Thank you so much for your 5-star rating of Smart Cellular, Dan! We are thrilled to hear that switching to Smart Cellular turned out to be a great decision for you. We are delighted to have exceeded your expectations and kept you satisfied with your purchase. Thanks again for your kind words and for being a loyal customer.
Thanks Paul! We're so glad to hear that you enjoyed the great service and that the phone was perfect! It means a lot to us that you'd give us a 5 star rating – we hope to work with you again! 👍🏼
Thank you, Shane, for your 4 star rating of Smart Cellular! We are glad to have made an impression on you. Good to see a new face in this market! We are especially proud of our bot that you can haggle with to get a better deal -- we believe it gives us an edge in the market. We think the product looks great at a reasonable price and are happy that you agree!
"Thank you so much for taking the time to leave us a fantastic 5-star rating! We highly appreciate your feedback and are thrilled that you had a positive experience with Smart Cellular. Your satisfaction is our top priority, and we are delighted to know that the phone you received is in excellent condition. If you have any further inquiries or require assistance, please don't hesitate to reach out. Once again, thank you for choosing Smart Cellular!"
Dear Rich,Thank you so much for your outstanding 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you are happy with our products and service.
Quick delivery and a product exactly as described is what we strive for, so we're delighted that we met your expectations. Your satisfaction is our top priority, and we are grateful to have provided you with a seamless experience.
Should you have any further questions or need assistance in the future, please don't hesitate to reach out. We value your continued support and look forward to serving you again soon.
Best regards,
[Your Name]
Dear Sonny,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate customers like you who share their thoughts, as it helps us improve our services.
We sincerely apologize for the negative experience you had with us. We understand that it must have been disappointing, and we take full responsibility for the inconvenience caused. Your feedback is invaluable in identifying areas where we need to make improvements.
We would love to hear more about your specific concerns so that we can address them promptly. Is there anything in particular that you believe we could have done differently? Your insight would be extremely helpful in our efforts to enhance our services and ensure a better customer experience.
Once again, thank you for bringing this to our attention. We are committed to making things right, and we look forward to your response.
Warm regards,
Smart Cellular Team
Thank you Ian for your 5 star rating! We are delighted to know that you were pleased with the top service and great value for money product. We are especially pleased that you found the iPhone 12 Pro to be as described and arrived well packaged. We truly appreciate your support!
“I was looking to update my mobile and came across this website, and I liked what I saw on the reviews.
Being a first buyer here, i decided to buy a S21 in pristine condition that came with an 18-month warranty. On receiving my new phone, i was very impressed with the quality; it looks brand new, was well packed, and I was kept updated from ordering to delivery. I would definitely buy from here again and highly recommend the site.”
Thank you so much for the 5-star rating, Tala! I'm so pleased that you were happy with your purchase and experience shopping from Smart Cellular. I'm glad the quality of your new phone impressed you and that you were kept well informed of the delivery status. I'm sure it will be the first of many purchases here and I hope you will continue to recommend us to others.
“Very happy with my new phone, good price & all well from order to delivery. My only issue ( why 4 stars ) is i initially thought there was an issue with phone as took 10 mins to register any charge so e mailed company asking for a refund, to which i didn't receive a reply. The phone number doen't work so have a bit of a concern if anything should go wrong with phone. Apart from that all good.”
Dear Gary,Thank you so much for taking the time to leave us a 4-star rating for Smart Cellular - we truly appreciate it! We are thrilled to hear that you are very happy with your new phone and that the entire process from order to delivery went smoothly.
We apologize for the inconvenience you experienced regarding the delay in the phone charging and the lack of response to your refund request. We understand how frustrating this can be and we sincerely apologize for any inconvenience caused. Our customer service team is usually very prompt in their responses, and we will investigate what may have caused the delay in your case.
We would like to assure you that, despite the initial issue, we stand behind the quality of our products and we are here to assist you with any concerns or problems you might have with your new phone. We apologize for the inconvenience with the phone number not working, and we will look into this matter as well to ensure it doesn't happen in the future.
Once again, thank you for your valuable feedback and for choosing Smart Cellular. We hope you continue to enjoy your new phone, and please don't hesitate to reach out to us if you need any further assistance.
Best regards,
[Your Name]
Smart Cellular Team
Thank you for your 5 star rating of Smart Cellular! We appreciate your positive feedback that the phone came quickly and was as described. We're so glad to hear that you are pleased with your phone!
Thank you so much for taking the time to leave us such a glowing review! We're glad that you had such a pleasant experience with your purchase of the iPhone 12 mini. We pride ourselves on providing premium quality products, fast delivery, and competitive prices. We look forward to hearing from you again.
“Was a little worried about ordering a refurbished phone from an internet site but found the experience to be easy and was pleased with the product.
I didn't expect the phone to be in such good condition even though it was pristine rated.”
Thank you so much for your 4-star rating of Smart Cellular! We're thrilled to hear that you had an easy ordering experience and were pleased with the product. We put a lot of effort into ensuring that refurbished phones are of the highest quality, so we're glad that you found the device to be in such good condition. Thank you again for your positive feedback!
“Do NOT use this company!
Ordered an iPhone 12, took a few weeks to arrive and it when it did finally arrive it was the wrong model and colour. I returned it.
It took 12 weeks of constant emailing asking when I would be refunded. I kept getting asked if I could send proof of receipt which I did a total of 5 times (was sent special delivery so I provided tracking number and person who signed for it).
It has been a nightmare getting any assistance, just being asked to prove return and that the issue would be escalated. A constant loop.
I finally got a refund but it took 12 weeks of emailing almost daily. The company has no working phone number to contact and speak to someone so emailing is the only option.
Do NOT use this business unless you have a lot of time to spare to fight to get your money should you not be happy with your purchase.”
Thank you for taking the time to share your feedback about your experience with Smart Cellular. We sincerely appreciate your honest review and apologize for the inconveniences you faced.
We are truly sorry for the frustration caused by the delayed delivery and incorrect model and color of the iPhone 12 you received. Our team understands the importance of delivering the right products timely, and we apologize for falling short in this instance.
We also apologize for the extensive delay in processing your refund and the repeated requests for proof of receipt. It is clear that we failed to provide you with the efficient and supportive customer service that you deserved. We understand how frustrating it must have been to navigate through a constant loop without any direct assistance.
Rest assured, we have taken your feedback seriously and are actively working on improving our processes to ensure a better customer experience in the future. We will address the lack of a working phone number for customer support to provide you with an alternative channel to reach us.
We genuinely value your business and want to make things right. If there is anything specific we can do to address your concerns or improve your experience, please do not hesitate to let us know. Your satisfaction is our top priority.
Thank you once again for bringing these issues to our attention. We hope to have the opportunity to serve you better in the future.
Best regards,
Jeff S
Smart Cellular Customer Support
Thank you so much Danny for the 5 star rating! We're very pleased that you were happy with the great prices, fast shipping, and the products exactly as described. We appreciate your positive feedback!
“Sent my phone in October. They say they have not received it despite me providing proof of delivery. They owe me over £600 and will soon owe court costs and interest too. When they do reply to emails (which is rarely) i get no updates. They say they have claimed via royal mail (even though there is proof of delivery) but this was over 30 days ago and still nothing. AVOID AVOID AVOID”
We are deeply concerned to hear about your experience and the inconvenience you have faced. At Smart Cellular, we strive to provide reliable service and customer satisfaction is our top priority.
We would like to clarify that while we are not directly responsible for parcels once they are in the care of courier services, we understand the frustration that comes with lost shipments. We assure you that we take such incidents seriously and we actively open claims with courier services, such as Royal Mail, to investigate and resolve these issues. Whenever possible, we work diligently to ensure that our customers are compensated for any losses incurred due to mishandling by courier services.
We regret to hear that you have had a negative experience with our customer service. We are committed to continuous improvement and your feedback is invaluable to us.
Please reach out to our customer support team so we can assist you further. We are here to support you through this process and we are determined to restore your confidence in our services.
“Good phone, although the length of wait for it was too long with uncertainty whether it would arrive a month later for Xmas. Good communication from store and customer service though.”
Thank you so much for your 4-star rating of Smart Cellular! We truly appreciate your support and feedback. We understand that the wait for your phone was longer than expected, especially during the holiday season. However, we're glad to hear that our store and customer service teams were able to maintain good communication with you throughout the process. Your satisfaction is our top priority, and we apologize for any inconvenience caused. If there's anything else we can assist you with, please don't hesitate to reach out. We value your business and hope to serve you again in the future!
Dear Ewa,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We greatly appreciate your honesty and letting us know about the difficulties you faced.
We sincerely apologize for the bad experience you had before Christmas. It's truly disheartening to hear that you had such a negative encounter with our company. We acknowledge that there are issues that need to be addressed, and we would like to assure you that we take your feedback seriously.
We deeply value your input and would love to hear more from you about how we can improve our services. Your suggestions and ideas will play a vital role in helping us enhance our operations, and we genuinely want to make things better for our customers.
Once again, thank you for reaching out to us. We apologize for any inconvenience caused and remain committed to resolving the issues you faced.
Please let us know how we can assist you further, and we promise to do our best to turn your experience around.
Best regards,
Jeff S
Customer Support Team
Smart Cellular
“After initial problems with the order (Royal Mail lost the order), the company dealt with it well and the iphone 12 mini arrived well packaged and in good condition. Thank you very much!”
Thank you so much for your fantastic 5-star rating of Smart Cellular! We are delighted to hear that you had a positive experience with us. We sincerely apologize for the initial problems you faced with your order, but we are thrilled that our team was able to handle it effectively. It's great to know that your iPhone 12 mini arrived promptly, well packaged, and in excellent condition. We appreciate your trust in us and your kind words. Thank you very much!
“Great price for a pristine quality phone. Took a little longer than expected but customers services communication was very good and phone was delivered 48 hours later than expected, which is understandable with the Xmas season”
Thank you so much for your amazing 5-star rating of Smart Cellular! We really appreciate your feedback and are thrilled that you are satisfied with our service. We apologize for the slight delay in delivery, but we're glad our customer service team kept you informed throughout the process. With the busy Christmas season, delays are understandable, but we're grateful for your understanding. We hope you enjoy your pristine quality phone and have a wonderful holiday season!
