Snuz Reviews

Name: Snuz
Rating: 4.13

4.1 Rating 301 Reviews

77 %

of reviewers recommend Snuz

4.1

Based on 301 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Phone:

01386 791023

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent product, superb service . Arrived within 24hrs of order. Spot on all round . Can’t fault product or service .”

Helpful Report

Posted 1 year ago

Hi Tim, Thank you so much for taking the time to leave a review, it's really appreciated! I'm so glad to hear that you're pleased with the service you've received as well as your product, it really does make us happy when our customers are happy! Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“Amazing products”

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Posted 1 year ago

Hi Zita, Thank you for taking the time to leave a review, it really means a lot to us! I'm so glad to hear that you're pleased with the products you've received, we do pride ourselves on the quality of our products and I'll be sure to feed this back to the relevant teams. Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“great service and super fast international delivery, thank you!”

Helpful Report

Posted 1 year ago

Hi Zuzanna, Thank you for taking the time to leave a review, we really appreciate it! I'm so glad to hear that you're happy with the service you've received, this is something we take pride in so I'll be sure to pass your feedback onto the relevant teams! Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“Purchased a sleep cloud as a gift which was delivered quickly but I can't assess the quality or how well it works as it hasn't yet been given. Everything crossed it does what it says!”

Helpful Report

Posted 1 year ago

Hi Kate, Thank you for taking the time to leave a review, it's really appreciated! We're so glad to hear that you're happy with the service you've received when waiting for your product, this is something we pride ourselves on. Fingers crossed everything works as it should, but so you're aware, if there is anything we can help with, please contact our support team on direct@snuz.co.uk Best wishes, Snuz CE Team.

Posted 1 year ago

“The Snuz sleeping bags are out go-to. Would 100% recommend.”

Helpful Report

Posted 1 year ago

Hi Andra, Thank you so much for taking the time to leave a review for your product. We're so glad to hear that you're loving our SnuzPouches, they're a great product! Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“Arrived really quickly, well packed and the instructions made it very straight forward and easy to out together! Great product!”

Helpful Report

Posted 1 year ago

Hi Eloise, Thanks for taking the time to leave a review, it's very much appreciated! We're so glad to hear that you're pleased with the service you've received, as well as the product itself and how simple it was to assemble. Your feedback will be passed onto the relevant teams so they're aware of how great of a job they're doing! Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“Arrived very quickly with minimal assembly required. Looks super smart while we wait for our baby to arrive.”

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Posted 1 year ago

Hi Amy, Thank you for taking the time to leave a review, it's appreciated! We're so glad to hear that you're happy with the service you've received, as well as your product. We can't wait for you and little one to start enjoying it. Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“Fantastic service, ordered Friday morning and received Saturday afternoon.”

Helpful Report

Posted 1 year ago

Hi Lisa, Thank you for taking the time to leave a review, it's really appreciated! We're so glad to hear that you're pleased with the service you've received, this is something we pride ourselves on so it really does mean a lot. Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“Bought for my great Niece for her first baby in February 2023. Quality looks good well packed but can’t write a proper review until then sorry That’s why 3 stars for quality of looks and packaging again sorry but will review again as soon as it’s built”

Helpful Report

Posted 1 year ago

Hi John, Thank you so much for taking the time to leave a review, its appreciated! I'm glad to hear that you're pleased with the quality of the packaging and the product overall, it would be great if you could leave another review once you've seen the product in full! Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“Arrived quickly & product was as described”

Helpful Report

Posted 1 year ago

Hi Jessica, Thanks for taking the time to leave a review, it's really appreciated! We're glad to hear that you're pleased with the service and product that you've received and we hope you enjoy! Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“Quick and efficient service and delivery”

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Posted 1 year ago

Hi Jessica, Thanks for taking your time to leave us a review, it means a lot! We're glad to hear that you're impressed with your service. Take care and best wishes - Snuz CE Team.

Posted 1 year ago

“Loved the speed at which it arrived in NZ and the product is great. Was a little hard to assemble it and needed to adjust things a little bit but got there in the end”

Helpful Report

Posted 1 year ago

Hi Francis, Thanks for leaving such a lovely review, we really appreciate you taking the time out to do this! We're so glad to hear that you're happy with the fast and efficient service you've received and also that you're happy with your product! Take care and best wishes - Snuz CE Team.

Posted 1 year ago

“We ordered the SnuzKot Skandi 2 Piece Nursery Furniture Set Slate. Today we made time to assembly it and found that the SnuzKot Skandi Changing Unit draw closures that go underneath each draw we’re stuck together. The reason is that they been packed into the boxes without the paint drying so they were stuck together and when we pulled them apart paint came off. It seems that the product was packed without proper quality check for the product to ensure that the paint is dry. I am very disappointed we spent half a day assembling the cot and changing unit. We would like for you to arrange for replacement bottom draw closures in slate colour to avoid the inconvenience of packing all the equipment and returning it. I am happy to provide pictures see below and video of how he damaged items look like. Please arrange for the replacements to be delivered at the same address as soon as possible”

Helpful Report

Posted 1 year ago

Hi Leslie, We are ever so sorry to hear that you've received your item in the condition and we completely understand any frustration and upset caused. I can assure you that this isn't a piece of regular feedback and we of course would like to get this resolved for you as soon as possible. Please contact our support team on direct@snuz.co.uk and a member of our customer experience team will get back to you in order to assist. Take care and best wishes - Snuz CE Team.

Posted 1 year ago

“I ordered a crib and my order stated that the goods would arrive the next working day. After 4 days (without any communication from Snuz) I emailed asking where my goods were. A colleague named ‘Liv’ responded saying that there was a delay with the delivery company and if I didn’t receive the goods in another 5 days, to get back in touch. I wasn’t happy with this so emailed back. Another colleague called ‘Holly’ promptly replied, investigate and had my item on a next day delivery. The item was delivered today. Holly was very efficient and professional. Liv, on the other hand was quick to blame the delivery company and say it had nothing to do with Snuz. Communication overall extremely poor but Holly was very good!!”

Helpful Report

Posted 1 year ago

Hi Isabel, Thank you for your review. We're sorry to hear that you had a more negative experience to start out with, however thank you for recognising Holly's quick efforts at resolving the issue at hand. We have looked back through the tickets and can confirm that standard policies were being followed by Liv and it just happens that when you contacted Holly, the time frame would now been deemed as lost, which is why a replacement was issued. We do of course apologise that you feel this was not acceptable. Your feedback has been passed onto the relevant team members. Best wishes, Snuz CE Team

Posted 1 year ago

“Great service - many thanks.”

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Posted 1 year ago

Thank you for taking the time to leave us a review Linda! It really means a lot to us as a team when our customer's are happy and satisfied! I will be sure to pass your kind words onto the rest of the team. Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“Great service and very quick”

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Posted 1 year ago

Hi Saira, Thank you so much for taking the time to leave a review. I'll be sure to let the team know that their service hasn't gone unnoticed! Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“Very comfortable ( tried it when was resting u folded after delivery? fits cot bed well. Very clever design.”

Helpful Report

Posted 1 year ago

“Currently spent the best part of the evening trying to build this and still not manage to complete this. So cunningly enough I will be phoning customer services tomorrow as after several attempts the basket will not sit in and then the sides keeping coming apart”

Helpful Report

Posted 1 year ago

Hi Kishan, Thank you for taking the time to leave us a review. I am so sorry to hear that you have experienced a problem with the assembly of your Snuz furniture. Please contact our Customer Care Team on direct@snuz.co.uk or 01789 734021 and they can review this for you. Best wishes, Snuz CE Team

Posted 1 year ago

“Service is very good . And the quantity of the bedding is very good”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for your review, it really means a lot to us as a team when our customer's are happy and satisfied! I will be sure to pass your kind words onto the rest of the team. Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“Hi, I really love this products, but this time unfortunately it arrived with an small damage, I would like to know if there is something we can do about it”

Helpful Report

Posted 1 year ago

Hi Ana, Thank you for your review. I'm ever so sorry to hear that you've got some slight damage to your product! Please send an email to our customer experience team ( direct@snuz.co.uk ) and a member of the team will be more than happy to assist with getting this resolved for you! Thanks, Snuz CE Team.

Posted 1 year ago

Snuz is rated 4.1 based on 301 reviews