Stone Deals Reviews

Name: Stone Deals
Rating: 4.62

4.6 Rating 741 Reviews

91 %

of reviewers recommend Stone Deals

Company Reviews

Metrics

Info

4.6

Based on 741 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 78%
Customer Service
Communication Channels	Email

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Phone:

0203 941 6090

Email:

info@stonedeals.co.uk

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Stone Deals 5 star review on 21st January 2025

7 Interior Limited

Stone Deals 5 star review on 20th January 2025

John

Stone Deals 5 star review on 15th October 2024

Anonymous

Stone Deals 5 star review on 7th October 2024

M Al-Sayegh

Anonymous

Anonymous // 01/01/2019

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“Very quick service with gorgeous marble tiles.”

Helpful Report

Posted 2 years ago

“I had to cancel one delivery, before I got it to my house. The delivery cost was 87 pounds. As the delivery was already sent from the warehouse to the delivery company, I understand there were some delivery costs. But they charged me not only the full 87 pounds of the delivery, but also another 87 to move the tiles back to the warehouse. So, I paid 450 pounds, I canceled the order before it was delivery to my address, and they charged me 174 pounds. It is an abuse, really.”

Helpful Report

Posted 3 years ago

Dear Mr Duberti We can understand your frustration however, the charges had been informed to you before you instructed us to cancel and return your order that was already shipped using a 3rd party haulier. On any occasion if an order is cancelled, we take into consideration the reason for cancellation and where possible, though we are still charged by the hauliers, we do not deduct the returns charge from a refund however, on this occasion, it was yourselves simply cancelling an order for reasons that did not involve our services or your items being shipped to you, but for on-site issues. We hope you can appreciate Mr Duberti that not only we are charged for the services the hauliers provide us with for our customers, but the items you have returned are also extremely fragile items that are at risk of being damaged during any part of the haulage process, and more often than not, when such items are being moved around for many more days within the pallet track haulage system for cancelled orders whilst being uplifted and set down many more number of times before being received back at our warehouse, we do often receive pallets with many number of damaged items, although we do not think such damages should be deducted from a customer refund in this case, we also do not think it is fair on us as the supplying company to take on board the haulage charges for an order that was cancelled for reasons beyond our control. We hope again this confirms the reasons for the charges to you Mr Duberti. With regards

Posted 3 years ago

“Great tiles. Good service. Good price.”

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Posted 3 years ago

“Helpful respectful, was a good experience highly recommend Thank you”

Helpful Report

Posted 3 years ago

“Great service, I inadvertently missed a line of my address when ordering samples, so didnt receive them... Stone Deal happily sent me out an additional set! Lovely tiles, will order from them once I get myself organised!”

Helpful Report

Posted 3 years ago

“From finding the best price around, through ordering and delivery - totally perfect thanks”

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Posted 3 years ago

“From order to delivery was 1st class service. Samples packed beautifully well too. Unfortunately, the samples did not match the original flooring are trying to repair. That's not fault of this excellent company . Would thoroughly recommend”

Helpful Report

Posted 3 years ago

“Easy to order and excellent value for quality product. Delivery was a problem. There must be solutions for getting heavy products to off road properties that don't involve a woman in her 60s having to move 70 marble tiles 2 at a time, having had to pay double for 2 pallets.”

Helpful Report

Posted 3 years ago

“Staff were very helpful, Tiles arrived on the day specified, only 1 small broken corner in 36m2 of tiles. Tiles are Excellent just what we were looking for and at a reasonable cost. I would use them again and strongly recommend them.”

Helpful Report

Posted 3 years ago

“Waited 15 days for sample tile to arrive eventually cancelled order. Couldn't take a chance to order tiles and then having to wait for months for delivery.”

Helpful Report

Posted 3 years ago

Dear Yvonne, first of all, thank you for your interest in our product. We use Royal Mail for all our sample orders, therefore, heavily rely on the level of service they are able to provide. We would also kindly like to highlight that you had placed your sample order just prior to the long Easter weekend, with the processing of a backlog of 4 days of samples after the break, this sometimes can mean a slight delay with a few of our sample orders by Royal Mail. As we are sure you will be aware, we do not use Royal Mail to deliver pallet orders and use a specialist 3rd party haulier that honours our 3-5 working days promise for economies and the next working day for next-day orders received before our cut-off time for on the day shipping. With regards

Posted 3 years ago

“Only ordered a sample so far but it came very quickly and I think I will order the tiles - thank you”

Helpful Report

Posted 3 years ago

“I still haven’t received 2 samples that were ordered about 2 weeks ago”

Helpful Report

Posted 3 years ago

Dear Mr Young, we are sorry that you have not received your samples yet, we use Royal Mail for all our sample orders and rely on Royal Mail to make our samples deliveries within the guided period, however, on rare occasions, sample deliveries can be slightly delayed and even more rare occasions sometimes even get lost in the post. For delayed sample deliveries, we hope that our customers do contact us so that we can enquire about the progress of the sample delivery with Royal Mail, and even maybe resend the requested samples if required.

Posted 3 years ago

“Excellent experience - my Brazilian Multi Colour Slates were delivered very quickly, with good delivery communication, and were very well packed - I have yet to discover one damaged slate. The only negative thing is nothing to do with Stone Deals - I found that the pallet was made from unseasoned Brazilian hardwood, some it appearing to be mahogany - which is where the Amazon rain forest is going! But clearly this issue is nothing to do with Stone Deals, and is function of the Brazilian supplier and the Brazilian authorities. I am just hoping that leaving the warped slats to season under a pile of bricks will make them useable. Very happy with Stone Deals and would happily use them again.”

Helpful Report

Posted 3 years ago

“Have not chosen the stone yet but hopefully going for one. The samples were so quick to come and a good size to get an idea of the colour and size I want. Thanks so much”

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Posted 3 years ago

“Very good price,punctual and good quality.Had a slight issue but this was resolved quickly and efficiently which is always the best policy.Recommended”

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Posted 3 years ago

“We bought a home and were looking to match some tiles in tge two existing Bathrooms. Stone Deals were very helpful, talking by phone and suggesting options. They sent us samples and we were able to find compatible tiles. Excellent service and I would strongly recommend this company”

Helpful Report

Posted 3 years ago

“Bargain. Staff very patient as we erm'd and ah'd about what we wanted.”

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Posted 3 years ago

“Very poor qualitymarble. no reply to emails.”

Helpful Report

Posted 3 years ago

Dear Mr Karza, you sent in your e-mail on bank holiday Monday the 10th, our offices commenced work on Tuesday the 11th, and you were sent an e-mail reply on Wednesday the 12th providing you with our returns procedures. We would like to take this opportunity to remind you that the so-called defect you mentioned in your e-mail is a natural occurrence of the stone you have purchased, natural veining and patterns on such items can not be dictated or designed by suppliers like us or manufacturers as they would be for man-made porcelain materials.

Posted 3 years ago

“Can’t fault the service I recieved stone deals was very competitive and the quality of the tiles was excellent. Would happily recommend stone deals.”

Helpful Report

Posted 3 years ago

“The sample I ordered was not delivered as expected. It came in the form of a small square one colour tile so did not represent what I needed to order. Regardless of this I tried to order on line 3 times but ended up making 3 phone calls to eventually succeed. The website initially wouldn’t allow me to enter a fraction of a square meter. Then it wouldn’t allow me to enter my credit card number. I was then told to ask for a quote and ended up paying over the phone. Now praying that the delivery matches the photo and description on the website.”

Helpful Report

Posted 3 years ago

Dear Sandra, Thank you for your review and feedback. Our sample tiles are generally in the format of 10x10cm. We understand that the samples are small to represent the whole tile, however it gives the idea of the texture and background colour. In regards to your order, the card payment company had a technical glitch at the time, we do apologise for any inconvenience. Your order is on its way and we hope that you will be happy with the product.

Posted 3 years ago

Stone Deals is rated 4.6 based on 741 reviews