Snuz Reviews

4.55 Rating 99 Reviews
89 %
of reviewers recommend Snuz
Merchant Metrics
Shipping & Delivery
Delivery Methods
Read Snuz Reviews
Visit Website


01386 791023

Write Your review

Tell us how Snuz made you happy
Help future customers by talking about customer service, price, delivery, returns & refunds.
Minimum 10 characters
Would you like to add photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
What's your email?
We need your email address to verify that your review is genuine
Anonymous  // 01/01/2019
We chose our perfect Snuzkot and matching Snuzpod at the London Baby Show. We were so excited for it to arrive and to get our baby's room ready. We had a couple of minor issues with the hardware, when assembling and we called the helpline. Emma couldn't have been more helpful and efficient in getting replacement parts out to us to complete our little one's new cot. We're very impressed with the service we had from Snuz. We love our Kot and Pod, they look beautiful in the nursery. Thank you Emma!
Posted 1 month ago
The customer service I received by a colleague over the phone was absolutely amazing! Amazing by how swiftly and without-problem, my query was dealt with. Replacement parts were requested for, and the very kind colleague did everything she could on her end to mitigate for the inconvenience initially caused by the faulty snuzpod. I will most definitely be shopping with the company again- truly outstanding.
Posted 2 months ago
The zip on my snuzpod broke and I contacted Snuz to find out if I could buy a replacement canvas. They immediately offered to send me a replacement free of charge and it arrived the next day. My baby loves her snuzpod and I was very happy with the fantastic customer service. It's been the one baby item I could not have done without.
Posted 9 months ago
I love the quality and design of the products.
Posted 1 year ago
Great products, thanks to Hannah for amazing customer service
Posted 1 year ago
The quality of products is the best, I am so happy with the bedside crib we bought.
Posted 1 year ago
delivery delayed to add insult to injury the company sent the wrong size.

As the item arrived late it was too late to give the item as a present and we had to scramble to find something else in a short space of time which wasn't ideal and as we had already spent money on this item we had to spend even more on the gift we were giving as a replacement.

Not impressed this company leaves a lot to be desired and will think twice before ordering from here again
Posted 1 year ago
I love the concept of the Snuzpod, it’s fantastic, and it looks lovely too. But... am I missing something? There are lots of reviews to say that it’s a great design. I’m a designer and I put together a lot of flat pack furniture and I can’t help but curse how this is designed - it’s not at all fit for purpose. For something that is so prone to getting soiled, why is it so difficult to wash? Not only is it hand wash only but you have to take the whole thing apart to get the fabric off. The metal rods are almost impossible to get in and out and the wooden batons are equally frustrating to reinsert. Surely, the process of removing the fabric could be made simpler...? I’ve just taken it apart to wash it in order to pass it on to someone and it took me right back to the time when I was doing it with a newborn baby... even more stressful!

I do still recommend this product to friends because once it’s built, it’s great. But I do warn people about giving themselves plenty of time to put it together and to try and cover as much of it as possible so it doesn’t get dirty.
Posted 2 years ago
Lovely service and people, thanks to Emma who was an amazing help!!

Thanks very much
Posted 2 years ago
If i could give less than a 1 i would w3 purchased the snuz mode cot from mothercare as it looked great and it was grey and white the colour scheme we wanted once it was delivered and we opened it up tp put up the end panels and the trims were loose were it was jointed paint was scratched off so i contacted snuz and i admit customer service was great and fast and no squoble and sent us 2 replacement ends saying it would have been the delivery guy at fault, with workin away they were left in the boxes untouched for afew week we ordered the mattress which came no problem so thought get my brother to finish putting the cot up when hes finished some other work in the house hes a joiner i recived a phone call from him today sayin the cot is shocking its not leveling right so 2screws arent near the holes for them and every time hes screwed the screws its made the noise like the woods ready to split and other sections as hes doing it wood and paints splitting its shocking and this is coming from my brother whos a joiner by trade the past 25years if i could get my money back i would the first 3 photos are from the new parts rest from first time round
Posted 2 years ago
Thanks Snuz again fab service and great quality product 👍
Posted 2 years ago
Not usually one to write reviews but I felt it necessary for this amazing company. I can’t speak highly enough of them. Excellent products; wonderful customer service and a fantastic delivery process.

They understand completely the stresses of pregnancy and how important it is to buy good quality products and have them delivered on time.

I will definitely be buying from them again and would recommend to anyone.
Posted 2 years ago
easy to order and arrived the next day. Lovely quality
Posted 2 years ago
I think the design of this product is ingenious and practical.
Posted 2 years ago
Fantastic products with amazing design.
Posted 2 years ago
Best growbags i came accross!
Posted 2 years ago
On price and value. Plus delivery
Posted 2 years ago
Really good quality and easy to use
Posted 2 years ago
I LOVE my Snuz pod, I have had it for 3 years now and it has been used by my first son then my niece and then my friend borrowed it and now I'm using it again for my 2ndlittle boy!
I just replaced the mattress and I've bought some of the gorgeous patterned sheets, which are lovely and soft for baby and come woth gorgeous designs on!
Thank you! I'm a very happy customer!!
Posted 2 years ago
Delivery on time, good condition and quality
Posted 2 years ago
Snuz is rated 4.55 based on 99 reviews