Snuz Reviews

Name: Snuz
Address: The Green, Stratford-Upon-Avon, Warwickshire
Rating: 3.85

3.9 Rating 362 Reviews

69 %

of reviewers recommend Snuz

3.9

Based on 362 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

0800 145 6536

Location:

The Green,
Stratford-Upon-Avon
Warwickshire
CV37 0JE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It says 9-190 for the size, but the one I received is 184 cm.”

Helpful Report

Posted 1 week ago

Hi Gultac, Thank you for taking the time to leave a review. We are terribly sorry to see this. Please email hello@snuz.co.uk where we would be more than happy to help further. Best wishes, Snuz Team

Posted 1 week ago

“ordered over a week ago. parcel got sent to evri who have not updated the tracking from being processed in over a week. still not delivered 10 days later!! would have thought such an expensive brand would use good delivery services, seeing as everyone knows about evri 👀”

Helpful Report

Posted 1 week ago

Hi Hannah, We’re very sorry for the delay with your original delivery and understand your frustration. We can see that this has now been resolved with a replacement, and we hope this has reached you safely. Thank you for your patience, and we apologise again for the inconvenience caused. Best wishes, Snuz Team

Posted 1 week ago

“Would not buy again. Very expensive to say they dont even fit the snuzkot matress properly, they are far to big”

Helpful Report

Posted 2 weeks ago

Hi Jessica, We’re sorry to hear you’re disappointed with the fit. We’d really like the opportunity to look into this for you. Please email our team directly at direct@snuz.co.uk with your order details, and we’ll be happy to help. Best wishes, Snuz Team

Posted 2 weeks ago

“Order number #74524 Ordered a SnuzKot. Delivery was extremely slow. When it did arrive the box was heavily damaged and I asked the courier to take a photo of the damaged box. When I opened it, the cot was broken. I have emailed the company multiple times and had no response. I tried calling their customer service number between the hours of 09:00-13:00 weekdays which is when they say it’s operational and it tells me the line is now closed. I have paid hundreds of pounds and only have a broken cot. Terrible customer service. Avoid this company and go somewhere else for a cot.”

Helpful Report

Posted 3 weeks ago

Hi Blake, Thank you for bringing this to our attention. We’re very sorry to hear about the condition in which your SnuzKot arrived and the difficulties you experienced when trying to contact us. We are currently in contact with you directly and are working to resolve the issue as quickly as possible. We appreciate your patience while we work towards a satisfactory resolution. Best wishes, Snuz Team

Posted 2 weeks ago

“Parcel arrived damaged and customer service now went quiet”

Helpful Report

Posted 4 weeks ago

Hi there, Thank you for leaving this review, we are sorry for the issues caused here. I can see we have been in touch regarding this order and are in the process of getting this resolved with yourself. Best wishes, Snuz Team

Posted 4 weeks ago

“Never received my item. Have tried contact got a AI response and nothing else since. Extremely dissatisfied as this was due next day delivery as I am expecting a baby any time now!”

Helpful Report

Posted 1 month ago

Hi Holly, Thank you for this review, I can see you have been in touch and a replacement has been issued. We are sorry for the inconvenience initially caused. Best wishes, Snuz Team

Posted 4 weeks ago

“The bed itself is great and I’m really happy with it. However, the delivery experience was extremely disappointing. My friend purchased the bed as a gift for me and paid for next-day delivery, yet it arrived 19 days later. During that time, there were barely any updates. We were eventually told it would be delivered on 7th August, but nothing arrived and there was very little communication afterwards until it finally turned up today. Considering the price of the bed, and the fact that additional money was paid specifically for next-day delivery, I think waiting 19 days with such poor communication is unacceptable. At the very least, the next-day delivery charge should be refunded or at least updates during this time”

Helpful Report

Posted 1 month ago

Hi Batoul, Thank you for your review. We’re really pleased to hear you’re happy with the bed, but we’re truly sorry about the significant delivery delay and lack of communication. We have reviewed this order and can see this was a pre-order and is now showing as successfully delivered. If you do have any further questions please do let us know. Best wishes, Snuz Team

Posted 4 weeks ago

“very quick delivery and goos customer service”

Helpful Report

Posted 1 month ago

Hi Mahtab, Thank you for your lovely review! We're delighted to hear you were pleased with the quick delivery and our customer service. We really appreciate your feedback. Best wishes, Snuz Team

Posted 1 month ago

“Very expensive transport cost”

Helpful Report

Posted 1 month ago

Hi Sergio, Thank you for your feedback. We're sorry to hear you were disappointed with the shipping cost. We appreciate your feedback and will take them on board as we continue to review our services. Best wishes, Snuz Team

Posted 1 month ago

“Product arrived broken, and days later I'm still waiting for a response from customer service. I ordered a SnuzPod from Snüz partly because I needed a crib quickly, and they advertised next-day delivery. However, I didn't receive the product until three days later because Evri claimed it was larger than expected and required specialist delivery. While Snüz aren't directly responsible for Evri, I would expect them to choose a delivery service capable of handling their products. When the crib finally arrived, it was broken. I contacted customer support to request replacement parts, and four days later I have still received nothing other than an AI-generated response. The quality of both the product and the delivery service was disappointing, but the customer support has been even worse.”

Helpful Report

Posted 1 month ago

Hi Oliver, Thank you for taking the time to leave your feedback. We're very sorry to hear about your experience and apologise for the disappointment caused. We can confirm that we've now been in touch via email and have arranged for the required replacement parts to be sent. We appreciate your patience while we worked to resolve this and hope you're able to enjoy your item very soon. Best wishes, Snuz Team

Posted 1 month ago

“Not received it yet and not had any details of when it's due.”

Helpful Report

Posted 1 month ago

Hi Duncan, Thank you for your feedback. We're very sorry to hear about your experience. Please be assured that we are currently liaising with both you and the courier to investigate the delivery issue and work towards a resolution as quickly as possible. We appreciate your patience while we look into this and will continue to keep you updated. Best wishes, Snuz CE Team

Posted 1 month ago

“Lovely,just what I was looking for.So natural.”

Helpful Report

Posted 1 month ago

Thank you for your kind review! We're delighted to hear you had a great experience with both our products and our customer service. Your feedback means a lot to the team. Best wishes, Snuz CE Team

Posted 1 month ago

“Great products”

Helpful Report

Posted 1 month ago

Thank you for taking the time to leave us a wonderful review! Best wishes Snuz CE Team

Posted 1 month ago

“Never received items as EVRI said they were damaged in transit. Have not heard back from Snuz about a replacement.”

Helpful Report

Posted 2 months ago

Hi Mary, Thank you for your feedback. We're very sorry for the disappointment caused! We can confirm that we've now been in touch and have arranged for a replacement order to be sent as a priority. We do apologise for the inconvenience and appreciate your patience while we got this resolved. Best wishes Snuz CE Team

Posted 2 months ago

“Ordered the Snuzbaskit and it arrived with faulty parts. As per photo below one side of the stand was welded together and couldn’t be changed into a criss cross shape as per the instructions. It’s been difficult to get an answer on next steps from customer service, I think it’s all AI generated. They asked me to pack it all up and take it somewhere to return it but I advised this would be difficult as I’m heavily pregnant and could they send a replacement part instead, and their answers haven’t been clear and haven’t addressed what I’ve asked in my replies. Delivery took much longer than advertised so this is now time critical as baby is arriving very soon and I still don’t have a Moses basket or a solution from Snuz, really disappointing overall.”

Helpful Report

Posted 2 months ago

Hi Louisa, Thank you for taking the time to leave us a review. We’re very sorry to hear about your experience and completely understand how frustrating this situation must have been for you. We can see that this case has now been resolved, but if you do require any further assistance, please do reach out on direct@snuz.co.uk and we will look into this urgently. Best wishes, Snuz Customer Experience Team

Posted 2 months ago

“We purchased this as a downstairs option as we have a next to me crib, and what a dream it has been , due to its size and shape our new born finds it more comforting and cosy and as it has mesh sides we can see him and he can see us, as its lightweight we are constantly moving it around the house , we will probably buy another one, highly recommend it.”

Helpful Report

Posted 2 months ago

Thank you so much for your kind review! We’re thrilled to hear that you and your little one are loving the Snuz Baskit! Best wishes Snuz CE Team

Posted 2 months ago

“After 2 weeks, we only received half of the order, therefore we cannot use any of our purchase since the 2 parts are complements. We escalated the issue but noone seems to care : it takes several days to have a partial reply and the transport does not seems properly tracked by Snuz. In addition, the transport solution was very costly, not fully transparent and very complicated to manage for a family who has a job with office hours.”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and we understand how frustrating this must be. This is not the level of service we aim to provide at all. Please contact us at direct@snuz.co.uk with your order details, and our team will investigate this as a priority and work to resolve it as quickly as possible. Best wishes Snuz CE Team

Posted 2 months ago

“Amazing, after my original parcel going missing, customer service was fabulous and got a new one sent out straight away, I will be buying more items from snuz for my new granddaughter”

Helpful Report

Posted 2 months ago

Thank you for your lovely review! We're sorry to hear that your original parcel went missing, but we're so pleased our Customer Experience team was able to help quickly and get a replacement sent out to you. Best wishes Snuz CE Team

Posted 2 months ago

“Poor customer service and unhelpful support”

Helpful Report

Posted 2 months ago

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience! We’d really like the opportunity to investigate this properly and make things right for you as quickly as possible. Please do contact our team directly at direct@snuz.co.uk and we will look into this urgently. Best wishes Snuz CE Team

Posted 2 months ago

“I’m still waiting on my delivery! It hasn’t yet arrived and I ordered a while ago now!”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to leave us a review. We are so sorry to hear this! Please do get in touch with our Customer Experience team on direct@snuz.co.uk with your full address and we can look into this urgently for you. We do apologise for the disappointment this has caused. Best wishes, Snuz CE Team

Posted 2 months ago

Snuz is rated 3.9 based on 362 reviews