“Phone works well but was slightly disappointed with a few minor scratches on the screen also Tring to contact CC by phone was not very impossible and an email took 3 days to respond..hence 4 stars”
Thank you so much for taking the time to share your experience with Smart Cellular and for giving us a 4-star rating! We appreciate your feedback and are glad to hear that the phone is working well for you. We apologize for any inconvenience caused by the minor scratches on the screen. We strive to provide our customers with a perfect product and will take your comments into consideration to improve our quality control processes.We're sorry to hear that you had difficulty reaching our customer service by phone, and we understand that waiting for an email response can be frustrating. We are continuously working to enhance our support channels and reduce response times. Your patience is greatly appreciated. If you have any further concerns or questions, please don't hesitate to reach out to us. We value your satisfaction and are here to assist you. Thank you again for choosing Smart Cellular and for sharing your valuable feedback.
Thank you for your 4-star rating of Smart Cellular! We appreciate your feedback and are glad to hear that the delivery was satisfactory, and the phone is functioning as expected. We apologize for any inconvenience caused by the small scratches on the side of the phone. If you have any further concerns, please feel free to reach out to our customer support team. Thank you again for choosing Smart Cellular!
Thank you so much for taking the time to rate Smart Cellular with four stars! We greatly value your feedback and appreciate your support.
We are glad to hear that our delivery was prompt and met your expectations. We apologize for any inconvenience caused by the scratch on the screen despite being advertised as being in excellent condition. We take the quality of our products very seriously and will use your feedback to improve our inspection processes to ensure such instances are minimized in the future.
Once again, we sincerely thank you for your review and for choosing Smart Cellular. If you have any further concerns or questions, please do not hesitate to reach out to our customer service team. We are here to assist you.
Best regards,
Smart Cellular Team
“Excellent condition, good battery life, good price.
However delivery took much longer than expected, with it taking 2 weeks to arrive which was not great as I had no phone.”
Thank you for your generous 4-star rating of Smart Cellular. We truly appreciate your support and are thrilled to hear that you found our product in excellent condition, with good battery life, and at a good price.
We understand your frustration with the delivery time being longer than expected, and we sincerely apologize for any inconvenience caused. We strive to ensure timely delivery of our products, and we apologize that your experience fell short of expectations. We appreciate your patience during this time.
Once again, thank you for your positive review. We value your feedback and will take your comments into account to improve our services. If you have any further concerns or questions, please don't hesitate to reach out to our customer service team.
“I bought an iPhone for my wife’s birthday and she is very happy with it. It was great value for money, in excellent condition as stated and the delivery was spot on.”
Thank you for taking the time to leave us a 4-star rating for Smart Cellular. We truly appreciate your feedback and support.
We are thrilled to hear that your wife is extremely satisfied with the iPhone you purchased for her birthday. It's fantastic to know that it offered great value for money, arrived in excellent condition as described, and was delivered promptly.
Your positive experience means a lot to us, and we aim to continue delivering top-notch products and services to our valued customers like yourself.
Thank you again for choosing Smart Cellular, and we hope to assist you with any future tech needs.
“There was a good range of models I was looking at so I purchased at a competitive price. It arrived very promptly, well packaged and the phone was in excellent condition. So highly recommended all round. As with all iphones, you would always look for longer battery life but that is the manufacturer's issue not Smart Cellular.”
Thank you so much, Allen, for giving Smart Cellular a 4-star rating! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us. We're glad to know that our wide range of models met your needs and that you were able to make a purchase at a competitive price. Additionally, we strive to provide prompt delivery, secure packaging, and quality products, so we're delighted that your phone arrived in excellent condition. Your recommendation means a lot to us!We understand your concern about battery life, and we appreciate your understanding that it falls under the manufacturer's responsibility. If there's anything else we can assist you with in the future, please don't hesitate to contact us. Once again, thank you for choosing Smart Cellular and recommending us. We look forward to serving you again soon!
Dear Neil,Thank you so much for taking the time to leave us a 4-star rating! We truly appreciate your feedback and are thrilled to hear that you were impressed with Smart Cellular.
Yep, we apologize for any inconvenience you experienced during your purchase. However, we're glad to know that our team made up for it by including a wireless charger. We always strive to ensure that our customers are satisfied with their purchases.
Once again, thank you for your support and for choosing Smart Cellular. Should you have any further questions or concerns, please do not hesitate to reach out to us. We look forward to serving you again in the future!
“This is the third iPhone I have purchased from Smart Cellular and for the third time it has proven to be an excellent purchase. The product was in excellent conditions and perfectly working. Delivery and return times should be improved to have a five-star service. The quality of the product is unquestionable.”
Dear Roberta,Thank you so much for your 4-star rating of Smart Cellular! We are thrilled to hear that this is your third purchase with us and that once again, you found it to be an excellent purchase. We take pride in ensuring that all our products are in excellent condition and in perfect working order.
Your feedback regarding delivery and return times is greatly appreciated. We understand that faster delivery and more efficient return processes are crucial in providing a five-star service. Rest assured, we are constantly working towards improving these aspects to better serve our valued customers like yourself.
Thank you for recognizing the unquestionable quality of our products. Your support means a lot to us and we look forward to serving you again in the future.
Best regards,
Smart Cellular Team
“I needed a tablet to replace the one my LO uses, and I found the best price here. The shipment was super fast, and the customer service follow up was great.
My LO is happy!”
Dear valued customer,Thank you so much for taking the time to rate Smart Cellular with 4 stars! We truly appreciate your feedback and are glad to hear that you had a positive experience with us.
We are thrilled to know that you found the best price for the tablet you needed to replace. Our team is committed to providing competitive prices, making it easier for our customers to find exactly what they need. We're also delighted that you received your shipment at lightning speed and that our customer service team impressed you with their follow up.
We strive to ensure that all our customers, including your little one, are happy with their purchases. We hope the tablet brings them joy and serves them well.
Thank you once again for your kind words and for choosing Smart Cellular. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
Smart Cellular Customer Care
Dear Huzayfah,Thank you for taking the time to rate Smart Cellular with four stars. We truly appreciate your feedback and the positive review you shared. We are glad to hear that you found our customer service to be very good, and we apologize if it could have been better in some areas.
Your satisfaction is our top priority, and we are committed to constantly improving our services to meet our customers' expectations. If there is anything else we can assist you with or any suggestions you may have, please feel free to let us know. We value your patronage and look forward to serving you again.
Best regards,
Smart Cellular Customer Support
Dear Julius,Thank you so much for taking the time to leave a 4-star rating for Smart Cellular. We truly appreciate your feedback and are delighted that you had a positive experience with us.
We are glad to hear that you found our product great and our delivery service fast. Your satisfaction is our top priority, and we are pleased to have met your expectations.
If you have any further comments or suggestions, please feel free to reach out to us. We value your opinion and are always ready to improve our services.
Thank you again for choosing Smart Cellular!
“Very happy with the phone, really good condition, works well with good battery life.
However the delivery was very slow, took two weeks to arrive and customer service were not very helpful in being able to tell me what the delay was and when my phone would arrive.
Would order again just manage delivery expectations.”
Thank you for taking the time to rate Smart Cellular with 4 stars. We greatly appreciate your feedback and are thrilled to hear that you are very happy with the phone you received. We are glad that it is in really good condition, works well, and has a good battery life.
We apologize for the inconvenience you experienced with the delivery of your phone. We understand that waiting for two weeks can be frustrating, and we apologize for any inconvenience caused. We value your feedback regarding our customer service as well. Rest assured, we will work on improving communication and providing better updates on delivery status in the future.
Thank you for your understanding and for sharing your experience. We hope you continue to enjoy the phone and we look forward to serving you again in the future. Should you have any further questions or concerns, please feel free to reach out to us.
Best regards,
Smart Cellular Team
“Purchased a refurb iPhone 13 'pristine' some small marks but close to as good new as one could expect, very happy.
Took a few more days than advised to be delivered, while waiting SC asked me if I would like a different colour device making me think not all devices are available for immediate dispatch, right colour and spec phone arrived a couple of days later. Thanks”
Dear Wiggy,Thank you so much for taking the time to give us a 4-star rating for your experience with Smart Cellular. We truly appreciate your feedback!
We're glad to hear that you are satisfied with your purchase of a refurbished "pristine" iPhone 13. It's fantastic that the device was as close to new as you expected, despite some small marks. We always strive to provide our customers with the best possible products and it's great to know that we met your expectations.
We apologize for the slight delay in delivery. Your feedback is valuable to us, and it helps us improve our services. We understand that waiting a few extra days can be frustrating, but we're glad that it all worked out in the end. Our team wanted to make sure we offered you the right color and specification for your phone, which is why we reached out to you. We appreciate your understanding and cooperation.
Once again, thank you for choosing Smart Cellular. Your satisfaction is our top priority, and we are here to assist you with anything you might need. Please don't hesitate to reach out if you have any further questions or concerns.
Thank you so much for your fantastic 4-star rating of Smart Cellular! We greatly appreciate your feedback and we're thrilled to hear that you are very happy with your new phone purchase. We're glad that you were able to save money by opting for a used one and that the delivery was prompt.
Your satisfaction is our top priority, and we're delighted that you're overall pleased with your purchase. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out.
Once again, thank you for choosing Smart Cellular. We hope to serve you again in the future!
“Very happy with my new iPhone it is in very good condition which is exactly what it said in the description. The delivery was fast received it within 2days. I would highly recommend smart cellular.
Thank you smart cellular for my new iPhone very happy customer.”
Thank you so much for taking the time to leave us a 4-star rating for Smart Cellular! We greatly appreciate your feedback and are thrilled to hear that you are very happy with your new iPhone and the condition it arrived in, just as described in the product description.
We take pride in ensuring a fast and efficient delivery service, so it's fantastic to know that you received your iPhone within 2 days. Your satisfaction is our utmost priority, and we couldn't be more delighted that you would highly recommend Smart Cellular.
Once again, thank you for choosing Smart Cellular for your new iPhone. We are thrilled to have you as a happy customer!
Best regards,
Smart Cellular
Thank you so much for taking the time to rate Smart Cellular with four stars! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience overall.
We are sorry to hear that the delivery of your phone was rather slow. We understand the importance of timely deliveries, and we apologize for any inconvenience this may have caused. Your feedback will certainly help us improve our services in the future and ensure a better experience for our customers.
Once again, thank you for your valuable feedback, and we hope to have the opportunity to serve you even better in the future.
Dear Graham,Thank you so much for your wonderful 4-star rating of Smart Cellular! We greatly appreciate your feedback and are thrilled to hear that you had a positive experience with us.
Quick service and quality product are two of our top priorities, and we are delighted that we were able to meet your expectations.
Thank you again for choosing Smart Cellular. We look forward to serving you again in the future!
“The phone when it arrived was, as advertised, in pristine condition. It was relatively easy to transfer details and data from my "old" phone. Now operating the new phone I am very happy.
However, there were some issues earlier in the process. I ordered the phone on a Sunday but, other than an acknowledgement, I received no other communication. The site stated that phones would be despatched within 2-3 working days yet I heard nothing. In response to an email the company's reply to me stated that they had arbitrarily changed delivery to 3-5 working days. The phone eventually arrived a week after I had ordered it. The supposed "signed for " Royal Mail delivery involved the postman just pushing it through my letter box! Luckily I found it and no damage was done.”
thank you for taking the time to rate Smart Cellular with 4 stars. We greatly appreciate your feedback and are thrilled to hear that you are happy with the condition of the phone and the ease of transferring your data.
We apologize for the issues you encountered earlier in the process. We understand that communication is important, and we apologize for the lack of updates after the initial acknowledgement. We also apologize for the inconvenience caused by the change in delivery timeline. Our team is continuously working to improve our processes and will take your feedback into consideration.
Regarding the delivery, we sincerely apologize for the subpar experience with the Royal Mail service. We will address this issue with them to ensure that future deliveries are handled more securely and professionally.
Thank you again for your feedback and for choosing Smart Cellular. We value your business and hope to serve you even better in the future.
Posted 2 years ago
Thank you so much for choosing Smart Cellular and for taking the time to rate us with 4 stars. We truly appreciate your feedback and we are thrilled to hear that the phone arrived in pristine condition and that you found it relatively easy to transfer your details and data.
We apologize for the issues you experienced earlier in the process. We understand how important communication and timely delivery are, and we are sorry for any inconvenience caused by the delayed response and the change in delivery timeframe. We sincerely apologize for the postman's handling of the "signed for" Royal Mail delivery and we're glad to hear that the phone arrived undamaged.
If there is anything else we can assist you with, please do not hesitate to reach out to our customer service team. We value your satisfaction and we will work hard to ensure a better experience in the future.
Thank you again for your support and for choosing Smart Cellular.
“The phone came as described and was a really good price. Was a gift for my son and ordered it a certain time and day for it to come on his birthday and unfortunately the date it said it could come wasn’t correct and waited quite a while for the phone to come but apart from that the phone was great and my son loves it.”
Dear Elizabeth,Thank you for taking the time to rate Smart Cellular with 4 stars. We truly appreciate your feedback and are delighted to hear that the phone came as described and at a great price. We understand that there was a slight delay in the delivery, causing it to arrive after the expected date. We apologize for any inconvenience this may have caused you and your son. However, we are thrilled that your son loves the phone and we hope it brings him joy and satisfaction.
Once again, thank you for choosing Smart Cellular. We value your patronage and look forward to serving you in the future.
“I purchased an iPhone 11 which after a day had a problem with the touch screen. The returns department were excellent and I was able to get a full refund easily and quickly.”
Dear Rob,Thank you so much for taking the time to rate Smart Cellular with 4 stars. We greatly appreciate your feedback!
We are sorry to hear about the issue you faced with the touch screen on your iPhone 11. However, we are thrilled to know that our returns department was able to provide you with excellent service and facilitate a quick and easy refund for your purchase.
At Smart Cellular, customer satisfaction is of utmost importance to us, and we strive to provide seamless experiences even in such situations. Your words of appreciation mean a lot to us and further motivate us to deliver nothing short of excellence.
Thank you once again for choosing Smart Cellular, and please do not hesitate to reach out if you have any further concerns or require any assistance.
Best regards,
Smart Cellular Customer Support
