Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Snuz Reviews

4.1 Rating 300 Reviews

77 %

of reviewers recommend Snuz

Company Reviews

Product Reviews

4.1

Based on 300 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 81%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

01386 791023

Write Your review

Tell us how Snuz made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Snuz 5 star review on 3rd May 2024

Christine Willetts

Snuz 5 star review on 1st March 2024

Jessica Greaves

Snuz 5 star review on 7th October 2022

Snuz 5 star review on 8th September 2020

Snuz 5 star review on 28th June 2020

Snuz 5 star review on 25th June 2020

Caroline Knapman

Snuz 5 star review on 13th April 2019

1

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered and payed next day delivery of 2 things and one of them was delivered wrong! And I needed it urgently...honnestly the saying that crossed my head was...you had ONE job...and you did it poorly Only reason I am giving 2 stars is the lady at the customer service was nice and helpful... Also, ordered again fitted sheets almost a week ago and no sign of them, so just left to wonder when and what will be delivered this time”

Posted 1 week ago

“After the first wash, the mattress cover had already developed pilling. I'm dissapointed.”

Posted 4 weeks ago

“I was rather disappointed with the bundle that I purchased. The cot had rough wooden bits and we had to sand it ourselves. In addition the duo mattress is marked as Don’t Buy by Which magazine as it failed most of their safety tests. I am throwing it away and buying Which recommended alternative instead.”

Posted 4 months ago

Hi Yana, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 3 months ago

“Ordered snuzpod, snuzkot and a matching chest of drawers/changing table. Really like the look and design of it, but you have to build it from scratch on your own. Worst than IKEA assembly - many pieces, items are not marked or labelled, very basic instructions and pieces do nor fit easily together. Paying £600 for a chest of drawer and having to spend a day having to build it - a complete joke. For that reason a poor rating. I would have never built it myself as a woman, nor had the patience when I am expecting a child. My husband is brilliant at diy but even he struggled to get it right. Also, ordered wrong color. Emailed same day but only got a reply 3 days later that items left thus not possible to exchange, only to send back for refund and order a new one. Next day delivery - not next day.”

Posted 5 months ago

Hi Egle, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Best wishes Snuz CE Team

Posted 3 months ago

“It seemed really comfy just to snuggle but when it came to actually sleeping, it put my upper back into a really weird position, and made my hips dig in to the mattress so I ended up with upper back and hip pain which was not the desired result at all. It’s a shame because it’s well made but it doesn’t suit me at all.”

Posted 7 months ago

Hi Beth, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz Curve. We do appreciate all feedback from our customers and this will be reviewed internally. Best wishes Snuz CE Team

Posted 3 months ago

“I did so much research online for the perfect pregnancy pillow and I really thought I’d found ‘the one’ from Snuz. Unfortunately I’ve found myself waking in the middle of the night struggling to turn over with such bad pain in my lower back. I’ve given this pillow a couple of weeks of trying out to see if there’s a better way to use it but sadly now it’s just laid at the side of the bed not being used. Also wouldn’t recommend this for taller people because I feel like my ankles were at the very bottom of the pillow and made it hard to stay in position.”

Posted 8 months ago

Hi Leonie, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 3 months ago

“The toddler bed rails don’t fit properly and my daughter rolls a lot in her sleep and has fallen out every time. I would have expected them to be higher and longer. Disappointed”

Posted 10 months ago

“The products are great, absolutely five out of five. However I am struggling to get a spare part for one of them and this will limit its usability in the months to come. Very disappointing given the initial cost of the item.”

Posted 1 year ago

Hi Iain, Thank you for taking the time to leave us a review. I am so sorry to hear that you are disappointed. Please do contact our customer care team on direct@snuz.co.uk quoting the part that you require, and we can then take a look into this for you. Best wishes CS Team

Posted 1 year ago

“I ordered a crib and my order stated that the goods would arrive the next working day. After 4 days (without any communication from Snuz) I emailed asking where my goods were. A colleague named ‘Liv’ responded saying that there was a delay with the delivery company and if I didn’t receive the goods in another 5 days, to get back in touch. I wasn’t happy with this so emailed back. Another colleague called ‘Holly’ promptly replied, investigate and had my item on a next day delivery. The item was delivered today. Holly was very efficient and professional. Liv, on the other hand was quick to blame the delivery company and say it had nothing to do with Snuz. Communication overall extremely poor but Holly was very good!!”

Posted 1 year ago

Hi Isabel, Thank you for your review. We're sorry to hear that you had a more negative experience to start out with, however thank you for recognising Holly's quick efforts at resolving the issue at hand. We have looked back through the tickets and can confirm that standard policies were being followed by Liv and it just happens that when you contacted Holly, the time frame would now been deemed as lost, which is why a replacement was issued. We do of course apologise that you feel this was not acceptable. Your feedback has been passed onto the relevant team members. Best wishes, Snuz CE Team

Posted 1 year ago

“Hi, I really love this products, but this time unfortunately it arrived with an small damage, I would like to know if there is something we can do about it”

Posted 1 year ago

Hi Ana, Thank you for your review. I'm ever so sorry to hear that you've got some slight damage to your product! Please send an email to our customer experience team ( direct@snuz.co.uk ) and a member of the team will be more than happy to assist with getting this resolved for you! Thanks, Snuz CE Team.

Posted 1 year ago

“We were not sure which unit we had so oreder the dpole to find out it s too short. It would have helped if the dimensions were in the description. Due to its cost not worth returning so having a local company make the modifcation or a pole made”

Posted 1 year ago

Hello, Thank you for taking the time to leave us a review. We do sell a range of spare parts on our website for each model SnuzPod that we have sold as the parts do differ between the different models. We do have a free UK returns service so please get in touch with our Customer Care Team on direct@snuz.co.uk and this can be processed for you. Best wishes, Snuz CS Team

Posted 1 year ago

“Haven’t had my parcel arrive but been asked for a review??”

Posted 1 year ago

Hi Craig, Thank you for leaving us a review. I am so sorry to hear that you haven't received your order, I do understand the disappointment that this has caused. Please email our Customer Care Team on direct@snuz.co.uk who can look into this further to provide you with a resolution. Best wishes, Snuz CS Team

Posted 1 year ago

“Ordered Friday expecting next day delivery and still not received item”

Posted 1 year ago

Hi Lisa, Thank you for your recent order, I hope that you are well. I am so sorry to hear this! Our cut off for next day deliveries is 1pm, and any orders placed after 1pm on a Friday are dispatched the next working day. If you have any further problems with the delivery of your order, please don't hesitate to get in touch with our Customer Care Team on direct@snuz.co.uk. Best wishes, Snuz CS Team

Posted 1 year ago

“Very unimpressed. I've spent twice as long as the claimed 50 minutes assembling this. It feels like a prototype in need of a proper work-over from a product designer. It is fiddly for no apparent advantage. The assembly illustrations are ambigious in parts and some of sequencing does not appear to make sense. Quality control needs work too as one cross-brace was missing the nuts to recieve to the screws and another brace was split where the nut receptacle had been driven in too hard. I tried to assemble this a competent father attempting to help a daughter just home with a new-born. In the event, there is a crib but no stand to place it on. I wouldn't recommended this. Even without issues, it is expensive and overly complicated.”

Posted 2 years ago

“Snuz is suppose to make top quality products with excellent support. In the pictures the snuz products look very nice but they are very expensive for the price. We bought the Snuzkot, Snuzpod and Snuz changing units. The Snuzpod came and we didnt have much issues with that. Next came the snuz changing unit. There we had two issues. The drawer front had an imperfection but also the sides of the top of the changing unit had unpainted wood. Contacted Snuz and we did get a new door front but for the unpainted wood they told us its suppose to be like that. I looked at some other pictures of snuz changing units and that was not the case. Our third product and have to say the worst product was the Snuzkot. The product came with a manufacturing fault that two holes were not pre drilled. I contacted Snuz and told them about this. Their response was that I didnt buy it from an approved supplier and they will not send me a replacement part. So had to drill the holes myself. If the company was a descent company they would have just sent us one small piece of wood after we spen around 1200 pounds on all their products. The Snuzkot also does not fit seemingly together. There are spaces between the main frame and the crib bars which are wider in certain areas than others so you have to do some adjustment on your own. Overall for the money you spend I have to say Ikea Products are made better. In the future I would not buy products from Snuz again.”

Posted 3 years ago

“I ordered a new mattress and mattress protector. No mattress protector when package arrived despite it being on delivery docket and paid for. Customer service currently looking into it. My baby is overdue and I ordered from Ireland so very inconvenient.”

Posted 6 years ago

Snuz is rated 4.1 based on 300 reviews