Thank you so much, Leo, for giving Smart Cellular a fantastic 5-star rating! We are thrilled to hear that you had a great experience with our services. We truly appreciate your support and trust in our brand.We are also glad to know that you found the price of our phone to be pretty good, considering its release date. At Smart Cellular, we strive to provide high-quality products at affordable prices, ensuring that our customers receive the best value for their money.
Once again, thank you for your amazing rating and kind words. We look forward to serving you again in the future and delivering even more exceptional experiences.
Dear George,Thank you so much for your incredible 5-star rating of Smart Cellular! We truly appreciate your support and feedback.
We are delighted to hear that you had an exceptional experience with us. Your satisfaction is our utmost priority and we strive to provide nothing but the best for our valued customers.
We are especially thrilled to hear that you were impressed with our delivery speed. "Exceptional delivery speed! Ordered my new mobile phone and received it in record time" is music to our ears! We make it a point to ensure that our customers receive their orders swiftly and hassle-free.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future!
Warm regards,
Dear Andrew,Thank you so much for giving Smart Cellular a 5-star rating! We truly appreciate your positive feedback and are thrilled to hear that you found our service and product to be exceptional. It's fantastic to know that you were pleased with the excellent condition of the iPhone 12 at such a fantastic price.
We greatly value your recommendation and are grateful that you would consider referring our site to your friends and family. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Thank you once again for choosing Smart Cellular!
Best regards,
Dear Nathan,Thank you so much for your outstanding 5-star rating of Smart Cellular! We truly appreciate your kind words and your support.
We are thrilled to hear that the phone came in excellent condition as advertised. Ensuring the utmost satisfaction of our customers is always our top priority, so it brings us great joy to know that we met your expectations.
Thank you again for taking the time to leave us such a positive review. Your feedback means a lot to us and serves as a motivation for our team to continue delivering exceptional service to all our valued customers.
Should you have any further inquiries or need assistance, please do not hesitate to reach out to us. We are always here to help.
Warm regards,
Thank you so much for taking the time to rate Smart Cellular with five stars! We greatly appreciate your kind words and positive feedback. It's wonderful to hear that you found our service to be great and our prices to be competitive.
At Smart Cellular, we strive to provide the best possible customer experience, and your satisfaction is our ultimate goal. We value your loyalty and look forward to serving you in the future.
Once again, thank you for choosing Smart Cellular and for your excellent rating!
Best regards,
“Bought an iphone 11 at a really good price from Smart Cellular. The condition was genuinely pristine. I couldn't tell that it was pre-owned! Very happy with my purchase.”
Thank you so much for your fantastic 5-star rating of Smart Cellular! We are thrilled to hear that you had a positive experience with us. It's wonderful to know that you found an iPhone 11 at a great price and in pristine condition. Our team takes pride in delivering high-quality pre-owned devices that meet our customers' expectations. We appreciate your business and hope you enjoy your new purchase. If you need any assistance in the future, please don't hesitate to reach out.
“I was searching for an I-phone XS and noticed that some other places did not use the original Apple battery. I found searching online the exact I-phone i wanted at a really good price too. I sent an email asking if it came with an original Apple battery, i was told yes it did so i placed an order. I got an extra 15% off in the sale which was great.
It arrived today and is lovely and looks really nice, the condition is as stated-pristine.
Thank you”
Dear Dan,Thank you so much for giving Smart Cellular a 5-star rating! We are thrilled to hear that you had a great experience with us and that you were satisfied with your purchase of the I-phone XS.
We take pride in offering products with genuine Apple batteries, and we are glad that you found exactly what you were looking for at a fantastic price. Our team is always committed to providing not only great deals but also maintaining the quality our customers expect.
We're delighted to know that your order arrived promptly and in pristine condition. Your satisfaction is our top priority, and we are grateful for your trust in us. If you need any further assistance or have any questions, please feel free to reach out to us.
Thanks again for choosing Smart Cellular, and we hope you continue to enjoy your new I-phone XS!
Best regards,
Thank you so much for giving Smart Cellular a 5 star rating! We are delighted to hear that you had a great experience with us. Your feedback is highly appreciated. We're glad to know that you found our service to be very good and that your purchase was in excellent condition as described. Should you have any further inquiries or need assistance in the future, please don't hesitate to reach out to us. Thanks again for choosing Smart Cellular!
“AVOID THIS COMPANY
Ordered an refurbished iPhone from them. This took ages to be delivered to the point I rang and cancelled as they could not give me a delivery date (it was always by next week) then suddenly got a text from royal mail saying my package would be delivered next day. The phone did come but not in the condition I ordered or the colour. Emailed to explain this and they offered me to return for a refund and would refund me the postage if I sent proof. Sent next day and emailed the proof, and they sent me my postage back. Royal mail tracker shows it to be delivered but after 2 months of it being sent I'm still yet to receive a refund. We are being told it's been escalated but nothing has come of this. Will now be going through my bank and speaking to trading standards about this matter. We have all email proof of this as they will only discuss through email.”
Dear Walker,Thank you so much for taking the time to provide us with your feedback about your recent experience with Smart Cellular. We truly appreciate your honesty and willingness to share your concerns with us.
First and foremost, we want to sincerely apologize for the delay in the delivery of your refurbished iPhone and the subsequent inconvenience caused by the mismatched condition and color. We understand how frustrating this must have been for you.
We're glad to hear that you reached out to us via email and that we were able to offer you a refund for the phone and the reimbursement for the postage. However, we deeply regret that there has been a delay in processing your refund. As you mentioned, we have escalated this matter internally and are actively working on resolving it as soon as possible.
We understand that waiting for a refund for such a long period of time is unacceptable, and we want to assure you that we are doing everything in our power to rectify the situation. Your satisfaction is of utmost importance to us, and we will continue to work proactively until this matter is fully resolved.
In the meantime, we kindly ask for your patience and assure you that we will keep you updated on the progress. We value your loyalty and would like to know how we can make things better for you moving forward. If there is anything specific you would like us to address, please do not hesitate to let us know.
Once again, we apologize for the inconvenience caused and appreciate your understanding. We look forward to resolving this matter promptly and restoring your faith in our services.
Warm regards,
Jeff S
Customer Relations
Thank you so much for giving Smart Cellular a 4-star rating! We truly appreciate your feedback and are glad to hear that you found our phone to be of great quality, just as described in the product description. We apologize for any delays you experienced with the delivery, as the Christmas period can sometimes cause slight delays. However, we always strive to communicate with our customers and keep them updated on any possible delays. Thank you once again for choosing Smart Cellular and we hope to serve you again in the future!
“I purchased an iPhone 13 Max Pro, Smart Cellular had them at the best price and were offering the best trade-in price too. The order was placed just after boxing day and was caught up in the high demand, when i emailed to find out where why it was delayed, customer services were very prompt in calling me within a couple of hours. The phone was purchased as "good" condition and arrived as expected, my only complaint was that it hadn't been completely wiped, which i did myself.”
Dear Si, Thank you for giving Smart Cellular a 4-star rating! We truly appreciate your feedback and are glad to hear that you had a positive experience with your purchase of the iPhone 13 Max Pro. We take pride in offering the best prices and trade-in offers to our valued customers.
We apologize for the delay you experienced due to the high demand after boxing day, but we are delighted to hear that our customer services team promptly addressed your concerns.
We appreciate your feedback regarding the condition of the phone upon arrival. We will make sure to improve our quality control processes to ensure that all devices are completely wiped before delivery.
Once again, thank you for choosing Smart Cellular. We value your business and hope to serve you again in the future.
Best regards,
[Your Name]
“I got an iPhone 13 Pro for an amazing price. iPhone literally looks like it came straight from the Apple shop on how new it looks. Will be purchasing again.”
Dear [Reviewer's Name],Thank you so much for your fantastic 5-star rating of Smart Cellular! We greatly appreciate your positive feedback and are thrilled to hear about your experience with us.
We are delighted that you got an incredible deal on an iPhone 13 Pro. Our team at Smart Cellular is committed to offering our customers the best prices possible. It brings us joy to know that the iPhone you received looks just like it came straight from the Apple shop, showcasing its exceptional quality.
Your satisfaction is our top priority, and we are truly grateful for your trust in our products and services. We look forward to serving you again in the future and providing you with another outstanding purchase experience.
Thank you for choosing Smart Cellular!
Best regards,
[Your Name]
“I selected and paid for an iPhone 13 in pristine condition, which according to the website should have no scratches on the screen, this was not the case with this phone.
I have sent two emails outlining this issue without a reply. I have now decided to return it for a refund.”
Thank you so much for taking the time to share your feedback about your recent experience with Smart Cellular. We sincerely appreciate customers like you who let us know about their concerns.
First and foremost, we want to apologize for the inconvenience caused by receiving an iPhone 13 in less than pristine condition, especially when our website clearly states there should be no scratches on the screen. This is certainly not up to our usual standards, and we deeply regret any disappointment this may have caused you.
We understand that you have already reached out to us via email twice regarding this issue, and we sincerely apologize for not responding promptly. We strive to provide excellent customer service, and in this instance, we fell short. Our team is currently looking into why your emails did not receive a timely response, and we will ensure that this does not happen again in the future.
In order to resolve this matter and make things right, we would like to offer you a refund for the iPhone 13 you received. We apologize for any inconvenience you may have faced in returning the phone, and we assure you that our refund process will be hassle-free.
We value your trust in our company and want to express our gratitude for bringing this issue to our attention. Your
Thank you so much for taking the time to provide a 5-star rating for Smart Cellular! We truly appreciate your feedback and we're thrilled that you had a great experience with us. We strive to deliver high-quality products, and it's wonderful to hear that you are satisfied with the quality of the product that arrived. We're grateful to have you as a happy customer. Should you have any further questions or need any assistance, please don't hesitate to reach out. Thank you again for choosing Smart Cellular!
Dear J,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us.
We are delighted that we were able to provide you with a renewed phone within just a few days, and at a good price. Your satisfaction is our top priority, and we are glad that we could meet your expectations.
Thank you once again for choosing Smart Cellular. We hope to continue serving you with the same level of excellence in the future.
Warm regards,
[Your Name]
Dear Sylvia,Thank you so much for your amazing 5-star review of Smart Cellular! We truly appreciate your support and are thrilled to hear that your grandson is over the moon with his new device. It's great to know that our products are bringing joy and are in immaculate condition.
Once again, we are grateful for your positive feedback and for choosing Smart Cellular. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
[Your Name]
“The phone was in excellent condition and appears to have a good battery life. The only problem was the length of time it took for the phone to arrive. I ordered on 10 December and it arrived on 8 January. They did email to apologise for the delay.”
Dear [Reviewer],Thank you so much for taking the time to rate Smart Cellular with 4 stars. We truly appreciate your feedback.
We are glad to hear that the phone arrived in excellent condition and has a good battery life. We always strive to provide our customers with high-quality products.
We apologize for the delay in the delivery of your phone that you experienced. We understand how frustrating it can be to wait longer than expected. Rest assured, we are constantly working on improving our shipping process to ensure a faster and smoother delivery for our valued customers. We also appreciate your understanding and email of apology from our team.
Thank you again for choosing Smart Cellular. We hope to serve you even better in the future.
Best regards,
[Your Name]
Dear Julie,Thank you so much for your wonderful 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you found our website very easy to use. Additionally, we are glad that you found our pricing to be fair for your phone.
At Smart Cellular, we aim to provide a user-friendly experience along with competitive prices for all our customers. Your satisfaction means a lot to us, and we are delighted that we were able to meet your expectations.
Once again, thank you for choosing Smart Cellular and for taking the time to share your positive feedback. We look forward to serving you again in the future!
Best regards,
[Your Name]
“AVOID THIS COMPANY!
When I ordered my phone on 12th Dec 2023, I was informed my phone would arrive on 14th or 15th Dec 2023. I was then sent an email stating this had changed and it would arrive early the week after due to the busy Xmas period. Whilst I understand that it is a busy time however the company should inform people of the extended delivery time prior to ordering.
I emailed the below to the company on Tuesday as I had still not had any updates and received the response below with no apology or explanation.
Good morning,
Please could I have an update on this order as it was originally supposed to be delivered on 14th or 15th December. I then had an update to say it would be delivered early this week and it is now Tuesday and I have not had any updates. This is really proving to be a very poor service and I am now considering asking for a refund and providing a bad review if I do not receive a satisfactory result.
Please could you get back to me as soon as possible.
Regards,
Hello,
Thank you for your email, This has been shipped-
Kind regards
Laila
I then received an email stating it would be delivered on Thursday at which point I took the day off to wait in for the phone. It did not arrive and I was told it would be delivered on the Friday. At this point I asked my partner if she would wait in on the Friday for the phone as it required signing for.
My partner waited in and the phone was then delivered through the letterbox with very little padding surrounding it and a long drop to the tiled floor. The courier company took a photo of them putting it through the letterbox for proof of delivery and when I logged onto their tracking service, they had forged my signature and stated I'd also signed for it which amounts to fraud. Why would they have taken a photo of them putting the phone through the letterbox if I had signed for the package?
Smart Cellular then offer people free ear pods for leaving a review or email Jeff direct if there are any issues. This is not possible as the email came from a No-Reply address and there was no direct email address given for Jeff in the email. I emailed their central email three times stating that I was not happy and never received any emails back.”
Dear,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate the opportunity to learn from our customers and make improvements to our services.
We sincerely apologize for the inconvenience you have faced with the delayed delivery of your phone during the busy Christmas period. We understand your frustration and we completely agree that we should have proactively informed you about the extended delivery time before you placed your order. We apologize for any confusion or inconvenience this may have caused.
Regarding the lack of apology or explanation in our previous response, we deeply regret any oversight on our part. We always strive to provide excellent customer service, and it seems that we fell short in this instance. We sincerely apologize for any frustration or disappointment this may have caused.
We are also very sorry to hear about the issues you encountered with the delivery itself. The way your phone was delivered, with minimal padding and the possibility of it being dropped, is completely unacceptable. We apologize for any damage or concern caused by this. Moreover, the fact that the courier company forged your signature and misrepresented the delivery is a serious matter that should not have happened. We will be sure to address this with the courier company to ensure that such incidents do not occur in the future.
Regarding the offer of free ear pods and the difficulty you faced in reaching out to Jeff, we apologize for any confusion or inconvenience caused. We understand that the email address provided was a 'No-Reply' address and that there was no direct email address available for Jeff. We sincerely apologize for any frustration or disappointment this may have caused.
We would like to make things right and ensure your satisfaction. Please let us know how we can rectify the situation and make it up to you. If there is anything specific that you would like us to address or if you have any further concerns, please do not hesitate to reach out to us. We are committed to resolving any issues and providing you with a satisfactory result.
Again, we appreciate your valuable feedback and thank you for bringing these issues to our attention. We assure you that we will take the necessary steps to improve our customer service and delivery processes. Your satisfaction is of the utmost importance to us, and we hope to rebuild your trust in our company.
Thank you for choosing Smart Cellular, and we look forward to the opportunity to serve you better in the future.
Best regards,
Jeff S
Smart Cellular
“the price was amazing for the quality of the item and delivery was fast and very reliable and and the communication was great when i had a question the email was sent quickly with the answer”
Dear Stephen,Thank you so much for taking the time to rate Smart Cellular with 5 stars! We truly appreciate your feedback and support.
We are thrilled to hear that you found the price of our products amazing, considering the quality. We always strive to provide the best value for our customers. Speedy and reliable delivery is one of our top priorities, so we're glad to know that your order arrived promptly. Additionally, we're happy that our communication was able to assist you efficiently when you had a question. We work hard to ensure quick response times and excellent customer service.
Once again, we can't thank you enough for your positive review. It means the world to us. Please let us know if there's anything else we can assist you with in the future.
Best regards,
[Your Name]
