“Bought a refurbed iPhone 13. The phone condition is higher than expected. It works perfectly and was £20 cheaper than Backmarket etc. It was however a different colour to the one I ordered. But then I realised that once insode a case, you can't seethe colour.”
Thank you so much for taking the time to leave us a 4-star rating! We greatly appreciate your feedback about your experience with Smart Cellular.
We're thrilled to hear that you are satisfied with the refurbed iPhone 13 you purchased from us. It's excellent news that the phone's condition exceeded your expectations and is working perfectly. We also understand how important it is to find the best deal, and we're glad that we could offer you a competitive price, being £20 cheaper than other options like Backmarket.
Regarding the different color of the phone, we apologize for any confusion it may have caused. However, we're pleased that you realized the color is not visible once inside a case. We always strive to provide our customers with high-quality products that meet their expectations.
Thank you again for choosing Smart Cellular as your trusted source for a refurbished iPhone 13. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team. We're here to help!
Warm regards,
The Smart Cellular Team
Dear Kem,Thank you so much for your fantastic 4-star rating of Smart Cellular! We greatly appreciate your feedback and are thrilled to hear about your positive experience.
We are especially delighted that you found our customer service to be good and that our phones are offered at excellent conditions and cheaper prices compared to other refurbishment sites you have used. Your satisfaction is extremely important to us, and we strive to provide the best value and quality to our customers consistently.
Moreover, we are pleased to know that the phone was delivered to you on the expected date. Timely delivery is one of our top priorities, and it is rewarding to see that we were able to meet your expectations.
Once again, Kem, thank you for choosing Smart Cellular and for taking the time to share your kind words with us. If you have any further questions or need assistance in the future, please do not hesitate to reach out to us. We are here to help!
Thank you so much for taking the time to give us a 4-star rating! We truly appreciate your feedback and support.
We are delighted to hear that you had an excellent experience with our service and prompt delivery. We take great pride in providing top-notch customer service, and it’s rewarding to know that our efforts have made a positive impact.
Moreover, we are thrilled that you found our pricing to be very competitive. We always strive to offer the best value for our customers, and your acknowledgment means a lot to us.
Thank you again for recommending Smart Cellular. Your satisfaction is our ultimate goal, and we look forward to serving you again in the future.
“At first I was a bit hesitant because the phone is refurbished I didn't know what to expect. I ordered a black phone and they offered me a red phone that I would receive the next day so I accepted. Customer service is caring because they offered me something I need ASAP.”
Thank you so much for giving Smart Cellular a 4-star rating! We truly appreciate your feedback and are delighted to hear about your positive experience. We understand that purchasing a refurbished phone can initially cause hesitation, but we strive to exceed expectations and provide high-quality products.We apologize for the change in color from black to red, but we're glad that our customer service team was able to accommodate your needs by offering a new phone that you would receive the very next day. We take pride in offering caring and prompt customer service, ensuring that our customers' needs are met promptly.
Once again, thank you for choosing Smart Cellular. We are grateful for your support and hope to continue exceeding your expectations in the future. If you have any further questions or need any assistance, please don't hesitate to reach out to us.
Thank you so much for taking the time to leave a 4-star rating for Smart Cellular. We greatly appreciate your support and are thrilled to hear that you had a positive experience with our service.
We would also like to express our gratitude for your kind words, "Excellent service and delivery speed. Would use again." Customer satisfaction is our top priority, and knowing that we were able to meet your expectations brings us joy.
Once again, thank you for your valuable feedback. We look forward to serving you again in the future.
“Ordered a white iPhone 12 which at the time of ordering was apparently in stock but a day later I was offered a ‘Midnight’ one. Apple don’t do an iPhone 12 in Midnight so i assumed it would be black which it was when it arrived. It is supposed to be in ‘pristine’ condition, I would say it was ‘good’ , it did have a few scratches around the camera bezels, other than that it is fine. It did arrive very quickly and overall I’m pleased with purchase.”
Dear reviewer,Thank you for taking the time to leave us a 4-star rating for Smart Cellular. We appreciate your feedback and are glad to hear that you were overall pleased with your purchase. We apologize for any confusion regarding the availability of the white iPhone 12 and the offer of a "Midnight" one, which turned out to be black. We understand your expectation for a pristine condition, and we apologize for the presence of a few scratches around the camera bezels. Nevertheless, we are glad that the item arrived quickly and that you are satisfied with your purchase. If you have any further questions or concerns, please don't hesitate to reach out to us. We value your business and hope to serve you again in the future.
Thank you for your 4-star rating of Smart Cellular! We truly appreciate your feedback. We're delighted to hear that you found our phone in good condition and that our service was pretty good too. Your satisfaction is our top priority and we're always striving to provide the best experience for our customers. If you have any further suggestions or if there's anything else we can assist you with, please don't hesitate to let us know. Thank you once again for choosing Smart Cellular!
“I've bought 2 phone from Smartcellular. Both are Samsungs and both appear to be very good condition as specified on the website. The prices represented great value for money and both were delivered in a very timely manner.
The first came in a Samsung box, we've had it for 9months and very pleased with it. The second came in a brown generic box, the sim card metal pin was missing but we were able to use the earlier one. I would use Smartcellular again.”
Dear KM,Thank you so much for taking the time to rate Smart Cellular with 4 stars! We truly appreciate your feedback.
We are delighted to hear that you have had a positive experience with us and that both of the Samsung phones you purchased from our website were in great condition, just as specified. It brings us joy knowing that our prices offered you great value for money and that our delivery service was efficient.
We apologize for any inconvenience caused by the missing sim card metal pin in the second package. We always strive to provide the best possible service and will take your feedback into consideration to further improve our process.
Once again, we are grateful for your support and look forward to serving you again in the future. If you have any further questions or need assistance, please do not hesitate to reach out to us.
Best regards,
Smart Cellular Customer Support
“I was disappointed with the condition of the phone I had purchased. It was returned and a replacement in far better condition was sent to me. The only reason it’s not 5 stars is I found it hard to find a returns address.”
Dear Joan,Thank you so much for taking the time to leave us a 4-star rating for Smart Cellular. We truly appreciate your support.
We are sorry to hear about the disappointment you experienced with the initial condition of the phone you purchased. However, we are thrilled to know that we were able to quickly resolve the issue for you by providing a replacement in much better condition.
We understand that finding a returns address can sometimes be challenging, and we apologize for any inconvenience caused. We will take note of your feedback and strive to improve our return process to make it easier for our valued customers like you.
Please don't hesitate to reach out if you have any further questions or concerns. We are always here to assist you.
Thank you once again for choosing Smart Cellular!
Best regards,
The Smart Cellular Team
“They offered a good range of phone types I was looking for and a competitive price. The phone was delivered promptly and well-packaged. Very positive experience”
Thank you, Allen, for your kind 4-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled that you had a positive experience with us. We are glad that our wide selection of phone types and competitive pricing met your needs. It's also great to hear that your phone was delivered promptly and in excellent packaging. We value your support and look forward to serving you again in the future.
Dear Doreen,Thank you so much for giving Smart Cellular a 4-star rating! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us.
We are glad that our website provided a clear description of our products, and we take great pride in ensuring fast and well-packaged delivery. Your satisfaction means a lot to us, and we are constantly working to improve our services.
If you have any further comments or suggestions, please don't hesitate to reach out. Thank you once again for choosing Smart Cellular!
Thank you, Allen, for giving Smart Cellular a four-star rating! We truly appreciate your feedback and are thrilled that you had a positive experience with us. We're glad you found a good range of preferred models at competitive prices. Our team is dedicated to delivering excellent customer service, and we're delighted to hear that your purchase was promptly delivered and well wrapped. Your satisfaction is our top priority. Thank you again for your support, and we look forward to serving you in the future.
“The phone was of good quality upon its arrival. I purchased one category lower than pristine and it still came in good condition with minor scratches.”
Thank you so much for taking the time to rate Smart Cellular with a fantastic 4 stars! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us.
We are delighted to know that the phone you received was of good quality upon its arrival. Our team takes great care in ensuring that even devices purchased in a category lower than pristine are delivered in excellent condition. It's fantastic to hear that although there were some minor scratches, the phone still met your expectations.
At Smart Cellular, our goal is to provide top-notch products and excellent customer service, and your review reaffirms the hard work we put in every day. If you have any further questions or requests, please don't hesitate to reach out to us. We're here to assist you in any way we can.
Thank you once again for choosing Smart Cellular. We value your patronage and hope to serve you even better in the future.
Best regards,
Smart Cellular Team
“Had to wait 3 weeks to get my phone which was frustrating but when it came it was in great condition and they sent me out the larger storage model as an apology.
So ultimately very happy with the phone and the communication during the 3 weeks.”
Dear Phil,Thank you so much for giving Smart Cellular a 4-star rating! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us.
We apologize for the inconvenience caused by the wait time for your phone. We understand how frustrating that can be. However, we are glad to know that when you finally received it, the phone was in excellent condition. We also appreciate your understanding regarding the delay, and we hope that receiving the larger storage model as an apology made up for the inconvenience caused during those 3 weeks.
Customer satisfaction is our utmost priority, and we are delighted that you are ultimately happy with your phone and the communication we maintained throughout the waiting period. Your kind words are truly encouraging for our team, and we will continue to strive towards providing exceptional services to all our customers.
Thank you once again for choosing Smart Cellular, and we look forward to serving you in the future.
“The price for my Samsung was competitive, it was the best refurbished price I could find. The delivery said next day but my phone didn't turn up next day. In fact I got no communications at all about the delivery, but the support team were communicative. They originally told me it would then be another 7 days which was frustrating but it actually got delivered without warning only 1 day late. The phone is really good quality and works perfectly. Overall happy with Smart Cellular. The only thing is that I'm unsure how to claim the free insurance.”
Dear Bella,Thank you so much for your 4-star rating of Smart Cellular! We greatly appreciate your feedback and are thrilled to hear that you found our refurbished Samsung phone to be competitively priced and of great quality. We apologize for the delayed delivery and lack of communication regarding it, but we're glad to know that our support team was communicative throughout the process.
We understand that waiting an additional 7 days for the delivery was frustrating, but we're relieved to hear that it actually arrived just one day late without any prior warning. It's wonderful to know that the phone is working perfectly for you.
Regarding the free insurance claim, we apologize for any confusion. Please reach out to our support team, and they will guide you through the process step by step.
Once again, thank you for choosing Smart Cellular. We hope to serve you even better in the future!
Dear Neil,Thank you so much for your fantastic four-star rating of Smart Cellular! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with our customer service.
We apologize for the significant delay in delivery, but we are glad that you ultimately received the phone as described. Our team works hard to ensure efficient and responsive service, and we're delighted that you found our prices excellent.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We value you as our customer and look forward to serving you again soon.
“Purchased a refurbished iPhone12 - good price, arrived on time (kept me informed of progress of the order). The phone is in condition they stated. App migration and update went smoothly. Very happy so far but I have not yet set up the phone.”
Thank you so much for your generous 4-star rating of Smart Cellular! We greatly appreciate your feedback. We're delighted to hear that you had a positive experience with us and that you found the purchasing process smooth. Rest assured, as we promised, we always keep our customers informed about the progress of their orders.We're thrilled that your refurbished iPhone12 arrived on time and in the condition we stated. It's wonderful to know that the app migration and update went smoothly for you. We understand that setting up a new phone can sometimes be a bit daunting, but we're confident that you'll have a great experience once you do.
Once again, thank you for choosing Smart Cellular, and we hope to continue providing you with the best service and products in the future. Should you have any further questions or need assistance, please don't hesitate to reach out to our customer support team.
Dear John, Thank you so much for giving Smart Cellular a 4-star rating! We truly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We are delighted to know that the phone you ordered was just as described and arrived promptly as promised. It's great to hear that the condition of the second-hand phone was satisfactory and that it is working well. We always strive to provide our customers with top-notch products and service, and we are glad to know that we met your expectations. Thank you once again for choosing Smart Cellular, and we hope you continue to enjoy your phone.
“Not quite pristine but still very good.
It arrived well packaged and on time. It however was not quite in the 'pristine' condition described. On 2 of the corners (back side) there were chips and dents to the case. Emailed customer services who seemed disinterested in trying to resolve this issue. A simple downgrading to 'excellent' would have meant 5 star review but it wasn't too be.
I have decided to keep the phone as the rest is perfect. There are no scratches to the screen and the battery health is 96%. It was also the cheapest around, by some way.
I would use smart cellular again as all resellers can experience grading issue.... Most would try to resolve the issues though.”
Thank you for your 4-star rating of Smart Cellular. We appreciate your feedback and are glad to hear that the phone arrived well packaged and on time. We apologize for any inconvenience caused by the condition of the case. While it may not be in pristine condition, we're grateful that the rest of the phone meets your expectations with no scratches to the screen and a healthy battery. We understand your disappointment with our customer service and will strive to improve. Thank you for considering using Smart Cellular again, and we hope to provide you with an even better experience in the future.
Posted 1 year ago
Thank you for your 4-star rating and for choosing Smart Cellular. We sincerely appreciate your feedback. We apologize for the condition of the corners of the case, as it was not in the pristine condition as described. We are continuously working on improving our grading process to ensure customer satisfaction. We also apologize if our customer service seemed disinterested in resolving the issue; we will address this internally to ensure a better experience for our customers. We are glad to hear that the rest of the phone met your expectations, with no scratches on the screen and a healthy battery. We are also pleased that our pricing was the most competitive. We hope that despite this minor concern, you will consider using Smart Cellular again in the future. Thank you for your understanding.
“Phone took two weeks to arrive, so must have been stock issues. Communication throughout kept me informed, though I did have to push for information once or twice. Once it did arrive, phone itself was fine, just as described and the condition matched the advert. Price was the best I could find.”
Thank you so much for your four-star rating of Smart Cellular! We appreciate your feedback and are glad to hear that you were satisfied with your purchase. We apologize for the delay in receiving your phone, which must have been due to stock issues. However, we are pleased to know that we were able to keep you informed throughout the process and that the phone itself was in excellent condition as described in the advertisement. It's also great to hear that you found our price to be the best available. We hope you enjoy using your new phone, and if you ever need any assistance, please don't hesitate to reach out to us.
