“Ordered an apple iPhone 12 in blue two days later got a phone call to say it was ready only not the colour I wanted,but blue one was ready in couple of days time.it was actually 5days later that phone came but it was worth the wait beautiful condition no chips or scratches really pleased with phone”
Dear Bob,Thank you so much for your incredible 5-star rating of Smart Cellular! We truly appreciate your feedback and your support.
We're thrilled to hear that you had an excellent experience with us, even though there was a slight delay in getting the exact color you wanted for your Apple iPhone 12 in blue. We apologize for any inconvenience caused, but we're glad that we were able to provide you with the blue one just a few days later.
Even though there was a slight delay in receiving your phone, we're delighted to know that it was worth the wait. We always strive to deliver our products in impeccable condition, and we're thrilled that you found your iPhone 12 to be in beautiful condition without any chips or scratches. Your satisfaction is our top priority, and your words mean the world to us.
Once again, thank you for choosing Smart Cellular and for sharing your positive experience. We're here to assist you with any future needs, so please don't hesitate to reach out to us.
Best regards,
[Your Name]
Smart Cellular Team
“Ordered two phones from one was perfect unfortunately the other not so great compared to the other. However it’s still in good condition as per the description and option I chose.the phone didn’t want to charge but on inspection I found the charger port was full of dust and dirt from the previous owner!after i cleaned it it work perfectly fine”
Dear Billie,Thank you so much for taking the time to provide your valuable feedback on Smart Cellular. We appreciate your kind words and are thrilled to hear that you had a positive experience with us.
At Smart Cellular, customer satisfaction is our top priority, and we are committed to providing excellent service to all our customers. We are glad that our team was able to assist you in resolving any issues you faced promptly. Your recognition of our effort means a lot to us!
If you ever need any further assistance or have any questions, please don't hesitate to reach out to us. Our dedicated team is always here to help.
Thanks again for your feedback, Billie, and we look forward to serving you in the future!
Best regards,
Jeff S
Customer Support Team
Dear Karen,Thank you so much for awarding us with a fabulous 5-star rating! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with Smart Cellular.
We are especially glad to hear that our delivery was quick, our prices reasonable, and the product was in excellent condition. Your kind words and recommendation mean the world to us. We are committed to providing exceptional service to all our valued customers, and we look forward to serving you again in the future.
Once again, thank you for choosing Smart Cellular. Your support is greatly appreciated.
Best regards,
[Your Name]
“I ordered a Google Pixel 5, when I didn't get a delivery notice and contacted SC, they apologised and offered me a more expensive Pristine Pixel 6 instead on a next day delivery. It arrived next day and is in perfect condition.”
Thank you so much for giving Smart Cellular a 5-star rating! We sincerely appreciate your positive feedback. We are delighted to hear that you had a great experience with our service. Your satisfaction is our top priority, and we are thrilled that we were able to address your concerns regarding the delivery of your Google Pixel 5.
We apologize for any inconvenience caused, but we are glad that our team promptly offered a solution by providing you with a more advanced Pristine Pixel 6 and ensuring its next day delivery. It's wonderful to know that the phone arrived as expected and in perfect condition.
Please feel free to reach out to us for any further assistance. We look forward to serving you again in the future!
Best regards,
[Your Name]
Smart Cellular Team
Thank you so much, Joshua, for your wonderful 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you found our services to be 5-star and very fast. Providing efficient and reliable services is our top priority, and it's fantastic to know that we exceeded your expectations. We look forward to serving you again in the future.
“We ordered a mobile phone as a Christmas present on the 15th December.
By 22nd December it became evident It was not despatched yet as it was a Christmas present we contacted the company and asked to cancel the order and have a refund… Despite numerous contacts with them the phone was despatched on the 12th Jan we declined delivery as we had stated our wish to cancel and have a refund. Despite the phone being returned to the company on the 18th January we still don’t have our money back! Numerous attempts to make contact via phone is impossible and emails are not being replied to or the issue addressed. PLEASE refund our money asap.
DO NOT PURCHASE FROM THIS COMPANY - appalling customer service!!!!!”
Thank you so much for taking the time to share your experience with us at Smart Cellular. We sincerely apologize for the inconvenience you have faced regarding the delay in dispatching your order and the subsequent difficulties in canceling and receiving a refund.
We understand how important it was for you to have the mobile phone as a Christmas present, and we genuinely regret that we were unable to meet your expectations in this instance. We apologize for any frustration or inconvenience caused by the delays and lack of communication you experienced.
Please be assured that we take your feedback seriously, and your concerns have been escalated to our customer service team. We are actively working to address the issues you raised and to prevent similar situations from occurring in the future.
We would greatly appreciate the opportunity to make things right for you. If you could kindly provide us with your order details and any other relevant information, we will immediately investigate the matter and ensure that your refund is processed as soon as possible. Additionally, if there is anything specific we can do to improve your experience with our company, we would be grateful if you could let us know.
Once again, thank you for bringing this matter to our attention. We value your feedback, and we genuinely strive to improve our customer service standards. We apologize for any inconvenience caused and assure you that we will take the necessary steps to rectify the situation.
Sincerely,
Jeff S
Customer Service Team
Smart Cellular
“Wsas looking to replace an old iphone 7 that was a nieces favourite and stopped working, plenty of research led me to smart cellular and the 18 month guarantee swung it. The phone arrived well packaged and to be fair looked brand new. ive passed the phone on and havent received any complaints so all must be good. overall happy with the service and the product.”
Dear GT,Thank you so much for taking the time to rate Smart Cellular with 5 stars. We truly appreciate your kind words and are thrilled to hear that you had a great experience with our service.
We're glad to know that your research led you to Smart Cellular and that our 18-month guarantee played a significant role in your decision. It's fantastic to hear that the phone arrived in excellent condition, well packaged, and looked brand new. We're also delighted to hear that you have passed the phone on and haven't received any complaints. This feedback reassures us that we have provided a satisfactory product.
Once again, thank you for choosing Smart Cellular, and we're delighted that you are happy with both the service and the product. If you have any further inquiries or need assistance in the future, please don't hesitate to contact us. We're here to help!
Best regards,
Jeff S
“Ordered a handset and provided full payment. I then waited for delivery. Nothing happened after 4 days, so I reached out to them via email to discover there would be a "slight delay" to the order. After a week I requested they complete delivery or provide a refund. Neither happened but I did get a reply stating imminent delivery. Nothing happened so I attempted to call multiple times but nobody answered any calls and I was given the choice to leave a message or email "sales". The feedback was so sparse that I started to fear a scam was taking place, therefore I sent a strong email containing threats of further action. Only after this did I get notified of shipment. The phone was delivered the following day but the colour was not as per order. After a further email, I was offered a small partial refund or I could return the phone for exchange or full refund. I opted for the partial refund. I guess you could say that I got there in the end
More positively the phone supplied is in perfect working order and condition, with only the colour being not as expected
The company could dramatically improve by changing in small ways...provide a usable method of contacting them by phone, call back in a timely manner upon leaving a voicemail requesting this, provide upfront information on delays to deliver orders AND provide a viable reason and at the very least, provide honest answers to enquiries. An example would be instead of stating "there will be a slight delay to your order" provide realistic info such as "there has been a mix up and the phone you ordered is not available, however we have one of a different colour for you to consider" (this is just an example and may not represent the true reason for my delay). I am sure this could be an good company with these minor changes to customer relations”
Dear Peter,Thank you for taking the time to provide us with your feedback on your experience with Smart Cellular. We sincerely apologize for the inconvenience and frustration you encountered during the process of ordering and receiving your handset.
We understand your disappointment in the delay in delivery and the lack of communication from our end. We apologize for any inconvenience caused by this situation. It is not our intention to cause any doubts or concerns regarding the legitimacy of our business.
We appreciate your suggestion to improve our customer service. We acknowledge that providing a reliable method of contacting us by phone is essential, as well as responding promptly to voicemail messages. Additionally, we understand that transparent and honest communication about delays and reasons for them is vital to ensure a positive customer experience.
We are glad to hear that despite the issues, the phone you received is in perfect working order and condition. We understand that the color discrepancy was disappointing, and we apologize for any inconvenience caused. We appreciate your patience and willingness to work with us by accepting a partial refund.
We genuinely value your feedback, and we believe that these minor changes in our customer relations will help us become a better company. We would like to know how we can make things better for you and ensure that we provide a smoother and more satisfactory experience going forward.
Once again, we apologize for the inconveniences you faced, and we thank you for bringing these issues to our attention. We are committed to improving our services based on your feedback, and we hope to have the opportunity to serve you better in the future.
Thank you for choosing Smart Cellular.
Sincerely,
Jeff S
Customer Service Department
Thank you so much, Emmett, for your fantastic 5-star rating of Smart Cellular! We truly appreciate your kind words and are delighted to hear that you had such a positive experience with us. Really very fast delivered as well. We always strive to provide efficient service and ensure that our customers receive their products promptly. Your satisfaction is our ultimate goal. Should you have any further needs or inquiries, please do not hesitate to reach out. Thank you again for choosing Smart Cellular, and we look forward to serving you again in the future!
“You sold me a phone locked with a PIN from the previous owner. You refuse to answer emails and you have no working phone or chat line. You keep sending me the locked phone and I keep returning it. You are at fault. I want my money back.”
Dear Neil,Thank you for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate your honesty and are sorry for the inconvenience you have faced with the locked phone and the lack of response from our customer service.
We understand how frustrating it can be to receive a phone locked with a previous owner's PIN and experience difficulties in reaching us for assistance. We apologize for any inconvenience caused due to our unresponsive customer service channels, including the inability to answer your emails and the unavailability of our phone or chat line.
We acknowledge that it has been a repetitive and strenuous process for both you and us, with the phone continuously being returned. We take full responsibility for this situation, and we want to rectify the issue to ensure your satisfaction.
In order to make things better, we would greatly appreciate your guidance on how we can improve our services and address your concerns more effectively. We value your opinion and want to ensure that we learn from this experience to avoid any recurrence in the future.
Once again, thank you for bringing this matter to our attention. We apologize for the inconvenience caused, and we are committed to resolving this issue promptly and to your satisfaction. Please let us know how we can proceed further to make things right
Dear Bob, Thank you so much for your 4-star rating of Smart Cellular! We truly appreciate your feedback and are delighted to hear that you are extremely satisfied with your recent order of the Apple iPhone 12 in blue. It's fantastic to know that your new phone arrived in excellent condition without any chips or scratches. We're thrilled to have provided you with an awesome experience. If you ever need any assistance in the future, please don't hesitate to reach out.
Thank you once again, and we hope you continue to enjoy your new iPhone 12! 😌
Best regards,
Smart Cellular Team
Dear Billie,Thank you so much for your kind 4-star rating of Smart Cellular! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us. It means a lot to us that you took the time to share your thoughts.
We are glad to know that the phone you received is in perfect condition. It is always our priority to offer top-notch products and ensure customer satisfaction. If you ever have any questions or need assistance in the future, please don't hesitate to reach out to us.
Once again, thank you for choosing Smart Cellular. We value your support and we look forward to serving you again in the future.
Phone is in perfect in Condition, thank you!
Best regards,
[Your Name]
Dear Mae,Thank you so much for your glowing 5-star rating of Smart Cellular! We greatly appreciate your kind words and are thrilled to know that you had such a positive experience with us.
We are delighted to hear that you bought a phone from SmartCellular and would definitely recommend our services. Your satisfaction is our top priority, and we are glad that we could meet your expectations. If there's anything else we can assist you with, please don't hesitate to reach out to us.
Thank you again for your support and recommendation. We look forward to serving you in the future!
Best regards,
[Your Name]
Thank you so much for your outstanding 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to hear that you had an exceptional experience with us. Your kind words mean a lot to us, especially when you mentioned, "Easy to order, prompt delivery, condition better than expected." It's our constant endeavor to provide a smooth and convenient ordering experience with timely delivery and products that exceed expectations. We are grateful for your recognition and look forward to serving you again in the future.
Posted 2 years ago
Dear [Reviewer's Name],Thank you so much for your outstanding 5-star rating of Smart Cellular. We highly appreciate your feedback and are thrilled to hear that you had a satisfying experience with us.
We take pride in providing a seamless and convenient ordering process, and we are glad to know that it was easy for you to place your order. Our team strives to ensure prompt delivery so that you can enjoy your purchase without any delay. It's delightful to learn that we exceeded your expectations by delivering a product in a better condition than anticipated.
Once again, we truly appreciate your positive feedback. It motivates us to continue delivering exceptional service to all our valued customers. If you have any further questions or require any assistance, please don't hesitate to reach out to us.
Thank you for choosing Smart Cellular!
Best regards,
[Your Name]
Dear Roberto,Thank you so much for your amazing 5-star rating of Smart Cellular! We sincerely appreciate your support and are thrilled that you are happy with your purchase.
It warms our hearts to hear that you find the phone really good and that it was delivered on time. Customer satisfaction is our top priority, and we always strive to provide high-quality products and a smooth shopping experience.
If you have any further questions or need any assistance, please don't hesitate to reach out to us. We are always here to help!
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future.
Warm regards,
[Your Name]
Thank you for taking the time to share your experience with Smart Cellular. We truly appreciate your feedback and value your input as it helps us improve our services.
We apologize for the inconvenience you faced regarding the cancelled order and the delayed return process with Klarna. We understand that this must have been frustrating for you, and please know that we take such matters very seriously.
To ensure that we address the issues you've highlighted, we would like to ask for your assistance. Could you kindly provide us with more details regarding your experience? This would greatly help us in identifying the root cause of the problem and making the necessary improvements.
Once again, we want to express our gratitude for bringing this matter to our attention. We sincerely apologize for any inconvenience caused and assure you that we are committed to rectifying the situation promptly.
Kind regards,
Jeff S
Smart Cellular Team
“I purchased an iPhone 12, excellent condition, and it was in excellent condition there wasn't a mark on it, it was like a new phone.. Would high recommend this company and will definitely purchase from them again..”
Dear Bernice,Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your kind words and feedback. We are thrilled to hear that you had a great experience with us and that the iPhone 12 you purchased was in excellent condition, just like a brand new phone.
It means a lot to us that you would highly recommend our company and that you would consider purchasing from us again in the future. We strive to provide the best quality products and exceptional customer service, and your satisfaction is our ultimate goal.
Once again, thank you for choosing Smart Cellular. We look forward to serving you again in the future.
Warm regards,
Jeff S
Dear Lewis,Thank you so much for taking the time to rate Smart Cellular with 5 stars! We truly appreciate your feedback and it means a lot to us.
We are thrilled to hear that you received excellent service and that the phone you purchased lived up to your expectations. Providing our customers with top-notch service and delivering products as described is our utmost priority.
Once again, thank you for choosing Smart Cellular, and we hope to continue serving you in the future.
Best regards,
Smart Cellular Team
Dear Shirley,Thank you so much for your fantastic 5-star rating of Smart Cellular! We greatly appreciate your support and are thrilled to hear about your positive experience with us. Your words truly mean a lot to us.
We're delighted that you were satisfied with our service and that the phone you purchased for your son was in excellent condition, just like brand new. Nothing brings us more joy than ensuring our customers receive the utmost satisfaction.
Once again, thank you for choosing Smart Cellular. We would be more than happy to assist you with any future orders. Please don't hesitate to reach out to us whenever you need another outstanding product or have any inquiries.
Best regards,
Jeff S
“I ordered a refurbished iPhone from Smart Cellular because they give an 18 month warranty. The phone arrived quickly and was in mint condition. I can highly recommend Smart Cellular. Why buy new when you can get a refurbished phone as good as new for
much less. 👌”
Dear Graham,Thank you so much for your stellar 5-star rating of Smart Cellular! We really appreciate your support and are thrilled to hear about your positive experience with us.
"I ordered a refurbished iPhone from Smart Cellular because they give an 18-month warranty. The phone arrived quickly and was in mint condition. I can highly recommend Smart Cellular. Why buy new when you can get a refurbished phone as good as new for much less."
We're delighted that you found our warranty policy and the condition of your refurbished iPhone to be top-notch. Our team works diligently to ensure that every device meets the highest standards before it reaches our customers. It's fantastic to know that we hit the mark for you!
Once again, thank you for your kind words and recommendation. Should you need any further assistance or have any questions in the future, please don't hesitate to reach out. We're here to provide you with exceptional service.
Best regards,
[Your Name]
Smart Cellular Team
