Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Start Rescue Reviews

4.7 Rating 57,064 Reviews

100 %

of reviewers recommend Start Rescue

Company Reviews

About Start Rescue:

startrescue.co.uk provides an award winning service at outstanding value, backed up with products you can count on!

Visit Website

Phone:

01206 655000

Email:

enquiries@startrescue.co.uk

Location:

Axis CourtNorth Station Road
Colchester
CO1 1UX

Start Rescue 5 star review on 2nd October 2019

Start Rescue 5 star review on 17th August 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My subscription was automatically renewed two days before it was due.”

Posted 2 years ago

Dear Muyeeduz, for clarity all policies are set to process the renewal payment up to 2 days prior to the renewal date. This is stated within the renewal quote email. If for any reason you have been informed differently we would like the opportunity to look into this and would be grateful if you could contact a member of our Customer Service Team Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team

Posted 2 years ago

“Beware: they advertise the breakdown policy as including legal expenses https://www.startrescue.co.uk/breakdown-cover/info/legal-expenses , but the policy DOES NOT include legal expenses. They've been told, but they're still knowingly misleading their customers.”

Posted 2 years ago

Dear Customer, thank you for taking the time to comment and leave a review. We have left this section of the website valid for the few remaining policies that still have the free legal expenses on them as this is a service that we have been unable to offer for all policies renewing after July due to a change in legislation. Your comments will be passed on to the relevant team who will add this disclaimer to the web page in question to avoid further confusion. Please don’t hesitate to contact our Customer Service Department if there is anything further our team can help with. We are open Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 with best wishes, the startrescue.co.uk Team

Posted 2 years ago

“I was not informed that my service would be automatically renewed. The first I knew about it was an e-mail telling me that my credit card payment had failed. I had no time to search for alternatives, so I renewed. I would appreciate being informed well in advance next year.”

Posted 2 years ago

Dear Customer, thank you for taking the time to comment and leave a review. Your comments will be passed on to the relevant team and any recommendations you have made will be considered for future development. Please don’t hesitate to contact our Customer Service Department if there is anything further our team can help with. We are open Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 with best wishes, the startrescue.co.uk Team

Posted 2 years ago

“I ended up paying a second time as the first payment didn't go through your payment system, I'm still waiting for my refund of the £40 could you look in to this for me thanks?”

Posted 2 years ago

Dear David, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 2 years ago

“I no longer have a motorcycle so did not need the breakdown cover.”

Posted 2 years ago

Dear Marcus, we are sorry to find your comments. If you wish to discuss cancelling your policy or amending the policy to another vehicle, please contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 2 years ago

“No clue what vehicle has been insured, emails not responded to, still no clue what vehicle this is for. Will cancel”

Posted 2 years ago

Dear Jack, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 2 years ago

“On the verge of not renewing because the website had no `Pay now` button and representatives I called could not accept my card details.”

Posted 2 years ago

Dear customer, we are sorry to find your comments. We are also sorry to see that you had difficulty renewing your policy. If you would like for us to investigate further please contact our Customer Services Department on 01206 655 000. Please be reminded that we are able to renew your policy over the open. We are open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00.

Posted 2 years ago

“recomended pricewise from friend, nightmare experience took my money in seconds but i never recieved confirmation emails, live chat person didnt have a clue and when i asked for someone who understants they ended up cancelling policy and telling me a payment which took seconds to take will be 3 to 5 days to be returned leaving me not to be acle to afford to purchase elsewhere”

Posted 2 years ago

Dear Mr Davies, we are sorry to find your comments and sorry to hear that you have experienced this. To confirm, the money is refunded from us instantly but your bank may take 3 to 5 days to process the refunded money. If you would like us to investigate your experience further for you, we would be grateful if you could contact our Customer Service Department Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 2 years ago

“Very poor had to take new policy as you wanted £17 to change one detail on a policy I wanted to transfer to my wife's car , terrible way to treat a blue light card holder.”

Posted 2 years ago

Dear Simon, we are sorry to find your comments. To confirm, our premiums are based on the age of the vehicle. Our vehicle age categories are as follows: 0-5 years, 6-10 years, 11-15 years, 16-19 years and 20 years plus. If your new vehicle is within an older age bracket, this does result in a fee for changing the vehicles over. We apologise for any inconvenience caused. If you have any further queries please contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 2 years ago

“It's only two star unfortunately would of preferred three star breakdown cover, disappointing could of been my fault”

Posted 2 years ago

Dear Louis, we are sorry to find your comments. If you would like us to investigate your experience for you or discuss upgrading your policy to our 3 Star Cover, please contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 2 years ago

“Nightmare eexperience.”

Posted 2 years ago

Dear customer, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 2 years ago

“When i got the message to renue i reneud the policy, day before found out it did not go through, had to do it all over again, i could have been running around with no cover, not good.”

Posted 2 years ago

Dear Mr Keating, we are sorry to find your comments. We are also sorry to see that you had difficulty renewing your policy. If you would like for us to investigate further please contact our Customer Services Department on 01206 655 000. Please be reminded that we are able to renew your policy over the open. We are open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00.

Posted 2 years ago

“I have been with the company for a long time but after my recent renewal you have gone down in my estimations, when I renewed you took 2 payments of£25.20 out of my account a so-called shadow payment, when a payment is authorised by the bank there is no reason to take 2 payments to cover yourselves, and I have had no feedback from your customer service department after I sent them proof very poor.”

Posted 2 years ago

Dear Steven, we are sorry to find your comments. We would like to investigate your experience further for you, and would be grateful if you could contact our Customer Service Department Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk team.

Posted 2 years ago

“Took on my breakdown cover, then called to say can’t cover a 7.5 tonne.”

Posted 2 years ago

Dear Andrew, we're sorry to find your comments. To confirm, our policy Terms and Conditions are available on our website even before your make a purchase. Unfortunately we are unable to cover vans that exceed 3.5 tonnes gross vehicle weight. If you have further questions or queries, please don't hesitate to contact our Customer Services Department. All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 2 years ago

“I was charged £9.85 on a first credit card that they said was declined and paid my renewal premium in full on another credit card. I was then charged another £9.85 extra on the second card. After two calls, I now await a refund from them for £19.70. Also their customer lounge would not let me renew my premium direct as it stored an out of date credit card and I was unable to edit stored or add new cards into the system.”

Posted 2 years ago

Dear Mr Goldie, we are sorry to find your comments. We are also sorry to see that you had difficulty with our online payment system and apologise for any inconvenience caused. If you would like for us to investigate further please contact our Customer Services Department on 01206 655 000. We are open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00.

Posted 2 years ago

“Charged twice for same transaction due to an error on your site. My bank then contacted me as it flagged as potential fraud and now my card has been blocked which I have no got to sort out. Your customer service team were responsive and are arranging a refund but this has caused me a good deal of hassle. No a great first experience!”

Posted 2 years ago

Dear Barbara, we are sorry to find your comments. Thank you for taking the time to comment and leave a review. We would like to apologise for the inconvenience caused and advise this issue has since been rectified. Please don’t hesitate to contact our Customer Service Department if there is anything further our team can help with. We are open Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 with best wishes, the startrescue.co.uk Team

Posted 2 years ago

“I only renewed as it was not obvious on the website how to cancel and I didn’t have time to phone.”

Posted 2 years ago

Dear Helen, we're sorry to find your comments. If you believe your policy may have automatically renewed then we would like to request that you contact our Customer Services Department so that this payment can be refunded, providing no claims have been made. Our Customer Service Department is open Monday - Friday 08:00 until 20:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 2 years ago

“Easy to apply”

Posted 2 years ago

“I have had nearly £50 taken out of my bank without my authorisation making me overdrawn and unable to pay my rent, I have requested a refund!”

Posted 2 years ago

Dear startrescue.co.uk customer, we're sorry to find your comments. If you believe your policy may have automatically renewed then we would like to request that you contact our Customer Services Department so that this payment can be refunded. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 2 years ago

“Although am willing to keep my breakdown service I didn't ask for it to be renewed automatically, this is extremely annoying and don't know why some companies think it's ok to do this.”

Posted 2 years ago

Dear Donovan, we're sorry to find your comments. If you believe your policy may have automatically renewed then we would like to request that you contact our Customer Services Department so that this can be disabled for the following year. Alternatively you can opt-out of this in your customer lounge under the Automatic Renewal Protection tab. Our Customer Service Department is open Monday - Friday 09:00 until 18:00, Saturday 09:00 until 17:00 and Sunday 11:00 until 17:00 All contact options are detailed within the 'Contact' section on our website, you can even provide your details through the website and we will contact you at a time to suit you. With best wishes, the startrescue.co.uk Team.

Posted 2 years ago

«
1
2
...
4
5
6
7
8
»

Start Rescue is rated 4.7 based on 57,064 reviews