Name: Snuz
Address: The Green, Stratford-Upon-Avon, Warwickshire
Rating: 3.90

“Never received items as EVRI said they were damaged in transit. Have not heard back from Snuz about a replacement.”

Posted 3 weeks ago

Hi Mary, Thank you for your feedback. We're very sorry for the disappointment caused! We can confirm that we've now been in touch and have arranged for a replacement order to be sent as a priority. We do apologise for the inconvenience and appreciate your patience while we got this resolved. Best wishes Snuz CE Team

Posted 3 weeks ago

“Snuz Pod Mattress was delivered swiftly but was sent to the wrong address. We still haven’t recieved the 2 mattress protectors, I have emailed you back by replying to the purchase confirmation email and I have been trying to call between 9-1pm Mon-Fri but no one is picking up. Please can someone get back to me as Evri are saying they are still awaiting the package. Thank you”

Helpful Report

Posted 1 month ago

Hi there, Thank you for taking the time to leave us a review. We are so sorry to hear this! Please do get in touch with our Customer Experience team on direct@snuz.co.uk with your full address and we can look into this urgently for you. We do apologise for the disappointment this has caused. Best wishes, Snuz CE Team

Posted 3 weeks ago

“I sent an email regarding a mistake in my order over a week ago and after receiving an automatic reply saying that I’d get a reply within 48 hours, sending a follow up email, and attempting to contact with the same message on Facebook messenger, I’ve heard nothing back. This means I’m left with the wrong product which I can’t use and am unsure of what my options are. I’m so disappointed because I’d done my research on which was the best mattress to get and had expected better communication from the company.”

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Posted 3 months ago

“Hello, I am a Snüz customer from Bulgaria, and my wife and I are expecting our first child—a baby boy. We decided to purchase baby furniture from Snüz, as it is marketed as high-standard quality. Locally, the entire package cost us 4,200 BGN, which is a significant amount, especially considering the average monthly salary in Bulgaria is around 2,200 BGN. This makes the furniture nearly twice the cost of what most people earn in a month. For the price we paid, I would rate the product 2 out of 5 stars. The fitment of panels and components is extremely poor, with pieces that don’t align easily and an assembly process that is far from straightforward. When comparing Snüz to mid-range furniture brands like IKEA or Jysk, Snüz is undoubtedly disappointing. While I do appreciate the product design, which stands out compared to other options on the market, the overall quality and user experience fall far short of expectations, especially at this price point.”

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Posted 1 year ago

Thank you for sharing your feedback! We’re sorry to hear that the fitment and assembly of the furniture did not meet your expectations. Please contact our customer service team at direct@snuz.co.uk so we can assist you further.

Posted 1 year ago

“It’s very light, looks nice, however any weight on the ends, the basket flips up, seems very insecure and will look to return. Question it’s safety to be honest.”

Helpful Report

Posted 1 year ago

Hi Liam, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our customer care team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 1 year ago

“Really unhappy with this. I purchased it as I had the snuzpod for my baby and so thought it was naturally a good upgrade for her cot. I wasn’t sent any order confirmation or anything so had to chase a week later to see if it was ordered/ arriving etc. finally arrived and it’s so rustly it wakes my daughter up every time she turns in the night. I also washed the mattress cover as instructed on the care label and now it’s gone all funny/ pulled/ fluffy and ruined. Would not buy again and this email prompt reminded me I really need to email customer services about returning.”

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Posted 2 years ago

“I ordered and payed next day delivery of 2 things and one of them was delivered wrong! And I needed it urgently...honnestly the saying that crossed my head was...you had ONE job...and you did it poorly Only reason I am giving 2 stars is the lady at the customer service was nice and helpful... Also, ordered again fitted sheets almost a week ago and no sign of them, so just left to wonder when and what will be delivered this time”

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Posted 2 years ago

“After the first wash, the mattress cover had already developed pilling. I'm dissapointed.”

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Posted 2 years ago

“I was rather disappointed with the bundle that I purchased. The cot had rough wooden bits and we had to sand it ourselves. In addition the duo mattress is marked as Don’t Buy by Which magazine as it failed most of their safety tests. I am throwing it away and buying Which recommended alternative instead.”

Helpful Report

Posted 2 years ago

Hi Yana, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 2 years ago

“Ordered snuzpod, snuzkot and a matching chest of drawers/changing table. Really like the look and design of it, but you have to build it from scratch on your own. Worst than IKEA assembly - many pieces, items are not marked or labelled, very basic instructions and pieces do nor fit easily together. Paying £600 for a chest of drawer and having to spend a day having to build it - a complete joke. For that reason a poor rating. I would have never built it myself as a woman, nor had the patience when I am expecting a child. My husband is brilliant at diy but even he struggled to get it right. Also, ordered wrong color. Emailed same day but only got a reply 3 days later that items left thus not possible to exchange, only to send back for refund and order a new one. Next day delivery - not next day.”

Helpful Report

Posted 2 years ago

Hi Egle, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Best wishes Snuz CE Team

Posted 2 years ago

“It seemed really comfy just to snuggle but when it came to actually sleeping, it put my upper back into a really weird position, and made my hips dig in to the mattress so I ended up with upper back and hip pain which was not the desired result at all. It’s a shame because it’s well made but it doesn’t suit me at all.”

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Posted 2 years ago

Hi Beth, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz Curve. We do appreciate all feedback from our customers and this will be reviewed internally. Best wishes Snuz CE Team

Posted 2 years ago

“I did so much research online for the perfect pregnancy pillow and I really thought I’d found ‘the one’ from Snuz. Unfortunately I’ve found myself waking in the middle of the night struggling to turn over with such bad pain in my lower back. I’ve given this pillow a couple of weeks of trying out to see if there’s a better way to use it but sadly now it’s just laid at the side of the bed not being used. Also wouldn’t recommend this for taller people because I feel like my ankles were at the very bottom of the pillow and made it hard to stay in position.”

Helpful Report

Posted 2 years ago

Hi Leonie, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 2 years ago

“The toddler bed rails don’t fit properly and my daughter rolls a lot in her sleep and has fallen out every time. I would have expected them to be higher and longer. Disappointed”

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Posted 3 years ago

“The products are great, absolutely five out of five. However I am struggling to get a spare part for one of them and this will limit its usability in the months to come. Very disappointing given the initial cost of the item.”

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Posted 3 years ago

Hi Iain, Thank you for taking the time to leave us a review. I am so sorry to hear that you are disappointed. Please do contact our customer care team on direct@snuz.co.uk quoting the part that you require, and we can then take a look into this for you. Best wishes CS Team

Posted 3 years ago

“I ordered a crib and my order stated that the goods would arrive the next working day. After 4 days (without any communication from Snuz) I emailed asking where my goods were. A colleague named ‘Liv’ responded saying that there was a delay with the delivery company and if I didn’t receive the goods in another 5 days, to get back in touch. I wasn’t happy with this so emailed back. Another colleague called ‘Holly’ promptly replied, investigate and had my item on a next day delivery. The item was delivered today. Holly was very efficient and professional. Liv, on the other hand was quick to blame the delivery company and say it had nothing to do with Snuz. Communication overall extremely poor but Holly was very good!!”

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Posted 3 years ago

Hi Isabel, Thank you for your review. We're sorry to hear that you had a more negative experience to start out with, however thank you for recognising Holly's quick efforts at resolving the issue at hand. We have looked back through the tickets and can confirm that standard policies were being followed by Liv and it just happens that when you contacted Holly, the time frame would now been deemed as lost, which is why a replacement was issued. We do of course apologise that you feel this was not acceptable. Your feedback has been passed onto the relevant team members. Best wishes, Snuz CE Team

Posted 3 years ago

“Hi, I really love this products, but this time unfortunately it arrived with an small damage, I would like to know if there is something we can do about it”

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Posted 3 years ago

Hi Ana, Thank you for your review. I'm ever so sorry to hear that you've got some slight damage to your product! Please send an email to our customer experience team ( direct@snuz.co.uk ) and a member of the team will be more than happy to assist with getting this resolved for you! Thanks, Snuz CE Team.

Posted 3 years ago

“We were not sure which unit we had so oreder the dpole to find out it s too short. It would have helped if the dimensions were in the description. Due to its cost not worth returning so having a local company make the modifcation or a pole made”

Helpful Report

Posted 3 years ago

Hello, Thank you for taking the time to leave us a review. We do sell a range of spare parts on our website for each model SnuzPod that we have sold as the parts do differ between the different models. We do have a free UK returns service so please get in touch with our Customer Care Team on direct@snuz.co.uk and this can be processed for you. Best wishes, Snuz CS Team

Posted 3 years ago

“Haven’t had my parcel arrive but been asked for a review??”

Helpful Report

Posted 3 years ago

Hi Craig, Thank you for leaving us a review. I am so sorry to hear that you haven't received your order, I do understand the disappointment that this has caused. Please email our Customer Care Team on direct@snuz.co.uk who can look into this further to provide you with a resolution. Best wishes, Snuz CS Team

Posted 3 years ago

“Ordered Friday expecting next day delivery and still not received item”

Helpful Report

Posted 3 years ago

Hi Lisa, Thank you for your recent order, I hope that you are well. I am so sorry to hear this! Our cut off for next day deliveries is 1pm, and any orders placed after 1pm on a Friday are dispatched the next working day. If you have any further problems with the delivery of your order, please don't hesitate to get in touch with our Customer Care Team on direct@snuz.co.uk. Best wishes, Snuz CS Team

Posted 3 years ago

“Very unimpressed. I've spent twice as long as the claimed 50 minutes assembling this. It feels like a prototype in need of a proper work-over from a product designer. It is fiddly for no apparent advantage. The assembly illustrations are ambigious in parts and some of sequencing does not appear to make sense. Quality control needs work too as one cross-brace was missing the nuts to recieve to the screws and another brace was split where the nut receptacle had been driven in too hard. I tried to assemble this a competent father attempting to help a daughter just home with a new-born. In the event, there is a crib but no stand to place it on. I wouldn't recommended this. Even without issues, it is expensive and overly complicated.”

Helpful Report

Posted 4 years ago

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Live Chat

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