Name: Snuz
Address: The Green, Stratford-Upon-Avon, Warwickshire
Rating: 3.99

“I would not recommend ordering from Snuz if based outside of the UK. For a relatively small order we had to pay customs, taxes and charges of approx 1/3 of the value of the order. This was not flagged to us in advance and would have made a lot more sense to purchase these locally.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 2 years ago

“My order was cancelled without any notification so I was waiting for the product. I am so dissapointed about the customer service. I feel so “funny” that I receive e-mail and I was asking feedback about the purchase… no comment.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 2 years ago

“Fantastic sleeping bag great for Mia's bedtime”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Snuz CE Team

Posted 2 years ago

“Great product and a fast delivery service. Thank you.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Snuz CE Team

Posted 2 years ago

“Very impressed with the Snuzbaskit. Excellent quality and perfect for my newborn. It’s very lightweight and great to take to the grandparents house. I had a query about my delivery and the Snuz customer service team were very quick to reply to my email. 100% recommend :)”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Snuz CE Team

Posted 2 years ago

“The mattress I ordered to match our snuzpod does not fit the bed even though it says it is the same edition. I called and emailed snuz to ask where to return the unopened mattress and was told I would receive a call back as the lady I needed to speak to was ‘on the other line’. I neither received a call nor an email reply and I have tried multiple times now. I have a mattress sat waiting to return having now bought one that fits, and nowhere to send it. Really disappointed with the customer service and the fact I am £44 out of pocket.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 2 years ago

“Very pleased with the nursery furniture.....thank you”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 2 years ago

“Delivered on time. Bought this for our new grandchild to use at our home. My daughter has got one also snd really pleased with it….”

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Posted 2 years ago

Hi Ella, Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 2 years ago

“As an expectant mother due to give birth to our first little one in April, we spent our Christmas shopping and researching everything baby. We visited a local stockiest of the Snuzpod and were highly impressed with the stability, sturdiness and overall look of the Snuzpod. In comparison to other bedside cribs available in store we found ourselves gravitating back to the Snuzpod. Very stylish, I loved the colour range and rocking frame which can also be stabilised. We cannot wait to use the Snuzpod.”

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Posted 2 years ago

Hi Paige, Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 2 years ago

“Good quality items”

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Posted 2 years ago

Hi Daniela, Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 2 years ago

“Good quality product and fast delivery would recommend.”

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Posted 2 years ago

Hi Abbie, Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 2 years ago

“Unfortunately the wrong item was sent, however when I spoke to someone on the phone she couldn't be more helpful. A really lovely and helpful lady who got my order to me the next day, thank you so much.”

Helpful Report

Posted 2 years ago

Hi Victoria, Thank you for taking the time to leave us a review Melinda! We are so sorry to hear that you experienced an issue with your purchase but we are so pleased to hear that we have rectified this promptly for you. We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 2 years ago

“I bought this as a gift for my daughter in law she purchased a snuz pod crib for the baby who is due in May she was really happy with it”

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Posted 2 years ago

Hi Sharon, Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 2 years ago

“Item ordered as a gift. Never arrived. When I checked my bank statement, item had been refunded with no explanation. Baffling. Very poor experience. Would not recommend.”

Helpful Report

Posted 2 years ago

Hi Jane, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz experience. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 2 years ago

“Only order if you live in UK. If you order to EU you have to pay the tax upon delivery. And if you want to return it, you have to foot the cost yourself. Customer service is bad too - you can only email then you have to wait days for a response and it’s a ‘pay extra to receive it or send it back’. Wouldn’t recommend for EU customers.”

Helpful Report

Posted 2 years ago

Hi Susie, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz delivery. We do appreciate all feedback from our customers and this will be reviewed internally. I can confirm that our team do have a 1-3 day response time, therefore your query has been solved within that time! Best wishes Snuz CE Team

Posted 2 years ago

“I was rather disappointed with the bundle that I purchased. The cot had rough wooden bits and we had to sand it ourselves. In addition the duo mattress is marked as Don’t Buy by Which magazine as it failed most of their safety tests. I am throwing it away and buying Which recommended alternative instead.”

Helpful Report

Posted 2 years ago

Hi Yana, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Please get in touch with our Customer Care Team on direct@snuz.co.uk and they can review the problem that you are experiencing to provide you with a resolution. Best wishes Snuz CE Team

Posted 2 years ago

“Ordered a crib at the end of Oct, didn’t receive a confirmation email although the money was taken out of my account right away. It took 4 and a half weeks for my order to arrive, and never received any emails to be able to track my order”

Helpful Report

Posted 2 years ago

Hi Mhairi, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Best wishes Snuz CE Team

Posted 2 years ago

“Great product and very good customer service.”

Helpful Report

Posted 2 years ago

Hi Jemma, Thank you for taking the time to leave us a review! We pride ourselves on our products and service and it is great to hear about your experience with us. We hope you enjoy using your Snuz items! Best wishes, Holly

Posted 2 years ago

“Ordered snuzpod, snuzkot and a matching chest of drawers/changing table. Really like the look and design of it, but you have to build it from scratch on your own. Worst than IKEA assembly - many pieces, items are not marked or labelled, very basic instructions and pieces do nor fit easily together. Paying £600 for a chest of drawer and having to spend a day having to build it - a complete joke. For that reason a poor rating. I would have never built it myself as a woman, nor had the patience when I am expecting a child. My husband is brilliant at diy but even he struggled to get it right. Also, ordered wrong color. Emailed same day but only got a reply 3 days later that items left thus not possible to exchange, only to send back for refund and order a new one. Next day delivery - not next day.”

Helpful Report

Posted 2 years ago

Hi Egle, Thank you for taking the time to leave us a review. We are so sorry to hear that you are disappointed with your Snuz furniture. We do appreciate all feedback from our customers and this will be reviewed internally. Best wishes Snuz CE Team

Posted 2 years ago

“Very unhappy with this. The first time I had to wash the cover I realised that this is nothing more than 3 pieces of hard sponge glued together. It’s noisy, bouncy and poor quality. We’ve been using it for 1 year and a bit, when I noticed that the mesh on the “waterproof” surface has gone dark. I took the cover off and it’s full of mold! This is terrifying! My child has been sleeping on it and was breathing this in. We live in a clean, dry, well heated new built, and this should have never happened. This mattress is poor quality and a hazard for children… now my kid is sleeping on an inflatable mattress whilst I get something else. I hope he’ll be fine and no health issue will occur due to sleeping on mold! I would not recommend buying this.”

Helpful Report

Posted 2 years ago

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