Snuz Reviews

Name: Snuz
Address: The Green, Stratford-Upon-Avon, Warwickshire
Rating: 3.93

3.9 Rating 343 Reviews

71 %

of reviewers recommend Snuz

3.9

Based on 343 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

0800 145 6536

Location:

The Green,
Stratford-Upon-Avon
Warwickshire
CV37 0JE

Anonymous

Anonymous // 01/01/2019

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“I’m still waiting on my delivery! It hasn’t yet arrived and I ordered a while ago now!”

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Posted 43 minutes ago

“I want to return my package and it says I am u able to return due to being in a different country but I live in Northern Ireland - part of the uk”

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Posted 22 hours ago

“Snuz Pod Mattress was delivered swiftly but was sent to the wrong address. We still haven’t recieved the 2 mattress protectors, I have emailed you back by replying to the purchase confirmation email and I have been trying to call between 9-1pm Mon-Fri but no one is picking up. Please can someone get back to me as Evri are saying they are still awaiting the package. Thank you”

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Posted 1 day ago

“Poor customer service. Ordered the wrong item and have been trying to get in contact with customer service for days and there’s no reply. Have tried to call the number and there’s no answer. The online chat doesn’t help either.”

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Posted 5 days ago

“J’ai acheté le couffin sur Vinted mais le matelas n’était pas propre. J’en ai racheté un sur le site Snuz et bien que le prix soit élevé, mon colis est rapidement arrivé (j’habite en France) et les dimensions sont parfaites”

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Posted 5 days ago

“I still haven’t received my snuzpod poles!”

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Posted 1 week ago

We're very sorry to hear that you still haven't received your SnuzPod poles. We've reviewed the tracking information and it appears that the parcel has unfortunately been lost within the network. To resolve this, we've arranged for a replacement order to be dispatched tomorrow using a next-day delivery service. We sincerely apologise for the delay and any inconvenience caused. Thank you for your patience while we get this sorted for you.

Posted 6 days ago

“Unfortunately dpd have become an extremely unreliable delivery company, due to the driver being incompetent, my snuzpod was stuck in the van for days seemingly being trampled over, so when it finally arrived it was so damaged I had to refuse it, I have had no updates as to when I will receive a replacement.”

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Posted 1 week ago

“It’s been 8 days since i ordered a mattress and the courier is still yet to received it, and my wife is due to give birth any day so this is highly disappointing from SNUZ.”

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Posted 1 week ago

“The product was fantastic. Waterproof cover was soft and sheets fitted perfectly. Lovely design. However the next day delivery came 5 days later. So product great, courier not good at all.”

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Posted 2 weeks ago

“Beautiful item for my new grandson”

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Posted 1 month ago

Thank you so much for your wonderful 5★ review. We’re delighted to hear that you’re happy with your purchase. Your kind feedback really means a lot to us!

Posted 3 weeks ago

“I ordered a mattress from Snüz on 4 May and received a notification from Evri on 9 May saying the parcel was being returned to the sender. I contacted both Snüz customer service and Evri immediately, yet by 12 May I am still waiting for both the mattress and a proper response from customer service. To make matters worse, I then received an email asking me to review an item I still haven’t received. This has been a terrible experience overall. Evri repeatedly sent notifications claiming delivery attempts had been made, despite me being home every single day with my newborn baby. No driver rang the bell, contacted me, or made any genuine attempt to deliver the parcel. Snuz customer service hasn’t replied to me in over 48hrs…”

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Posted 1 month ago

“Always loved snuZ, my little one has been in the bedside next to me, to the cot all the way to now the toddler bed”

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Posted 1 month ago

“Great product, great service, quality superb.”

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Posted 1 month ago

Thank you so much for your wonderful 5★ review. We’re delighted to hear that you’re happy with your purchase. Your kind feedback really means a lot to us!

Posted 3 weeks ago

“Poor customer service. Delivery was not made”

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Posted 1 month ago

“Part of the snuzbaskit stand is faulty - there is a unremovable blockage in the screw thread so you can’t screw in the screw. The stand is therefore unstable and not usable. Three emails have been sent to hello@snuz.co.uk and direct@snuz.co.uk about this issue with no response and it has now been over a week. Incredibly disappointing considering the money spent on snuz products here and via John Lewis. Snuz products are not cheap and often rely on expensive extras for essential set up so quality is a minimum expectation. Phone lines are currently down and the live chat is AI so there has been no other way to reach customer service.”

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Posted 1 month ago

We’re really sorry to hear about your experience and completely understand how frustrating this must have been. This is not the standard of quality or service we want our customers to receive. We’re glad we were able to arrange a replacement item for you, and we hope this has now resolved the issue. Thank you for your patience and for taking the time to share your feedback with us.

Posted 3 weeks ago

“I sent an email regarding a mistake in my order over a week ago and after receiving an automatic reply saying that I’d get a reply within 48 hours, sending a follow up email, and attempting to contact with the same message on Facebook messenger, I’ve heard nothing back. This means I’m left with the wrong product which I can’t use and am unsure of what my options are. I’m so disappointed because I’d done my research on which was the best mattress to get and had expected better communication from the company.”

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Posted 1 month ago

“Very bad customer service. I have ordered the mattress last week and it said next day delivery. It has been one week and I haven’t received anything yet. I have emailed them twice and they haven’t responded to me. Not what I expected from such a famous brand.”

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Posted 2 months ago

We’re very sorry to hear about your recent experience. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused. We can confirm that this issue has now been resolved and a replacement item was sent. Thank you for your patience while we worked to put things right.

Posted 3 weeks ago

“Parcel went missing. Unable to contact anybody.”

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Posted 2 months ago

We’re very sorry to hear about your experience and apologise for the difficulty you had contacting us. We can confirm that replacement items were sent and the issue has been resolved. Thank you for your patience while we worked to put things right.

Posted 3 weeks ago

“Tried to contact customer service about the mattress protectors I purchased. They have not responded.”

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Posted 2 months ago

Thank you for taking the time to leave us a review. We are so sorry to hear this! Please do get in touch with our Customer Experience Team on direct@snuz.co.uk and they can take a further look into this for you. Best wishes Snuz CE Team

Posted 2 months ago

“Not good, I ordered 2 sleep bags with no nappy change zip on it, I only realised once I’d washed them so now can’t send back They were advertised on the website with the zip for nappy change”

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Posted 2 months ago

Thank you for taking the time to leave us a review. We are so sorry to hear about your recent experience. We do appreciate all feedback that we receive from our customers as this does help us to improve both our products and service. Please do get in touch with our Customer Experience Team on direct@snuz.co.uk and they can take a further look and get this resolved for you. Best wishes Snuz CE Team

Posted 2 months ago

Snuz is rated 3.9 based on 343 reviews