Dear Ewa,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We greatly appreciate your honesty and letting us know about the difficulties you faced.
We sincerely apologize for the bad experience you had before Christmas. It's truly disheartening to hear that you had such a negative encounter with our company. We acknowledge that there are issues that need to be addressed, and we would like to assure you that we take your feedback seriously.
We deeply value your input and would love to hear more from you about how we can improve our services. Your suggestions and ideas will play a vital role in helping us enhance our operations, and we genuinely want to make things better for our customers.
Once again, thank you for reaching out to us. We apologize for any inconvenience caused and remain committed to resolving the issues you faced.
Please let us know how we can assist you further, and we promise to do our best to turn your experience around.
Best regards,
Jeff S
Customer Support Team
Smart Cellular
“After initial problems with the order (Royal Mail lost the order), the company dealt with it well and the iphone 12 mini arrived well packaged and in good condition. Thank you very much!”
Thank you so much for your fantastic 5-star rating of Smart Cellular! We are delighted to hear that you had a positive experience with us. We sincerely apologize for the initial problems you faced with your order, but we are thrilled that our team was able to handle it effectively. It's great to know that your iPhone 12 mini arrived promptly, well packaged, and in excellent condition. We appreciate your trust in us and your kind words. Thank you very much!
“Great price for a pristine quality phone. Took a little longer than expected but customers services communication was very good and phone was delivered 48 hours later than expected, which is understandable with the Xmas season”
Thank you so much for your amazing 5-star rating of Smart Cellular! We really appreciate your feedback and are thrilled that you are satisfied with our service. We apologize for the slight delay in delivery, but we're glad our customer service team kept you informed throughout the process. With the busy Christmas season, delays are understandable, but we're grateful for your understanding. We hope you enjoy your pristine quality phone and have a wonderful holiday season!
“Please avoid these cowboys. They offer the best price on the net (£548) for an iPhone 13 pro max 256gb and promise to refund the postage. I paid £8.15 to send, then they email to say my phone is not in good condition and offer £180. I asked for photos to show the marks they mention and they do not send. Now to send my phone back they insist I have to pay another £8.15 to post back. I have photographic evidence there were no marks on the phone when i sent it. AVOID THIS COMPANY AT ALL COSTS”
We are genuinely disheartened to read your review and the distress you've experienced with the valuation and return process of your iPhone 13 Pro Max. We understand that this has been a source of frustration for you, and we want to extend our sincerest apologies for any inconvenience caused.
We take pride in offering competitive prices and strive to provide a service that is both fair and transparent. When we quoted £548 for your device, it was based on the expectation of it being in a certain condition as per industry standards. Upon inspection, our technicians reported that the device did not meet these conditions, which led to the revised offer of £180.
Regarding the return postage, we aim to make the process as seamless as possible for our customers. We promise to refund the initial postage cost when we accept the device and offer return postage for our customers as each one provides different insurance coverage as well as delivery time.
We want to reassure you that we value each of our customers and their experiences with our company. Your feedback is crucial to us, and we are committed to making things right.
Please contact us directly so we can address this matter with the attention it deserves.
Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.
Thank you so much for your incredible 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to know that you found our products and prices to be exactly as described. We take pride in offering great deals on mobile phones, so if anyone is searching for a device at a decent price, we highly recommend checking out Smart Cellular. Thank you again for your kind words and for choosing us as your trusted provider.
Dear [Reviewer],Thank you so much for taking the time to rate Smart Cellular with 5 stars! We greatly appreciate your positive feedback.
We are thrilled to hear that you found the lowest price for a re-engineered iPhone 14 Pro with us. We understand that you had to wait a bit longer for the delivery due to your preference for the silver color, but we're glad it was worth the wait.
At Smart Cellular, we always strive to provide the best products at competitive prices, and we are delighted that you had such a great experience with us.
Once again, thank you for your kind review and for choosing Smart Cellular. We look forward to serving you again in the future.
Best regards,
[Your Name]
“I ordered two handsets. One arrived without issue and within the designated timeframe; the second one arrived late and was not what I’d ordered. I ordered a pristine iPhone 12, black. What arrived was a blue iPhone 12 in poor condition. Customer service were helpful, although responses were delayed.”
Dear Vicki, Thank you so much for taking the time to provide us with your valuable feedback on your recent experience with Smart Cellular. We truly appreciate your time and effort in letting us know about your purchase.
Firstly, we deeply apologize for the inconvenience and frustration caused by the late arrival and incorrect handset that you received. We understand how important it is to receive the products as ordered, and we regret that we failed to meet your expectations in this regard. Rest assured, we will investigate this matter thoroughly to ensure it does not happen again in the future.
Furthermore, we understand the dissatisfaction you had with the condition of the iPhone 12 you received, as well as the delayed responses from our customer service team. We apologize for any inconvenience caused as a result of these shortcomings and assure you that we are working diligently to improve our response times and provide better assistance to our valued customers.
In order to rectify the situation and make things better for you, we kindly request your assistance. Could you please let us know the best way to resolve this issue? Whether it involves a replacement for the blue iPhone 12 with the correct black variant or any other solution that you deem suitable, we are here to make it right for you.
“The phone was good and worked well. There was a delay in delivery due to many black Friday orders I think and it is impossible to get hold of anyone if you are wanting to find out why it has not arrived. But it came in the end and all seems fine.”
Thank you so much for giving Smart Cellular a 4-star rating! We appreciate your positive feedback on the performance of the phone and how it met your expectations. We apologize for the delay in delivery, which was due to the overwhelming number of Black Friday orders. We understand how frustrating it can be when you can't get in touch with someone to inquire about the delay. However, we are glad to hear that the phone eventually arrived and everything appears to be in good shape. We hope you enjoy using your new device, and please feel free to reach out if you have any further questions or concerns.
Thank you so much for your incredible 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you are satisfied with your purchase. It's fantastic to know that you found our product in great condition and at a great price. We're delighted that you're happy with your purchase. Should you need any further assistance, please don't hesitate to reach out. Once again, thank you for choosing Smart Cellular!
Dear [username],Thank you so much for your fantastic 5-star rating of Smart Cellular! We highly appreciate your trust in our products and services.
We are thrilled to hear that you are satisfied with the excellent phone that was sent to you. It's always a delightful experience when our customers receive a device that feels brand new.
At Smart Cellular, providing top-notch quality products is our utmost priority. We strive to ensure that every customer receives a device that meets their expectations and surpasses them.
Once again, we extend our gratitude for taking the time to share your positive feedback. We look forward to serving you again in the future and delivering exceptional products and services.
Warm regards,
[Your Name]
Smart Cellular Team
“Easy to use website, clear descriptions and explanations. Great prices too!
Regular updates about my order. Arrived on promised delivery date, well packaged and nice phone. Thank you, will use your company again.”
Thank you so much for your 5 star rating of Smart Cellular, Mel! We are thrilled to hear that you found our website easy to use with clear descriptions and explanations, as well as great prices. We are also glad that you were satisfied with regular updates about your order, as well as the delivery date, packaging, and phone. Your kind words are much appreciated and we look forward to serving you again in the future.
Thank you very much for your 5 star rating of Smart Cellular! I'm delighted to hear that you are satisfied your two phones and that you would highly recommend them. We greatly appreciate your feedback!
Thank you so much for your 5 star rating of Smart Cellular, Carl! We are thrilled to hear that you had such a great experience with us, from ordering to receiving the phone so quickly. We work hard to make sure that our customers are satisfied and we really appreciate that you will be using our company again. Thank you again!
“Just purchased an iPhone 12 mini from Smart Cellular for a really competitive price. It arrived well packaged and ahead of the scheduled delivery, no issues with the phone and would definitely buy from them again.”
Thank you for the 5 star rating, Chris! We really appreciate you for taking the time to review us. We're happy to see that you are pleased with your purchase and experience with Smart Cellular. We are dedicated to providing top quality products with cost-effective solutions, and we're glad to know that we have met your expectations. We look forward to serving you again in the future.
Thank you so much for your five-star review of Smart Cellular. We are so glad to hear that you bought this phone as a Christmas present and that you found it to be a great value and in excellent condition. We strive to provide our customers with top quality products and services, and we are thrilled to hear that this was your experience. Thank you again!
“I got a email to say the phone had been dispatched, rang up a week later to be told it hadn't and it would be another week. Then rang again to be told it would be another week for dispatch. Eventually it turned up 3 weeks later”
Thank you so much for taking the time to provide us with your valuable feedback regarding your recent experience with Smart Cellular. We truly appreciate customers like you who share their experiences and concerns, as it allows us to improve our services.
We would like to sincerely apologize for the inconvenience you faced with the dispatch of your phone. We understand how frustrating it can be to receive conflicting information, and we are truly sorry for any inconveniences caused by the delay in delivering your order.
At Smart Cellular, we strive to provide exemplary service and ensure that our customers have a smooth and seamless shopping experience. Clearly, we fell short of meeting your expectations in this instance, and we want to rectify the situation.
We are committed to addressing the issues you faced and making necessary improvements to prevent similar incidents from recurring in the future. We would greatly appreciate it if you could provide us with more details about your experience, such as the order number or any particular concerns you had during this process. This feedback would be of great assistance in our investigation and enable us to take appropriate measures.
Once again, we apologize for any inconvenience caused and appreciate your patience throughout this process. We value you as our customer and are always striving to enhance our services. If
“The phone was easy to find and the transaction simple, however despite checkout stating arrival 19-21st Dec the item did not arrive until 29th Dec chased with customer service but not much offered other than if I did not receive an update on tracking by that evening it wouldn’t arrive in time for Xmas”
Thank you Hayley for your 4 star rating. We're sorry to hear that your order did not arrive in time for Christmas, and that you were inconvenienced by the late delivery. We appreciate you bringing this matter to our attention and we will work hard to ensure that this doesn't happen again in the near future.
“Bought an iPhone 8 for my wife which was a very reasonably priced, condition was immaculate and delivery was within 3 days which was as promised even though I ordered during Christmas holidays.
Will definitely use Smart Cellular again and recommend to friends .”
Thank you so much for your kind words, David! We appreciate your five-star rating of Smart Cellular. We're so glad to hear that you had such a great experience with us. It's really exciting that you were able to purchase an iPhone 8 for your wife at a reasonable price. We were happy to deliver it within 3 days, even during the busy holiday season. We look forward to helping you in the future and for you to recommend us to your friends!
Thanks so much for your great review, Vikki! We really appreciate it! We are so glad to hear that you had a wonderful experience with our phone, ordering process, and quick service - especially during the festive season! We are thrilled to see such a fantastic 5 stars from you!
