Stone Deals Reviews

Name: Stone Deals
Rating: 4.63

4.6 Rating 724 Reviews

91 %

of reviewers recommend Stone Deals

Company Reviews

Metrics

Info

4.6

Based on 724 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 941 6090

Email:

info@stonedeals.co.uk

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Stone Deals 5 star review on 21st January 2025

7 Interior Limited

Stone Deals 5 star review on 20th January 2025

John

Stone Deals 5 star review on 15th October 2024

Anonymous

Stone Deals 5 star review on 7th October 2024

M Al-Sayegh

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although my tiles were stone (travertine) there were 61 tiles in total. 51 tiles were great, the other 10 were damaged and badly chipped on the corners and stone deals said they would not replace because they said it was part of the natural stone. The other 51 were not chipped on the edges and face. I done exactly what they asked and noted the damage on delivery but still will not replace. I wouldn't trust them to buy tiles from again. What if the next lot arrived damaged, It would mean I would loose money. So I wasn't impressed. Buying cheaper is not always a good idea.”

Helpful Report

Posted 6 days ago

Dear customer, you had rang in to report that there were "chunks missing" from many of the tiles you had received of our Classic Travertine filled and honed range. We then kindly requested that you forward photos showing the stated damages. Upon assessing the 4 photos you had forwarded, it was determined that these were the natural holes within the Travertine (which is a well-known stone range with natural holes) You were then respectfully explained that, when resizing the travertine into specific sizes that the cuts can go through some of these natural holes. The top surface of the tiles in this range, however, will be filled and honed where whereas the sides or underneath of the tiles will not be. We then kindly requested photos of actually damaged tiles, to which we were still awaiting your response before receiving your review. To also highlight, our Travertine range comes in various grades. The Ivory Travertine range is hand-selected during production to include a more consistent stone with fewer holes that are much smaller. Due to this, the price of this range is higher than the Classic Travertine range, which tends to have more holes that are larger. We respectfully again request that you forward photos of actual damaged tiles for which we can arrange your replacements to be sent out to you asap.

Posted 5 days ago

“Thank you very much for the stone that you send. It is beautiful. The delivery went off very smoothly. I have a very positive experience with your firm. Thanks SG”

Helpful Report

Posted 2 weeks ago

“You need to update your post code address finder. I could not supply my actual address as it did not appear on the post code finder. Software update required. You cannot enter your actual address. Allowing that, would help. I had to call the company and your representative was really helpful, changed my adddress and sent me new documents, excellent. £80 delivery is expensive. Maybe allow a customer to get a single large tile, or less than 1 sqm, to see what they are like .”

Helpful Report

Posted 3 weeks ago

“Very good delivery time. Quality of store was exceptional.”

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Posted 3 weeks ago

“Excellent service from sample tile to delivery. Jo was exceptionally helpful. Would not hesitate to recommend.”

Helpful Report

Posted 1 month ago

“Brilliant service from enquiry to delivery. A sample sent so that we could see the product before ordering. And what a breath of fresh air, to deal with an online company who are also on the end of a phone, with friendly and helpful staff. Would highly recommend Stone Deals”

Helpful Report

Posted 1 month ago

“Please be aware the tiles quality is very poor. The stone is thin and transparent, easily breaks when cut, so you will need more material than usual tiles. Please check each stone after removing packaging during the delivery as the customer service wouldn’t not refund you after.”

Helpful Report

Posted 1 month ago

Hello Ms Childs We always appreciate all customer feedback and take on board any advice or suggestions our customers make or any product or customer service feedback they wish to leave. This also provides us with the opportunity to respond to customer feedback. The tiles you have ordered are advertised as 10 mm thick, with the accepted tolerance within the market being +/- 1-3 mm. Your comment regarding the tiles being "transparent" is slightly confusing, as even in the photo you have uploaded, it can be seen that this is not the case. Although we admit with thin natural stone, sometimes light can be seen to shine through, this does not mean the product is of low quality and merely is the result of the thickness and colour of the natural stone in question. You have reported damages 1 week after you received your order, stating they were received damaged. We kindly enquired if the 2 tiles we supplied to you were reported as damaged to the delivery driver, to which you replied with "no". As a responsible supplier, we still offered you 2 free replacement tiles either for collection or with haulier charges paid. Now you state that the tiles are "of low quality and break when being cut". There is some confusion as to when your 2 tiles were damaged. On this occasion , we can confirm the quality of the product is not the issue, and regarding damages, we have done and offered all we can to resolve this matter for you. With regards

Posted 1 month ago

“The service was exceptional. Products were delivered on time in good condition. But the delivery driver! What a guy! Helped get the pallet into my garage, even though kerbside was the deal. Cheerful good humour, too. Absolutely brilliant!!”

Helpful Report

Posted 1 month ago

“The delivery driver could not have been more helpful or accommodating. He telephoned approximately one hour before arrival, which gave my partner the opportunity to acquaint him with the nature of the road on which we live and to familiarise him with the best way to approach it if in a large lorry. The tiles themselves were fine. A few had chips : but they are travertine (notorious for fracturing easily). I would not fault them. However, I found the woman with whom I had dealings when placing the order to be quite disinterested. I was left with an overwhelming sense of “computer says no.” I then saw that your telephone number was 020…., viz. London. If she has to live there, I forgive her entirely. If I had to live there I suspect I would have given up on life by now.”

Helpful Report

Posted 2 months ago

Thank you for your order with us and your feedback Mr Storey We would like to apologise for the perceived tone of our member of staff. Using any feedback from our valued customers, we provide ongoing training to all members of staff to help improve their interaction with our customers. Thank you again for your feedback and your order with us.

Posted 2 months ago

“Excellent products and fast delivery.”

Helpful Report

Posted 2 months ago

“I recently ordered travertine tiles from Stone Deals online and was really impressed with the whole experience. The order was processed and delivered promptly, and the tiles were packed with great care to ensure they arrived in perfect condition. The quality of the tiles is excellent, and the service was smooth from start to finish. I’d happily recommend Stone Deals to anyone looking for reliable products and great service.”

Helpful Report

Posted 3 months ago

“I’m very happy with my tiles, the stone is lovely. Ordering from this company was excellent with great fast delivery and Jo was very helpful helping with our order. Our bathroom is still in progress but will look lovely when it’s finished.”

Stone Deals 5 star review on 3rd August 2025

Helpful Report

Posted 3 months ago

“I absolutely LOVE my new bathroom floor and whilst they were so much lighter than the picture on the website they were actually exactly what I was after so was over the moon!”

Helpful Report

Posted 5 months ago

“We are delighted with the Carrera mixed polished marble tiles. These are beautiful tiles of high quality, accurately machined and well finished. There is minimal variation in the thickness of the tiles and the facing edge is clean and sharp. The delivery went very smoothly and the driver was helpful and careful. The tiles arrived well packed and in good condition. We are busy installing them in our bathroom - will add a photo when it's finished!”

Helpful Report

Posted 5 months ago

“Excellent quality porcelain tiles. Superb product and look fantastic once laid. Kept up to date with delivery info too. Delivery expensive (~£80). Great service though, great product and couldn’t be happier with the tiles.”

Helpful Report

Posted 6 months ago

“I am happy with my delivery and also the marbles are beautiful. I ordered the Carrara mix and the marle tiles. I will definitely order again from stone deals”

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Posted 6 months ago

“Excellent quality Travertine tiles delivered on time , secure and no damage.. Good price and Tiler very impressed .Based on this highly recommended Stone Deals and will definitely use them again…”

Helpful Report

Posted 6 months ago

“Excellent service from start to delivery. Very pleased with product.”

Helpful Report

Posted 6 months ago

“Had to wait an extremely long time for my tiles which kept being put back and back even though payment had been made upfront. Unreasonable for them to have the benefit of your money whilst you do not have your goods for an indeterminate time. Delivery costs extortionate. Delivery driver was incapable of using his pallet jack the tailgate on the van was insufficient to off load the tiles. My builder had to use his physical strength to assist the jack and remove a pallet of tiles that weighed too much for the pallet. The pallet driver was embarrassed and said he could not have done this without my builder and he would have been stuck. My builder should have been working on site not attempting delivery of items that I had already paid for. There should be a reimbursement of my delivery charge as he did all the work.”

Helpful Report

Posted 6 months ago

Hello Ms Campbell, we find your negative review slightly puzzling. We do not request payments or allow orders to be processed for out of stock items online. It is only at the request of our customers we open an order manually as an "awaiting stock" order through our sales team where, you were notified that the items were out of stock with an expected date (not a confirmed date). Regretfully, we then depend on the supply and transportation chain to deliver the items to us, and we are never able to guarantee when they will be back in stock because there are so many factors that affect this. Although it is optional and not required, you opted to pay the full amount for your "awaiting stock" order. Our minimum payment for such orders is only a 20% FULLY refundable deposit. This arrangement is made at our customers' request to reserve stock from the expected container where they will be guaranteed the items when they arrive. This is not required; it is optional. Customers are welcome to submit their orders without paying in advance if they would prefer to wait for the items to arrive in stock first, however, this will not reserve any stock and orders will be honoured in order of arrival. Additionally, we find it perplexing that you would consider 250 kg of goods to be "too heavy" for a pallet since our pallets can accommodate orders of up to 1000 kg on a single pallet. Since your review is the first we have heard of the issue, we are unsure of the specific challenges you had during your delivery; nonetheless, we can confirm that the weight of your order was only 25% of the weight your pallet was designed to support. In regards to the cost of your delivery, we use a 3rd party haulier to handle all our order deliveries, the delivery charge is payable to them and we do not actually earn any money from the delivery charges, these charges also are not hidden charges and you were aware of this charge when paying for your order. Stay well

Posted 6 months ago

“Easy to navigate website and the price of the tiles was almost 40% cheaper than my local tile retailer. 24 hours delivery and everything arrived in perfect condition secured on a fully enclosed pallet. I’ll definitely using them again in the future.”

Helpful Report

Posted 7 months ago

Stone Deals is rated 4.6 based on 724 reviews