The mattress I ordered to match our snuzpod does not fit the bed even though it says it is the same edition. I called and emailed snuz to ask where to return the unopened mattress and was told I would receive a call back as the lady I needed to speak to was ‘on the other line’. I neither received a call nor an email reply and I have tried multiple times now. I have a mattress sat waiting to return having now bought one that fits, and nowhere to send it. Really disappointed with the customer service and the fact I am £44 out of pocket.
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Alice, Customer Support
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