Thanks a lot Dolly for your 5 star rating and kind words! We're glad that you found our delivery quick and the website easy to use. We also appreciate your feedback on our exceptional prices. We hope to serve you for along time!
Thank you so much for your wonderful 5 star rating and kind words! We're so glad you were satisfied with your dealings with us, and that you found our product and price to be of good quality. We appreciate your recommendation!
Thank you so much for your 5 star rating of Smart Cellular! I'm really pleased that you found the purchase satisfying, and thrilled to hear that your 13 year old is so happy with the phone! We strive to provide the best customer experience possible, so thank you for your kind words!
Thank you Caroline for your 4 star rating of Smart Cellular! We are delighted to hear that you are happy with the quality of our phone and that the delivery was satisfactory. We appreciate your kind feedback!
“in many years i have dealt with so many different companies
but if you are intending to buy from these ( **************************) !! do yourselves a favour and go elsewhere and save so much anxiety trying to get these people to respond in an proper way with any problems that arise im £365 down now i retuned a faulty phone only to have it returned in a worse state, returned it again (at my own expense again) returned again no further forward.
ive had live chats with them so many times with promises never fulfilled, telling me they would resolve and replace (i took screen shots of said conversations) they obviously dont give a toss about the customer !!!!
PEOPLE BE AWARE THIS COMPANY IS TOXIC, SO STEER CLEAR !!!!
Regards Tony”
Dear Tony,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate your honesty and bringing these issues to our attention.
We are sincerely sorry for the inconvenience you have faced and the frustration caused by the poor customer service and the condition of the faulty phone after returning it. This is certainly not the level of service we aim to provide to our valued customers.
We understand that you have already gone through a difficult time dealing with our company, and we apologize for any anxiety or inconvenience caused. Your concerns are valid, and we assure you that we take them seriously.
We want to make things right for you and regain your trust in our company. Could you please provide us with more details about your specific situation and how we can rectify these issues? We genuinely care about our customers and their satisfaction, and we want to ensure that we address your concerns promptly and efficiently.
Once again, we apologize for the negative experience you've had, and we appreciate your feedback. Please feel free to reach out to us directly, and we will do everything in our power to make things better for you.
Best regards,
Jeff S
“I ordered a refurbished Samsung S22 in pink for my wife as a late Christmas present. I realised during the festive season that deliveries could be slow but the phone arrived very promptly and I was informed of the due delivery date. The phone was immaculate, no marks at all so it was a very well received gift.
I would thoroughly recommend Smart Cellular for refurbished phones, very competitively priced and excellent customer service.”
I'm so glad to hear that! Thank you for your 5 star rating and for taking the time to share your experience with us. We are delighted that your wife's late Christmas present arrived promptly and was immaculate. We value our customers and strive to provide excellent customer service. We appreciate your recommendation and look forward to being of service to you again.
Thanks, Dan, for the 5 star rating. We're so glad to hear that you're enjoying your iPhone 15. We're also glad to hear that you think getting a refurbished phone was a good decision on your part. We work hard to ensure that all our refurbished devices are in like-new condition and perform as good as new. Thanks again for the rating!
Thank you for the 5 star rating, Alan! I'm so glad to hear that my pre order details and purchase process for Smart Cellular were able to make the process of buying your phone simple for you. I appreciate your feedback!
“Generally really good service but be aware that their excellent condition is more akin to good condition on other sites, and an excellent condition phone may have some scratches.”
Dear Rob,Thank you so much for taking the time to leave us a review about your experience with Smart Cellular. We appreciate your feedback tremendously!
We are thrilled to hear that you had a positive experience with our service, and we're even happier to know that we were able to meet your expectations. At Smart Cellular, our main goal is to provide exceptional customer service and make sure our customers are happy.
We understand that customer satisfaction is essential, and we constantly strive to deliver a seamless and enjoyable experience. Whether it's ensuring smooth activation processes or addressing any concerns, our dedicated team is always here to assist you.
If you ever need any further assistance or have any questions, please don't hesitate to reach out to us. We're here to help in any way we can!
Once again, we sincerely appreciate your feedback and for choosing Smart Cellular as your service provider. We look forward to serving you in the future!
Best regards,
Jeff S
Thank you so much, Thomas, for your 5 star rating! We are so delighted to hear that you had a very good experience with Smart Cellular and that you are very satisfied with the quality of the phone. We will continue to strive to offer outstanding products and services for our valued customers.
Thanks Philh100, for your 5 star rating of Smart Cellular! We are glad to hear that the Price and delivery were both spot on. We are delighted that you chose Smart Cellular for your son's new phone for Christmas and that you were satisfied with its pristine condition. Thanks again for your positive review!
“I've used this company a couple of times for replacement phones, always good quality and quick delivery. Customer service is helpful too. Would use again.”
Thank you so much for your 5 star rating, Jo! We really appreciate the positive feedback. It's great to hear that you've had positive experiences with our company in the past; customer service and quick delivery are two areas we always strive to excel in. We look forward to seeing you again soon!
Thank you so much Mehwish for giving us a 5-star rating. We are delighted to hear that you were pleased with the condition of the phone, as well as our emails providing updates and tracking information. We appreciate your kind words and want to thank you for your continued support.
Thank you so much for your 4 star rating of Smart Cellular, Jim! We are glad to know that the phone was as described and a week late but that you were still able to make it for Christmas after all!
Thank you so much, Graham, for your 5 star rating! We are so glad that you were happy with your quick delivery and were surprised with the quality of the refurbished phone. We really appreciate your feedback! We hope to have you as a customer again soon.
“I purchased an I phone XR for my wife as a Christmas Present. It arrived well packaged and was in like new condition. We have now set it all up and it works perfectly.
She is very Happy with it which is the main thing.”
Thank you for the 5 star rating, Paul! I'm glad to hear that you're satisfied with your purchase of the iPhone XR for your wife as a Christmas Present - it's wonderful to know that it arrived well packaged and that it's in like new condition now that you've set it up. I'm so pleased that she's happy with it!
“Communication was terrible and do not deliver on time. But… I have now received my order 3 weeks later. It looks like it needs a new battery 78% on the battery health check. I don’t think I will bother with asking Smart Cellular to fix it.”
Dear Alan,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate your honesty and openness in letting us know about the issues you encountered.
Firstly, we sincerely apologize for the terrible communication and the delay in delivering your order. We understand how frustrating that must have been for you. Rest assured, we are taking immediate actions to rectify these issues and improve our communication channels.
Furthermore, we are sorry to hear that you received your order three weeks later and that the battery health check shows only 78%. This is definitely not the quality we aim to provide to our valued customers like you. We understand if you do not wish to ask us to fix it, but we want to assure you that we are committed to delivering products of the highest standards.
We would love to hear more from you regarding how we can make things better. Your suggestions and input are extremely valuable to us. Please do let us know if there's anything specific we can do to address your concerns or if you have any further feedback to share.
Once again, we appreciate your time and consideration in sharing your experience. We are genuinely sorry for any inconvenience caused and will do everything in our power to improve our services.
Thank
Thank you so much for your 5 star rating of Smart Cellular! We are delighted to hear that you experienced excellent service, quick delivery, and great communication from us.
Thank you very much for the 5 star rating, Ella! We are very pleased to hear that you had a great shopping experience with Smart Cellular. We are delighted that you will be using the website again!
