Dear Steve,
Thank you for your thoughtful 4-star review! We’re glad to hear that you’re enjoying the product and appreciate your understanding regarding the delivery timing.
We always aim for prompt deliveries, and we’ll certainly take your feedback into account to improve our services. If you have any questions or need further assistance, feel free to reach out. We’re here for you!
Best regards,
The Smart Cellular Team
“Ordered a red iPhone XR received a black one, when I emailed they were very apologetic amd j got a partial refund.
Condition of phone was as good as they described.”
Dear Louise,
Thank you for your review! We’re glad to hear that you found our team apologetic and that we were able to provide a partial refund. Your understanding means a lot to us.
We strive to accurately describe the condition of our phones, and we're pleased that the device met your expectations. Should you need any assistance in the future or have any questions, please don’t hesitate to reach out. We're here for you!
Best regards,
The Smart Cellular Team
“I was rather unsure of purchasing my Galaxy S23 using SmartCellular but overall it was great. The estimated delivery times were not met so I got my device a week late although reasonable communication was provided. The phone arrived as described with tracking.”
“Good service even they sand me wrong colour they offer me £10 but I didn't accept & agre to return item back for refund including £8.50 my postage. I still believe good service.”
“This is my second phone purchased from this company. Very happy with the first one price is very reasonable and delivery was on time. Can’t really go wrong with an 18 month guarantee and my iPhone looks like new.”
Dear Tammy,
Thank you for your great 4-star review! We’re thrilled to hear that you’re happy with your second phone purchase and that your first experience was just as satisfying.
We take pride in offering reasonable prices and timely delivery, and it’s wonderful to know that your iPhone looks as good as new. The 18-month guarantee is just one way we aim to provide peace of mind to our valued customers.
If you have any questions or need assistance, please don’t hesitate to reach out. We’re always here to help!
Best regards,
The Smart Cellular Team
Dear Mahinur,
Thank you for your great 4-star review! We're glad to hear that your phone arrived on time and at a good price.
Your satisfaction is important to us, and we always strive to provide timely deliveries and competitive pricing. If you have any further feedback or need assistance in the future, please feel free to reach out!
Best regards,
The Smart Cellular Team
Posted 1 year ago
Dear Mahinur,
Thank you for your wonderful 4-star review! We're glad to hear your phone arrived on time and at a great price.
Your feedback is important to us and helps us continually improve our services. If you have any questions or need assistance in the future, please don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
“Phone took a few days longer to arrive than stated. They did call to see if we wanted a different colour for quicker delivery, but it was a present for my daughter who wanted a specific colour. Still arrived in time as ordered well in advance”
Dear Customer,
Thank you for your great 4-star review! We're thrilled to hear that you love your new phone. We apologize for the delivery not being as fast as expected, and we appreciate your understanding. Your feedback helps us strive for better service.
If you need any further assistance or have questions in the future, feel free to reach out. We’re always here for you!
Best regards,
The Smart Cellular Team
“Great phone in good working order. Arrived little late but it was resolved immediately by the team. It also has a small Nick on it but meant to be in pristine condition, however not noticeable nor does it impact the phones function. Overall I’m pleased with the product.”
Dear Sophie,
Thank you for your fantastic 4-star review! We're delighted to hear that you are pleased with your new phone and that our team was able to resolve the delivery delay promptly.
We apologize for any inconvenience caused by the small nick, and we appreciate your understanding that it doesn't affect the phone's functionality. Your satisfaction is our priority, and we're glad you are enjoying your purchase overall.
If you have any questions or need any assistance in the future, please feel free to reach out!
Best regards,
The Smart Cellular Team
Dear Allen,
Thank you for your excellent 4-star review! We're glad to hear that your item was as described and that you found our prices competitive. It's also great to know that the delivery met your expectations.
We appreciate your support and hope to serve you again soon. If you have any questions or need assistance, please feel free to reach out!
Best regards,
The Smart Cellular Team
“It was very easy to order my IPhone. Delivery took longer than expected but once I contacted Smart Cellular they informed me of the delay and told me how long the delay would be (less than one week)”
Dear Valued Customer,
Thank you for your thoughtful 4-star review! We appreciate your feedback regarding the ordering process and delivery. We're glad our team was able to keep you informed about the delay, and we're committed to ensuring a smooth experience for our customers.
Your satisfaction is important to us, and we hope the wait was worth it once your iPhone arrived. If you have any further questions or need assistance, please feel free to reach out.
Best regards,
The Smart Cellular Team
“Refurbished iPhone 13 superb buy,great price ,customer service was good as a slight delay in getting it dispatched due to new iPhone 16 coming out but worth the wait as same phone elsewhere was £70 more expensive,so really pleased with phone”
Dear Alan,
Thank you for your wonderful 4-star review! We’re so glad to hear that you found our refurbished iPhone 13 to be a superb buy and at a great price. It's always our goal to offer our customers the best value, so it's fantastic to know you noticed that.
We appreciate your understanding regarding the dispatch delay due to the new iPhone release and are happy to hear it was worth the wait. We're also grateful for your kind words about our customer service. Your feedback helps us improve, and we look forward to serving you again in the future.
Enjoy your new phone! If you need anything, feel free to reach out.
Best regards,
The Smart Cellular Team
“When my iPhone and watch arrived they were superb and way beyond my expectations. However it took three weeks and some frustrating attempts to contact them. I wouldn't have minded the wait if they had kept me informed. Bought the same combination for my wife via Amazon, same quality, buy arrived the next day.”
Dear Elwyn,
Thank you for taking the time to share your feedback! We’re thrilled to hear that you loved the quality of your iPhone and watch. However, we sincerely apologize for the delays in communication and appreciate your patience during the process. Your experience is important to us, and we’re actively working to improve our communication efforts to keep our customers better informed in the future.
We're glad to know that your wife's order via Amazon arrived promptly with the same high quality. If you have any further questions or need assistance, please don't hesitate to reach out. We truly value your support and look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Customer,
Thank you for your feedback! We're glad to hear that your phone arrived in perfect condition. We apologize for the delay in delivery and appreciate your understanding. Your satisfaction means a lot to us!
If you have any questions or need assistance, feel free to reach out. We’re here to help and look forward to serving you again!
Best regards,
The Smart Cellular Team
Dear Allen,
Thank you for your thoughtful 4-star review! We're delighted to hear that your item met your expectations, and that you found our prices competitive. Ensuring secure packaging and prompt dispatch is important to us, and it’s great to know you appreciated that!
If you have any further feedback or need assistance, please don’t hesitate to reach out. We truly value your support and look forward to serving you again!
Best regards,
The Smart Cellular Team
