Name: Start Rescue
Address: Axis CourtNorth Station Road, Colchester
Rating: 4.66

“I took out road side cover and one day later I am asked to review Start Rescue. Surely the time to review any institution is 6 months after or after an event where I am called upon to use Start Rescue. So I have no review, just a wish that people would not ask me to review something I have not yet used !”

Helpful Report

Posted 2 years ago

Hi startrescue.co.uk, the invite for you to leave a review at this stage is based on how you found the experience of joining startrescue.co.uk, you will have another opportunity to review us based on the service if you ever require assistance from us. We hope this has provided some clarification, if however there is anything else we can help with then please don't hesitate to get in touch. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“Joined my mum at the weekend and sadly we had to use your services 24 hours later as the clutch went on her vehicle. We phoned at just gone 4pm on Sunday 11th December and were advised it would take around 3 1/2 hours to get to her. She is 73 years ld and it was minus 2'c!!!! Luckily she was not miles away and I went and fetched her and kept her warm. We then received a call to say that the vehicle would be collected at 7.40-7.50pm and it was not, it was 9.45(ish) by the time the vehicle arrived!!! What made it worse is that I requested about 3-4 calls backs, no call and then I tried to phone several times (Start Rescue) and no answer!!! I also phoned the sub-contract company in the end and they said they would call back. Again, nothing! Very poor service indeed.”

Helpful Report

Posted 2 years ago

Hi Carol, we're sorry to find your comments, and for the situation your mum was in. We are keen to investigate your experience further, in order to do so we require further information from you, therefore please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“Achingly slow to answer the telephone. Clearly you need to employ more people in order to provide a better service.”

Helpful Report

Posted 2 years ago

Hi startrescue.co.uk customer, we're sorry to hear you had to wait longer than expected to get through to us, we always aim to answer calls as quickly as possible, however on occasions we have higher than normal call volumes which means customers may experience longer than usual wait times. We apologise for any inconvenience caused on this occasion. If there is anything else we can help with then please don't hesitate to contact us. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“disgrace, young girl on my own hadn’t broken down before guy on the phone so unhelpful just claiming i’d have to pay £800 minimum to be towed no compromise. when i asked if i could please just have someone come and look at it first before sorting getting towed i was told no i need to be towed end of and it would cost me that if not more back to Hull. Clearly trying to take advantage of a young upset and scared girl did not want to offer any alternatives or support just trying to rip her of as much moeny as possible! fuming absolutley fuming and my cover has been cancelled”

Helpful Report

Posted 2 years ago

Hi startrescue.co.uk customer. We're sorry to hear of your experience, this is not the level of service we expect our customers to receive. We are keen to have this investigated further. In order to do so we require further information from you, therefore please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“I have been charged twice for my package. I am calling up on Monday to hopefully sort this issue and change my review.”

Helpful Report

Posted 2 years ago

Hi Alexander, thank you for taking the time to comment and leave a review, and for bringing this to our attention. We apologise for any inconvenience cause to you, from investigating further we can see you have since spoken to one of our Customer Service Representatives, and your second payment has been processed. If however there is anything further we can help with then please don't hesitate to get in touch. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“Really disappointing. Called as I unexpectedly had a flat battery away from home on returning to my car early evening. It was an unacceptable long ring time. The call handler said she would ring me back but I heard nothing by phone, text or by e-mail or anything subsequently from START rescue as follow -up. Luckily I got my car started by a member of the public using jump leads. I have used START rescue twice in the past and they have been excellent but this was a complete contrast. As a lone female driver, I won't renew as I have lost confidence in you as a rescue provider.”

Helpful Report

Posted 2 years ago

Hi startrescue.co.uk we're sorry to find your comments, we are keen to get your experience investigated further, however in order to do so we require further information from you, therefore please don't hesitate to get in touch. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“It took you approx 6 hours to take me to a garage.”

Helpful Report

Posted 2 years ago

Hi Terence, we're sorry to find your comments and to hear there was a delay with your assistance. We can see your concerns were addressed, we only hope that if you are unfortunate enough to breakdown again in the future we can provide you with the assistance you expect. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“Utterly useless. Our daughter had her car keys stolen and despite having the '3 star' cover which states that loss of keys is covered they refused to rescue her unless we paid over £200 so they could "open the door with specialist equipment" which ISN'T covered. She was left stranded in an empty car park at night and I had to drive the 300 miles with the spare key. This is when you discover how rubbish your breakdown cover is. Remember, even though it states that loss of keys is covered, you will still have to pay over £200 plus VAT to have your car rescued. Avoid at all costs.”

Helpful Report

Posted 2 years ago

Hi, thank you for getting in touch, we are sorry to hear the service didn't meet your expectations, and for the situation your daughter was in. Please be assured If you lose, break, or lock your keys in the vehicle, you’ll be covered for the call out and recovery back to the operators base or your home address if closer. Additional services such as cutting/programming new keys, or specialist equipment used to move your vehicle is not covered by the policy, you will need to pay for these services. We understand on this occasion specialist equipment was needed which is the reason for the additional fee. Please also be assured your concerns are now being dealt with by our complaints department and your daughters experience will be fully investigated. Our complaints team will be in touch with your daughter in due course. If there is anything else we can help with in the meantime then please don't hesitate to get in touch.

Posted 2 years ago

“Always a bad service never recovered in the time quoted.”

Helpful Report

Posted 2 years ago

Hi David, we're sorry to find your comments, from investigation it appears your experience has been reviewed by our Customer Services Department and they have responded accordingly, if however there is anything further you would like to discuss with us about other assistance then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“No real knowledge”

Helpful Report

Posted 2 years ago

“4 hrs to turn up awful service”

Helpful Report

Posted 2 years ago

Hi Glyn, we're sorry to hear of the delay you encountered, your comments have been passed to the control centre, and a supervisor will be in contact with you to discuss you experience further, If however there is anything we can help you with in the meantime then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“Waited 3 1/2 hours for breakdown. I have not renewed!”

Helpful Report

Posted 2 years ago

Hi Patricia, we're sorry to hear you were dissatisfied with the service, and for the length of time taken to get to you, we can see you were at the home address when waiting for the assistance which may have resulted in a longer wait time, however we can see this is being reviewed by the customer services team and they will be in contact with you in due course. If however there is anything in the meantime that we can help with then please don't hesitate to get in touch. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“I bought on line but when documents came through on email in minutes my surname was the same as my first name so rang straight away to be told I had to send proof my email of birth certificate to prove who I was which I thought was ridiculous so I canceled which I was allowed to do no problem without proof”

Helpful Report

Posted 2 years ago

Hi Joyce, we're sorry for any inconvenience caused on this occasion, we can see our customer service representative followed our normal procedure of requesting a birth certificate for a change of name. However for circumstances such as yours we will be reviewing our processes where it's clear a simple mistake has occurred. We hope this has provided some clarification, if however there is anything further we can help with then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“cost are too dear and have been cancelled”

Helpful Report

Posted 2 years ago

Hi John, we are sorry to hear you are no longer a customer of startrescue.co.uk. We can see on this occasion the reason for your increase was due to the age of your vehicle. However we would like to reassure you that we always reward loyalty by applying a renewal savings, ensuring you pay less than a new customer. That being said we always welcome customers to get in touch if they are dissatisfied with their quote, we will always look to see if there is anything extra we can do. We hope this has provided some clarification, best wishes the startrescue.co.uk team.

Posted 2 years ago

“Said i had a home start. I did not. £180.00 to me out and repair , of course was a no.”

Helpful Report

Posted 2 years ago

“I have been with Start Rescue a good few years since the AA put their renewal up to £300. However we were NOT covered when I had no choice but to go through a flood, which subsequently stalled the engine. I had to get home by my husband towing me with our other car. This year pizza delivery cars and drivers are NOT COVERED for breakdown. USELESS”

Helpful Report

Posted 2 years ago

Hi startrescue.co.uk customer, we're sorry to find your comments, historically cutting out due to flood water was an exclusion under the policy, however, since August 2018 this is now a benefit we cover, within our policy wording you will find this scenario and the benefits provided. We're sorry on this occasion were unable to provide cover for couriering services, this is something that has always been an exclusion, however, this may be something we consider covering in the future. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“I have two requests using website and one email and so far no reaction. If I do not get a response soon, I will cancel the whole thing.”

Helpful Report

Posted 2 years ago

Hi John, thank you for getting in touch, upon further investigation we can see we have been trying to get in contact with you, however we have been unsuccessful. I can confirm your documents will be posted to you on Monday, however we would like to draw your attention to the current postal strikes which may slightly delay when you received your documents. We hope we have provided some clarification, however if there is anything further we can help you with then please don't hesitate to contact us. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“5 pound vehicle add on turned into £70.”

Helpful Report

Posted 2 years ago

Hi startrescue.co.uk customer, we're keen to discuss your review further to get some understating, and to be able to understand what's occurred on this occasion. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“I really cannot rate Start Rescue. When my car broke down- outside of Start Rescue's working hours- the customer service agent could not find my account details and told me to call back during normal working hours. Unfortunately, when it comes to breakdowns, you cannot ensure that these will happen between 9am and 5pm, which meant that I had to spend a fortune to be towed by an alternative provider. Start Rescue was a complete waste of money for me and I would never use them again.”

Helpful Report

Posted 2 years ago

Hi startrescue.co.uk customer, we're sorry to find your comments, we're keen to get your experience investigated further as this is not the level of service we endeavour to provide our customers, we are a 24-hour breakdown service and would not expect customers to call back between "normal working hours" therefore please don't hesitate to get in touch. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. Best wishes the startrescue.co.uk team.

Posted 2 years ago

“I would like to cancel my cover with start rescue, your service is appalling. I broke down this afternoon and went through the preliminary stages of hopefully being recovered. A technician arrived and agreed that he was unable to do anything, he then phoned your office to arrange recovery, this was not achieved and I have had to make alternative arrangements as three hours later no show. Your best offer was a removal of my scooter to a pound and I was to somehow make my way home. Completely unsatisfactory. I would like my money back please”

Helpful Report

Posted 2 years ago

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