“Good customer service. Competitive price for a second hand phone with plenty of availability. Faulty phone initially but easily able to return (with my postage costs to be refunded) and replacement functioning phone sent.”
Dear Clare,
Thank you for your thoughtful 4-star review! We're pleased to hear that you received good customer service and found a competitive price for your second-hand phone. We appreciate your understanding regarding the initial issue, and we're happy that the return process was smooth for you.
If you need any further assistance or have questions in the future, please don't hesitate to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your excellent 5-star review! We’re thrilled to hear that you had a quick and hassle-free experience with your purchase. Your recommendation means the world to us!
If you need any assistance or have questions in the future, feel free to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
“Fantastic service. Great range of phones to choose from. Excellent descriptions and ratings. Superb delivery times, I got my phone within 2 working days which was needed as my old phone was not working. Phone was exactly as described, has a great battery life. Would highly recommend this site.”
Dear Mark,
Thank you for your fantastic 5-star review! We’re thrilled to hear that you appreciated our range of phones and the detailed descriptions we provide. Swift delivery is important to us, and we’re glad that your new phone arrived just in time! It’s great to know that it meets your expectations with its battery life as well.
We really appreciate your recommendation and look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
“Very happy with quality of refurbished iPhone, selected because of great price offer. Delivery was slower than described on website, but overall a good experience.”
Dear Carol,
Thank you for your great 4-star review! We're so glad to hear that you're happy with the quality of your refurbished iPhone and that you found it at a fantastic price. We apologize for the slower delivery than expected; your feedback is invaluable, and we'll work to improve this aspect.
If you need any further assistance or have any questions, please feel free to reach out. We’re here to help!
Best regards,
The Smart Cellular Team
“My experience with this seller was great. The phone arrives as described (my was listed as pristine). I've been buying new phones in the range of around £150 for years now. It's been great having a phone that was a manufacturer's flagship from two years ago. The screen and camera are just so much better. I was worried about battery life, but so far that hasn't been an issue.”
Dear Valued Customer,
Thank you for your amazing 5-star review! We're so glad to hear that you were pleased with our fast service and that you found the perfect phone for your wife. It's always our goal to provide quick and satisfying experiences for our customers.
If you have any questions or need assistance in the future, please feel free to reach out. We're here to help!
Best regards,
The Smart Cellular Team
“The phone was ordered on 23 April for next day delivery as a present to a loved one who was about to holiday abroad. Same day confirmation of order was received followed by same day confirmation that the phone had been sent. Nonsense. Two weeks passed before I got a phone but even then not in the colour I had originally ordered and it was supplied with the wrong charging cable. Poor Comms and awful customer service. I will never use Smart Cellular again.”
Dear Valued Customer,
Thank you for your glowing 5-star review! We're thrilled to hear that your replacement phone was sent quickly and that you've had a positive experience with our team. Your recommendation means the world to us!
If you ever need assistance or have any questions in the future, please feel free to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
“Best price I could find for a refurbished iPhone 13. Phone only had a couple of small scratches. However, took nearly two weeks to receive the phone hence why I’ve not given 5 stars.”
Dear Darren,
Thank you for your awesome 5-star review! We're delighted to hear that you’re very happy with your experience. Your satisfaction is our ultimate goal, and it's great to know we met your expectations.
If you ever need assistance or have any questions, feel free to reach out. We’re here to help!
Best regards,
The Smart Cellular Team
“I originally placed my order on 11 April 2025. Despite offering me a refund because the phone clearly wasn't turning up on 12 May I still haven't received my refund. I've chased a few times and been assured I'm getting my refund but still nothing! I'd recommend staying well clear of them.”
“This is the 5th phone I've ordered from Smart Cellular for either myself or a family member. The condition is always as advertised (Good/Excellent/Pristine), and the price is always competitive. The phone arrived within 2 days of ordering and my daughter is very happy with it. The phone comes with 18 months warranty so you have peace of mind that if anything goes wrong it will be repaired or replaced.”
Dear Phil,
Thank you for your fantastic 5-star review! We’re thrilled to hear that this is your fifth order with us and that you continue to be satisfied with the condition and pricing of our phones. It’s wonderful that your daughter is happy with her new device!
We pride ourselves on providing quick delivery and a reliable warranty, so your peace of mind is very important to us. If you ever need assistance or have any questions, don’t hesitate to reach out.
Best regards,
The Smart Cellular Team
“I ordered a phone and it arrived very scratched and not the condition that was ordered. Returned the phone and have proof of delivery. 2 weeks later I have still not been refunded despite them texting me to say they had sent the refund - nothing received. As others have mentioned. They do not reply to emails and messages in anything like an acceptable timescale and dealing with a refund/return has been painful. Still not received my refund.
I have bought from them in the past and when it is straight forward the product and delivery is good. But any problems take forever to deal with due to them being so difficult to contact and get any kind of response.
I will not be using them again and am about to go to the Communications Ombudsman.”
“I virtually never leave reviews but I was very impressed by the mobile I received from Smart Cellular. Despite being a 2 year old Google Pixel 7a I received a absolutely pristine unit. Only the broken seals on the box and the absence of the protective film on the screen differentiated it from factory new.
Needless to say it was 100% functional and clearly has a battery that has had little use. I would certainly use Smart Cellular again and would even recommend them.”
Dear Valued Customer,
Thank you for your stellar 5-star review! We're absolutely delighted to hear that you were so impressed with the pristine condition of your Google Pixel 7a. We strive to provide our customers with high-quality devices, and it's fantastic to know we hit the mark for you.
Your recommendation means a lot to us, and we're here whenever you need assistance in the future.
Best regards,
The Smart Cellular Team
