Dear Julie,Thank you so much for your wonderful 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you found our website very easy to use. Additionally, we are glad that you found our pricing to be fair for your phone.
At Smart Cellular, we aim to provide a user-friendly experience along with competitive prices for all our customers. Your satisfaction means a lot to us, and we are delighted that we were able to meet your expectations.
Once again, thank you for choosing Smart Cellular and for taking the time to share your positive feedback. We look forward to serving you again in the future!
Best regards,
[Your Name]
“AVOID THIS COMPANY!
When I ordered my phone on 12th Dec 2023, I was informed my phone would arrive on 14th or 15th Dec 2023. I was then sent an email stating this had changed and it would arrive early the week after due to the busy Xmas period. Whilst I understand that it is a busy time however the company should inform people of the extended delivery time prior to ordering.
I emailed the below to the company on Tuesday as I had still not had any updates and received the response below with no apology or explanation.
Good morning,
Please could I have an update on this order as it was originally supposed to be delivered on 14th or 15th December. I then had an update to say it would be delivered early this week and it is now Tuesday and I have not had any updates. This is really proving to be a very poor service and I am now considering asking for a refund and providing a bad review if I do not receive a satisfactory result.
Please could you get back to me as soon as possible.
Regards,
Hello,
Thank you for your email, This has been shipped-
Kind regards
Laila
I then received an email stating it would be delivered on Thursday at which point I took the day off to wait in for the phone. It did not arrive and I was told it would be delivered on the Friday. At this point I asked my partner if she would wait in on the Friday for the phone as it required signing for.
My partner waited in and the phone was then delivered through the letterbox with very little padding surrounding it and a long drop to the tiled floor. The courier company took a photo of them putting it through the letterbox for proof of delivery and when I logged onto their tracking service, they had forged my signature and stated I'd also signed for it which amounts to fraud. Why would they have taken a photo of them putting the phone through the letterbox if I had signed for the package?
Smart Cellular then offer people free ear pods for leaving a review or email Jeff direct if there are any issues. This is not possible as the email came from a No-Reply address and there was no direct email address given for Jeff in the email. I emailed their central email three times stating that I was not happy and never received any emails back.”
Dear,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate the opportunity to learn from our customers and make improvements to our services.
We sincerely apologize for the inconvenience you have faced with the delayed delivery of your phone during the busy Christmas period. We understand your frustration and we completely agree that we should have proactively informed you about the extended delivery time before you placed your order. We apologize for any confusion or inconvenience this may have caused.
Regarding the lack of apology or explanation in our previous response, we deeply regret any oversight on our part. We always strive to provide excellent customer service, and it seems that we fell short in this instance. We sincerely apologize for any frustration or disappointment this may have caused.
We are also very sorry to hear about the issues you encountered with the delivery itself. The way your phone was delivered, with minimal padding and the possibility of it being dropped, is completely unacceptable. We apologize for any damage or concern caused by this. Moreover, the fact that the courier company forged your signature and misrepresented the delivery is a serious matter that should not have happened. We will be sure to address this with the courier company to ensure that such incidents do not occur in the future.
Regarding the offer of free ear pods and the difficulty you faced in reaching out to Jeff, we apologize for any confusion or inconvenience caused. We understand that the email address provided was a 'No-Reply' address and that there was no direct email address available for Jeff. We sincerely apologize for any frustration or disappointment this may have caused.
We would like to make things right and ensure your satisfaction. Please let us know how we can rectify the situation and make it up to you. If there is anything specific that you would like us to address or if you have any further concerns, please do not hesitate to reach out to us. We are committed to resolving any issues and providing you with a satisfactory result.
Again, we appreciate your valuable feedback and thank you for bringing these issues to our attention. We assure you that we will take the necessary steps to improve our customer service and delivery processes. Your satisfaction is of the utmost importance to us, and we hope to rebuild your trust in our company.
Thank you for choosing Smart Cellular, and we look forward to the opportunity to serve you better in the future.
Best regards,
Jeff S
Smart Cellular
“the price was amazing for the quality of the item and delivery was fast and very reliable and and the communication was great when i had a question the email was sent quickly with the answer”
Dear Stephen,Thank you so much for taking the time to rate Smart Cellular with 5 stars! We truly appreciate your feedback and support.
We are thrilled to hear that you found the price of our products amazing, considering the quality. We always strive to provide the best value for our customers. Speedy and reliable delivery is one of our top priorities, so we're glad to know that your order arrived promptly. Additionally, we're happy that our communication was able to assist you efficiently when you had a question. We work hard to ensure quick response times and excellent customer service.
Once again, we can't thank you enough for your positive review. It means the world to us. Please let us know if there's anything else we can assist you with in the future.
Best regards,
[Your Name]
“Took a while to get here but very happy with the phone so far!
I ordered it in excellent condition and to be fair, it looks brand new.
The phone has reset itself a couple of times, and the screen isn't as sensitive as I like, but I may be able to fix that, haven't played with all of the setting yet or maybe I should use a different screen protector? Still experimenting but happy either way!! ☺️”
Dear Sophia, Thank you so much for giving Smart Cellular a 4-star rating! We greatly appreciate your support and feedback.
We are delighted to hear that you are happy with your phone and that it arrived in excellent condition. It's wonderful to know that it looks brand new!
We understand that you have experienced a few minor issues with the phone, such as it resetting itself and the screen sensitivity. Please don't hesitate to reach out to our customer support team for assistance. They can provide you with guidance on adjusting the settings or suggest alternative screen protectors that may enhance your experience.
We hope that as you continue to explore the phone and experiment with different settings, you will find the perfect setup that suits your preferences.
Thank you again for choosing Smart Cellular, and please let us know if there is anything else we can assist you with.
Best regards,
The Smart Cellular Team
Dear Sharon,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you are delighted with our service.
We're glad to know that you found our fast and free postage convenient, and we take pride in offering excellent prices for high-quality devices like the Samsung Galaxy S21. It's wonderful to hear that your new phone arrived in perfect condition, and we couldn't be happier knowing that you are satisfied with both the product and service.
Once again, thank you for choosing Smart Cellular and for taking the time to leave such a positive review. We value your feedback and are always here to assist you with any future needs.
Best regards,
The Smart Cellular Team
“Although my phone took longer to arrive because they didn’t have the colour I ordered, they contacted me to explain the situation. The phones are good and I’m happy”
Dear customer,Thank you so much for your 4-star rating of Smart Cellular! We are thrilled to hear that you are happy with your purchase. We apologize for the slight delay in the arrival of your phone due to the unavailability of the color you ordered. However, we are glad that we were able to reach out to you promptly and provide an explanation for the situation.
Customer satisfaction is our top priority, and we are pleased to know that you are satisfied with the quality of our phones. We truly appreciate your feedback and thank you for choosing Smart Cellular.
Should you have any further questions or need any assistance in the future, please don't hesitate to reach out to us. We are always here to help!
Best regards,
The Smart Cellular Team
Dear Aj, Thank you so much for taking the time to give Smart Cellular a 5-star rating! We are thrilled to hear that you are very happy with our service and your purchase. Your recommendation means a lot to us. If there's anything else we can assist you with in the future, please don't hesitate to reach out.
Best regards,
Thank you for your amazing 5-star rating of Smart Cellular! We truly appreciate your support and feedback. We are thrilled to hear that you found our iPhone 13 battery with 87% Good condition at a fair price and in excellent condition. Your satisfaction is our utmost priority. Thank you for choosing Smart Cellular! 👍
Thank you so much for taking the time to rate Smart Cellular with 5 stars! We truly appreciate your positive feedback and are thrilled to hear that we were able to meet your expectations. Your satisfaction is our top priority, and we are committed to delivering the best possible experience to you.
We're glad to know that your recent purchase was exactly what you ordered. It is our utmost aim to ensure that our customers receive their desired products promptly and accurately. We always strive to maintain a high level of quality control and offer a wide range of options to cater to every individual's needs.
Once again, thank you for your kind words and for choosing Smart Cellular. If you have any further questions or require any assistance, please don't hesitate to reach out to us. We look forward to serving you again in the future.
Best regards,
Smart Cellular Team
Thank you so much for your fantastic 5-star rating of Smart Cellular! We greatly appreciate your support and are thrilled to hear that you found our service top-notch. Easy to order, fast delivery, and phones in excellent condition are what we strive to provide for our valued customers. Thank you again for your positive feedback. We look forward to serving you again in the future!
“Took a while as order fell right over the New year but was the best deal around so pleased because Excellent condition was indeed the device condition, battery condition was 86%.”
Dear MT,Thank you so much for your wonderful 5-star rating of Smart Cellular! We truly appreciate your kind words and are thrilled to hear that you had a great experience with us.
We apologize for any delay caused due to the timing of your order falling over the New Year period. Nonetheless, we are delighted to know that you felt it was worth the wait considering the amazing deal you found. We take great pride in delivering top-notch products, and we are glad to hear that the device you received was in excellent condition, as advertised. Additionally, thank you for mentioning that the battery condition was at 86% - we strive to ensure that our customers receive devices that are not only visually flawless but also perform optimally.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future. If you have any further questions or require assistance, please don't hesitate to reach out to us.
Best regards,
[Your Name]
Thank you so much for taking the time to give Smart Cellular a 5-star rating! We greatly appreciate your feedback and are thrilled to hear that you are happy with the price of your refurbished phone. We apologize for the error in color, but we're glad that we were able to provide you with a replacement in even better condition. Our team works hard to ensure all orders are promptly delivered, and we're delighted that you received your phone the very next day. Thank you again for choosing Smart Cellular, and we hope to serve you in the future!
“The phone I purchased arrived on the expected date and in perfect condition. The aesthetics are in excellent condition, as requested and the functioning is excellent. The battery, which was my biggest concern, is great. Lasts 1 day with moderate use. I consider the store's service to be very good and fast. I would buy again”
Thank you so much, Muryllo, for giving Smart Cellular a stellar 5-star rating! We greatly appreciate your kind words and are thrilled that the phone you purchased arrived on time and in perfect condition. We take great pride in ensuring that our products meet your expectations both aesthetically and functionally. It's fantastic to hear that the phone's battery performance has exceeded your concerns and lasts a full day with moderate use. Our team is dedicated to providing excellent and speedy service, so we're delighted to know that you had a positive experience with us. We look forward to serving you again in the future. Thank you for choosing Smart Cellular!
Dear Holly,Thank you for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you had such a great experience with us.
Quick delivery thank you! Our team works extremely hard to ensure that our products reach our customers as swiftly as possible, and we are delighted that our efforts have made a positive impact on your shopping experience.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future.
Best regards,
[Your Name]
“I was hesitant to buy such a high ticket product without seeing it first. I need not have worried. The phone was in excellent condition as described and arrived safely packed and in quick time. I will definitely be using Smart Cellular again.”
Dear [Reviewer's Name],Thank you so much for giving Smart Cellular a 5-star rating! We greatly appreciate your feedback and are thrilled to hear about your positive experience with us.
We understand that purchasing a high-ticket product like a phone without seeing it first can be a little nerve-wracking. However, we always strive to provide accurate descriptions and ensure that our products are in excellent condition. We're glad to hear that the phone arrived safely packed and met your expectations.
We're truly honored to know that you had a seamless shopping experience with Smart Cellular. Rest assured, we'll continue to deliver top-notch products and exceptional service in the future as well.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again soon!
Best regards,
The Smart Cellular Team
“Ordered a phone on 13th Dec, didn't arrive until 3rd Jan, after a chasing e-mail. The response promised a 'free wi-fi kit', which never arrived. However, the phone was in great condition and just as described.”
Dear Mike,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We're grateful for your kind words and are thrilled to hear that we've been able to make you happy.
At Smart Cellular, customer satisfaction is our top priority, and your feedback reassures us that we're on the right track. We continuously strive to provide exceptional service, convenient solutions, and reliable communication options to our valued customers.
Please know that you can always count on us whenever you need assistance. Our dedicated support team is here to help you with any inquiries or concerns you may have. Feel free to reach out to us anytime!
Once again, thank you for choosing Smart Cellular. We're grateful for your support, and we appreciate your positive feedback.
Warm regards,
[Your Name]
Dear Robert,Thank you so much for giving Smart Cellular a fantastic 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. It's great to know that the phone you purchased was in excellent condition, just as advertised, and that it was offered at a great price. We are committed to providing high-quality devices at competitive prices.
It's wonderful to learn that you had such a positive experience, and we would be delighted to serve you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you once again for choosing Smart Cellular!
Best regards,
[Your Name]
Thank you so much for taking the time to leave a 5-star rating for Smart Cellular! We truly appreciate your kind words and are thrilled to hear that your phone arrived quickly and in great condition. Your satisfaction is our top priority, and we are grateful for your support. Thank you once again for choosing Smart Cellular.
“Just to WARN anyone who deals with this company DONT I’ve had nearly 6months of war with them!!! With offers from replacements to money refund,, they’ve renamed on offers I’m £365 down !!!! I’ve returned my iPhone twice at my own expense which was supposed to be refunded I’ve recorded and photographed all correspondence!!! It doesn’t faze these dispicable people !!!
In correspondence no one puts their name up so you never know who you talk to !!! My last contact was this morning to which they refused accept any responseability
So anyone out there who is thinking of using these people go somewhere else PLEASE I hope my review helps others”
Dear Tony,Thank you for taking the time to provide feedback about your experience with Smart Cellular. We sincerely appreciate your effort in sharing your concerns with us.
We would like to apologize for the issues you have faced during the past six months. We understand that the offers made to you, such as replacements and refunds, were not followed through on, resulting in a loss of £365. We acknowledge your frustration with the lack of proper communication and the inconvenience caused by having to return your iPhone twice at your own expense.
We assure you that we take your feedback seriously and will investigate this matter thoroughly. It is regrettable that you were unable to identify specific individuals during your correspondence, as we strive to provide transparency to our customers. We apologize for any confusion or frustration caused by this.
Your review serves as a valuable insight for us to improve our services and prevent similar situations from happening in the future. We genuinely appreciate your contribution in helping us make things better.
Once again, we apologize for the experience you had, and we hope to have the opportunity to rectify the situation for you. If there is anything else we can do to assist you, please do not hesitate to let us know.
Thank you for choosing Smart Cellular, and we appreciate your patience and understanding.
Best regards,
Jeff S
Dear Hicks, Thank you so much for awarding Smart Cellular with a well-deserved 5-star rating! We greatly appreciate your feedback. It's wonderful to hear that you are happy with your overall experience with us.
At Smart Cellular, we consistently strive to provide our customers with the best prices and exceptional quality products. We are thrilled that you found our prices reasonable and our products of great quality.
Once again, thank you for choosing Smart Cellular. We value your satisfaction and truly appreciate your support. Should you ever need any further assistance, please don't hesitate to reach out to us.
Best regards,
[Your Name]
