon rain forest is going! But clearly this issue is nothing to do with Stone Deals, and is function of the Brazilian supplier and the Brazilian authorities. I am just hoping that leaving the warped slats to season under a pile of bricks will make them useable. Very happy with Stone Deals and would happily use them again.”

Helpful Report

Posted 2 years ago

“Have not chosen the stone yet but hopefully going for one. The samples were so quick to come and a good size to get an idea of the colour and size I want. Thanks so much”

Helpful Report

Posted 2 years ago

“Very good price,punctual and good quality.Had a slight issue but this was resolved quickly and efficiently which is always the best policy.Recommended”

Helpful Report

Posted 2 years ago

“We bought a home and were looking to match some tiles in tge two existing Bathrooms. Stone Deals were very helpful, talking by phone and suggesting options. They sent us samples and we were able to find compatible tiles. Excellent service and I would strongly recommend this company”

Helpful Report

Posted 2 years ago

“Bargain. Staff very patient as we erm'd and ah'd about what we wanted.”

Helpful Report

Posted 2 years ago

“Very poor qualitymarble. no reply to emails.”

Helpful Report

Posted 2 years ago

Dear Mr Karza, you sent in your e-mail on bank holiday Monday the 10th, our offices commenced work on Tuesday the 11th, and you were sent an e-mail reply on Wednesday the 12th providing you with our returns procedures. We would like to take this opportunity to remind you that the so-called defect you mentioned in your e-mail is a natural occurrence of the stone you have purchased, natural veining and patterns on such items can not be dictated or designed by suppliers like us or manufacturers as they would be for man-made porcelain materials.

Posted 2 years ago

“Can’t fault the service I recieved stone deals was very competitive and the quality of the tiles was excellent. Would happily recommend stone deals.”

Helpful Report

Posted 2 years ago

“The sample I ordered was not delivered as expected. It came in the form of a small square one colour tile so did not represent what I needed to order. Regardless of this I tried to order on line 3 times but ended up making 3 phone calls to eventually succeed. The website initially wouldn’t allow me to enter a fraction of a square meter. Then it wouldn’t allow me to enter my credit card number. I was then told to ask for a quote and ended up paying over the phone. Now praying that the delivery matches the photo and description on the website.”

Helpful Report

Posted 2 years ago

Dear Sandra, Thank you for your review and feedback. Our sample tiles are generally in the format of 10x10cm. We understand that the samples are small to represent the whole tile, however it gives the idea of the texture and background colour. In regards to your order, the card payment company had a technical glitch at the time, we do apologise for any inconvenience. Your order is on its way and we hope that you will be happy with the product.

Posted 2 years ago

“I just used the tile sample service which proved very satisfactory. Sadly the colour we were interested in was not what it looked like in reality.”

Helpful Report

Posted 2 years ago

“Well packaged like last time .A few chipped corners but that’s to be expected with Travetine. Layed yesterday.They look great .”

Helpful Report

Posted 2 years ago

“Had a very bad experience with this company. Everything was going fine until I had a problem tried to resolve the problem by calling customer service. They didn’t want to know blaming someone else when I kept on asking they got Tom to call me. He was very aggressive argumentative told me there’s nothing he could do and said that’s the end of the matter fill totally ripped off would never recommend this company you’ve been warned remember Tom recommendations and return business is good for business will use reputable tile company. Next time I will not have all this stress.”

Helpful Report

Posted 2 years ago

We have had a very strange experience with the customer. The customer ordered 2 boxes on our website including the pallet service delivery charge with no hidden costs. When the delivery arrived to site, because the order was only 2 boxes, the driver took these 2 boxes himself and delivered to the customer's house by hand, thinking that it would be a good gesture. However, we received phone call after delivery, with the customer arguing, because the goods were not delivered on pallet as ordered, we have not provided the service and he threatened us with calling his bank for a chargeback. It seems like the customer was not happy with the delivery charge for 2 boxes, but he could have always arranged his own collection from our warehouse.

Posted 2 years ago

“Great prices and really efficient and quick delivery. Also a great product. We have used many times.”

Helpful Report

Posted 2 years ago

“Great service all enquiries answered no problem”

Helpful Report

Posted 2 years ago

“Good price, quick delivery. Quick response to emails. Overall very pleased and tiles were of good quality and look great.”

Helpful Report

Posted 2 years ago

“Very pleased with the floor tiles we purchased nice tile and value for money .The delivery driver was very polite and helpful to. No problems at all getting into our yard to deliver them.”

Helpful Report

Posted 2 years ago

“Ordering was a very simple and straightforward process. The Travertine was delivered very quickly as stated on the website. The most impressive thing for me was that we ordered 60 square mts of Travertine and only five tiles were damaged, all of the damaged tiles could be used for cuts and therefore there was no waste. When unloading the tiles you could see why due to the care taken in packing them the crates had polystyrene on the bases and sides to protect them and any spaces were filled with wooden wedges to stop any movement. All in all a first class transaction at a very reasonable price. Based on my personal experience I would highly recommend them and would use again without hesitation.”

Helpful Report

Posted 2 years ago

“Samples arrived within 5 days via post and we ordered the main tiles from them. Product arrived and is a very good price, time will tell on quality but they look great.”

Stone Deals 5 star review on 16th February 2023

Helpful Report

Posted 2 years ago

“The samples arrived promptly and are a good quality. The product looks of good quality and I shall be placing an order shortly to complete a fireplace project.”

Helpful Report

Posted 3 years ago

“Ordered tiles next day delivery at high additional cost, tiles did not arrive until day later. Was told that delivery would be refunded but no refund has been sent. Absolute scam company, claim it is not their fault but blame haulage firm.”

Helpful Report

Posted 3 years ago

Dear Mr Clarke It is unfortunate that your delivery was delayed with the 3rd party hauliers due to circumstances beyond our control, we have also apologised on behalf of the hauliers when dealing with the delay for you and agreed on a refund for the next day part of your delivery charge and only apply the economy delivery charge for the 3-5 working day service for an order received on the 2nd day of dispatch. As you are already aware Mr Clarke, all of the evidence had been provided to PayPal for the case you had opened regarding this unfortunate delay with your order delivery where you requested a full refund of your delivery charge for an order which was delivered to you within a day delay, with the case being awarded in our favour by PayPal, we are, however, happy to still refund you the difference for the next day part of your delivery charge. Again, please accept our sincere apologies for the delay and your refund for the next day part of your delivery charge has been processed for you. With regards,

Posted 3 years ago

Stone Deals is rated 4.6 based on 730 reviews