I purchased the breakdown cover and it all seemed ok until I checked my bank account and saw that you had charged me twice. I contacted you via phone and webchat and you not only didn't recognise that this was a mistake, but you didn't give me a clear way to solve this. You only asked me to send an email to the customer service team and wait for an unspecified period. I found this unacceptable and I requested the cancellation of my policy straight away. You said ok but I needed to send the email anyway because you were not aware of any issue with the payment (or double payment) and so the team would take some time to look into it. You were very quick charging me (and doing it twice), but you seem in no rush to give me my money back, you are a joke of a company, left you a bad review in Trustpilot and I will make sure that no one I know ever uses your service.