Stone Deals Reviews

Name: Stone Deals
Rating: 4.64

4.6 Rating 706 Reviews

91 %

of reviewers recommend Stone Deals

Company Reviews

Metrics

Info

4.6

Based on 706 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 941 6090

Email:

info@stonedeals.co.uk

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Stone Deals 5 star review on 21st January 2025

7 Interior Limited

Stone Deals 5 star review on 20th January 2025

John

Stone Deals 5 star review on 15th October 2024

Anonymous

Stone Deals 5 star review on 7th October 2024

M Al-Sayegh

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had to wait an extremely long time for my tiles which kept being put back and back even though payment had been made upfront. Unreasonable for them to have the benefit of your money whilst you do not have your goods for an indeterminate time. Delivery costs extortionate. Delivery driver was incapable of using his pallet jack the tailgate on the van was insufficient to off load the tiles. My builder had to use his physical strength to assist the jack and remove a pallet of tiles that weighed too much for the pallet. The pallet driver was embarrassed and said he could not have done this without my builder and he would have been stuck. My builder should have been working on site not attempting delivery of items that I had already paid for. There should be a reimbursement of my delivery charge as he did all the work.”

Helpful Report

Posted 1 week ago

Hello Ms Campbell, we find your negative review slightly puzzling. We do not request payments or allow orders to be processed for out of stock items online. It is only at the request of our customers we open an order manually as an "awaiting stock" order through our sales team where, you were notified that the items were out of stock with an expected date (not a confirmed date). Regretfully, we then depend on the supply and transportation chain to deliver the items to us, and we are never able to guarantee when they will be back in stock because there are so many factors that affect this. Although it is optional and not required, you opted to pay the full amount for your "awaiting stock" order. Our minimum payment for such orders is only a 20% FULLY refundable deposit. This arrangement is made at our customers' request to reserve stock from the expected container where they will be guaranteed the items when they arrive. This is not required; it is optional. Customers are welcome to submit their orders without paying in advance if they would prefer to wait for the items to arrive in stock first, however, this will not reserve any stock and orders will be honoured in order of arrival. Additionally, we find it perplexing that you would consider 250 kg of goods to be "too heavy" for a pallet since our pallets can accommodate orders of up to 1000 kg on a single pallet. Since your review is the first we have heard of the issue, we are unsure of the specific challenges you had during your delivery; nonetheless, we can confirm that the weight of your order was only 25% of the weight your pallet was designed to support. In regards to the cost of your delivery, we use a 3rd party haulier to handle all our order deliveries, the delivery charge is payable to them and we do not actually earn any money from the delivery charges, these charges also are not hidden charges and you were aware of this charge when paying for your order. Stay well

Posted 1 week ago

“Easy to navigate website and the price of the tiles was almost 40% cheaper than my local tile retailer. 24 hours delivery and everything arrived in perfect condition secured on a fully enclosed pallet. I’ll definitely using them again in the future.”

Helpful Report

Posted 2 weeks ago

“Absurd delivery options - 68 quid to deliver 10 tiles. Stupid.”

Helpful Report

Posted 3 weeks ago

Firstly, thank you for your interest in our product and we hope you are well. We dispatch all orders using a 3rd party haulier and is the amount payable to them to attempt customer deliveries, the delivery charges are not hidden charges and are applied to the orders when a delivery postcode is provided and are visible to the customers before any payment is processed. The hauliers specialise in transporting the kind of fragile items that we supply to all our customers. These are per pallet charges which are applied for the actual process of picking up a pallet and distributing it to our customers, which can be based anywhere in the UK, for this reason, the charges are based on zones around the UK and not per weight/size of the order itself on the pallet themselves, the charges are the same charge from 1m2 up to over 50m2 on a single pallet on some products. However, we do upon request, arrange possible collections by our customers from one of our 2 warehouses.

Posted 3 weeks ago

“Good value and quality products. Delivery was efficient. Was a little cautious re ordering a large quantity of stone flooring from a sample via on line store. However based on my experience I would now recommend such a purchase to others.”

Helpful Report

Posted 1 month ago

“Very Happy with the tiles/stone we ordered. THree was a bit of a mix up in the order, but Jo & Oscar resolved it quickly. I think the mark of a decent company, is when they quickly resolve issues and stone-deals certinaly did that.”

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Posted 1 month ago

“Great price for lovely tiles. Good quality and quick delivery”

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Posted 1 month ago

“absolutely no complaints. Order came quickly. Tiles good quality and exactly as presented on the website.”

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Posted 2 months ago

“Very good service and very helpful. Delivery was on time. Very polite delivery driver.”

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Posted 2 months ago

“Excellent prices and great customer service, will highly recommend this company”

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Posted 3 months ago

“Never used this provider before but delighted with service and quality : mosaics was gorgeous and the marble tiles had very little colour variation. Will use them again!”

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Posted 3 months ago

“Ordered some travertine for our bathroom. Samples came quickly, tiles ordered and came pretty promptly. After previous deliveries from OTHER reputable suppliers where I had many broken I was apprehensive to be honest. However, I didn't need to be as they were properly crated, so nothing broken. Sounds obvious, but there is a skill in doing this right and it does cost a little more to do it properly. Photos, samples and actual tiles all similar too, again this hasn't always been the case with others! Will definitely order our other bathroom tiles from Stone Deals. Thank you!”

Helpful Report

Posted 3 months ago

“Tiles are beautiful, staff friendly and very helpful I had difficulty placing it in the website but the lady on the phone talked me through. Very happy with my tiles”

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Posted 3 months ago

“Stone tiles are a great company to purchase good quality tiles from. Their website is easy to use, delivery went well and customer service was excellent. I cant wait to see the beautiful marble tiles up on the wall, thanks to stone tiles.”

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Posted 3 months ago

“easy to order online, and delivery for the next day”

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Posted 3 months ago

“Good quality for good price.”

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Posted 4 months ago

“Very happy with the service received from Stone Deals, from receipt of the samples requested, to delivery of the tiles themselves. They were just what I needed to match the ones I had in another room and there wasn't one breakage on receipt. I wasn't at home on delivery but my daughter asked him to lay the pallet in one corner of the driveway which he did with no fuss. I researched prices before ordering and they were as competitively priced as I could find anywhere.”

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Posted 4 months ago

“Brilliant products, well packaged and delivered on time and with care.”

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Posted 4 months ago

“Tiles look good but do not like the grit that has been stuck on the back”

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Posted 5 months ago

“Very efficient quick delivery- love my Argento marble tiles”

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Posted 5 months ago

“Just like to say how very friendly and helpful the staff were in helping me select the right size tiles. Their delivery service was exceptional, arrived on time. From beginning to delivery I can’t fault the company.”

Helpful Report

Posted 5 months ago

Stone Deals is rated 4.6 based on 706 reviews