“Ordered an iPhone 11 for my daughter. Arrived really quickly and great condition. Excellent value for money. Would definitely recommend for anyone looking for a refurbished phone.”
Thank you Iain for your 5 star rating of Smart Cellular! We are delighted to hear that you were so pleased with your order of an iPhone 11 for your daughter. It's really satisfying to hear that it arrived quickly and in great condition, with excellent value for money. We are glad you would recommend us to anyone looking for a refurbished phone. Thanks again Iain!
Thank you very much for your generous 5-star rating! We are delighted to hear that you are pleased with your purchase and the great service you received. We look forward to seeing you again soon!
Thank you for your positive 5 star rating! We're so glad to hear that the phone arrived on time and was of good quality. We appreciate you taking the time to share your experience with us.
Thank you very much for your 5-star rating of Smart Cellular! We are glad that you found our fast delivery, good quality phone, and great prices worthwhile. We really appreciate your support!
Thank you for your 5-star rating! We are glad that you were pleased with the phone's appearance and that your delivery went smoothly. We appreciate your kind words!
Thank you for you for awarding us a 5 star rating! We are so pleased that you were able to take advantage of the great value of your quick replacement for your old iPhone. Thank you so much for your kind words!
“Extremely satisfied and would definitely use them again. Website was easy to use, delivery fast and efficient, very well packed and product excellent.”
Thanks Christine for taking the time to rate Smart Cellular 5 stars! We are extremely pleased to hear that you are extremely satisfied and would definitely use us again. We strive to make sure our website is easy to use, our delivery is fast and efficient, and our products are of the utmost excellence. Thank you for your kind words and we look forward to continuing to serve you!
Thank you, Jo, for your incredible 5-star rating of Smart Cellular! I'm so pleased to hear you were able to order your phone just before Christmas and it arrived in a few days - that's fantastic! We strive to provide excellent customer service with expedient delivery, and I'm glad we met your expectations!
Thank you Mitch for giving us a 5 star rating for Smart Cellular. We are so pleased that you were happy with the Fab phone and quick delivery. We look forward to having you as a loyal customer in the future.
Thank you, Rachael, for your 4 star rating of Smart Cellular! We are so glad to hear that your son is happy with his Christmas present. We hope that you keep enjoying the perfect condition of your iPhone mini 12!
Thank you R so much for your 5 star rating of Smart Cellular! We are thrilled that you were very pleased with the purchase of your iPhone 12 and that the phone condition was as described. We really appreciate your business and hope you will purchase from us again.
Thank you so very much for the 5 star rating, we really appreciate it. We're glad that the phone was given to your child in pristine condition and that they are so happy with it. We are also happy that our communication with you helped you have a positive experience. Again, thank you so much for the 5-star rating!
Thank you so much, Sophie, for your 5 star rating of Smart Cellular! We are thrilled to see that your experience with our service was great, and we also appreciate your feedback that your phone was in "Really good condition"! Thank you for being a part of the Smart Cellular family!
Thank you, Terry, for your 5 star rating of Smart Cellular. We are thrilled to hear your satisfaction with our phone and delivery. We really appreciate your kind words and look forward to serving you again.
Thank you so much for your amazing 5-star rating of Smart Cellular! We truly appreciate your support and are delighted to hear that you had a fantastic experience with us. The price was indeed very good, the delivery was extremely quick, and the condition of the product was spotless. We couldn't be happier to have provided you with such exceptional service. It was our pleasure serving you and we look forward to assisting you again in the future.
“Very poor experience selling my Iphone 13 pro max. Was quoted £499 as in excellent condition. Was told only worth £330 as there were “marks on the side”. Price quoted is less than even the Good condition quote of £399! When it was returned I checked the phone and no marks anywhere. This was confirmed when I sold it to Webuyanyphone, who paid me what they quoted of well over £400. Don’t bother with the ‘Customer Service’ either, when I called they wouldn’t let me speak to anyone.”
We want to assure you that our grading process is thorough and intended to be fair and transparent. We understand that the condition of a device can be subjective, and we are committed to ensuring our customers are satisfied with our evaluations. If a device does not meet the initially quoted condition, we are open to regrading it. We encourage customers to request pictures of their devices if there are any discrepancies in the assessment, and we are more than willing to provide these.
“Absolute shower of Sh!t company. Avoid like the plague. Google smart cherry mobiles as thats who you are dealing with. These reviews are being left by bribing people with free earphones. I ordered 2 phones to replace broken mobiles. Ended up asking for a refund after the 1st one was 3 weeks late. Yet to receive the 2nd. 1st one was sent royal mail and was an empty box. Rather than issue a refund they are trying to send me the 2nd phone. Constantly lie. Phone number is answerphone. Email back after 2-3 days. AVOID!!!”
Dear Adam,We wanted to take a moment to express our sincere thanks for taking the time to share your feedback about your experience with Smart Cellular. We truly appreciate your honesty and apologize for any inconvenience you may have encountered.
We are extremely sorry to hear about the issues you faced with your phone order. This is definitely not the kind of experience we strive to provide our valued customers. We understand your frustration with the delayed delivery and the subsequent issue with the first phone being an empty box. We assure you that this is not reflective of our usual service standards.
We're currently investigating the matter to address the root causes and ensure such incidents are not repeated in the future. It's disheartening to hear that our communication channels, such as phone and email, have not been satisfactory in resolving your concerns promptly.
We would like to extend our apologies once again and would greatly appreciate the opportunity to make things right. Could you please let us know how we can improve our services to meet your expectations? Your valuable input will certainly assist us in growing and enhancing our customer experience.
Once again, thank you for sharing your feedback, Adam. We are committed to learning from our mistakes and ensuring a better experience for all our customers.
Best regards,
[Your Name]
“Ordered an I phone XR. Easy to buy and quick delivery. Excellent quality and just as described. We received excellent service when we needed a replacement phone quickly and at a fair price.”
Thank you for your 4 star rating of Smart Cellular! We are glad to hear you had an easy and quick experience when you ordered your iPhone XR. We are also pleased to know that you found the quality and description of the phone to be excellent. We appreciate you taking the time to leave us a positive review and we value your loyalty in choosing us when you needed a replacement phone quickly and at a fair price. Thank you!
Dear Phil,Thank you so much for your excellent 5-star rating of Smart Cellular! We truly appreciate your kind words and support. We're thrilled to hear that our product met your expectations and that you found it to be a great deal. Our team also takes pride in ensuring fast delivery and providing a seamless transaction experience. Your satisfaction means the world to us, and we couldn't be happier that you had a perfect transaction.
Once again, thank you for choosing Smart Cellular. Should you need any further assistance or have any questions, please don't hesitate to reach out. We're here to help!
Warm regards,
