“Was a little worried about ordering a refurbished phone from an internet site but found the experience to be easy and was pleased with the product.
I didn't expect the phone to be in such good condition even though it was pristine rated.”
Thank you so much for your 4-star rating of Smart Cellular! We're thrilled to hear that you had an easy ordering experience and were pleased with the product. We put a lot of effort into ensuring that refurbished phones are of the highest quality, so we're glad that you found the device to be in such good condition. Thank you again for your positive feedback!
“Do NOT use this company!
Ordered an iPhone 12, took a few weeks to arrive and it when it did finally arrive it was the wrong model and colour. I returned it.
It took 12 weeks of constant emailing asking when I would be refunded. I kept getting asked if I could send proof of receipt which I did a total of 5 times (was sent special delivery so I provided tracking number and person who signed for it).
It has been a nightmare getting any assistance, just being asked to prove return and that the issue would be escalated. A constant loop.
I finally got a refund but it took 12 weeks of emailing almost daily. The company has no working phone number to contact and speak to someone so emailing is the only option.
Do NOT use this business unless you have a lot of time to spare to fight to get your money should you not be happy with your purchase.”
Thank you for taking the time to share your feedback about your experience with Smart Cellular. We sincerely appreciate your honest review and apologize for the inconveniences you faced.
We are truly sorry for the frustration caused by the delayed delivery and incorrect model and color of the iPhone 12 you received. Our team understands the importance of delivering the right products timely, and we apologize for falling short in this instance.
We also apologize for the extensive delay in processing your refund and the repeated requests for proof of receipt. It is clear that we failed to provide you with the efficient and supportive customer service that you deserved. We understand how frustrating it must have been to navigate through a constant loop without any direct assistance.
Rest assured, we have taken your feedback seriously and are actively working on improving our processes to ensure a better customer experience in the future. We will address the lack of a working phone number for customer support to provide you with an alternative channel to reach us.
We genuinely value your business and want to make things right. If there is anything specific we can do to address your concerns or improve your experience, please do not hesitate to let us know. Your satisfaction is our top priority.
Thank you once again for bringing these issues to our attention. We hope to have the opportunity to serve you better in the future.
Best regards,
Jeff S
Smart Cellular Customer Support
Thank you so much Danny for the 5 star rating! We're very pleased that you were happy with the great prices, fast shipping, and the products exactly as described. We appreciate your positive feedback!
“Sent my phone in October. They say they have not received it despite me providing proof of delivery. They owe me over £600 and will soon owe court costs and interest too. When they do reply to emails (which is rarely) i get no updates. They say they have claimed via royal mail (even though there is proof of delivery) but this was over 30 days ago and still nothing. AVOID AVOID AVOID”
We are deeply concerned to hear about your experience and the inconvenience you have faced. At Smart Cellular, we strive to provide reliable service and customer satisfaction is our top priority.
We would like to clarify that while we are not directly responsible for parcels once they are in the care of courier services, we understand the frustration that comes with lost shipments. We assure you that we take such incidents seriously and we actively open claims with courier services, such as Royal Mail, to investigate and resolve these issues. Whenever possible, we work diligently to ensure that our customers are compensated for any losses incurred due to mishandling by courier services.
We regret to hear that you have had a negative experience with our customer service. We are committed to continuous improvement and your feedback is invaluable to us.
Please reach out to our customer support team so we can assist you further. We are here to support you through this process and we are determined to restore your confidence in our services.
“Good phone, although the length of wait for it was too long with uncertainty whether it would arrive a month later for Xmas. Good communication from store and customer service though.”
Thank you so much for your 4-star rating of Smart Cellular! We truly appreciate your support and feedback. We understand that the wait for your phone was longer than expected, especially during the holiday season. However, we're glad to hear that our store and customer service teams were able to maintain good communication with you throughout the process. Your satisfaction is our top priority, and we apologize for any inconvenience caused. If there's anything else we can assist you with, please don't hesitate to reach out. We value your business and hope to serve you again in the future!
Dear Ewa,Thank you so much for taking the time to share your feedback about your experience with Smart Cellular. We greatly appreciate your honesty and letting us know about the difficulties you faced.
We sincerely apologize for the bad experience you had before Christmas. It's truly disheartening to hear that you had such a negative encounter with our company. We acknowledge that there are issues that need to be addressed, and we would like to assure you that we take your feedback seriously.
We deeply value your input and would love to hear more from you about how we can improve our services. Your suggestions and ideas will play a vital role in helping us enhance our operations, and we genuinely want to make things better for our customers.
Once again, thank you for reaching out to us. We apologize for any inconvenience caused and remain committed to resolving the issues you faced.
Please let us know how we can assist you further, and we promise to do our best to turn your experience around.
Best regards,
Jeff S
Customer Support Team
Smart Cellular
“After initial problems with the order (Royal Mail lost the order), the company dealt with it well and the iphone 12 mini arrived well packaged and in good condition. Thank you very much!”
Thank you so much for your fantastic 5-star rating of Smart Cellular! We are delighted to hear that you had a positive experience with us. We sincerely apologize for the initial problems you faced with your order, but we are thrilled that our team was able to handle it effectively. It's great to know that your iPhone 12 mini arrived promptly, well packaged, and in excellent condition. We appreciate your trust in us and your kind words. Thank you very much!
“Great price for a pristine quality phone. Took a little longer than expected but customers services communication was very good and phone was delivered 48 hours later than expected, which is understandable with the Xmas season”
Thank you so much for your amazing 5-star rating of Smart Cellular! We really appreciate your feedback and are thrilled that you are satisfied with our service. We apologize for the slight delay in delivery, but we're glad our customer service team kept you informed throughout the process. With the busy Christmas season, delays are understandable, but we're grateful for your understanding. We hope you enjoy your pristine quality phone and have a wonderful holiday season!
“Please avoid these cowboys. They offer the best price on the net (£548) for an iPhone 13 pro max 256gb and promise to refund the postage. I paid £8.15 to send, then they email to say my phone is not in good condition and offer £180. I asked for photos to show the marks they mention and they do not send. Now to send my phone back they insist I have to pay another £8.15 to post back. I have photographic evidence there were no marks on the phone when i sent it. AVOID THIS COMPANY AT ALL COSTS”
We are genuinely disheartened to read your review and the distress you've experienced with the valuation and return process of your iPhone 13 Pro Max. We understand that this has been a source of frustration for you, and we want to extend our sincerest apologies for any inconvenience caused.
We take pride in offering competitive prices and strive to provide a service that is both fair and transparent. When we quoted £548 for your device, it was based on the expectation of it being in a certain condition as per industry standards. Upon inspection, our technicians reported that the device did not meet these conditions, which led to the revised offer of £180.
Regarding the return postage, we aim to make the process as seamless as possible for our customers. We promise to refund the initial postage cost when we accept the device and offer return postage for our customers as each one provides different insurance coverage as well as delivery time.
We want to reassure you that we value each of our customers and their experiences with our company. Your feedback is crucial to us, and we are committed to making things right.
Please contact us directly so we can address this matter with the attention it deserves.
Thank you for your understanding, and we look forward to resolving this matter to your satisfaction.
Thank you so much for your incredible 5-star rating of Smart Cellular! We truly appreciate your support and are thrilled to know that you found our products and prices to be exactly as described. We take pride in offering great deals on mobile phones, so if anyone is searching for a device at a decent price, we highly recommend checking out Smart Cellular. Thank you again for your kind words and for choosing us as your trusted provider.
Dear [Reviewer],Thank you so much for taking the time to rate Smart Cellular with 5 stars! We greatly appreciate your positive feedback.
We are thrilled to hear that you found the lowest price for a re-engineered iPhone 14 Pro with us. We understand that you had to wait a bit longer for the delivery due to your preference for the silver color, but we're glad it was worth the wait.
At Smart Cellular, we always strive to provide the best products at competitive prices, and we are delighted that you had such a great experience with us.
Once again, thank you for your kind review and for choosing Smart Cellular. We look forward to serving you again in the future.
Best regards,
[Your Name]
“I ordered two handsets. One arrived without issue and within the designated timeframe; the second one arrived late and was not what I’d ordered. I ordered a pristine iPhone 12, black. What arrived was a blue iPhone 12 in poor condition. Customer service were helpful, although responses were delayed.”
Dear Vicki, Thank you so much for taking the time to provide us with your valuable feedback on your recent experience with Smart Cellular. We truly appreciate your time and effort in letting us know about your purchase.
Firstly, we deeply apologize for the inconvenience and frustration caused by the late arrival and incorrect handset that you received. We understand how important it is to receive the products as ordered, and we regret that we failed to meet your expectations in this regard. Rest assured, we will investigate this matter thoroughly to ensure it does not happen again in the future.
Furthermore, we understand the dissatisfaction you had with the condition of the iPhone 12 you received, as well as the delayed responses from our customer service team. We apologize for any inconvenience caused as a result of these shortcomings and assure you that we are working diligently to improve our response times and provide better assistance to our valued customers.
In order to rectify the situation and make things better for you, we kindly request your assistance. Could you please let us know the best way to resolve this issue? Whether it involves a replacement for the blue iPhone 12 with the correct black variant or any other solution that you deem suitable, we are here to make it right for you.
“The phone was good and worked well. There was a delay in delivery due to many black Friday orders I think and it is impossible to get hold of anyone if you are wanting to find out why it has not arrived. But it came in the end and all seems fine.”
Thank you so much for giving Smart Cellular a 4-star rating! We appreciate your positive feedback on the performance of the phone and how it met your expectations. We apologize for the delay in delivery, which was due to the overwhelming number of Black Friday orders. We understand how frustrating it can be when you can't get in touch with someone to inquire about the delay. However, we are glad to hear that the phone eventually arrived and everything appears to be in good shape. We hope you enjoy using your new device, and please feel free to reach out if you have any further questions or concerns.
Thank you so much for your incredible 5-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you are satisfied with your purchase. It's fantastic to know that you found our product in great condition and at a great price. We're delighted that you're happy with your purchase. Should you need any further assistance, please don't hesitate to reach out. Once again, thank you for choosing Smart Cellular!
Dear [username],Thank you so much for your fantastic 5-star rating of Smart Cellular! We highly appreciate your trust in our products and services.
We are thrilled to hear that you are satisfied with the excellent phone that was sent to you. It's always a delightful experience when our customers receive a device that feels brand new.
At Smart Cellular, providing top-notch quality products is our utmost priority. We strive to ensure that every customer receives a device that meets their expectations and surpasses them.
Once again, we extend our gratitude for taking the time to share your positive feedback. We look forward to serving you again in the future and delivering exceptional products and services.
Warm regards,
[Your Name]
Smart Cellular Team
“Easy to use website, clear descriptions and explanations. Great prices too!
Regular updates about my order. Arrived on promised delivery date, well packaged and nice phone. Thank you, will use your company again.”
Thank you so much for your 5 star rating of Smart Cellular, Mel! We are thrilled to hear that you found our website easy to use with clear descriptions and explanations, as well as great prices. We are also glad that you were satisfied with regular updates about your order, as well as the delivery date, packaging, and phone. Your kind words are much appreciated and we look forward to serving you again in the future.
Thank you very much for your 5 star rating of Smart Cellular! I'm delighted to hear that you are satisfied your two phones and that you would highly recommend them. We greatly appreciate your feedback!
Thank you so much for your 5 star rating of Smart Cellular, Carl! We are thrilled to hear that you had such a great experience with us, from ordering to receiving the phone so quickly. We work hard to make sure that our customers are satisfied and we really appreciate that you will be using our company again. Thank you again!
“Just purchased an iPhone 12 mini from Smart Cellular for a really competitive price. It arrived well packaged and ahead of the scheduled delivery, no issues with the phone and would definitely buy from them again.”
Thank you for the 5 star rating, Chris! We really appreciate you for taking the time to review us. We're happy to see that you are pleased with your purchase and experience with Smart Cellular. We are dedicated to providing top quality products with cost-effective solutions, and we're glad to know that we have met your expectations. We look forward to serving you again in the future.
