“The phone is working fine, but it has some scratches on screen, something I was not expecting. But overall the it's it took a week to come. I was expecting the delivery to be fast.”
Hi there,
Thank you for sharing your feedback with us. We're glad to hear that the phone is working fine, but we’re sorry to learn about the scratches on the screen and the delay in delivery. We aim for prompt service and high-quality products, and it's disappointing to hear that we fell short in this instance.
We appreciate your patience and understanding. To make it right, please contact us directly with your order details so we can look into this further for you.
As a token of our appreciation for your feedback and to hopefully enhance your next experience with us, we’d like to offer you a £15 discount on your next purchase. Use the code BIGSALE15 at checkout.
Thank you for bringing this to our attention, and we look forward to serving you better in the future.
Best regards,
The Smart Cellular Team
“Phone turned up in great conduction, very satisfied with purchase. Hopefully phone is a winner, would recommend Smart Cellular in the future, thank you, Nolan”
Hi Nolan,
Thank you so much for your wonderful review! We’re thrilled to hear that your phone arrived in great condition and that you’re satisfied with your purchase. At Smart Cellular, we take great pride in ensuring that each device meets high standards of quality, and it’s rewarding to know that our efforts have paid off in your case.
We understand how important it is to receive a product that meets your expectations, and we’re delighted to hear that the phone is living up to those standards. Your feedback reassures us that we’re on the right track in providing quality products and services to our customers.
Thank you for considering recommending Smart Cellular in the future. Your support and trust mean a lot to us. Should you have any questions or need further assistance in the future, please don’t hesitate to reach out. We’re here to help and ensure your continued satisfaction.
As a token of our appreciation, we’d like to offer you a discount on your next purchase. Use the code BIGSALE15 to get £15 off your next order.
Once again, thank you for taking the time to share your positive experience. We look forward to serving you and your family again.
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you so much for taking the time to rate Smart Cellular with 4 stars! We greatly appreciate your positive feedback and are thrilled to hear that you have had a great experience with our services.
We’re delighted to know that you found both our phone and services to be satisfactory. Your satisfaction is our utmost priority, and it’s rewarding to see that our efforts have met your expectations.
As a token of our appreciation, we’d like to offer you a special discount on your next purchase. Use the code BIGSALE15 at checkout to enjoy £15 off your order. This is our way of saying thank you for your continued support and for choosing Smart Cellular.
We look forward to serving you again in the future and providing you with even better experiences. If you have any further suggestions or feedback, please do not hesitate to reach out to us.
Thank you once again for choosing Smart Cellular!
Best regards,
The Smart Cellular Team
Dear Customer,
Thank you so much for taking the time to leave us a wonderful 4-star rating! We truly appreciate your support and are thrilled to hear that you had a positive experience with Smart Cellular.
We're glad that our pricing and communication during the order process met your expectations. Our team strives to deliver excellent service at affordable prices, so it's fantastic to receive your positive feedback.
Thank you again for choosing Smart Cellular. We look forward to serving you in the future and providing you with even more reasons to be satisfied with our products and services.
Regards,
The Smart Cellular Team
“Had an issue with battery in the phone I ordered but after contacting the sales department was able to get it replaced quickly without hassle. Very satisfied with new phone.”
Thank you so much for your fantastic 4-star review of Smart Cellular!
We greatly appreciate your positive feedback and are thrilled to hear that you had a great experience with us.
We are truly sorry for the issue you faced with the battery in the phone you ordered.
However, we are glad that our sales department was able to assist you promptly and efficiently in getting it replaced hassle-free. Your satisfaction is our priority, and we are delighted that you are now enjoying your new phone.
Thank you again for choosing Smart Cellular. We value your support and look forward to serving you in the future.
Regards,
The Smart Cellular Team
Thank you so much for taking the time to rate Smart Cellular with four stars! We truly appreciate your feedback and are thrilled to hear that you had no issues at all with our product, which was exactly as advertised.
Customer satisfaction is our top priority, and your positive experience is a clear reflection of the efforts we put into ensuring the best quality and service. We remain committed to delivering exceptional products and experiences to our valued customers like you.
If you have any further questions or need any assistance, please don't hesitate to reach out to our customer support team. We are always here to help!
Thank you once again for choosing Smart Cellular. We look forward to serving you in the future.
Best regards,
Smart Cellular Team
Thank you for taking the time to rate Smart Cellular with 4 stars! We are thrilled to hear that you had a positive experience with our product. Your feedback is truly valuable to us.
We strive to provide excellent products and services to our customers, and we are glad to know that you found Smart Cellular to be a good product. Your satisfaction is our priority, and we are committed to continually enhancing our offerings to meet your expectations.
Once again, thank you for choosing Smart Cellular. Should you have any further questions or require assistance, please feel free to reach out to our customer support team. We look forward to serving you again in the future.
Best regards,
Smart Cellular Team
,Thank you so much for taking the time to give Smart Cellular a 4-star rating. We truly appreciate your support and feedback.
We apologize for any inconvenience caused by the extended delivery time. However, we are thrilled to hear that the product you received was as advertised and that the warranty provided reassurance. Your satisfaction with our product is of utmost importance to us, and we are glad to have met your expectations.
Thank you once again for choosing Smart Cellular. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We look forward to serving you again!
Posted 1 year ago
Thank you for taking the time to rate Smart Cellular with 4 stars! We truly appreciate your feedback and are thrilled that you found the product as advertised and our warranty reassuring. We apologize for any inconvenience caused by the delay in delivery, but we're glad to hear that it eventually arrived. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you again for choosing Smart Cellular!
“Great Iphone 15 delivered, looking just like new. Was dubious at first whether this was a legit company as they didn't answer the phone or my messages, but after a couple of more tries they organised the delivery on the day I wanted. Very happy customer and can recommend.”
Dear Gabrielle,Thank you so much for taking the time to leave us a 4-star rating for Smart Cellular. We truly appreciate your feedback and are thrilled to hear that you are satisfied with your purchase of the Great iPhone 15. It's fantastic to know that it arrived looking just like new.
We apologize for any initial concerns or inconvenience caused by our delayed response. We were dealing with a high volume of inquiries, but we're glad we were able to coordinate the delivery on your preferred day. We're delighted to have you as a happy customer and we greatly appreciate your recommendation.
If you have any further questions or inquiries, please don't hesitate to reach out to us. We are always here to assist you.
“Good price with a discount code which I eventually got to work. I’m very happy with the phone which took a few days to arrive. Battery is 89%. Minimal marks (rated excellent). I wonder if the vent at the top (microphone/ speaker?) could have been cleaned better. Otherwise it’s great.”
Dear reviewer,Thank you so much for your fantastic 4-star rating of Smart Cellular! We truly appreciate your feedback.
We're thrilled to hear that you found our pricing to be good, especially with the discount code that you eventually got to work. We always strive to provide our customers with the best deals possible.
We're also delighted to know that you are very happy with the phone you purchased from us. It's great to hear that it arrived within a few days and that you were satisfied with its condition. We take great care in ensuring that our products are of excellent quality.
Regarding your comment about the vent at the top of the phone, we apologize if it wasn't cleaned to your satisfaction. We will make a note of this and take extra care to ensure better cleaning in the future.
Thank you once again for taking the time to share your experience. We're delighted to have provided you with a great smartphone, and we truly value your support.
Best regards,
Smart Cellular Team
Thank you so much for your fantastic review and for awarding Smart Cellular with a well-deserved 4-star rating. We truly appreciate your support and are thrilled to hear that you had a positive experience with us.We are delighted that you found our delivery service to be very prompt, and are glad that you are satisfied with the phone you purchased at a great price. It's wonderful to know that you are considering purchasing another phone from us in the future.
We also appreciate your compliments regarding our first-class customer service, especially from Claire. We take pride in providing top-notch assistance to our valued customers, and we will make sure to pass along your kind words to Claire.
Once again, thank you for choosing Smart Cellular and for taking the time to share your experience. We look forward to serving you again in the future!
“Tim was really helpful after there was a slight delay on part of my order. He took the time to look into my query and reply, even though it wasn’t strictly speaking his department.”
Dear [Reviewer],Thank you so much for taking the time to rate Smart Cellular with 4 stars. We truly appreciate your positive feedback and are thrilled to hear about your overall satisfaction with our services.
We would also like to express our gratitude for acknowledging Tim's valuable assistance. We apologize for the slight delay on your order, but we are glad that Tim was able to help resolve any queries you had. His dedication to ensuring excellent customer service is truly commendable, even if it falls outside of his designated responsibilities.
Thank you again for choosing Smart Cellular, and we hope to continue serving you with the utmost satisfaction in the future.
Thank you so much for your wonderful 4-star rating of Smart Cellular! We greatly appreciate your support and feedback. We are thrilled to hear that your recent purchase was delivered on time and in better condition than expected. It's fantastic to know that you consistently choose to buy from us and are always satisfied with our service. We look forward to serving you again in the future.
Dear Mrs,Thank you so much for your 4-star rating of Smart Cellular. We are thrilled to hear that you are delighted with your phone and found the product as described. It is always our top priority to ensure that our customers receive the best quality products.
We apologize for any inconvenience caused by the delivery taking longer than expected. We understand that timely delivery is crucial, and we will take this feedback into consideration to improve our services in the future. We appreciate your understanding.
Once again, thank you for your valuable feedback. We are grateful for your support and look forward to serving you again in the future.
Kind regards,
Smart Cellular Team
“I was offered a different colour phone with a quicker delivery, but I really wanted the original colour that I ordered. Arrived 2 days later. Better condition than I expected and all seems to be in good working order. Can’t fault communication or price. Happy.”
Thank you so much for taking the time to rate Smart Cellular with 4 stars! We truly appreciate your positive feedback and are glad to hear that you are satisfied with your purchase.
We apologize for any inconvenience caused regarding the different colour phone offer and the delayed delivery. However, we're glad that the original colour phone arrived just 2 days later. Your satisfaction is our top priority, and we're thrilled to know that the product was in better condition than expected and functioning properly.
Furthermore, we're delighted that you found our communication seamless and our price competitive. We always strive to provide the best service to our valued customers like yourself.
Thank you again for your kind review, and we hope to serve you again in the future.
Best regards,
Smart Cellular Customer Support
“Fantastic price and great product, however disappointed with the lack of communication via customer service when chasing the order as took 3 weeks to arrive instead of 3 days as indicated on the website. Would definitely recommend though it not in a rush for your phone!”
Dear Ruth,Thank you so much for your kind 4-star rating of Smart Cellular. We truly appreciate your feedback and support.
We also want to apologize for the delay in your order. We understand how important timely delivery is, and we're sorry for any inconvenience it may have caused. We strive to provide excellent customer service and will take your feedback into consideration to improve our communication process in the future.
We are thrilled to hear that you found our prices fantastic and our product great. We appreciate your recommendation and hope that you continue to enjoy your new phone.
Thank you once again for choosing Smart Cellular. We truly value your business and look forward to serving you again in the future.
Best regards,
The Smart Cellular Team
Dear Paul,Thank you for your 4-star rating of Smart Cellular! We greatly appreciate your feedback and are thrilled to hear that you had a quick and hassle-free process.
"Quick process, good offer" is exactly what we aim to provide for our valued customers like you. We strive to offer the best deals and make your experience as smooth as possible.
Thank you once again for your positive review. We look forward to serving you in the future!
Best regards,
Smart Cellular Team
“Very happy with the phone. Took a bit longer to arrive than expected. (I was offered an upgrade in a different colour for a speedier delivery, but i didnt want to change colour)”
Dear valued reviewer,Thank you so much for taking the time to rate Smart Cellular with 4 stars. We truly appreciate your feedback and are thrilled to hear that you are very happy with the phone. We apologize for any inconvenience caused by the longer delivery time. We understand that you were offered an upgrade in a different color for a speedier delivery, but your preference to keep the same color is completely understandable.
At Smart Cellular, customer satisfaction is our top priority, and we are constantly working towards improving our delivery processes to ensure prompt and efficient service. Your feedback will definitely help us in this endeavor.
Once again, we sincerely thank you for your support and for choosing Smart Cellular. Should you have any further feedback or inquiries, please do not hesitate to reach out. We are here to assist you.
Warm regards,
The Smart Cellular Team
“It was very easy to decide what phone to but with the condition grading and description.Very happy with the phone, straight forward to purchase.
Very happy with the service”
Thank you, Iain, for leaving us a 4-star rating for Smart Cellular! We're thrilled that you had a great experience with us. We're glad to hear that our condition grading and description made it easy for you to decide on a phone, and that you are happy with your purchase. We strive to provide straightforward and convenient service, and we appreciate your kind words. If you ever need any assistance in the future, please don't hesitate to reach out. Thank you once again, and we hope to serve you even better in the future!
Dear Frances,Thank you so much for giving Smart Cellular a 4-star rating! We greatly appreciate your positive feedback on your recent purchase of the iPhone 11. It's fantastic to hear that the phone arrived exactly as promised and was in excellent condition. Your recommendation means a lot to us, and we are thrilled that you are satisfied with your experience with our company.
If you have any further questions or need any assistance in the future, please don't hesitate to reach out. We hope to have the opportunity to serve you again soon!
