“Good customer service. Competitive price for a second hand phone with plenty of availability. Faulty phone initially but easily able to return (with my postage costs to be refunded) and replacement functioning phone sent.”
Dear Clare,
Thank you for your thoughtful 4-star review! We're pleased to hear that you received good customer service and found a competitive price for your second-hand phone. We appreciate your understanding regarding the initial issue, and we're happy that the return process was smooth for you.
If you need any further assistance or have questions in the future, please don't hesitate to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
“Very happy with quality of refurbished iPhone, selected because of great price offer. Delivery was slower than described on website, but overall a good experience.”
Dear Carol,
Thank you for your great 4-star review! We're so glad to hear that you're happy with the quality of your refurbished iPhone and that you found it at a fantastic price. We apologize for the slower delivery than expected; your feedback is invaluable, and we'll work to improve this aspect.
If you need any further assistance or have any questions, please feel free to reach out. We’re here to help!
Best regards,
The Smart Cellular Team
“Best price I could find for a refurbished iPhone 13. Phone only had a couple of small scratches. However, took nearly two weeks to receive the phone hence why I’ve not given 5 stars.”
Dear Valued Customer,
Thank you for your understanding and for taking the time to share your feedback with us. We sincerely apologize for the slight delay in delivery during the long weekend, but we are glad to hear that our communication met your expectations.
Your patience during this time is greatly appreciated. If you have any further questions or need assistance, please feel free to reach out. We’re here to help!
Best regards,
The Smart Cellular Team
“Very quick to reply and sort out a replacement phone. The opportunity to buy an extended warranty was very helpful, giving confidence of ongoing support. I recommend Smart Cellular to anyone looking for good products at reasonable prices.”
Dear Valued Customer,
Thank you for your generous 4-star review! We're thrilled to hear that our quick response and efficient replacement process met your needs. We strive to provide our customers with confidence and support, and we’re glad you found the extended warranty option helpful.
Your recommendation truly means a lot to us. Should you need any assistance in the future, don’t hesitate to reach out. We look forward to serving you again soon!
Best regards,
The Smart Cellular Team
Posted 5 months ago
Dear Valued Customer,
Thank you for your thoughtful 4-star review! We’re delighted to hear that our quick response and replacement process met your expectations. It's great to know that the extended warranty gave you confidence in our ongoing support.
Your recommendation is truly appreciated! If you need any assistance down the line, please don’t hesitate to reach out. We’re here for you!
Best regards,
The Smart Cellular Team
“It was a great experience on my 1st order from smart cellular, phone came in all protected and on time, I will surly recommend them to friends and family”
Dear Dave,
Thank you for your fantastic 4-star review! We're thrilled to hear that you had a great experience with your first order from Smart Cellular. It’s always wonderful to know that our packaging and timely delivery made a positive impression.
Your recommendation to friends and family means the world to us! Should you have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
“Ordered phone march 25th phone arrived today 30th April after many promises of delivery next week then next week and so on
When the phone arrived is was in the condition advertised which is a big plus unfortunately let down by misleading delivery promises
Would I recommend yes for quality of item and a maybe on delivery but only because of waiting so long”
Dear Mark,
Thank you for your 4-star review! We appreciate your feedback and are glad to hear that the phone arrived in the condition advertised. However, we sincerely apologize for the delays and any confusion regarding delivery timelines.
We strive to provide a seamless experience, and your insights are invaluable in helping us improve. We hope to serve you better next time and appreciate your recommendation regarding the quality of our items!
If you have any further questions or need assistance, please don't hesitate to reach out.
Best regards,
The Smart Cellular Team
“I got a £15 discount off the phone I was buying. Phone was as it should be. Only real downside was lack of communication but delivery was in the time frame given so all ok”
“Not quite 5** as there was a very long delay and a lot of chasing up involved, updates would have been appreciated to alleviate my concerns.
On positive side, we’ll worth the wait, arrived well packed, the phone is as described and like new condition with acceptable battery health.”
“Should have been clearer with how long it takes for delivery, however their customer care service is good with quick responses.
Dispatch team need to be a bit slicker with delivery times.”
Dear Wyn,
Thank you for your thoughtful 4-star review! We appreciate your feedback regarding our delivery times and are glad to hear that our customer care service met your expectations with quick responses.
We’re always looking to improve and will certainly pass on your comments to our dispatch team to enhance the delivery experience. If you have any more suggestions or need further assistance, please don’t hesitate to reach out.
We look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Tantan,
Thank you for your great 4-star review! We're glad to hear that you were satisfied with our customer service and the quick delivery of your item. Keeping you informed throughout the process is a priority for us.
If you have any further questions or need assistance, don’t hesitate to reach out. We appreciate your support and look forward to helping you again in the future!
Best regards,
The Smart Cellular Team
Dear Customer,
Thank you for your lovely 4-star review! We're glad to hear that your phone arrived as described and was well packed. It’s important to us that your experience meets your expectations.
If you have any questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Mike,
Thank you for your great 4-star review! We’re pleased to hear that you received your order swiftly and that it was as described. Your support means a lot to us!
If you have any further feedback or need assistance in the future, please don’t hesitate to reach out. We’re here to help and look forward to serving you again!
Best regards,
The Smart Cellular Team
“Good quality phone and customer service are friendly. Delivery was not next day and tracking could have been more detailed for security, but overall I'm happy”
Dear Isabelle,
Thank you for your fantastic 4-star review! We're pleased to hear that you found our phone to be of good quality and that our customer service team made a positive impression.
We apologize for any inconvenience with the delivery time and tracking details. Your feedback is invaluable, and we will certainly look into ways to enhance our delivery experience for our customers’ security and peace of mind.
If you have any further questions or need assistance, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!
Best regards,
The Smart Cellular Team
“Purchasing a new phone was easy as the website allows to search for ‘pristine’. Chose one and received within the week, as described and happy with it. Got much better offer for my old phone off my local trading shop so glad I went with that.”
Dear Valued Customer,
Thank you for your fantastic 4-star review! We're thrilled to hear that you found purchasing your new phone easy and that it arrived as described. It's always great to know our 'pristine' category meets expectations!
We're glad you got a great offer for your old phone too! If you ever have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Andrew,
Thank you for your fantastic 4-star review! We're thrilled to hear you enjoyed our service and are pleased with your refurbished phone. We appreciate your patience regarding the delivery time and are glad to know it was worth the wait.
Your feedback is invaluable to us, and we always strive to improve our processes. If there’s anything more we can do for you or if you have any questions in the future, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
“Great phone in excellent condition, better than expected, and excellent battery. However, it took over 2 weeks to arrive and communication around this was very poor.”
Dear Alistair,
Thank you for your thoughtful 4-star review! We're glad to hear that you’re enjoying your phone and that it exceeded your expectations in terms of condition and battery life.
We sincerely apologize for the delay in delivery and the lack of communication during that time. Your feedback is invaluable, and we will work on enhancing our communication to ensure a smoother experience in the future.
If you need any further assistance, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your fantastic 4-star review! We're delighted to hear that you’ve consistently been happy with the quality of the phones you've purchased over the years. Your loyalty means a lot to us!
If you ever have any questions or need assistance, please reach out. We look forward to serving you again and continuing to meet your expectations!
Best regards,
The Smart Cellular Team
“Very good phone although wrong colour was sent to me but they sorted it out really quickly.
Was a bit confused with website as I thought I order premium next day but didn’t.
Will definitely be ordering again for you.”
Dear Chloe,
Thank you for your thoughtful 4-star review! We're glad to hear that you’re enjoying your phone and that we were able to resolve the color mix-up quickly. Your feedback regarding the website confusion is valuable, and we’ll work on making those details clearer for our customers.
We appreciate your understanding and look forward to your next order. If you have any questions or need assistance in the future, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
“Quick delivery. Paid for a black iPhone 12 128 GB in pristine condition. Received a white version but it does appear pristine. In full working order. 86% battery. Quick reply from sales team and happy to either exchange for a new handset or £10 refund.
Also paid for an official apple charger (appears a bit scuffed - didn’t realised this was refurbished as well) lightning cable didn’t arrive but they say they will send as well.”
Dear Valued Customer,
Thank you for your thoughtful 4-star review! We appreciate your feedback about the quick delivery and the condition of the phone. We're glad to hear it’s in pristine condition and working well for you.
We apologize for the mix-up with the color and the lightning cable, but it’s great to know our sales team has been responsive and offered options that work for you. Your satisfaction is our priority, and we’re here to ensure you’re happy with your purchase.
If there’s anything more we can assist you with or if you have any further questions, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
The Smart Cellular Team
