Snuz Reviews

Name: Snuz
Address: The Green, Stratford-Upon-Avon, Warwickshire
Rating: 3.90

3.9 Rating 353 Reviews

70 %

of reviewers recommend Snuz

3.9

Based on 353 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 61%
Customer Service
Communication Channels	Email, Live Chat

Visit Website

Phone:

0800 145 6536

Location:

The Green,
Stratford-Upon-Avon
Warwickshire
CV37 0JE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a mattress from Snüz on 4 May and received a notification from Evri on 9 May saying the parcel was being returned to the sender. I contacted both Snüz customer service and Evri immediately, yet by 12 May I am still waiting for both the mattress and a proper response from customer service. To make matters worse, I then received an email asking me to review an item I still haven’t received. This has been a terrible experience overall. Evri repeatedly sent notifications claiming delivery attempts had been made, despite me being home every single day with my newborn baby. No driver rang the bell, contacted me, or made any genuine attempt to deliver the parcel. Snuz customer service hasn’t replied to me in over 48hrs…”

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Posted 2 months ago

“Always loved snuZ, my little one has been in the bedside next to me, to the cot all the way to now the toddler bed”

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Posted 2 months ago

“Great product, great service, quality superb.”

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Posted 2 months ago

Thank you so much for your wonderful 5★ review. We’re delighted to hear that you’re happy with your purchase. Your kind feedback really means a lot to us!

Posted 2 months ago

“Poor customer service. Delivery was not made”

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Posted 3 months ago

“Part of the snuzbaskit stand is faulty - there is a unremovable blockage in the screw thread so you can’t screw in the screw. The stand is therefore unstable and not usable. Three emails have been sent to hello@snuz.co.uk and direct@snuz.co.uk about this issue with no response and it has now been over a week. Incredibly disappointing considering the money spent on snuz products here and via John Lewis. Snuz products are not cheap and often rely on expensive extras for essential set up so quality is a minimum expectation. Phone lines are currently down and the live chat is AI so there has been no other way to reach customer service.”

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Posted 3 months ago

We’re really sorry to hear about your experience and completely understand how frustrating this must have been. This is not the standard of quality or service we want our customers to receive. We’re glad we were able to arrange a replacement item for you, and we hope this has now resolved the issue. Thank you for your patience and for taking the time to share your feedback with us.

Posted 2 months ago

“I sent an email regarding a mistake in my order over a week ago and after receiving an automatic reply saying that I’d get a reply within 48 hours, sending a follow up email, and attempting to contact with the same message on Facebook messenger, I’ve heard nothing back. This means I’m left with the wrong product which I can’t use and am unsure of what my options are. I’m so disappointed because I’d done my research on which was the best mattress to get and had expected better communication from the company.”

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Posted 3 months ago

“Very bad customer service. I have ordered the mattress last week and it said next day delivery. It has been one week and I haven’t received anything yet. I have emailed them twice and they haven’t responded to me. Not what I expected from such a famous brand.”

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Posted 3 months ago

We’re very sorry to hear about your recent experience. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused. We can confirm that this issue has now been resolved and a replacement item was sent. Thank you for your patience while we worked to put things right.

Posted 2 months ago

“Parcel went missing. Unable to contact anybody.”

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Posted 3 months ago

We’re very sorry to hear about your experience and apologise for the difficulty you had contacting us. We can confirm that replacement items were sent and the issue has been resolved. Thank you for your patience while we worked to put things right.

Posted 2 months ago

“Tried to contact customer service about the mattress protectors I purchased. They have not responded.”

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Posted 3 months ago

Thank you for taking the time to leave us a review. We are so sorry to hear this! Please do get in touch with our Customer Experience Team on direct@snuz.co.uk and they can take a further look into this for you. Best wishes Snuz CE Team

Posted 3 months ago

“Not good, I ordered 2 sleep bags with no nappy change zip on it, I only realised once I’d washed them so now can’t send back They were advertised on the website with the zip for nappy change”

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Posted 3 months ago

Thank you for taking the time to leave us a review. We are so sorry to hear about your recent experience. We do appreciate all feedback that we receive from our customers as this does help us to improve both our products and service. Please do get in touch with our Customer Experience Team on direct@snuz.co.uk and they can take a further look and get this resolved for you. Best wishes Snuz CE Team

Posted 3 months ago

“My order arrived incomplete and Snuz has not been able to refund or locate the missing item for over a week. My emails also go unanswered for multiple days. Would not recommend.”

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Posted 4 months ago

Thank you for your feedback! We’re very sorry to hear about the issues with your order and the delay in our response. We understand how frustrating this situation must be. Please do get in touch with our Customer Experience Team on direct@snuz.co.uk and they can take a further look into this for you. Best wishes Snuz CE Team

Posted 3 months ago

“Haven't tried many products to be able to provide an honest review!”

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Posted 4 months ago

Thank you for your feedback. We appreciate you taking the time to leave a review. Best wishes, Snüz CE Team

Posted 3 months ago

“Lovely fabric Well made Cute patterns/colours”

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Posted 4 months ago

Thank you for taking the time to leave us a wonderful review Rebecca!

Posted 4 months ago

“Extremely happy with the Snuz service and would highly recommend them.”

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Posted 4 months ago

Thank you so much for your wonderful 5★ review. We’re delighted to hear that you’re happy with your purchase.

Posted 2 months ago

“Replacement inside for fifth grandchild. Arrived promptly. Great product.”

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Posted 4 months ago

Thank you so much for your wonderful 5★ review!

Posted 2 months ago

“The screws arrived 10 days after ordering, happy with them but not the wait from Evie”

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Posted 4 months ago

Thank you for your 5★ review and for your patience while waiting for the screws to arrive. We’re pleased to hear you’re happy with them, although we’re sorry the delivery took longer than expected. Your feedback is appreciated and will be shared with the team.

Posted 2 months ago

“My daughter loved it ,it's for my first granddaughter.”

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Posted 4 months ago

Thank you so much for your lovely 5★ review! We’re delighted to hear your daughter loved it, especially for such a special occasion welcoming your first granddaughter!

Posted 2 months ago

“Baby not due till 19th april”

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Posted 4 months ago

Thank you for your 4★ review!

Posted 2 months ago

“I’m sure it would have been good if it turned up you must pick a better delivery firm my cot went to another address 🤔”

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Posted 4 months ago

“I am very happy to have a new set of screws for my SnuzKot Skandi Cot Bed, and that they arrived in 5 days. However, I also need the instructions of how to use them to put the bed together. Please can you send me a PDF or a photo of the instructions? I want the bed to be safe for my grandchild. Thank you for your assistance in this matter.”

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Posted 5 months ago

Snuz is rated 3.9 based on 353 reviews