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Snuz Reviews

4.2 Rating 286 Reviews

78 %

of reviewers recommend Snuz

Company Reviews

Product Reviews

4.2

Based on 286 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Phone:

01386 791023

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Snuz 5 star review on 1st March 2024

Jessica Greaves

Snuz 5 star review on 7th October 2022

Snuz 5 star review on 8th September 2020

Snuz 5 star review on 28th June 2020

Snuz 5 star review on 25th June 2020

Caroline Knapman

Snuz 5 star review on 13th April 2019

Snuz 5 star review on 9th August 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I ordered I didn’t get an email just PayPal confirmation. The email then came from another brand name and I guessed it was snuz because it was the same amount. I didn’t get a dispatch email so I wasn’t sure when to expect delivery. The items I bought though I am happy with”

Posted 1 week ago

“Found the site easy to order Really happy with the product”

Posted 1 week ago

“Lovely soft quality sheets, bought as well as waterproof cover for SnuzBaskit and SnuzPod (found the mattress cover hard to get straight underneath the sheet as not elasticated so moves easily)”

Posted 1 month ago

Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 1 month ago

“Fits perfectly in the cot and the sheet is so soft - can’t wait for little one to get home and use it”

Posted 1 month ago

Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 1 month ago

“Good quality items”

Posted 3 months ago

Hi Daniela, Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 3 months ago

“Unfortunately the wrong item was sent, however when I spoke to someone on the phone she couldn't be more helpful. A really lovely and helpful lady who got my order to me the next day, thank you so much.”

Posted 3 months ago

Hi Victoria, Thank you for taking the time to leave us a review Melinda! We are so sorry to hear that you experienced an issue with your purchase but we are so pleased to hear that we have rectified this promptly for you. We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 3 months ago

“I bought this as a gift for my daughter in law she purchased a snuz pod crib for the baby who is due in May she was really happy with it”

Posted 3 months ago

Hi Sharon, Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 3 months ago

“Good quality product that does the job nicely. However I didn't receive a confirmation email upon purchase (I checked my junk - not there). I received a quick response when I contacted snuz to make sure my order had gone through.”

Posted 5 months ago

Hi Laura, Thank you for taking the time to leave us a review Melinda! We are so sorry to hear that you experienced an issue with your purchase but we are so pleased to hear that we have rectified this promptly for you. We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 3 months ago

“Replacement mattress for my new grandson”

Posted 1 year ago

“I got the SnuzKot Toddler Rails White, it has a great design and quality. In my experience though it was slightly difficult to install and fit it perfectly and I’m a skilled person..! So make sure to take your time and don’t force it to not cause any damage 🙏”

Posted 1 year ago

Hi Emir, Thank you for taking the time to share your feedback with us. I am so sorry to hear that you experienced difficulty with installing this. We do appreciate all feedback we receive as this helps us to improve both our products and service and this will of course be passed onto the relevant department. Best wishes CS Team

Posted 1 year ago

“A little bit expensive but pleased with product would have liked it slightly thicker”

Posted 1 year ago

Hi there, Thank you so much for your review, it really means a lot to us as a team when our customer's are happy! I will be sure to pass your feedback on to the relevant department to be reviewed. Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“It is very nice to look at and love the concept. However some of the edges were a little rough which was disappointing, also one of the long metal side supports won't screw all the way in not matter how we have tried and is sticking out. Is this something you can help us with? Bethany”

Posted 6 years ago

“Very happy with the product. Ordering and delivery process were easy.”

Posted 6 years ago

“The website was really user friendly. I live in Ireland but the snuz UK site made ordering my snuzpod and accessories straight forward. The delivery was fast and affordable. The customer care team are incredibly helpful and respond promptly. Only down side was there was no email of Courier info (ability to track order). All I knew was 3-7 working days. Therefore my snuzpod failed delivery twice, and only after I contacted snuz.co.uk did I find out the tracking number , Courier company , and estimated time of delivery to avoid missing my package again. Shame as I could have had it last Friday and it's now Tuesday. I think the Courier name (DHL) and shipping reference should be emailed to customers so they can manage their order. However my snuzpod is here and it's gorgeous! Cannot wait to see my baby sleeping close!”

Posted 6 years ago

“Although we haven't used the product we are really happy with purchase and the way it looks. Super quick delivery.”

Posted 6 years ago

“Delivered on time. Product as described. Easy to assemble and looks great! Have yet to use it but so far happy with purchase.”

Posted 6 years ago

“I ordered the Snuzpod and bedding sets to go with it. It arrived quickly and I received delivery updates beforehand. The product was well packaged and the wood seems to be excellent quality. I was impressed with the product and very excited once it was assembled. I was however disappointed that I had to clean the white fabric insert as it had red marks on the inside of every corner which I discovered once it was assembled. This did come off with a quick sponge. Also I was a little disappointed that the logo badge appears to be upside down. This was not a cheap product and it does seem to be made from quality materials, however little finishing touches seem to be going uncared for.”

Posted 7 years ago

“No problem with delivery not allowed to open to birth grandad in waiting”

Posted 7 years ago

“Looks great and very practical for use attached to the bed. Excellent build quality. The mesh side panel is very handy for checking on baby. The basinette is not easy to transport around the home as it heavy and rather large.”

Posted 7 years ago

“We bought the snuzpod several months ago during a sale. It came with a mattress made from natural materials. Our now six week old baby did not like the mattress--and rightfully so. It was so hard and lost its shape within a couple weeks. By chance, we came across a snuzpod in a shop and decided to feel the mattress. We noticed it was much softer. We asked someone in the shop about it and he said the new foam mattress came with the snuzpod 2. They didn't sell the mattress separately so we ordered directly from snuz. It arrived quickly and we're very pleased. We haven't even had it a week and our baby has had a couple six hour sleeps in it at night! She doesn't fuss like she did before and is comfortable enough to settle in it on her own. I would've given five stars if it wouldn't have been for the old natural mattress having been so cheap and uncomfortable for our little one and then having to spend more money for the new mattress.”

Posted 7 years ago

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Snuz is rated 4.2 based on 286 reviews