Snuz Reviews

Name: Snuz
Rating: 4.13

4.1 Rating 297 Reviews

77 %

of reviewers recommend Snuz

4.1

Based on 297 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Phone:

01386 791023

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good quality product and fast delivery would recommend.”

Helpful Report

Posted 4 months ago

Hi Abbie, Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 3 months ago

“Unfortunately the wrong item was sent, however when I spoke to someone on the phone she couldn't be more helpful. A really lovely and helpful lady who got my order to me the next day, thank you so much.”

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Posted 4 months ago

Hi Victoria, Thank you for taking the time to leave us a review Melinda! We are so sorry to hear that you experienced an issue with your purchase but we are so pleased to hear that we have rectified this promptly for you. We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 3 months ago

“I bought this as a gift for my daughter in law she purchased a snuz pod crib for the baby who is due in May she was really happy with it”

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Posted 4 months ago

Hi Sharon, Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 3 months ago

“Item ordered as a gift. Never arrived. When I checked my bank statement, item had been refunded with no explanation. Baffling. Very poor experience. Would not recommend.”

Helpful Report

Posted 4 months ago

Hi Jane, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz experience. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 3 months ago

“Only order if you live in UK. If you order to EU you have to pay the tax upon delivery. And if you want to return it, you have to foot the cost yourself. Customer service is bad too - you can only email then you have to wait days for a response and it’s a ‘pay extra to receive it or send it back’. Wouldn’t recommend for EU customers.”

Helpful Report

Posted 4 months ago

Hi Susie, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz delivery. We do appreciate all feedback from our customers and this will be reviewed internally. I can confirm that our team do have a 1-3 day response time, therefore your query has been solved within that time! Best wishes Snuz CE Team

Posted 3 months ago

“I was rather disappointed with the bundle that I purchased. The cot had rough wooden bits and we had to sand it ourselves. In addition the duo mattress is marked as Don’t Buy by Which magazine as it failed most of their safety tests. I am throwing it away and buying Which recommended alternative instead.”

Helpful Report

Posted 4 months ago

Hi Yana, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 3 months ago

“Ordered a crib at the end of Oct, didn’t receive a confirmation email although the money was taken out of my account right away. It took 4 and a half weeks for my order to arrive, and never received any emails to be able to track my order”

Helpful Report

Posted 5 months ago

Hi Mhairi, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Best wishes Snuz CE Team

Posted 3 months ago

“Great product and very good customer service.”

Helpful Report

Posted 5 months ago

Hi Jemma, Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 3 months ago

“Ordered snuzpod, snuzkot and a matching chest of drawers/changing table. Really like the look and design of it, but you have to build it from scratch on your own. Worst than IKEA assembly - many pieces, items are not marked or labelled, very basic instructions and pieces do nor fit easily together. Paying £600 for a chest of drawer and having to spend a day having to build it - a complete joke. For that reason a poor rating. I would have never built it myself as a woman, nor had the patience when I am expecting a child. My husband is brilliant at diy but even he struggled to get it right. Also, ordered wrong color. Emailed same day but only got a reply 3 days later that items left thus not possible to exchange, only to send back for refund and order a new one. Next day delivery - not next day.”

Helpful Report

Posted 5 months ago

Hi Egle, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Best wishes Snuz CE Team

Posted 3 months ago

“The quality of the products on offer are absolutely second to none. Very stylish products on offer and the prices are fantastic. Will definitely be using this company again, and will also be recommending them to all”

Helpful Report

Posted 6 months ago

Hi John, Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 3 months ago

“Quick delivery good quality xx”

Helpful Report

Posted 6 months ago

Hi Patricia, Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 3 months ago

“I have not received my purchase and I’m very disappointed. Can someone please help me as to when I will receive it. Thank you”

Helpful Report

Posted 6 months ago

Hi Glenda, Thank you for taking the time to leave us a review. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 3 months ago

“Good quality product that does the job nicely. However I didn't receive a confirmation email upon purchase (I checked my junk - not there). I received a quick response when I contacted snuz to make sure my order had gone through.”

Helpful Report

Posted 6 months ago

Hi Laura, Thank you for taking the time to leave us a review Melinda! We are so sorry to hear that you experienced an issue with your purchase but we are so pleased to hear that we have rectified this promptly for you. We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 3 months ago

“We bought a replacement fabric set for the snug pod 3. The shelf below came poorly stitched meaning that we had to make an alteration to get it to actually fit the snuz pod. Nothing wrong with the cot replacement. Just a shame because of how much you spend to replace these.”

Helpful Report

Posted 6 months ago

Hi Matt, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 3 months ago

“The delivery driver delivered the package to an unknown house so I never received the original package. After a lot of emails and process they finally sent some of my items out, which I have now received. But I am still waiting on one more item which I haven't had any updates on and have re-chased. Not a fun process to go through when you are 7/8 months pregnant and ordered this about two months ago now. I wouldn't use their website again.”

Helpful Report

Posted 6 months ago

Hi Rebecca, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz delivery. We do appreciate all feedback from our customers and this will be reviewed internally. Best wishes Holly

Posted 3 months ago

“It seemed really comfy just to snuggle but when it came to actually sleeping, it put my upper back into a really weird position, and made my hips dig in to the mattress so I ended up with upper back and hip pain which was not the desired result at all. It’s a shame because it’s well made but it doesn’t suit me at all.”

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Posted 7 months ago

Hi Beth, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz Curve. We do appreciate all feedback from our customers and this will be reviewed internally. Best wishes Snuz CE Team

Posted 3 months ago

“Needed some spare parts - customer service was brilliant”

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Posted 7 months ago

Hi Vanessa, Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 3 months ago

“I really love Snuz sleeping bags for my baby. They are 100% cotton, comfortable and very well made. The zip for easy nappy changing is extremely useful. This is the reason why I struggle to use other brands versions - they either don’t have an easy nappy changing zip or are made out of synthetic materials. They are expensive but I will continue to buy them for my baby.”

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Posted 7 months ago

Hi Livia, Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 3 months ago

“Quick delivery and superb products!”

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Posted 7 months ago

Hi Vasilisa, Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 3 months ago

“I did so much research online for the perfect pregnancy pillow and I really thought I’d found ‘the one’ from Snuz. Unfortunately I’ve found myself waking in the middle of the night struggling to turn over with such bad pain in my lower back. I’ve given this pillow a couple of weeks of trying out to see if there’s a better way to use it but sadly now it’s just laid at the side of the bed not being used. Also wouldn’t recommend this for taller people because I feel like my ankles were at the very bottom of the pillow and made it hard to stay in position.”

Helpful Report

Posted 8 months ago

Hi Leonie, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 3 months ago

Snuz is rated 4.1 based on 297 reviews