Name: Snuz
Address: The Green, Stratford-Upon-Avon, Warwickshire
Rating: 4.05

“Do not think of buying any products if outside of UK! Everything you have to order- new or for replacement - comes with MASSIVE import charges. I paid 33% in charges on top of what I paid. Not worth it at all, and no mention of this at any time during purchase. Most other stores take on the charges themselves. Really disappointing for new parents that already have so much expenses - and zero help from customer service.”

Helpful Report

Posted 7 months ago

Thank you so much for taking the time to leave us a review. We are so sorry to see you were charged high import prices! For orders outside of the UK, the customer is now responsible for all duties, taxes and custom clearance. We do recommend contacting your local custom clearance for more information on customs charges. LGS CE Team.

Posted 7 months ago

“My mother in law brought me and my partner this with the snuz pod and mattress protector… I was really looking forward to using it but when putting new batteries in for the first time today it doesn't turn on, make noise or light up :( I got rid of the box when I was setting up baby’s room so don’t believe I can ether return.”

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Posted 9 months ago

Hi Rachel, Thank you for taking the time to leave us a review. We are so sorry to hear that you have experienced this issue! Please do get in touch with our customer care team on direct@snuz.co.uk and they will get this resolved for you. Best wishes Snuz CE Team

Posted 8 months ago

“Very unhappy with this. The first time I had to wash the cover I realised that this is nothing more than 3 pieces of hard sponge glued together. It’s noisy, bouncy and poor quality. We’ve been using it for 1 year and a bit, when I noticed that the mesh on the “waterproof” surface has gone dark. I took the cover off and it’s full of mold! This is terrifying! My child has been sleeping on it and was breathing this in. We live in a clean, dry, well heated new built, and this should have never happened. This mattress is poor quality and a hazard for children… now my kid is sleeping on an inflatable mattress whilst I get something else. I hope he’ll be fine and no health issue will occur due to sleeping on mold! I would not recommend buying this.”

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Posted 1 year ago

“I will never shop at yours and would not recommend you to anyone. Customers need to stay well away from you. Your customer service does not exist and you are extremely dishonest. I mistakenly made a duplicate purchase on your website, returned the item, and the next day, you still have not issued me a refund one month later. Give me my money back.”

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Posted 10 months ago

Hi Alistair, Thank you for taking the time to leave us a review. We are so sorry to hear about your recent experience with us. We do appreciate all feedback that we receive from our customers as this does help us to improve both our products and service. Please get in touch with our Customer Care Team on direct@snuz.co.uk so that this can be reviewed and resolved for you as quickly as possible. Best wishes Snuz CE Team

Posted 10 months ago

“Packaging arrived damage for the bedsheets”

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Posted 10 months ago

Hi Ellie, Thank you for taking the time to leave us a review. We are so sorry to hear this! We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk so this can be resolved as quickly as possible for you. Best wishes Snuz CE Team

Posted 10 months ago

“Bought and paid for Snuzpod4 on 8/5/24. PayPal account shows money taken. Order confirmation received. Next day delivery promised. 2 days later - nothing received, no messages or confirmation of product out for delivery. Messaged via website. No response. Called the number on their website 0800 145 6536, no answer, recorded message says call another time. Same message when I did. Number given on reviews.co.uk 01386 791023 - when dialled get message it doesn't exist. IS THIS A SCAM?”

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Posted 1 year ago

“Shoddy workmanship. Awful customer response and review. 3weeks post return AND still no refund”

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Posted 3 years ago

“My order from Snuz never arrived. It was cancelled by Snuz and I wasn’t informed of this until I contacted the company myself. You wouldn’t want to have a small baby awaiting a replacement part with Customer Service like that.”

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Posted 2 years ago

“Snuz has the worst customer service I have ever experienced!”

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Posted 2 years ago

“Never arrived!!!”

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Posted 1 year ago

“Terrible customer service. Also terrible packaging and on of my pieces came cracked. Another piece doesn’t do as it should. The product it’s self is a 3/5 but the service is so bad it has to be 1/5 overall.”

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Posted 1 year ago

“I still haven’t received my Snuzpod studio after 7 weeks. The team from the Baby Show handling the order are rude, sarcastic and unhelpful.”

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Posted 1 year ago

“Very disappointed with delivery and customer service.”

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Posted 1 year ago

“I purchased the snuzkot, changing table, wardrobe and pro-surface mattress and have been really disappointed with all them. The pro-surface mattress fits too snugly in the snuzkot causing it to lump up in the middle, resulting in an uneven sleeping surface for our baby, which cause her to roll toward towards the wooden bars head first if she moves in the crib, which she invariably does. I got in touch with customer services who were very helpful and sent me a new mattress but exactly the same thing has happened and so it's clearly due to the mattress being too tight a fit. The most frustrating thing is the snuzkot requires a very unusual sized mattress and so you can't really find one from a another brand to use instead. I got the matching furniture because it was made from quality materials (plywood instead of the usual chipboard or mdf) but I've been pretty disappointed with that too as the fittings that hold the drawer fronts on the changing table and wardrobe require constant tightening otherwise the drawer fronts fall off. I can't honestly recommend any of these products, which is a shame as I think they look really nice and are in theory made of quality materials, although the fittings are very ikea standard and let it down.”

Helpful Report

Posted 1 year ago

Hi James, Thank you for taking the time to leave us a review. I am ever so sorry to hear about your experience with our Snuz Furniture I can see we have looked into this for you via email and this has now hopefully been resolved by us. Please do let us know if there are any further issues at all on Direct@Snuz.co.uk. Best wishes, Holly

Posted 1 year ago

“Sent me the wrong size mattress, I ordered a 4 but a 3 arrived and took four days to send me the correct one. Newborn had to sleep elsewhere while I waited for this to be rectified.”

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Posted 1 year ago

Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with the service provided. We do appreciate all feedback from our customers and this will be reviewed internally. Best wishes Snuz CE Team

Posted 1 year ago

“I would not recommend ordering from Snuz if based outside of the UK. For a relatively small order we had to pay customs, taxes and charges of approx 1/3 of the value of the order. This was not flagged to us in advance and would have made a lot more sense to purchase these locally.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 1 year ago

“My order was cancelled without any notification so I was waiting for the product. I am so dissapointed about the customer service. I feel so “funny” that I receive e-mail and I was asking feedback about the purchase… no comment.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 1 year ago

“The mattress I ordered to match our snuzpod does not fit the bed even though it says it is the same edition. I called and emailed snuz to ask where to return the unopened mattress and was told I would receive a call back as the lady I needed to speak to was ‘on the other line’. I neither received a call nor an email reply and I have tried multiple times now. I have a mattress sat waiting to return having now bought one that fits, and nowhere to send it. Really disappointed with the customer service and the fact I am £44 out of pocket.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 1 year ago

“Item ordered as a gift. Never arrived. When I checked my bank statement, item had been refunded with no explanation. Baffling. Very poor experience. Would not recommend.”

Helpful Report

Posted 1 year ago

Hi Jane, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz experience. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 1 year ago

“Only order if you live in UK. If you order to EU you have to pay the tax upon delivery. And if you want to return it, you have to foot the cost yourself. Customer service is bad too - you can only email then you have to wait days for a response and it’s a ‘pay extra to receive it or send it back’. Wouldn’t recommend for EU customers.”

Helpful Report

Posted 1 year ago

Hi Susie, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz delivery. We do appreciate all feedback from our customers and this will be reviewed internally. I can confirm that our team do have a 1-3 day response time, therefore your query has been solved within that time! Best wishes Snuz CE Team

Posted 1 year ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Snuz Reviews