Name: Snuz
Address: The Green, Stratford-Upon-Avon, Warwickshire
Rating: 4.05

“I am so pleased with my purchase of the Snuz crib and mattress. It was for my daughter and son-in-law and they love it. It looks beautiful on their nursery. The customer service was unbelievable. I had a bit of a problem and I was given so much help and consideration. The problem was solved right away. Snuz is an excellent company and I can’t recommend them highly enough.”

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Posted 2 years ago

Hi there, Thank you for taking the time to leave us a review Melinda! We are so sorry to hear that you experienced an issue with your purchase but we are so pleased to hear that we have rectified this promptly for you. We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Snuz CE Team

Posted 2 years ago

“Just what was needed as a replacement for an upcycled 2nd hand Snuzpod for my visiting grandaughter. Somehow one of the mattress bases had hit mislaid. Didn’t matter that it was a different colour as the mattress covered it and white colour looking for was out of stock.”

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Posted 2 years ago

Hi there, Thank you for taking the time to leave us a review. We are so pleased to hear that this was just what you needed. We hope that you are enjoying the product! Best wishes, Snuz CE Team

Posted 2 years ago

“I ordered this cot for my grandson. My son put it together and found 3 screws were missing. He contacted Snuez who sent some to him very quickly and all is well. So far my grandson has been sleeping very well and the cot appears to be good quality and sturdy. Customer service and delivery was excellent.”

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Posted 2 years ago

Hi Duncan, Thank you for taking the time to review your experience! We are so sorry for the issue you originally experienced but we are so pleased that we have been able to resolve this promptly for you. Best wishes Snuz CE Team

Posted 2 years ago

“I have received my product damaged. I sent an email, but I did not receive a new one or respond”

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Posted 2 years ago

Hi there, Thank you for taking the time to leave us a review. We are so sorry to hear that you have experienced an issue with your Snuz furniture. We do appreciate all feedback that we receive from our customers as this helps us to improve our service. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution as quickly as possible. Best wishes Snuz CE Team

Posted 2 years ago

“Excellent service, high quality products.”

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Posted 2 years ago

Thank you for taking the time to write your wonderful review Karolina! We aim to provide the best experience to our customers and we are so pleased to hear about your experience with us! Best wishes, Snuz CE Team

Posted 2 years ago

“Paid for next working day delivery for some pets that were missing and this arrived a day late. Doesn’t sound much but my girlfriend had gone into labour by this point. Customer service were very belligerent about saying the delivery aligned to to the terms and conditions but this didn’t meet my expectations in terms of next working day and would not refund the delivery charge”

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Posted 2 years ago

Hi there, Thank you for taking the time to leave us a review. We are so sorry to hear this. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 2 years ago

“Snuzpod 4 review Stunning looking item, but falsely advertised hence my 1 star review. The Mobile is not fit for purpose and it’s a very expensive add for it not to fit correctly. The reason behind my 1 star review is because of the very little attention to detail. This item is sold so you can take the bassinet with you around the house but what they fail to mention is that the £50 optional extra Mobile can only be used when the bassinet is on the base once you take it off the base the Mobile is then in the way and touches the floor and you are unable to use it to move around the house unless you get out tools to take it apart every time you move it which nobody would do. The response from Snuz was basically well just take it off when you want to move it. That’s not very helpful and when told to go back to where I purchased it from which was Pramworld that they should be able to give a refund. I got in touch with Pramworld who then emailed you guys, and then you guys we’re on the side with Pramworld saying that because you don’t state it can be moved around on the bassinet, then it hasn’t been miss sold. That’s a very easy get out clause just because you don’t state it can be used. Why would you presume that the customer would know this, the whole selling point to your item is that you can move it from room to room without the need to take the base, if that’s the case, don’t sell, optional extras that cannot be used You can’t expect to advertise an item that you can move freely around the house into different rooms and not mention the mobile cannot be attached. If you see by my photos, you will see it’s totally unusable. DO NOT buy the expensive mobile if you want to move it to different rooms.!! I will be leaving a detailed review On YouTube, TikTok, and instagram to make buyer aware.”

Helpful Report

Posted 2 years ago

Hi Callum, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your SnuzPod. We completely understand how frustrating this must be. We do appreciate all feedback from our customers as this helps us to improve both our products and service. Your feedback will be passed onto the relevant department to be reviewed as soon as possible. Best wishes, Snuz

Posted 2 years ago

“I emailed asking about the products prior to ordering and received a quick and thorough response, received my order quickly and I'm very happy with the quality of the products that I received! Would highly recommend :)”

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Posted 2 years ago

Hi Rachael, Thank you so much for taking the time to review your experience, it really does mean a lot to us! Best wishes, Snuz CE Team.

Posted 2 years ago

“The SnuzBaskit came swiftly and looks like great quality. The mattress and sheets feel comfy for our little one. We wanted something less bulky than the wooden bedside sleepers or Moses baskets, and this seems like a great alternative. We still haven't tried it yet as baby hasn't arrived but look forward to using it.”

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Posted 2 years ago

Hi there, Thank you so much for your review, it really means a lot to us as a team when our customer's are happy and satisfied! We hope that you enjoy using your Snuz products! Take care and best wishes, Snuz CE Team.

Posted 2 years ago

“I have bought Snuz products for both of my children and they are very good quality and have lovely designs. I would definitely recommend to others.”

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Posted 2 years ago

Hi there, Thank you so much for your review, it really means a lot to us as a team when our customer's are happy and satisfied! I will be sure to pass your kind words onto the rest of the team. Take care and best wishes, Snuz CE Team.

Posted 2 years ago

“Snuz have been excellent and gone the extra mile. Despite me quoting an incorrect delivery address they resent a replacement. Unfortunately Yodel delivered an incorrect parcel destined for someone else and I'm still waiting for Yodel to deliver the correct parcel as sent by Snuz.”

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Posted 2 years ago

Thank you for taking the time to share your feedback with us! We are so sorry to hear that you experienced an issue with your recent purchase but we are so pleased to hear that we have rectified this promptly for you. We hope you enjoy using your items!

Posted 2 years ago

“I got the SnuzKot Toddler Rails White, it has a great design and quality. In my experience though it was slightly difficult to install and fit it perfectly and I’m a skilled person..! So make sure to take your time and don’t force it to not cause any damage 🙏”

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Posted 2 years ago

Hi Emir, Thank you for taking the time to share your feedback with us. I am so sorry to hear that you experienced difficulty with installing this. We do appreciate all feedback we receive as this helps us to improve both our products and service and this will of course be passed onto the relevant department. Best wishes CS Team

Posted 2 years ago

“The products are great, absolutely five out of five. However I am struggling to get a spare part for one of them and this will limit its usability in the months to come. Very disappointing given the initial cost of the item.”

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Posted 2 years ago

Hi Iain, Thank you for taking the time to leave us a review. I am so sorry to hear that you are disappointed. Please do contact our customer care team on direct@snuz.co.uk quoting the part that you require, and we can then take a look into this for you. Best wishes CS Team

Posted 2 years ago

“I bought this item for my granddaughter. It was something my daughter wanted to try, she already has 3 daughters and other cribs weren't very successful, so here's hoping. Baby Rose is due in 4 weeks, so I will let you know !”

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Posted 2 years ago

Hi there, Thank you so much for your review, it really means a lot to us as a team. We hope that you enjoy using your products! Take care and best wishes, Snuz CE Team.

Posted 2 years ago

“Great quality. Both service, packaging and product. Love the jersey fabric. Super soft and comfy for my daughter”

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Posted 2 years ago

Thank you for taking the time to leave us a review. We pride ourselves on our products and service and it is great to hear about your experience with us. Take care and best wishes, Snuz CE Team.

Posted 2 years ago

“Sheets are a great product. They are a perfect fit for the Snuzbaskit and are comfy and soft. Delivery was exceptional and order arrived within 48 hours of purchase.”

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Posted 2 years ago

Hi there, Thank you so much for your review, it really means a lot to us as a team when our customer's are happy and satisfied! I will be sure to pass your kind words onto the rest of the team. Take care and best wishes, Snuz CE Team.

Posted 2 years ago

“Perfect product just not delivered next day as stated.”

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Posted 2 years ago

Hi Claire, Thank you for taking the time to leave us a review. We are so pleased to hear that you are happy with your item, however do apologise that your order was delayed. We do use third party Courier's and sadly some deliveries can be delayed but we do work hard to rectify any delays for our customers. Take care and best wishes, Snuz CE Team.

Posted 2 years ago

“Bought this for my new Granddaughter due in April and very happy with it.”

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Posted 2 years ago

Hi Jackie, Thank you so much for your review, it really means a lot to us as a team when our customer's are happy and satisfied! I will be sure to pass your kind words onto the rest of the team. Take care and best wishes, Snuz CE Team.

Posted 2 years ago

“Needed a small spare part which was "lost" during a house move. Received the pack of replacement parts within a week”

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Posted 2 years ago

Hi there, Thank you so much for your review, it really means a lot to us as a team when our customer's are happy and satisfied! I will be sure to pass your kind words onto the rest of the team. Take care and best wishes, Snuz CE Team.

Posted 2 years ago

“Bought this as a gift for my daughter in law after seeing these at a baby show. Arrived quickly and looks lovely. Baby due in January so not had a chance to use but sure it will be perfect”

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Posted 2 years ago

Hi there, Thank you so much for your review, it really means a lot to us as a team when our customer's are happy and satisfied! I will be sure to pass your kind words onto the rest of the team. Take care and best wishes, Snuz CE Team.

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 70%
Accurate And Undamaged Orders	Greater than 86%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Snuz Reviews