Name: Snuz
Rating: 4.18

“I still haven’t received my Snuzpod studio after 7 weeks. The team from the Baby Show handling the order are rude, sarcastic and unhelpful.”

Helpful Report

Posted 4 days ago

“Very disappointed with delivery and customer service.”

Helpful Report

Posted 6 days ago

“I purchased the snuzkot, changing table, wardrobe and pro-surface mattress and have been really disappointed with all them. The pro-surface mattress fits too snugly in the snuzkot causing it to lump up in the middle, resulting in an uneven sleeping surface for our baby, which cause her to roll toward towards the wooden bars head first if she moves in the crib, which she invariably does. I got in touch with customer services who were very helpful and sent me a new mattress but exactly the same thing has happened and so it's clearly due to the mattress being too tight a fit. The most frustrating thing is the snuzkot requires a very unusual sized mattress and so you can't really find one from a another brand to use instead. I got the matching furniture because it was made from quality materials (plywood instead of the usual chipboard or mdf) but I've been pretty disappointed with that too as the fittings that hold the drawer fronts on the changing table and wardrobe require constant tightening otherwise the drawer fronts fall off. I can't honestly recommend any of these products, which is a shame as I think they look really nice and are in theory made of quality materials, although the fittings are very ikea standard and let it down.”

Helpful Report

Posted 1 month ago

Hi James, Thank you for taking the time to leave us a review. I am ever so sorry to hear about your experience with our Snuz Furniture I can see we have looked into this for you via email and this has now hopefully been resolved by us. Please do let us know if there are any further issues at all on Direct@Snuz.co.uk. Best wishes, Holly

Posted 3 weeks ago

“Sent me the wrong size mattress, I ordered a 4 but a 3 arrived and took four days to send me the correct one. Newborn had to sleep elsewhere while I waited for this to be rectified.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with the service provided. We do appreciate all feedback from our customers and this will be reviewed internally. Best wishes Snuz CE Team

Posted 2 months ago

“I would not recommend ordering from Snuz if based outside of the UK. For a relatively small order we had to pay customs, taxes and charges of approx 1/3 of the value of the order. This was not flagged to us in advance and would have made a lot more sense to purchase these locally.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 2 months ago

“My order was cancelled without any notification so I was waiting for the product. I am so dissapointed about the customer service. I feel so “funny” that I receive e-mail and I was asking feedback about the purchase… no comment.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 2 months ago

“The mattress I ordered to match our snuzpod does not fit the bed even though it says it is the same edition. I called and emailed snuz to ask where to return the unopened mattress and was told I would receive a call back as the lady I needed to speak to was ‘on the other line’. I neither received a call nor an email reply and I have tried multiple times now. I have a mattress sat waiting to return having now bought one that fits, and nowhere to send it. Really disappointed with the customer service and the fact I am £44 out of pocket.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 2 months ago

“Item ordered as a gift. Never arrived. When I checked my bank statement, item had been refunded with no explanation. Baffling. Very poor experience. Would not recommend.”

Helpful Report

Posted 3 months ago

Hi Jane, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz experience. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 3 months ago

“Only order if you live in UK. If you order to EU you have to pay the tax upon delivery. And if you want to return it, you have to foot the cost yourself. Customer service is bad too - you can only email then you have to wait days for a response and it’s a ‘pay extra to receive it or send it back’. Wouldn’t recommend for EU customers.”

Helpful Report

Posted 3 months ago

Hi Susie, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz delivery. We do appreciate all feedback from our customers and this will be reviewed internally. I can confirm that our team do have a 1-3 day response time, therefore your query has been solved within that time! Best wishes Snuz CE Team

Posted 3 months ago

“Ordered a crib at the end of Oct, didn’t receive a confirmation email although the money was taken out of my account right away. It took 4 and a half weeks for my order to arrive, and never received any emails to be able to track my order”

Helpful Report

Posted 4 months ago

Hi Mhairi, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Best wishes Snuz CE Team

Posted 3 months ago

“I have not received my purchase and I’m very disappointed. Can someone please help me as to when I will receive it. Thank you”

Helpful Report

Posted 5 months ago

Hi Glenda, Thank you for taking the time to leave us a review. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 3 months ago

“The delivery driver delivered the package to an unknown house so I never received the original package. After a lot of emails and process they finally sent some of my items out, which I have now received. But I am still waiting on one more item which I haven't had any updates on and have re-chased. Not a fun process to go through when you are 7/8 months pregnant and ordered this about two months ago now. I wouldn't use their website again.”

Helpful Report

Posted 6 months ago

Hi Rebecca, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz delivery. We do appreciate all feedback from our customers and this will be reviewed internally. Best wishes Holly

Posted 3 months ago

“A few days after ordering this replacement part, I received a refund on my card with no notice or explanation from the company. Didn't bother reordering because with no other information, I assumed it would just happen again.”

Helpful Report

Posted 8 months ago

“I have received my product damaged. I sent an email, but I did not receive a new one or respond”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to leave us a review. We are so sorry to hear that you have experienced an issue with your Snuz furniture. We do appreciate all feedback that we receive from our customers as this helps us to improve our service. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution as quickly as possible. Best wishes Snuz CE Team

Posted 1 year ago

“Paid for next working day delivery for some pets that were missing and this arrived a day late. Doesn’t sound much but my girlfriend had gone into labour by this point. Customer service were very belligerent about saying the delivery aligned to to the terms and conditions but this didn’t meet my expectations in terms of next working day and would not refund the delivery charge”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to leave us a review. We are so sorry to hear this. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 1 year ago

“Snuzpod 4 review Stunning looking item, but falsely advertised hence my 1 star review. The Mobile is not fit for purpose and it’s a very expensive add for it not to fit correctly. The reason behind my 1 star review is because of the very little attention to detail. This item is sold so you can take the bassinet with you around the house but what they fail to mention is that the £50 optional extra Mobile can only be used when the bassinet is on the base once you take it off the base the Mobile is then in the way and touches the floor and you are unable to use it to move around the house unless you get out tools to take it apart every time you move it which nobody would do. The response from Snuz was basically well just take it off when you want to move it. That’s not very helpful and when told to go back to where I purchased it from which was Pramworld that they should be able to give a refund. I got in touch with Pramworld who then emailed you guys, and then you guys we’re on the side with Pramworld saying that because you don’t state it can be moved around on the bassinet, then it hasn’t been miss sold. That’s a very easy get out clause just because you don’t state it can be used. Why would you presume that the customer would know this, the whole selling point to your item is that you can move it from room to room without the need to take the base, if that’s the case, don’t sell, optional extras that cannot be used You can’t expect to advertise an item that you can move freely around the house into different rooms and not mention the mobile cannot be attached. If you see by my photos, you will see it’s totally unusable. DO NOT buy the expensive mobile if you want to move it to different rooms.!! I will be leaving a detailed review On YouTube, TikTok, and instagram to make buyer aware.”

Helpful Report

Posted 1 year ago

Hi Callum, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your SnuzPod. We completely understand how frustrating this must be. We do appreciate all feedback from our customers as this helps us to improve both our products and service. Your feedback will be passed onto the relevant department to be reviewed as soon as possible. Best wishes, Snuz

Posted 1 year ago

“Postage has taken ages, weeks longer than expected. Still waiting for parcel now.”

Helpful Report

Posted 1 year ago

Hi Victoria, Thank you for taking the time to leave us a review. We are so sorry to hear that you have not yet received your order. Please get in touch with our Customer Care Team on direct@snuz.co.uk with your postcode or order number and they can review the problem that you are experiencing to provide you with a resolution. Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“Product not received”

Helpful Report

Posted 1 year ago

Hi Jeanene, Thank you for taking the time to leave us a review. We are so sorry to hear that you have not yet received your order. Please get in touch with our Customer Care Team on direct@snuz.co.uk with your postcode or order number and they can review the problem that you are experiencing to provide you with a resolution. Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“This review is for Snuz online ordering system. I placed an order on the 30th October, and paid on that day. Today is 15th Nov, so over two weeks since order date. I received this link for survey, they know I bought stuff, they took the money BUT I have heard nothing else from the company- no order confirmation, no shipping details, let alone tracking. I have no idea what has happened to my order. I can't even contact customer service as there is no email address. This was international shipment to US, calling is really not an option. Snuz, really it can't be that difficult to have automatic order confirmation, fulfillment sent to customer- all other companies do it! And you claim to ship internationally and are open to international business, you can't just have a UK customer service number- how hard is it to have email for customer service? I order from Boden, Joules all the time with no problems, this has been a special experience. Extremely disappointed and unless I hear from you guys shortly, I will be reaching out to my credit card company for payment refund. Pratigya P.s- I also contacted your customer service via your online form.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your experience with Snuz. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution as soon as possible. Best wishes, Snuz

Posted 1 year ago

“I can’t believe that this people send me an email asking for a review when they have flagged my payment twice…. I have lost money and time trying to buy in snuz.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave us a review. We are so sorry to hear that you are experiencing an issue with your payment. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Take care and best wishes, Snuz CE Team.

Posted 1 year ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 80%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Snuz Reviews