Name: Snuz
Rating: 4.13

“The products are great, absolutely five out of five. However I am struggling to get a spare part for one of them and this will limit its usability in the months to come. Very disappointing given the initial cost of the item.”

Helpful Report

Posted 1 year ago

Hi Iain, Thank you for taking the time to leave us a review. I am so sorry to hear that you are disappointed. Please do contact our customer care team on direct@snuz.co.uk quoting the part that you require, and we can then take a look into this for you. Best wishes CS Team

Posted 1 year ago

“I bought this item for my granddaughter. It was something my daughter wanted to try, she already has 3 daughters and other cribs weren't very successful, so here's hoping. Baby Rose is due in 4 weeks, so I will let you know !”

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Posted 1 year ago

Hi there, Thank you so much for your review, it really means a lot to us as a team. We hope that you enjoy using your products! Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“Great quality. Both service, packaging and product. Love the jersey fabric. Super soft and comfy for my daughter”

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Posted 1 year ago

Thank you for taking the time to leave us a review. We pride ourselves on our products and service and it is great to hear about your experience with us. Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“Sheets are a great product. They are a perfect fit for the Snuzbaskit and are comfy and soft. Delivery was exceptional and order arrived within 48 hours of purchase.”

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Posted 1 year ago

Hi there, Thank you so much for your review, it really means a lot to us as a team when our customer's are happy and satisfied! I will be sure to pass your kind words onto the rest of the team. Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“Perfect product just not delivered next day as stated.”

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Posted 1 year ago

Hi Claire, Thank you for taking the time to leave us a review. We are so pleased to hear that you are happy with your item, however do apologise that your order was delayed. We do use third party Courier's and sadly some deliveries can be delayed but we do work hard to rectify any delays for our customers. Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“Bought this for my new Granddaughter due in April and very happy with it.”

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Posted 1 year ago

Hi Jackie, Thank you so much for your review, it really means a lot to us as a team when our customer's are happy and satisfied! I will be sure to pass your kind words onto the rest of the team. Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“Needed a small spare part which was "lost" during a house move. Received the pack of replacement parts within a week”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for your review, it really means a lot to us as a team when our customer's are happy and satisfied! I will be sure to pass your kind words onto the rest of the team. Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“Bought this as a gift for my daughter in law after seeing these at a baby show. Arrived quickly and looks lovely. Baby due in January so not had a chance to use but sure it will be perfect”

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Posted 1 year ago

Hi there, Thank you so much for your review, it really means a lot to us as a team when our customer's are happy and satisfied! I will be sure to pass your kind words onto the rest of the team. Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“Order delivery promptly and carefully”

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Posted 1 year ago

Thank you for taking the time to leave us a review! We pride ourselves on the products that we offer and it is great to hear your feedback. We hope you continue to enjoy using our products! Best wishes, Snuz CE Team.

Posted 1 year ago

“Great company and great mattress! We accidentally ordered the wrong mattress size and they were super helpful on the phone and arranged free collection of it the next day. We have since bought the correct mattress and the baby has slept very well on it. Would happily order from Snuz again.”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for your review, it really means a lot to us as a team when our customer's are happy and satisfied! I will be sure to pass your kind words onto the rest of the team. Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“A little bit expensive but pleased with product would have liked it slightly thicker”

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Posted 1 year ago

Hi there, Thank you so much for your review, it really means a lot to us as a team when our customer's are happy! I will be sure to pass your feedback on to the relevant department to be reviewed. Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“Postage has taken ages, weeks longer than expected. Still waiting for parcel now.”

Helpful Report

Posted 1 year ago

Hi Victoria, Thank you for taking the time to leave us a review. We are so sorry to hear that you have not yet received your order. Please get in touch with our Customer Care Team on direct@snuz.co.uk with your postcode or order number and they can review the problem that you are experiencing to provide you with a resolution. Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“Product not received”

Helpful Report

Posted 1 year ago

Hi Jeanene, Thank you for taking the time to leave us a review. We are so sorry to hear that you have not yet received your order. Please get in touch with our Customer Care Team on direct@snuz.co.uk with your postcode or order number and they can review the problem that you are experiencing to provide you with a resolution. Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“Easy to use website, fast delivery. Not used items yet as they are a present for my daughter in law.”

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Posted 1 year ago

Hi Sandra, Thank you so much for your review, it really means a lot to us as a team when our customer's are happy and satisfied! I will be sure to pass your kind words onto the rest of the team. Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“All the Snüz products I've bought so far are lovely quality, well designed, and all look lovely in the bedroom.”

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Posted 1 year ago

Hi Emily, Thank you for taking the time to leave us a review. We pride ourselves on our products and service and it is great to hear that you are happy with your Snuz items. Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“Great product, bought for my friends baby, that’s T is the perfect gift”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for your review, it really means a lot to us as a team when our customer's are happy and satisfied! I will be sure to pass your kind words onto the rest of the team. Take care and best wishes, Snuz CE Team.

Posted 1 year ago

“Very good quality and quick delivery”

Helpful Report

Posted 1 year ago

Hi Anna, Thank you so much for taking the time to review your experience, it really does mean a lot to us! I will be sure to pass your kind words onto the rest of the team. Take care and best wishes, Snuz CE Team. Best wishes, Snuz CE Team.

Posted 1 year ago

“This review is for Snuz online ordering system. I placed an order on the 30th October, and paid on that day. Today is 15th Nov, so over two weeks since order date. I received this link for survey, they know I bought stuff, they took the money BUT I have heard nothing else from the company- no order confirmation, no shipping details, let alone tracking. I have no idea what has happened to my order. I can't even contact customer service as there is no email address. This was international shipment to US, calling is really not an option. Snuz, really it can't be that difficult to have automatic order confirmation, fulfillment sent to customer- all other companies do it! And you claim to ship internationally and are open to international business, you can't just have a UK customer service number- how hard is it to have email for customer service? I order from Boden, Joules all the time with no problems, this has been a special experience. Extremely disappointed and unless I hear from you guys shortly, I will be reaching out to my credit card company for payment refund. Pratigya P.s- I also contacted your customer service via your online form.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your experience with Snuz. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution as soon as possible. Best wishes, Snuz

Posted 1 year ago

“Excellent product”

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Posted 1 year ago

Thank you for taking the time to leave us a review. We pride ourselves on our products and service and it is great to hear about your experience with us. Best wishes, Snuz CE Team.

Posted 1 year ago

“I can’t believe that this people send me an email asking for a review when they have flagged my payment twice…. I have lost money and time trying to buy in snuz.”

Helpful Report

Posted 1 year ago

Hello, Thank you for taking the time to leave us a review. We are so sorry to hear that you are experiencing an issue with your payment. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Take care and best wishes, Snuz CE Team.

Posted 1 year ago


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Snuz Reviews