“Handset arrived and was perfect exactly as described and for excellent price. Only problem was delivery. Purchased as said would be delivery within 48hrs (big ticking clock saying order in 3hr, 3im for delivery day after tomorrow. Unfortunately was nearly 2 weeks, communication was sporadic and there was no wanting that would need to proove address as high value which added to delay. So excellent product let down by over promising and under delivering on delivery time”
Thank you, Claire, for taking the time to rate Smart Cellular with 4 stars. We appreciate your feedback and are glad to hear that the handset arrived in perfect condition and met your expectations in terms of quality and price. We apologize for the inconvenience caused by the delayed delivery and the lack of proper communication throughout the process. We understand the frustration this must have caused and we will take your feedback seriously to improve our services. Once again, we thank you for your review and hope to serve you better in the future.
Dear Coates,Thank you so much for taking the time to write such a wonderful 5-star review for Smart Cellular! We truly appreciate your support and are thrilled to hear that you are really pleased with your phone.
It's great to know that you had a positive experience with us and we are delighted to have exceeded your expectations. Rest assured, we will continue to provide exceptional service and high-quality products to all our valued customers.
Your kind words about recommending and using our company again mean the world to us. We are honored to have earned your trust and loyalty, and we look forward to serving you in the future.
Once again, thank you for choosing Smart Cellular and for your fantastic review. If you ever need any assistance or have any further feedback, please don't hesitate to reach out. We are here to help!
Best regards,
Jeff S
Smart Cellular Customer Support
Dear Gadgit, Thank you so much for taking the time to give us a 5-star rating for Smart Cellular. We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us. It means a lot to us that you found the phone to be nice and better than expected. We also take pride in our quick delivery service, and we're glad that we could meet your expectations. Your satisfaction is of utmost importance to us, and we're grateful for your trust in our products and services. Once again, thank you for your fantastic rating!
Best regards,
Jeff S
Dear Les,Thank you so much for taking the time to give Smart Cellular a 5-star rating! We truly appreciate your feedback and are thrilled to hear that you had a great experience with our service.
We are delighted that you found our service to be great and that your order was delivered on time with regular updates. We put a lot of effort into ensuring our customers receive a seamless experience, and your kind words mean a lot to us.
Thanks again for choosing Smart Cellular. We look forward to serving you again in the future!
Best regards,
[Your Name]
Dear Thomas, Thank you so much for your fantastic 5 star rating of Smart Cellular! We appreciate your continued support as a returning customer and are thrilled to hear that you've had a great experience with us. It means the world to us that you've been satisfied with your purchase from two years ago. We hope to continue providing you with the same excellent service in the future.
Thank you again for your kind words and for choosing Smart Cellular.
Best regards,
[Your Name]
“I ordered a phone on the 17th December, due for delivery on the 2nd Jan. After many emails somebody eventually wrote back saying it would be delivered later that week. it didn't arrive. This went on for 3 weeks. Very difficult company to communicate with. they hardly reply, nobody ever answers the phone. I have asked for a refund and was guaranteed this last week. Guess what no refund. The worst company I have ever had dealings with. Steer clear, you have been warned”
Thank you for taking the time to share your feedback regarding your experience with Smart Cellular. We sincerely appreciate your honest review and would like to apologize for the inconvenience you have faced.
We understand how frustrating it can be to face delays and difficulties in communication. We sincerely apologize for the inconvenience caused by the extended delay in delivering your phone and the lack of proper responses from our team. This is not the experience we strive to provide to our customers.
We are truly sorry for the inconvenience caused by the delay in issuing your refund as well. We assure you that we are taking immediate action to address these issues internally. Our top priority is to improve our communication channels and ensure that our customers' concerns are addressed promptly and efficiently.
We genuinely value feedback from customers like you, as it helps us identify areas where we can make improvements. We would greatly appreciate it if you could provide us with further details regarding how we can enhance our services and avoid similar situations in the future.
Once again, we apologize for any inconvenience caused, and we hope to regain your trust in our company in the future. If there is anything else we can do to assist you, please do not hesitate to reach out to us.
Thank you for bringing these concerns to our attention.
Sincerely,
Jeff S
Customer Service Team at Smart Cellular
Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your support and feedback. We are thrilled to hear that our service has been helpful and of high quality for you. We ensure that our products do as they claim, and we are delighted to have met your expectations consistently. Thank you for choosing Smart Cellular repeatedly. We sincerely value your continued trust in us. Should you need any assistance in the future, please don't hesitate to reach out. Thank you again for your review and for being an amazing customer!
Thank you, Brian, for taking the time to rate Smart Cellular with 5 stars! We truly appreciate your positive feedback and endorsement. We're thrilled that our phone exceeded your expectations in terms of quality. Your recommendation means a lot to us. If you have any further comments or questions, feel free to reach out. Thanks again for your support!
Posted 2 years ago
Dear Brian,Thank you so much for giving Smart Cellular a fantastic 5-star rating! We truly appreciate your kind words and feedback. It's wonderful to hear that our product has exceeded your expectations and that you consider it to be of great quality. Your recommendation means a lot to us! If you ever need any assistance or have further inquiries, please don't hesitate to reach out. We value your satisfaction and look forward to serving you again in the future.
Best regards,
Jeff S
“Excellent product and accurate description. Quick delivery and excellent communication throughout the process and with accurate tracking.
We would definitely use again”
Dear Andrew,Thank you so much for your fantastic 5-star rating of Smart Cellular! We're thrilled to hear that you had such a positive experience with our product and services. Your feedback really means a lot to us.
We're delighted that you found our product excellent and the description accurate. Our team always strives to provide accurate information to help our customers make informed decisions.
Also, we're glad that you appreciated our quick delivery and excellent communication throughout the process. We value clear and timely communication with our customers to ensure a smooth shopping experience.
Once again, thank you for your kind words and support. We truly appreciate it! If you ever need any assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
Ann.
Smart Cellular Customer Support
Thank you so much for taking the time to leave us a glowing 5-star review for Smart Cellular. We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us.
Your comment, "Slow delivery but worth the wait. Item as described, excellent condition," reassures us that our efforts in providing high-quality products and accurate descriptions are paying off. We understand that delays can be frustrating, but we are glad to know that it was worth the wait for you.
Once again, we cannot thank you enough for your kind words. It means a lot to us. If there is anything else we can assist you with in the future, please don't hesitate to reach out.
Best regards,
Ann.
Smart Cellular Team
“I've received so far 2 out of 4 items from my order. I have emailed customer services and the automated reply advised a response within 2 days but it's been almost 1 week since I last emailed them. I put my order in on 02/01/24 and have not had a response from customer services after chasing them twice about my order. Luckily I've received the phones I ordered but the remaining orders are 2 original boxes which I've yet to receive.”
Dear Rumela,Thank you so much for taking the time to share your feedback on Smart Cellular. We sincerely appreciate your input and are sorry for the inconvenience you have experienced with your order.
We understand your frustration regarding the delay in receiving the remaining items from your order. We apologize for any inconvenience this may have caused you. It is not the level of service we strive to provide to our valued customers.
We are currently investigating the issue with our customer service team and will take immediate action to address the delay in their response to your email. We sincerely apologize for the time it has taken to resolve this matter for you.
In order to better understand how we can rectify this situation, may we kindly ask if there is anything specific you would like us to do to make things right? Your satisfaction is our top priority, and we would like to ensure that you have a positive experience with Smart Cellular.
Once again, we express our gratitude for bringing this matter to our attention. We greatly value your feedback as it helps us improve our services. We will do our best to resolve this issue promptly and provide you with an update as soon as possible.
Thank you for your patience and understanding.
Best regards,
Jeff S
Customer Service Team - Smart Cellular
Thank you so much for your fantastic 5-star rating of Smart Cellular! We truly appreciate your kind words and are absolutely delighted that you had such a positive experience with our service and product.
"Absolutely delighted, great service, great product!" perfectly captures the essence of what we strive to provide to our customers. It is our goal to consistently deliver excellent service and top-notch products that meet and exceed expectations.
Once again, we would like to express our sincerest gratitude for your support and for taking the time to share your positive feedback. We look forward to serving you again in the future and creating more delightful experiences.
Best regards,
Ann.
“I bought a phone for my daughter on 27th November 2023. In early December when setting it up I discovered it was NOT unlocked as it had been advertised and therefore was unusable. Despite several emails requesting help I had nothing but an automated email. When I requested a return I had no contact. When I returned the item on 11th December (tracked as requested) I got no confirmation or refund. I have escalated this to Paypal but the case automatically closed even with a poor response from them saying they would look into processing the return. I have provided photographic proof of return delivery but on 24th January I am still awaiting my refund. I have re-escalated this to Paypal and will now be contacting my credit card company.”
Dear Bryony,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We sincerely apologize for the inconvenience caused by the unlocked phone you purchased for your daughter on 27th November 2023.
We are truly sorry for the lack of assistance you received when reaching out to us via email. We understand how frustrating it must have been to not receive any personalized response, and we deeply regret the delay and lack of communication regarding the return and refund process.
Your concerns have been duly noted, and we assure you that we take them very seriously. We appreciate the photographic proof you provided of the return delivery, and we are genuinely sorry for the extended wait you have experienced in receiving your refund.
To address the situation and ensure that we rectify this matter promptly, we kindly request you to provide us with any additional information or details regarding your case. We would greatly appreciate any suggestions or specific actions you believe would help us make things right. Your feedback is invaluable to us as we continuously strive to improve our services and customer experience.
Once again, we apologize for the inconvenience caused and appreciate your willingness to work with us in resolving this matter. Please be assured that we are committed to ensuring a positive outcome for you. If you have any further concerns or questions, please do not hesitate to reach out to us.
Thank you for your patience and understanding.
Warm regards,
Jeff S
Smart Cellular Customer Care Team
“I sent my phone back as I couldn't get a reception on it with any similar card . I have repeatedly tried to phone and I have also sent emails ,with no answers back . I sent it by royal mail post tracking. They acknowledged receipt on the 8th of January.. I haven't heard a single word .. the after care is shocking..”
Dear Heather,Thank you so much for taking the time to provide us with your valuable feedback regarding your experience with Smart Cellular. We genuinely appreciate your willingness to share your thoughts with us.
We apologize for the inconvenience caused by the reception issue and the lack of communication you experienced. We understand how frustrating it can be when you are unable to reach us despite multiple attempts via phone and email. We also want to assure you that we have indeed received your phone back through Royal Mail post tracking, as acknowledged on January 8th.
We sincerely apologize for the delay and any discomfort caused by the lack of communication from our end. We take your concerns seriously, and this has prompted us to look into our aftercare processes to ensure such lapses do not occur in the future.
We would greatly appreciate it if you could provide us with further details on the best way to reach out to you. This will help us rectify the situation and make things better for you. Your satisfaction is of utmost importance to us, and we are determined to address this matter promptly to improve our overall service.
Once again, we extend our sincerest apologies for the inconvenience caused, and we thank you for bringing this to our attention. We look forward to hearing from you and resolving
Thank you so much, Marigold, for taking the time to rate us with 5 stars! We truly appreciate your feedback and are thrilled to hear that you are happy with your experience with Smart Cellular. We are glad that the phone you purchased looks like it's brand new and is in good condition. We take great pride in providing high-quality devices to our customers, and we're delighted to know that it has met your expectations so far.
If you have any further questions or need assistance with anything, please don't hesitate to reach out to us. We're here to ensure that you have an excellent and seamless experience with your new phone. Thank you once again for choosing Smart Cellular!
Posted 2 years ago
Thank you so much, Marigold, for your fantastic 5-star rating of Smart Cellular! We are thrilled to hear that you are satisfied with your purchase. We take great pride in delivering high-quality products, and we are delighted that the phone looks like brand new and has been performing well for you so far. If you have any questions or need any assistance in the future, please don't hesitate to reach out. Once again, thank you for choosing Smart Cellular!
Thank you so much for taking the time to provide us with your valuable feedback of Smart Cellular. We truly appreciate your kind words and are delighted to hear that our services are making our customers happy.
At Smart Cellular, our goal is to consistently provide exceptional service and ensure customer satisfaction. We are thrilled that you are pleased with our efforts to meet your needs. Your feedback reassures us that we are moving in the right direction.
We understand that sometimes issues may arise, and we want to assure you that we are here to help. If you ever need further assistance or have any questions, please do not hesitate to reach out to our friendly customer support team. We are available [provide contact information].
Once again, thank you for your positive feedback. We genuinely appreciate your support and look forward to serving you in the future.
Sincerely,
Jeff S
Customer Support Team
Smart Cellular
Dear Stuart, Thank you so much for taking the time to rate Smart Cellular with 5 stars! We truly appreciate your feedback and are thrilled to hear that you had a great experience with us.
We are delighted to know that you found our products to be of great value for money and exactly as described. At Smart Cellular, we strive to provide our customers with high-quality products that meet their expectations.
Your satisfaction is our top priority, and we are grateful for your support. If there is anything else we can assist you with, please do not hesitate to reach out to us.
Once again, thank you for your kind words and for choosing Smart Cellular. We look forward to serving you again in the future.
Best regards,
Ann.
Dear Holly,Thank you so much for taking the time to give Smart Cellular a 5-star rating! We greatly appreciate your kind words and support.
We're thrilled to hear that you had an excellent experience with our service and that the delivery was speedy. 👏 Your satisfaction is our top priority, and we will continue to strive for excellence in providing the best service possible.
Once again, thank you for choosing Smart Cellular, and we look forward to serving you again in the future!
Best regards,
Ann.
“So far have not received a phone that works, I ordered an iPhone 11 on a Monday received it on Wednesday but display did not work sent an email straight away received one back on Friday saying to send it back for refund or replacement sent it back that day received package and thought it was an exchange but it was the same phone I returned and a letter saying it had a non genuine display and they did not sell phones with non genuine displays. I contacted you straight away but have still not had the courteous of a reply. The phone I returned was the phone I received so must have slipped through the net.”
Dear David,Thank you so much for taking the time to share your experience with Smart Cellular. We truly appreciate your feedback and apologize for the issues you have encountered.
We understand the frustration of receiving a non-functional iPhone 11 and the confusion caused by the incorrect replacement. We sincerely apologize for any inconvenience this may have caused. Rest assured, we take these concerns seriously and are committed to resolving them promptly.
We apologize for the delayed response to your contact and any lack of courtesy experienced. This is not a reflection of the service we strive to provide. We understand that your returned phone must have slipped through the net, and we sincerely apologize for this oversight.
We genuinely value your patronage and would appreciate the opportunity to make things better. Please let us know how we can rectify this situation and provide you with a satisfactory resolution. Your satisfaction is our priority, and we are committed to ensuring your experience with Smart Cellular is a positive one.
Once again, we sincerely apologize for any inconvenience caused and thank you for bringing these concerns to our attention. We look forward to hearing from you and working towards a resolution.
Best regards,
Jeff S
Customer Support Team,
Smart Cellular
Dear Lara,Thank you so much for taking the time to provide us with your valuable feedback about your experience with Smart Cellular. We truly appreciate it!
It's fantastic to hear that you had a positive experience with us. Providing excellent customer service and ensuring your satisfaction is our utmost priority. We are thrilled to know that we are succeeding in these aspects. Your kind words encourage us to continue delivering the best service possible.
If you ever have any questions or need assistance with any of our services, please don't hesitate to reach out to us. Our friendly and knowledgeable team is always here to help and ensure you have a seamless experience.
Once again, thank you for choosing Smart Cellular, and we look forward to serving you in the future!
Warm regards,
Jeff S
Smart Cellular Team
