Name: Snuz
Address: The Green, Stratford-Upon-Avon, Warwickshire
Rating: 4.05

“It’s disappointing that in order to zip down the side, you need to remove the steel bar, and can only do this with an Allen key. This is same issue to adjust the height and to fix the tilt feature. Not the most efficient way of using if you decided last minute you want to add the tilt or adjust the height and need to have an Allen key handy. I am rethinking my purchase based on this.”

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Posted 1 year ago

“The crib itself is lovely, no complaints on that front. However, on 2 occasions now I have ordered something from Snuz on what is advertised as next day delivery, and both times they have taken atleast 3 days to arrive and both times it took me to contact them and ask where my item is otherwise it would have probably taken even longer. My advice would be to not rely on the next day delivery and if you need something sooner shop elsewhere.”

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Posted 8 months ago

“Good product. In ireland product more expensive due to customs from UK being outside of EU.”

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Posted 10 months ago

Hi Declan, Thank you for taking the time to leave us a review! We are so pleased that you are happy with your purchase. We are sorry to hear that customs were expensive on this occasion, sadly these prices are outside of our control but we will of course look into this with the courier. Best wishes Snuz CE Team

Posted 10 months ago

“Beautiful sunspod only fault is when putting it together as gently as possible there created hairline cracks what upset me.”

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Posted 1 year ago

Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Holly

Posted 1 year ago

“The item was damaged”

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Posted 1 year ago

Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 1 year ago

“We bought a replacement fabric set for the snug pod 3. The shelf below came poorly stitched meaning that we had to make an alteration to get it to actually fit the snuz pod. Nothing wrong with the cot replacement. Just a shame because of how much you spend to replace these.”

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Posted 1 year ago

Hi Matt, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 1 year ago

“These items are very flimsy, this is the third one I've bought. Just don't ever lean on it, which is easy to accidentally do when you have it in the beside bed position and you're picking up your baby in the middle of the night.”

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Posted 1 year ago

Hi Imogen, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 1 year ago

“The Snüz seems great. Really helping my partner sleep and be comfortable through pregnancy. The design I would say is a little flawed however in that the zip on the bean section fastens around the top circular area and the zip starts/ends right where you would want to put your face/chin. It would be much better if the zip was hidden by material/fastened at the opposite side or was along the length of the bean section at the back instead.”

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Posted 2 years ago

“Lovely products albeit the wood chips very easily. Terrible delivery experience (third party).”

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Posted 2 years ago

Hi Struan, Thank you for taking the time to leave us a review! We are so sorry to hear that you have had this experience. We do appreciate all feedback that we receive from our customers as this helps us to improve our services. Your feedback will be reviewed internally so that we can look into our current processes. Best wishes Snuz CE Team

Posted 2 years ago

“Perfect product just not delivered next day as stated.”

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Posted 2 years ago

Hi Claire, Thank you for taking the time to leave us a review. We are so pleased to hear that you are happy with your item, however do apologise that your order was delayed. We do use third party Courier's and sadly some deliveries can be delayed but we do work hard to rectify any delays for our customers. Take care and best wishes, Snuz CE Team.

Posted 2 years ago

“I haven't seen the products yet but I know I will be happy. It is the import fees to Ireland that I am shocked by. My goods were 145 euro and I paid 45 euro in imports? My email address is niamhinisoirr@hotmail.com”

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Posted 2 years ago

Hi Niamh, Thank you for leaving us a review. I am so sorry for the disappointment in the custom charges requested by the Courier. Due to Brexit, all orders delivered outside of the UK will encounter additional customs duties and taxes. Sadly these additional charges are outside of our control. We do try and make this as clear as possible on our website at the point of sale to try and reduce any disappointment caused. If you do have any further queries or concerns, please contact our Customer Care Department on direct@snuz.co.uk. Best wishes, Snuz CS Team

Posted 2 years ago

“The mattress on the snuzpod4 is too thin. I have had to place a blanket underneath the mattress for my baby to sleep on it without feeling the frame underneath I have ordered the Surface Air mattress which is the thicker option not included with the cot. This has cost me £45 and I have yet to receive any delivery or tracking information for the item- I ordered it 5 days ago.”

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Posted 2 years ago

Hi Claire, Thank you for sharing your feedback. I am so sorry to hear that you are disappointed with the item that you have received. I do want to reassure you that the mattress complies with BS EN 16890: 2017 / BS 7177:2008 + A1:2011 and is the required depth to be used in the SnuzPod4 itself. If you are experiencing a problem with the delivery of your new order, please contact our Customer Care Team on direct@snuz.co.uk and they can review this for you. Best wishes, Snuz CS Team

Posted 2 years ago

“Their products do not work together. The baby sleeping bag does not fit in the Snuz Pod (unless your baby is unfortunate enough to not have a head). Two of their most popular products, it's pretty surprising. More so that there doesn't seem to be any record of this anywhere online. We are posting so that other new parents are aware.”

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Posted 4 years ago

“I love the concept of the Snuzpod, it’s fantastic, and it looks lovely too. But... am I missing something? There are lots of reviews to say that it’s a great design. I’m a designer and I put together a lot of flat pack furniture and I can’t help but curse how this is designed - it’s not at all fit for purpose. For something that is so prone to getting soiled, why is it so difficult to wash? Not only is it hand wash only but you have to take the whole thing apart to get the fabric off. The metal rods are almost impossible to get in and out and the wooden batons are equally frustrating to reinsert. Surely, the process of removing the fabric could be made simpler...? I’ve just taken it apart to wash it in order to pass it on to someone and it took me right back to the time when I was doing it with a newborn baby... even more stressful! I do still recommend this product to friends because once it’s built, it’s great. But I do warn people about giving themselves plenty of time to put it together and to try and cover as much of it as possible so it doesn’t get dirty.”

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Posted 7 years ago

“Delivery has made it to us in time. Still to see how the new arrival takes to the Snuzpod”

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Posted 7 years ago

“Excellent customer service from Emma and a super fast delivery to Spain . All very good until........ However disappointed that one of the elements on the construction fell out of the hole that it sits in. I have attached a photo. I think this is really dangerous and I hope you review this component and the fixture. kind regards Louise”

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Posted 8 years ago

“UK Mail - for the delivery - were very poor. We had messages on 3 separate days saying they would deliver that did not transpire. Our address is a 24/7 concierge so it could be delivered anytime and we did not reschedule once. After my three email enquires that they closed each without consultation, they delivered.”

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Posted 8 years ago

“We received the snuzpod as a gift from my mum. I'd looked into it and was keen to buy a quality product to help with the early months of sleeping and one that has the flexibility of rocking and joining alongside our bed. However, the first one we received was faulty with the snuzpod logo stuck well away from the circular indent that had been made for it! How this had gone unnoticed I'm not sure! I returned it and received a new one, which I am fairly happy with, however on some of the popper joins it's impossible to stretch the fabric to join and the poppers just keep popping open. As this was the second product and we need it we've not returned it, however I do feel that for such an expensive product it should be made to much higher standards and have some quality checks that would pick up on the faults we've had with ours. I have also ordered the snuzpod fitted sheets and mattress protectors which look lovely. It looks good, but I feel that the quality should be spot on for the price tag!”

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Posted 8 years ago

“I've ordered two snuzpod bedsheets, a swaddle and a blanket. The quality of all these products is a little less than what I have expected but good and satisfying. The packaging was very poor, all items delivered in something that resembled a bin bag, all boxes were squashed inside and didn't make the best first impression hence slight disappointment considering how much I paid for these items I'd expect top quality. Positively, I'm happy that all items are made from good quality fabric & are 100% natural and feel so soft to touch. The blanket is super small but I decided to keep it as will be practical when going out, will not take much space in the changing bag; but far overpriced for what it is! I was going to buy few more things but after the disappointment of my first purchase I will be shopping elsewhere.”

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Posted 8 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Snuz Reviews