“It was a great experience shopping with smart cellular. The iPhone 12 looks great, there is a small visible mark on one side which I wasn’t expecting having ordered an excellent condition, also the iPhone gift box bought as extra was an iPhone 11 instead of iPhone 12, hence the 4 star review. After sales support was great, swift responses on both chat and email. The delivery time was great arrived when I needed this as this was a birthday gift. Overall, great experience and I will definitely shop again and recommend to others.”
“The phone was delivered promptly and was in very good condition with adequate battery lift. Unfortunately I was sent a black version rather than the green one that I ordered”
Hello,
Thank you for your feedback, James. We’re glad to hear that the phone was delivered promptly and that you found it to be in very good condition with adequate battery life. However, we sincerely apologize for the mix-up regarding the color of the phone you received. We understand how disappointing it can be to receive an item that doesn’t match your expectations, especially when you were looking forward to the specific green version.
We strive to provide our customers with the best products and services, and it seems we fell short in this instance. Your experience is important to us, and we will investigate how this mistake occurred to ensure it doesn’t happen again in the future. Please reach out to our customer service team, and they will be happy to assist you in resolving this issue, whether it involves an exchange or finding a suitable solution.
Thank you for bringing this to our attention, and we hope to rectify the situation for you soon. Your satisfaction is our priority, and we appreciate your understanding as we work to improve our service.
Best regards,
The Smart Cellular Team
“Ordered refurbished i phone. Delivery on website states within 2-3 working days but will be despatched in 24 hours. Email then received with ‘updated’ current delivery timescales for their store as being 3-5 working days but have not been changed on the website so totally misleading. Maximum of 5 working days would be tomorrow but no indication item been despatched. No-one answers the phone, says in a queue then that no-one available, no response to emails. V poor and disappointing. Have requested refund, though only way to do so is by email and now will have to await someone to respond! Have had much better experience buying refurbished phones smoothly and efficiently from elsewhere.”
Hi,
We sincerely apologize for the delays and miscommunication regarding your order. We understand how frustrating it can be when delivery times don’t align with expectations, and we're sorry for the inconvenience caused. Our team is actively working to improve response times and update delivery information on the website. Rest assured, we’ll prioritize your refund request and get back to you as soon as possible.
Best regards,
The Smart Cellular Team
“I purchased an iPhone which was described as being in pristine condition, however the phone that was sent had scratches over the screen. So obviously I was not happy, as it was meant to be a present. In fairness to Smart Cellular they replaced the phone with a pristine one.”
Hello,
Thank you for sharing your feedback. We're sorry to hear that your initial experience with the phone you received did not meet your expectations, especially since it was meant to be a gift. We understand how important it is for the product to arrive in the exact condition described, particularly when it's for a special occasion.
That being said, we're glad to hear that our team was able to promptly resolve the issue by replacing the phone with one in pristine condition, as it should have been from the start. We strive to provide high-quality products and service, and your satisfaction is our top priority.
It’s important to us that when issues arise, we handle them efficiently and professionally to ensure our customers leave happy. We appreciate your understanding and patience throughout this process.
Thank you again for giving us the opportunity to correct the situation. We hope the replacement phone meets your expectations and makes a great gift. If you have any further questions or need assistance, don’t hesitate to reach out to our team.
Best regards,
The Smart Cellular Team
Thank you so much for taking the time to rate Smart Cellular with 4 stars! We truly appreciate your feedback and support. We are glad to hear that you found the phone good. We apologize for any delays you experienced with the delivery; we are constantly working on improving our shipping processes to ensure a faster and smoother experience for our customers. Your patience is greatly appreciated, and we assure you that your next order will reach you in a timely manner. Thank you again for your kind words and for choosing Smart Cellular.
“The phone arrived about a week later than expected. I rang the sales department and they were able to update me about its arrival and it did indeed arrive the day after I called them. The iPhone was in pristine condition as advertised and we’ve had no issues with it so far. A good experience.”
Dear valued customer,Thank you for taking the time to rate Smart Cellular with 4 stars! We sincerely appreciate your feedback and are thrilled to hear about your positive experience with us.
We apologize for the slight delay in the delivery of your phone. However, we are glad that our sales department was able to provide you with timely and accurate updates regarding its arrival. We understand the importance of prompt communication and are relieved that the iPhone reached you the day after you contacted us.
It brings us great joy to know that the iPhone you received was in impeccable condition, just as advertised. We take pride in ensuring that our products meet the highest standards of quality. Furthermore, we are delighted to learn that you have encountered no issues with the device thus far.
Thank you once again for choosing Smart Cellular as your trusted source for smartphones. Your satisfaction is our utmost priority, and we look forward to serving you with the same level of excellence in the future.
Best regards,
[Your Name]
“I was waiting for nearly two months the devices to be sent to me. In meantime we have exchanged for several emails, to be updated.
At the end I have received devices, thanks!”
Hi Ferid,
Thank you for your patience throughout the process, and we're glad to hear that you’ve finally received your devices! We sincerely apologize for the delay and any frustration it may have caused. Your feedback is invaluable, and we appreciate you taking the time to keep us updated via email.
We’re committed to improving our service and ensuring a smoother experience for our customers in the future. If you have any further questions or need assistance, please don’t hesitate to reach out. Thank you for choosing us!
Best,
The Smart Cellular Team
Hi there,
Thank you for your fantastic review! We're delighted to hear that you had an excellent experience with us. Providing top-notch service is our primary goal, and it’s wonderful to know we met your expectations.
We're also thrilled that you’re satisfied with your phone. Our team carefully selects high-quality devices to ensure our customers receive the best products available. Knowing that you found a great phone at a great price is incredibly rewarding for us.
Affordability is key to our mission, and we strive to offer competitive pricing without compromising on quality. Your feedback reinforces our commitment to providing value to our customers, and we appreciate your acknowledgment of our efforts.
If you have any questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help you make the most of your purchase and ensure your experience remains positive.
Thank you once again for choosing Smart Cellular. Your support means a lot to us, and we look forward to serving you again soon!
Best regards,
The Smart Cellular Team
“I would give 5 stars except couldn’t get through to a member of staff on either phone numbers also not being able to receive the colour of phone I ordered, having said that, Rebecca phoned me and was honest with me to say they didn’t have the phone colour I ordered. And she agreed to an up grade to a white coloured phone and sent it to me for a next day delivery which arrived on time at no extra charge to my self. The phone I received works perfectly and is of excellent quality exactly what I was looking for.Rebecca you’re a credit to your company & you put my faith in smart cellular when I had doubts , so over all I would give a 4.5 stars, I would say people need to be able to contact the company that they are dealing with, may be in the very near future look at sorting this part of your company out as it’s vital to the success of a legitimate business for which you are as I have experienced this for my self.well done in the end”
Hi Scott,
Thank you so much for your thoughtful feedback! We truly appreciate your understanding regarding the challenges you faced in reaching our staff and the availability of the phone color you originally ordered. It’s great to hear that Rebecca was able to assist you effectively and provide an upgrade that met your needs.
We’re delighted that your new phone arrived on time and that it works perfectly. Providing high-quality products and a positive experience for our customers is always our goal, so it's wonderful to know we succeeded in your case. Rebecca is indeed a valuable member of our team, and we’ll be sure to pass along your kind words to her.
Your suggestion about improving our customer contact options is very valuable. We understand how important it is for customers to easily reach us, and we are continually working to enhance our communication processes. Feedback like yours helps us identify areas for improvement.
Thanks again for your review and for choosing Smart Cellular. We hope to serve you even better in the future!
Best,
The Smart Cellular Team
Dear Anonymous,
Thank you for your feedback! We’re delighted to hear that you found our service to be very good and that you felt you received excellent value for your money. Offering great value and ensuring a high level of service are central to our mission, and it’s wonderful to know that we met those goals for you.
We aim to provide products and services that exceed expectations, and your positive comments are a great affirmation of our efforts. It’s always rewarding to hear that our customers feel they have made a wise investment with us.
Your satisfaction is very important to us, and we’re committed to maintaining high standards in both our products and customer support. If you have any further needs or questions, please don’t hesitate to reach out.
Thank you for taking the time to share your experience. Your feedback helps us continue to improve and provide the best possible service to all our customers.
We look forward to the opportunity to serve you again in the future. Your continued trust in Smart Cellular is greatly appreciated.
Regards,
The Smart Cellular Team
Dear Sean,
Thank you for taking the time to leave us a review! We’re delighted to hear that you’re very satisfied with your phone and that it’s functioning perfectly. Providing devices that are clean and in excellent working condition is a priority for us, and it’s great to know we’ve delivered on that promise for you.
We’re pleased that the phone met your expectations and is working 100% as intended. Ensuring the quality of our products and the satisfaction of our customers is central to our service, and your feedback reinforces that we’re on the right track.
If you have any questions or need further support in the future, please feel free to get in touch. We’re always here to assist and make sure your experience with us remains positive and hassle-free.
Thank you once again for choosing Smart Cellular. We truly appreciate your business and look forward to the opportunity to serve you again.
Regards,
The Smart Cellular Team
“Price was unbeatable, but for some reason there was a delay in delivery, which was not communicated towards me. I ordered the phone for my upcoming holiday, it turned up the day after I left, so I was a bit disappointed, but in overall decent company I can still recommend.”
Hi Istvan,
Thank you for taking the time to share your experience with us. We’re pleased to hear that you found our pricing unbeatable and that, despite the issues, you still consider us a decent company. We aim to offer great value, and it’s reassuring to know that this aspect of our service met your expectations.
However, we deeply regret that you experienced a delay in delivery and a lack of communication. We understand how crucial timely delivery is, especially when you’re preparing for an upcoming holiday. It’s disheartening to hear that the phone arrived only after you had left, and we sincerely apologize for the inconvenience this caused.
Your feedback is incredibly valuable to us, and we take your experience very seriously. We are currently reviewing our delivery and communication processes to ensure that such issues are addressed and improved upon in the future. Our goal is to provide a seamless and efficient service, and we are committed to enhancing our operations based on your feedback.
We truly appreciate your understanding and for recommending us despite the challenges you faced. Your patience and constructive criticism help us to improve and provide better service to all our customers.
If you have any further concerns or if there’s anything else we can assist you with, please do not hesitate to reach out to us. We are here to help and want to ensure that your future experiences with us are positive and meet your expectations.
Thank you once again for your feedback and for choosing Smart Cellular.
Best regards,
The Smart Cellular Team
Hi,
Thank you so much for your detailed feedback! We’re thrilled to hear that the phone you received matched the description and that it arrived in excellent condition. Providing accurate descriptions and ensuring that our products are well-packaged for delivery are essential parts of our service, and it’s great to know we hit the mark.
We’re also pleased that you were satisfied with how the phone was packaged and delivered. Our team takes great care in ensuring that every order is handled with the utmost care to ensure it reaches you in perfect condition.
If you have any questions or need further assistance, please don’t hesitate to get in touch with us. Your satisfaction is our top priority, and we’re here to help with any additional needs you may have.
Thank you once again for your positive feedback. We truly appreciate your support and look forward to serving you again in the future.
Best regards,
The Smart Cellular Team
Dear Vikki,
Thank you for your kind words! We’re delighted to hear that you were pleased with the fast delivery and the quality of the phone. Providing efficient service and high-quality products is a top priority for us, and it’s great to know we met your expectations.
We’re also thrilled to hear that you’ve recommended us to a friend. Your endorsement is incredibly valuable and helps others feel confident in choosing our services.
If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re here to ensure your continued satisfaction and support.
Thank you again for your positive feedback and for spreading the word about Smart Cellular. We look forward to serving you again!
Regards,
The Smart Cellular Team
Hi Customer,
Thank you so much for taking the time to leave us a 4-star rating! We genuinely appreciate your feedback and are thrilled to hear that you’re very satisfied with both the phone and the speedy delivery.
Your satisfaction is incredibly important to us, and it's wonderful to know that we met your expectations. We strive to offer exceptional products and services, and it’s rewarding to hear that our efforts have resonated with you.
If there’s anything more we can do to make your experience even better, or if you have any further questions or concerns, please don’t hesitate to reach out. We’re here to assist you and ensure that your experience with us continues to be positive.
Thank you once again for your support and for choosing Smart Cellular. We look forward to serving you again in the future. Have a fantastic day!
Best regards,
The Smart Cellular Team
“Bought a good condition used Samsung phone. Took a while to have the phone I wanted in stock even though it showed in stock when i made purchase. So there was a bit of a delay on receiving the phone and I was nervous I had been scammed but i received the phone and condition was excellent and the phone works without issues.”
Hi Gerard,
Thank you for your feedback. We’re thrilled to hear that you’re satisfied with the condition and performance of the Samsung phone you received. It’s our goal to ensure all our products meet high standards, and we’re glad this was the case for you.
We apologize for the delay you experienced. We understand how unsettling it can be when there’s a discrepancy between what’s shown in stock and the actual availability. Our inventory system occasionally takes time to update, which can cause delays. We are actively working to improve this process to minimize such issues in the future.
Your patience and understanding are greatly appreciated, and we’re delighted to hear that the phone arrived in excellent condition and is working perfectly for you.
As a token of our appreciation for your patience, we’d like to offer you a £15 discount on your next purchase. Please use the code BIGSALE15 at checkout to redeem this offer. We hope this helps make up for any inconvenience you experienced and shows our commitment to providing a better customer experience.
If you have any further questions or need assistance, please don’t hesitate to contact our customer service team. We’re here to help and ensure your experience with us is as smooth as possible.
Thank you again for choosing us. We look forward to serving you in the future and exceeding your expectations with every purchase.
Best regards,
The Smart Cellular Team
Hi Customer,
Thank you so much for your glowing review! We’re absolutely thrilled to hear that you’re continually satisfied with your purchases and that we’ve become your trusted source for phones. Your loyalty and positive feedback are incredibly valuable to us, and we’re grateful for your continued support.
To express our appreciation, we’re excited to offer you some special promotions on your next interactions with us. For your next purchase, use the code BIGSALE15 to receive £15 off, giving you even more value for your money. Additionally, if you’re considering selling any items to us in the future, apply the code SMART10 to get an extra £10 on your sale. We hope these offers make your experience with us even more rewarding.
Our team is always here to assist you, so if you have any questions or need help with anything, please don’t hesitate to reach out directly. We’re committed to ensuring that your experience remains exceptional every time you choose us.
Thank you once again for your trust and support. We look forward to continuing to serve you and providing you with the best products and service in the future!
Best regards,
The Smart Cellular Team
Hello,
Thank you so much for your positive feedback! We’re delighted to hear that you’re pleased with the quality of your phone. It’s always our goal to provide products that meet high standards, and it’s wonderful to know that we achieved that for you.
We apologize for the slight delay in postage and appreciate your understanding. We are continually working to improve our shipping process to ensure that such delays are minimized in the future. Your feedback is invaluable in helping us refine our services.
If you have any further questions or need assistance with anything else, please don’t hesitate to reach out to our customer service team. We’re here to help and ensure that your experience with us remains exceptional.
Thank you once again for choosing us and for your patience. We look forward to serving you again soon!
Best regards,
The Smart Cellular Team
Hi there,
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our service fast and efficient and that you're pleased with your new phone.
At Smart Cellular, we strive to provide a seamless and satisfying experience for all our customers, and it's great to know that we met your expectations. Your satisfaction is our priority, and we're thrilled that everything went smoothly with your purchase.
As a token of our appreciation for your feedback, we'd like to offer you a £15 discount on your next purchase. Just use the code **BIGSALE15** at checkout to redeem this offer.
If you have any further questions or need assistance in the future, don't hesitate to reach out to us. We're here to help and ensure that you continue to have a positive experience with us.
Thank you once again for your support!
Best regards,
The Smart Cellular Team
