“Refurbished iPhone 13 superb buy,great price ,customer service was good as a slight delay in getting it dispatched due to new iPhone 16 coming out but worth the wait as same phone elsewhere was £70 more expensive,so really pleased with phone”
Dear Alan,
Thank you for your wonderful 4-star review! We’re so glad to hear that you found our refurbished iPhone 13 to be a superb buy and at a great price. It's always our goal to offer our customers the best value, so it's fantastic to know you noticed that.
We appreciate your understanding regarding the dispatch delay due to the new iPhone release and are happy to hear it was worth the wait. We're also grateful for your kind words about our customer service. Your feedback helps us improve, and we look forward to serving you again in the future.
Enjoy your new phone! If you need anything, feel free to reach out.
Best regards,
The Smart Cellular Team
“When my iPhone and watch arrived they were superb and way beyond my expectations. However it took three weeks and some frustrating attempts to contact them. I wouldn't have minded the wait if they had kept me informed. Bought the same combination for my wife via Amazon, same quality, buy arrived the next day.”
Dear Elwyn,
Thank you for taking the time to share your feedback! We’re thrilled to hear that you loved the quality of your iPhone and watch. However, we sincerely apologize for the delays in communication and appreciate your patience during the process. Your experience is important to us, and we’re actively working to improve our communication efforts to keep our customers better informed in the future.
We're glad to know that your wife's order via Amazon arrived promptly with the same high quality. If you have any further questions or need assistance, please don't hesitate to reach out. We truly value your support and look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Customer,
Thank you for your feedback! We're glad to hear that your phone arrived in perfect condition. We apologize for the delay in delivery and appreciate your understanding. Your satisfaction means a lot to us!
If you have any questions or need assistance, feel free to reach out. We’re here to help and look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Allen,
Thank you for your thoughtful 4-star review! We're delighted to hear that your item met your expectations, and that you found our prices competitive. Ensuring secure packaging and prompt dispatch is important to us, and it’s great to know you appreciated that!
If you have any further feedback or need assistance, please don’t hesitate to reach out. We truly value your support and look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Customer,
Thank you for your 4-star review! We’re glad to hear that your order arrived quickly following your purchase. Your feedback is important to us, and we’re always striving to improve our services.
If you have any questions or need further assistance, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“Great service, best price around and phone was of excellent quality. It did come without a charging cable though so I have had to get intouch with customer service. Quick response but still waiting for cable to arrive.”
Dear Customer,
Thank you for your thoughtful review and for choosing Smart Cellular! We’re delighted to hear that you found our service great and the price unbeatable. It’s wonderful to know that the quality of your phone met your expectations!
We sincerely apologize for the inconvenience regarding the missing charging cable. Our customer service team is dedicated to resolving such issues promptly, and we're glad you received a quick response. We appreciate your patience as we work to get that cable to you.
If you have any further questions or concerns, please don’t hesitate to reach out. Thank you again for your feedback, and we hope to serve you even better in the future!
Best regards,
The Smart Cellular Team
“I’m always nervous using a company i haven’t before and spending a considerable amount online. But I needn’t have been. I asked for a Pristine iPhone 13 and that’s exactly what I got. It looks new and works as expected. Because Smart Cellular used Royal Mail, when I had to go away over the period it arrived I was able to select for my local office to hold it.
The only thing that wasn’t perfect, hence only 4 stars, was I got a gold coloured phone having asked for Graphite and no explanation. But as it is in a case where the colour isn’t visible I didn’t go back to the company. I am a happy customer”
Dear Simon,Thank you so much for taking the time to give us a 4-star rating and for sharing your positive experience with Smart Cellular! We truly appreciate your trust in us, especially when trying out a new company and making a significant online purchase. We are thrilled to hear that you received exactly what you ordered – a pristine iPhone 13 that looks and functions perfectly.
It's fantastic to know that our partnership with Royal Mail allowed you to conveniently have your delivery held at your local office while you were away. We understand the importance of ensuring our customers' needs are met, even in situations like this.
We apologize for the mix-up regarding the color of your phone. We strive for perfection in every aspect, and while we may occasionally make mistakes, we appreciate your understanding. We're glad to hear that the gold color hasn't affected your overall satisfaction, especially since it is concealed by a case.
Once again, thank you for choosing Smart Cellular. We are delighted to have you as a happy customer, and we look forward to serving you again in the future.
Best regards,
The Smart Cellular Team
“Phone is great, really quick service and delivery. Didn't come with a charging cable though or any note to say why so I have had to chase this up with customer services.”
Hello!
Thank you so much for taking the time to rate Smart Cellular with 4 stars! We truly appreciate your positive feedback and are thrilled to hear that you found our phone great with quick service and delivery.
We apologize for the inconvenience caused by the missing charging cable and the lack of any explanatory note in the package. Please be assured that we take your feedback seriously, and we have already notified our customer services team about this issue. They will reach out to you promptly to assist you in resolving the matter.
Once again, thank you for choosing Smart Cellular and for sharing your experience. We value your trust and look forward to serving you even better in the future.
Warm regards,
The Smart Cellular Team
“I bought my Samsung S24 from Smart Cellular at a really good price, and it arrived well packed.
The only negative was the length of time it took to receive the order, although Frankie in customer service was very quick to respond to my emails whenever I requested an update”
Thank you for your review! We're glad to hear you found a great deal on your Samsung S24 and that it arrived well-packaged. We appreciate your patience with the delivery time and are happy to know that Frankie in customer service was responsive and helpful in keeping you updated.
Your feedback is important to us, and we'll work on improving our delivery times. We look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
Hello,
Thanks for sharing your experience, Jayne! We're glad to hear that you were pleased with the quick delivery and competitive pricing. It’s always wonderful to know when our customers are satisfied with their purchases. Your feedback helps us continue to improve, and we're happy to have made your experience a positive one. We hope you enjoy your new phone, and we look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
Hello,
Thank you, Martin, for sharing your experience with Smart Cellular! We're happy to hear that the phone you purchased met your expectations and is functioning just as you had hoped. Providing high-quality devices in the expected condition is something we take pride in, so it's great to know you’re pleased with your item.
We also appreciate your feedback on the delivery notification. We aim to keep our customers updated throughout the process to ensure a smooth and worry-free experience. Your feedback helps us to continue improving this aspect of our service.
If you need any further assistance or have any questions about your device, don't hesitate to reach out. We're always here to help and ensure your satisfaction!
Thanks again for choosing Smart Cellular. We hope to serve you again in the future!
Best regards,
The Smart Cellular Team
Thank you for your feedback! We're glad to hear you found our pricing reasonable for the iPhone 11 and that it arrived in perfect condition. It's always our goal to provide quality products and quick delivery, and it's rewarding to know we succeeded in your case.
We share your hope that the phone will serve you well for a long time. If you have any questions or need assistance in the future, please don't hesitate to reach out. Your satisfaction is important to us, and we're here to help.
Thanks again for choosing Smart Cellular!
Best regards,
The Smart Cellular Team
Hello,
Thank you, Raymond, for your wonderful review! We’re thrilled to hear that your phone was exactly as described and in pristine condition. It’s great to know that it’s working perfectly and that the delivery met your expectations.
Your recommendation means a lot to us, and it reflects our commitment to providing quality products and reliable service. If you have any questions or need assistance in the future, don’t hesitate to reach out. We truly appreciate your support!
Best regards,
The Smart Cellular Team
Hello,
Thank you for your positive feedback! We’re thrilled to hear that you found a great deal on your phone and that it arrived in immaculate condition. Offering top-quality devices at competitive prices is something we strive for, and it’s wonderful to know we met your expectations.
We appreciate your support and trust in Smart Cellular. If you need anything in the future or have any questions, feel free to get in touch. We’re here to help!
Best regards,
The Smart Cellular Team
“It was a great experience shopping with smart cellular. The iPhone 12 looks great, there is a small visible mark on one side which I wasn’t expecting having ordered an excellent condition, also the iPhone gift box bought as extra was an iPhone 11 instead of iPhone 12, hence the 4 star review. After sales support was great, swift responses on both chat and email. The delivery time was great arrived when I needed this as this was a birthday gift. Overall, great experience and I will definitely shop again and recommend to others.”
“The phone was delivered promptly and was in very good condition with adequate battery lift. Unfortunately I was sent a black version rather than the green one that I ordered”
Hello,
Thank you for your feedback, James. We’re glad to hear that the phone was delivered promptly and that you found it to be in very good condition with adequate battery life. However, we sincerely apologize for the mix-up regarding the color of the phone you received. We understand how disappointing it can be to receive an item that doesn’t match your expectations, especially when you were looking forward to the specific green version.
We strive to provide our customers with the best products and services, and it seems we fell short in this instance. Your experience is important to us, and we will investigate how this mistake occurred to ensure it doesn’t happen again in the future. Please reach out to our customer service team, and they will be happy to assist you in resolving this issue, whether it involves an exchange or finding a suitable solution.
Thank you for bringing this to our attention, and we hope to rectify the situation for you soon. Your satisfaction is our priority, and we appreciate your understanding as we work to improve our service.
Best regards,
The Smart Cellular Team
“Ordered refurbished i phone. Delivery on website states within 2-3 working days but will be despatched in 24 hours. Email then received with ‘updated’ current delivery timescales for their store as being 3-5 working days but have not been changed on the website so totally misleading. Maximum of 5 working days would be tomorrow but no indication item been despatched. No-one answers the phone, says in a queue then that no-one available, no response to emails. V poor and disappointing. Have requested refund, though only way to do so is by email and now will have to await someone to respond! Have had much better experience buying refurbished phones smoothly and efficiently from elsewhere.”
Hi,
We sincerely apologize for the delays and miscommunication regarding your order. We understand how frustrating it can be when delivery times don’t align with expectations, and we're sorry for the inconvenience caused. Our team is actively working to improve response times and update delivery information on the website. Rest assured, we’ll prioritize your refund request and get back to you as soon as possible.
Best regards,
The Smart Cellular Team
“I purchased an iPhone which was described as being in pristine condition, however the phone that was sent had scratches over the screen. So obviously I was not happy, as it was meant to be a present. In fairness to Smart Cellular they replaced the phone with a pristine one.”
Hello,
Thank you for sharing your feedback. We're sorry to hear that your initial experience with the phone you received did not meet your expectations, especially since it was meant to be a gift. We understand how important it is for the product to arrive in the exact condition described, particularly when it's for a special occasion.
That being said, we're glad to hear that our team was able to promptly resolve the issue by replacing the phone with one in pristine condition, as it should have been from the start. We strive to provide high-quality products and service, and your satisfaction is our top priority.
It’s important to us that when issues arise, we handle them efficiently and professionally to ensure our customers leave happy. We appreciate your understanding and patience throughout this process.
Thank you again for giving us the opportunity to correct the situation. We hope the replacement phone meets your expectations and makes a great gift. If you have any further questions or need assistance, don’t hesitate to reach out to our team.
Best regards,
The Smart Cellular Team
