Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.66

“I have two requests using website and one email and so far no reaction. If I do not get a response soon, I will cancel the whole thing.”

Helpful Report

Posted 2 years ago

Hi John, thank you for getting in touch, upon further investigation we can see we have been trying to get in contact with you, however we have been unsuccessful. I can confirm your documents will be posted to you on Monday, however we would like to draw your attention to the current postal strikes which may slightly delay when you received your documents. We hope we have provided some clarification, however if there is anything further we can help you with then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“5 pound vehicle add on turned into £70.”

Helpful Report

Posted 2 years ago

Hi startrescue.co.uk customer, we're keen to discuss your review further to get some understating, and to be able to understand what's occurred on this occasion. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“I really cannot rate Start Rescue. When my car broke down- outside of Start Rescue's working hours- the customer service agent could not find my account details and told me to call back during normal working hours. Unfortunately, when it comes to breakdowns, you cannot ensure that these will happen between 9am and 5pm, which meant that I had to spend a fortune to be towed by an alternative provider. Start Rescue was a complete waste of money for me and I would never use them again.”

Helpful Report

Posted 2 years ago

Hi startrescue.co.uk customer, we're sorry to find your comments, we're keen to get your experience investigated further as this is not the level of service we endeavour to provide our customers, we are a 24-hour breakdown service and would not expect customers to call back between "normal working hours" therefore please don't hesitate to get in touch. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“I would like to cancel my cover with start rescue, your service is appalling. I broke down this afternoon and went through the preliminary stages of hopefully being recovered. A technician arrived and agreed that he was unable to do anything, he then phoned your office to arrange recovery, this was not achieved and I have had to make alternative arrangements as three hours later no show. Your best offer was a removal of my scooter to a pound and I was to somehow make my way home. Completely unsatisfactory. I would like my money back please”

Helpful Report

Posted 2 years ago

“My cover starts TODAY! Why are you hassling me already? TAKE ME OFF YOUR SPAMMING LIST!!!”

Helpful Report

Posted 3 years ago

Hi Steven, thank you for taking the time to comment and leave a review. At this stage, we invite you to leave a review based on how you found the purchase experience, you will have the opportunity to leave another review if you breakdown in the future. If you would like to be taken off our mailing list then please don't hesitate to get in touch to confirm you would like to go ahead with being removed. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“I was not informed this would auto renewal only found out when you emailed me to say you had taken the money”

Helpful Report

Posted 3 years ago

Hi Christopher, we're sorry to find your comments, we can see you purchased a policy online where you have the option to opt-in or out of automatic renewal, we can see you stayed opted in. We can also see you were sent a renewal email reminder 30 days prior to your renewal. If you are dissatisfied that your policy has been renewed and you want to cancel then you do have a 14 day cooling off period from 17th August 2022 where you can claim a full refund providing no claim has been made. We hope this has provided some clarification, if however there is anything further we can do for you then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 3 years ago

“Emergency assistant LTD is a lot cheaper than yours. Got quote for my 2 cars and total £81.43. we paid for this year £91 and it was after 2nd car discount. We have been with you quite some time and felt been cheated by you. Next year we will look around. I would give you no star at all if I could.”

Helpful Report

Posted 3 years ago

Hi Chien, we're sorry to find your comments and to see you feel this way. We always reward customer loyalty by applying renewal savings at renewal, however, we always welcome customers to get in touch if they are dissatisfied with their quote, we will always look to see if there is anything further we can do. Therefore please don't hesitate to contact us if you would like us to look into your quote further. Best wishes the startrescue.co.uk team.

Posted 3 years ago

“I do not remember asking you to automatically renew my insurance without offering me the opportunity in advance to consider renewing I am not happy and will be contacting the insurance ombudsman on this matter”

Helpful Report

Posted 3 years ago

Hi Bruce, thank you for your time on the phone a moment ago, as mentioned we can see you enrolled into automatic renewal when you purchased the policy online, we also reminded you that we sent you an email 30 days prior to your policy renewing. We were glad to of had the opportunity to discuss this with you. If however there is anything further we can help with then please don't hesitate to get in contact with us. Best wishes the startrescue.co.uk team.

Posted 3 years ago

“Good price and v helpful telephone assistance, - but I was charged twice by Start (2 pending debits showing on credit card). Apparently I am not alone...”

Helpful Report

Posted 3 years ago

Hi James, we're sorry you encountered two pending transactions we understand we have since spoken to you and had the opportunity to resolve the matter, if however there is anything else we can help with then please don't hesitate to contact us. Best wishes the startrescue.co.uk team.

Posted 3 years ago

“I cannot review a product that as yet I have not used, thankfully, The process of buying and so far customer service seems good but that is as far as I can go.”

Helpful Report

Posted 3 years ago

Hi Peter, at this stage, the invite for you to leave a review is based on how you found the general service, so we're glad to see you've found the process and customer service good, please note you will have the opportunity to review us again should you ever break down in the future. Best wishes the startrescue.co.uk team.

Posted 3 years ago

“Only joined 18 hours ago. Nothing to report.”

Helpful Report

Posted 3 years ago

“I have renewed with you this time but will not be doing in the future as you make your existing customers feel like they are getting a bargain but actually they are not . My husband was with you also but he as gone elsewhere as he as got everything the same as I get but for £25.00 and I’ve just paid £40 and some pence for mine and I’ve been a customer for quite a few years now so loyalty obviously means nothing . But I will be joining him next year”

Helpful Report

Posted 3 years ago

Hi Karen, we're sorry to find your comments and to hear you feel this way, we always reward customer loyalty by applying renewal savings, however, we always welcome customers to get in touch with us if they are dissatisfied with their quote, we will always look to see if there is anything further we can do. We have attempted to call you today to discuss this, however, have been unsuccessful. We will attempt to call you later this afternoon, however, please don't hesitate to get in touch with us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 3 years ago

“Quite annoyed actually. Price has shot through the roof, so I cancelled automatic annual renewal in my account settings because I had seen a policy half the price elsewhere, but Start Rescue took the renewal payment anyway. I will be cancelling my debit card next year so they cannot do this again and I WILL be going elsewhere because they have now become far too expensive. 0/10 - not happy one bit!!!”

Helpful Report

Posted 3 years ago

Hi Peter, thank you for your time on the phone the other day, we explained to you that the reason your payment was still taken was due to you being enrolled in automatic renewal, and the payment came out for your new policy before you went into the customer lounge to disable the automatic renewal protection. We were glad we had the opportunity to clear up the misunderstanding, if however there is anything further we can help with then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 3 years ago

“Took motorhome insurance out to be told next day you don't do motorhome insurance, yet you came up on a comparison site which was what I bought through.”

Helpful Report

Posted 3 years ago

Hi Lee, sorry for any inconvenience caused, and thank you for bringing this to our attention for us to be able to review. Best wishes the startrescue.co.uk team.

Posted 3 years ago

“I purchased the breakdown cover and it all seemed ok until I checked my bank account and saw that you had charged me twice. I contacted you via phone and webchat and you not only didn't recognise that this was a mistake, but you didn't give me a clear way to solve this. You only asked me to send an email to the customer service team and wait for an unspecified period. I found this unacceptable and I requested the cancellation of my policy straight away. You said ok but I needed to send the email anyway because you were not aware of any issue with the payment (or double payment) and so the team would take some time to look into it. You were very quick charging me (and doing it twice), but you seem in no rush to give me my money back, you are a joke of a company, left you a bad review in Trustpilot and I will make sure that no one I know ever uses your service.”

Helpful Report

Posted 3 years ago

“2 payments for the same policy where taken out of the bank account”

Helpful Report

Posted 3 years ago

Hi Luke, Thank you for bringing this to our attention, we're sorry for any inconvenience this has caused. A member of the team has emailed you requesting information from you in order to investigate this further. Best wishes the startrescue.co.uk team.

Posted 3 years ago

“In 2011 year I joined with your firm, I have only used your services for jump- start twice without your other services. Unfortunately my price always go up each year. It is absolutely unfair to me.Your firm should give me the no claim bonus and discount for next year.”

Helpful Report

Posted 3 years ago

Hi Dr He, thank you for taking the time to comment and leave a review, we're happy to see you've been such a long-standing customer of startrescue.co.uk, your loyalty is greatly appreciated. We would like to take the time to clear up any confusion, with the information we have we have found that since 2016 after applying your renewal savings and loyalty discount your policy has decreased in price with the exception of 1 year, that year your policy increased by less than 90 pence. To confirm, our premiums are based on the age of the vehicle, our vehicle age categories are as follows: 0-5 years, 6-10 years, 11-15 years, 16-19 years and 20 years plus. We will continue to reward your loyalty by applying renewal savings at the renewal stage each year, however, if you are ever dissatisfied with your quote then please get in contact with us. We hope this has provided some clarification, however, if there is anything else we can help with then please don't hesitate to contact one of our friendly representatives. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 3 years ago

“I have not wished to renew as I did not need to. To date I have been ignored and unanswered. Very poor and invisible service and then asked to complete a survey- what a joke. If some corrective action is not taken I will report to Which?”

Helpful Report

Posted 3 years ago

Hi Barrie, thank you for your time yesterday on the telephone, we're happy we were able to clear up the misunderstanding on this occasion. Your policy was not renewed but a new policy was purchased in late April through a price comparison website. We provided clarification that the message you sent to our Team was responded to within 24 hours and resolved to your satisfaction. We also advised that the feedback survey was sent to you following the purchase of this policy. If there is anything else we can help with then please don't hesitate to contact one of our friendly representatives. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 3 years ago

“Thought I was being rewarded as a loyal customer with the renewal price being the same as last year With auto renewal you expect the same cover but legal cover was taken off without being told You have now lost 4 family members as we were all driving without full cover We can get the same cover for half the price elsewhere”

Helpful Report

Posted 3 years ago

Hi Jean, we're sorry to find your review, we attempted to contact you earlier to discuss your comments, however, were unsuccessful. Upon review we can see you have an active policy with us, having renewed via telephone in March. We would like to clear up any possible misunderstanding as we can see from your policy you have had continuous breakdown cover with startrescue.co.uk since your original start date. The decision to remove the Legal Expenses Insurance product was not ours, due to changes within the motor industry we are no longer able to provide this. Please also be advised that there was a renewal savings applied to your policy this year, however, we always welcome customers to get in contact with us if they are unhappy with their quote, we will always look to see if there is anything further we can do. We hope this has provided some clarification, if however there is anything else we can help with then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 3 years ago

“Haven't purchased, just a forced renew without the option of cancelling. Difficult process but I will be cancelling asap”

Helpful Report

Posted 3 years ago

Dear Christopher, upon review we can see that your policy was not set to automatically renew and as such you have recently set the policy to renew online via your Customer Lounge. If you have changed your mind and wish to cancel then please don't hesitate to contact the Customer Service Team via telephone on 01206 655 000, Live Chat or Online Contact Form a member of our Team can process the cancellation for you. Best wishes. The startrescue.co.uk Team

Posted 3 years ago

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