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Snuz Reviews

4.2 Rating 286 Reviews

78 %

of reviewers recommend Snuz

Company Reviews

Product Reviews

4.2

Based on 286 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Phone:

01386 791023

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Snuz 5 star review on 1st March 2024

Jessica Greaves

Snuz 5 star review on 7th October 2022

Snuz 5 star review on 8th September 2020

Snuz 5 star review on 28th June 2020

Snuz 5 star review on 25th June 2020

Caroline Knapman

Snuz 5 star review on 13th April 2019

Snuz 5 star review on 9th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for next working day delivery for some pets that were missing and this arrived a day late. Doesn’t sound much but my girlfriend had gone into labour by this point. Customer service were very belligerent about saying the delivery aligned to to the terms and conditions but this didn’t meet my expectations in terms of next working day and would not refund the delivery charge”

Posted 1 year ago

Hi there, Thank you for taking the time to leave us a review. We are so sorry to hear this. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 1 year ago

“Snuzpod 4 review Stunning looking item, but falsely advertised hence my 1 star review. The Mobile is not fit for purpose and it’s a very expensive add for it not to fit correctly. The reason behind my 1 star review is because of the very little attention to detail. This item is sold so you can take the bassinet with you around the house but what they fail to mention is that the £50 optional extra Mobile can only be used when the bassinet is on the base once you take it off the base the Mobile is then in the way and touches the floor and you are unable to use it to move around the house unless you get out tools to take it apart every time you move it which nobody would do. The response from Snuz was basically well just take it off when you want to move it. That’s not very helpful and when told to go back to where I purchased it from which was Pramworld that they should be able to give a refund. I got in touch with Pramworld who then emailed you guys, and then you guys we’re on the side with Pramworld saying that because you don’t state it can be moved around on the bassinet, then it hasn’t been miss sold. That’s a very easy get out clause just because you don’t state it can be used. Why would you presume that the customer would know this, the whole selling point to your item is that you can move it from room to room without the need to take the base, if that’s the case, don’t sell, optional extras that cannot be used You can’t expect to advertise an item that you can move freely around the house into different rooms and not mention the mobile cannot be attached. If you see by my photos, you will see it’s totally unusable. DO NOT buy the expensive mobile if you want to move it to different rooms.!! I will be leaving a detailed review On YouTube, TikTok, and instagram to make buyer aware.”

Posted 1 year ago

Hi Callum, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your SnuzPod. We completely understand how frustrating this must be. We do appreciate all feedback from our customers as this helps us to improve both our products and service. Your feedback will be passed onto the relevant department to be reviewed as soon as possible. Best wishes, Snuz

Posted 1 year ago

“I emailed asking about the products prior to ordering and received a quick and thorough response, received my order quickly and I'm very happy with the quality of the products that I received! Would highly recommend :)”

Posted 1 year ago

Hi Rachael, Thank you so much for taking the time to review your experience, it really does mean a lot to us! Best wishes, Snuz CE Team.

Posted 1 year ago

“The SnuzBaskit came swiftly and looks like great quality. The mattress and sheets feel comfy for our little one. We wanted something less bulky than the wooden bedside sleepers or Moses baskets, and this seems like a great alternative. We still haven't tried it yet as baby hasn't arrived but look forward to using it.”

Posted 1 year ago

Hi there, Thank you so much for your review, it really means a lot to us as a team when our customer's are happy and satisfied! We hope that you enjoy using your Snuz products! Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“I have bought Snuz products for both of my children and they are very good quality and have lovely designs. I would definitely recommend to others.”

Posted 1 year ago

Hi there, Thank you so much for your review, it really means a lot to us as a team when our customer's are happy and satisfied! I will be sure to pass your kind words onto the rest of the team. Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“Snuz have been excellent and gone the extra mile. Despite me quoting an incorrect delivery address they resent a replacement. Unfortunately Yodel delivered an incorrect parcel destined for someone else and I'm still waiting for Yodel to deliver the correct parcel as sent by Snuz.”

Posted 1 year ago

Thank you for taking the time to share your feedback with us! We are so sorry to hear that you experienced an issue with your recent purchase but we are so pleased to hear that we have rectified this promptly for you. We hope you enjoy using your items!

Posted 1 year ago

“I got the SnuzKot Toddler Rails White, it has a great design and quality. In my experience though it was slightly difficult to install and fit it perfectly and I’m a skilled person..! So make sure to take your time and don’t force it to not cause any damage 🙏”

Posted 1 year ago

Hi Emir, Thank you for taking the time to share your feedback with us. I am so sorry to hear that you experienced difficulty with installing this. We do appreciate all feedback we receive as this helps us to improve both our products and service and this will of course be passed onto the relevant department. Best wishes CS Team

Posted 1 year ago

“The products are great, absolutely five out of five. However I am struggling to get a spare part for one of them and this will limit its usability in the months to come. Very disappointing given the initial cost of the item.”

Posted 1 year ago

Hi Iain, Thank you for taking the time to leave us a review. I am so sorry to hear that you are disappointed. Please do contact our customer care team on direct@snuz.co.uk quoting the part that you require, and we can then take a look into this for you. Best wishes CS Team

Posted 1 year ago

“I bought this item for my granddaughter. It was something my daughter wanted to try, she already has 3 daughters and other cribs weren't very successful, so here's hoping. Baby Rose is due in 4 weeks, so I will let you know !”

Posted 1 year ago

Hi there, Thank you so much for your review, it really means a lot to us as a team. We hope that you enjoy using your products! Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“Great quality. Both service, packaging and product. Love the jersey fabric. Super soft and comfy for my daughter”

Posted 1 year ago

Thank you for taking the time to leave us a review. We pride ourselves on our products and service and it is great to hear about your experience with us. Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“Sheets are a great product. They are a perfect fit for the Snuzbaskit and are comfy and soft. Delivery was exceptional and order arrived within 48 hours of purchase.”

Posted 1 year ago

Hi there, Thank you so much for your review, it really means a lot to us as a team when our customer's are happy and satisfied! I will be sure to pass your kind words onto the rest of the team. Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“Perfect product just not delivered next day as stated.”

Posted 1 year ago

Hi Claire, Thank you for taking the time to leave us a review. We are so pleased to hear that you are happy with your item, however do apologise that your order was delayed. We do use third party Courier's and sadly some deliveries can be delayed but we do work hard to rectify any delays for our customers. Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“Bought this for my new Granddaughter due in April and very happy with it.”

Posted 1 year ago

Hi Jackie, Thank you so much for your review, it really means a lot to us as a team when our customer's are happy and satisfied! I will be sure to pass your kind words onto the rest of the team. Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“Needed a small spare part which was "lost" during a house move. Received the pack of replacement parts within a week”

Posted 1 year ago

Hi there, Thank you so much for your review, it really means a lot to us as a team when our customer's are happy and satisfied! I will be sure to pass your kind words onto the rest of the team. Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“Bought this as a gift for my daughter in law after seeing these at a baby show. Arrived quickly and looks lovely. Baby due in January so not had a chance to use but sure it will be perfect”

Posted 1 year ago

Hi there, Thank you so much for your review, it really means a lot to us as a team when our customer's are happy and satisfied! I will be sure to pass your kind words onto the rest of the team. Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“Order delivery promptly and carefully”

Posted 1 year ago

Thank you for taking the time to leave us a review! We pride ourselves on the products that we offer and it is great to hear your feedback. We hope you continue to enjoy using our products! Best wishes, Snuz CE Team.

Posted 1 year ago

“Great company and great mattress! We accidentally ordered the wrong mattress size and they were super helpful on the phone and arranged free collection of it the next day. We have since bought the correct mattress and the baby has slept very well on it. Would happily order from Snuz again.”

Posted 1 year ago

Hi there, Thank you so much for your review, it really means a lot to us as a team when our customer's are happy and satisfied! I will be sure to pass your kind words onto the rest of the team. Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“A little bit expensive but pleased with product would have liked it slightly thicker”

Posted 1 year ago

Hi there, Thank you so much for your review, it really means a lot to us as a team when our customer's are happy! I will be sure to pass your feedback on to the relevant department to be reviewed. Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“Postage has taken ages, weeks longer than expected. Still waiting for parcel now.”

Posted 1 year ago

Hi Victoria, Thank you for taking the time to leave us a review. We are so sorry to hear that you have not yet received your order. Please get in touch with our Customer Care Team on direct@snuz.co.uk with your postcode or order number and they can review the problem that you are experiencing to provide you with a resolution. Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“Product not received”

Posted 1 year ago

Hi Jeanene, Thank you for taking the time to leave us a review. We are so sorry to hear that you have not yet received your order. Please get in touch with our Customer Care Team on direct@snuz.co.uk with your postcode or order number and they can review the problem that you are experiencing to provide you with a resolution. Take care and best wishes, Snuz CE Team.

Posted 1 year ago

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Snuz is rated 4.2 based on 286 reviews