“Extremely helpful the phone colour I wanted they didn’t have i was sent an email and I got a phone call to choose a different colour and I had it delivered the next day very please with the service will buy from this company again
Thank you”
Dear Valued Customer,
Thank you for your amazing 5-star review! We’re thrilled to hear that our team was able to assist you in finding the right phone color and that you received it the very next day. Your satisfaction is what drives us, and we truly appreciate your support.
Looking forward to serving you again!
Warm regards,
Team Smart Cellular
“The are uncontactable. I bought a phone and they took the money. They then emailed to say they didn't have it. They took my money anyway and sent the item which I didn't order. Now totally uncontactable through phone or email and they still have my money.”
Dear Lucy,
Thank you for your fantastic 5-star review! We are so glad to hear that you found our customer service efficient and experienced quick payment. Your happiness is our top priority, and we appreciate your kind words!
Looking forward to assisting you again soon!
Warm regards,
Team Smart Cellular
Dear Phillip,
Thank you so much for your glowing 5-star review! We're thrilled to hear that your transaction was smooth and that Jake provided you with great service. Your satisfaction means the world to us!
We can’t wait to assist you again!
Best wishes,
Team Smart Cellular
Dear Valued Customer,
Thank you for your wonderful 5-star review! We’re so pleased to hear that you had a pleasant experience and found our service to be professional. Your satisfaction is our priority, and we appreciate your support.
Looking forward to serving you again!
Warm regards,
Team Smart Cellular
“I recently purchased an iPhone 14 plus in pristine condition for my wife's birthday from Smart Cellular.
The iphone was in pristine condition, as per Smart cellular's grading.
My wife is extremely pleased with the iphone.
I will use Smart cellular again & would recommend Smart cellular.
Mr s. Jackson”
Dear Mr. Jackson,
Thank you for your fantastic 5-star review! We're delighted to hear that the iPhone 14 Plus arrived in pristine condition and that your wife is thrilled with her gift. Your trust in us is greatly appreciated, and we look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
Dear Gerald,
Thank you for your outstanding 5-star review! We're thrilled to hear that you're enjoying your new phone and that the delivery was quick. Your recommendation means a lot to us, and we're here to ensure you have a great experience every time!
Best wishes,
Team Smart Cellular
“Good efficient transaction with delivery of an iPhone 12 mini. Excellent customer service and very pleased with my new phone. Will definitely recommend.”
Dear David,
Thank you for your fantastic 5-star review! We're thrilled to hear that your transaction was smooth and that our customer service left a great impression. It's wonderful to know you're pleased with your new phone, and we truly appreciate your recommendation!
Looking forward to serving you again!
Warm regards,
Team Smart Cellular
“Took a long time and a lot of nagging emails before the phone was delivered. Reassurances that it would be delivered promptly after each contact were worthless!
I was on the brink,of putting the matter in the hands of the Credit Company……and I still haven’t received the EarPods or the £10 credit promised because of the delay!!”
Hi there, we truly apologize for the delays you've experienced with your phone delivery and the communication surrounding it. It’s clear that we did not meet your expectations, and we understand how frustrating this must be for you. We are committed to ensuring our customers feel valued and heard, and we appreciate your patience during this time.
Regarding the EarPods and the promised credit, we will make it a priority to resolve these issues promptly. Please reach out to us directly so we can assist you further.
Warm regards,
Team Smart Cellular
“Sent my phone in excellent condition and was offered £123 I've had a reply from them today to say it's been downgraded to £13 absolutely disgusting there were no marks on the phone at all as always been in a case and had a screen protector on don't use this site to sell your phone”
Hi there, we truly apologize for the disappointment you've experienced with your phone's valuation. We understand how upset it can be to receive a significantly lower offer than expected, especially when you took great care of your device. Your feedback is important to us, and we're committed to reviewing our processes to ensure fairness and accuracy.
If you'd like to discuss this matter further or have your device returned, please reach out to us directly. We're here to help!
Warm regards,
Team Smart Cellular
“A pleasure to deal with Smart Cellular!
My phone is brilliant and arrived very quickly, no problems at all so I’m really happy with the service. Thank you.”
Dear Aileen,
Thank you for your wonderful 5-star review! We're so pleased to hear that your phone is brilliant and that the service exceeded your expectations with a quick delivery. Your happiness means the world to us, and we can't wait to serve you again!
Best wishes,
Team Smart Cellular
“Quotes £505 for an iPhone 15 plus 128gb which was reduced to £300 “upon inspection” because there was apparent marks on the side of the phone. It also took over a week to even receive an email and I had to contact twice to get this response.
The phone has been in a case and has had a screen protector on it from the first day so the condition is very good. Try to lure you in with a high initial offer price then try to rip you off once they have the phone.
Have requested to have the phone returned to me; save yourself some time and go elsewhere.”
We’re sorry for the inconvenience and frustration caused by the valuation change and delay in communication. We’re currently reviewing your case and will work to resolve it as quickly as possible. Please contact us at support@smartcellular.co.uk if you have any further questions.
Dear Customer,
Thank you for your amazing 5-star review! We're thrilled to hear that your phone arrived in good condition and that you were pleased with the price and quick delivery. Your satisfaction is our priority, and we appreciate your trust in us.
We look forward to assisting you again!
Warm regards,
Team Smart Cellular
“Phone (Samsung S10e) was great price and in pristine condition.
Next day delivery only happened after they had located phone.
15% discount code was offered but did not work. After some time on live chat I was told I had to spend over £150 to qualify but neither their website or the first person on live chat who sent me the code told me this.
Communication was poor - 0330 is not working, 0203 number constantly says you are 'second in queue' then seconds later tells you there are no customer service staff to assist and cuts you off.
Overall very happy with phone & would give 5 stars for phone but customer service, website discount info and and communications require attention.”
Hi Stephen,
Thank you for your feedback! We're pleased to hear that you are happy with your Samsung S10e and that it arrived in pristine condition. However, we sincerely apologize for the issues you experienced with delivery, the discount code, and communication. Your concerns are important to us, and we will certainly address these areas for improvement.
We appreciate your understanding and hope to provide a smoother experience in the future!
Warm regards,
Team Smart Cellular
“Phone took ages to arrive and when it eventually arrive they had sent the incorrect colour. I was then expected to pay to return the phone myself. This was my only phone and they would not send the correct item until I had returned the phone. Do not buy from this company.”
Hi Hayley, we're very sorry to hear about the delays in receiving your order and the mix-up with the color. We understand how important it is to get the right phone, especially when it's your only one. Additionally, we apologize for any confusion regarding the return process. This is not the standard of service we strive for, and we appreciate your feedback. Please reach out to us at sell@smartcellular.co.uk with your order details, and we'll work to resolve this for you as quickly as possible.
Kind regards,
Team Smart Cellular
Dear Leo,
Thank you for your fantastic 5-star review! We're so glad to hear that you're enjoying your phone and that our service met your expectations. Your feedback truly motivates us to keep providing the best experience possible!
Looking forward to helping you again in the future!
Best wishes,
Team Smart Cellular
“Purchased an S24 Ultra advertised as excellent condition, delivered on time and packaged extremely well. Once opened all expectations were met as not a mark on phone and works perfectly. Would definitely recommend you use these guys as I will next time I'm in the market for a new phone.”
Dear Mick,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that your S24 Ultra arrived in excellent condition and that it met all your expectations. Your recommendation means a lot to us, and we look forward to assisting you again when you're ready for your next phone!
Warm regards,
Team Smart Cellular
Dear Customer,
Thank you for your amazing 5-star review! We're thrilled to hear that you received great service and that you're enjoying your new phone. Your satisfaction means the world to us, and we appreciate your kind words.
We look forward to assisting you again soon!
Best wishes,
Team Smart Cellular
Dear Ian,
Thank you for your wonderful 5-star review! We're delighted to hear that your phone arrived in good condition and that you're happy with your purchase. Your satisfaction is our top priority, and it's fantastic to know we've met your expectations.
Looking forward to serving you again soon!
Warm regards,
Team Smart Cellular
“Purchased I-phone 12 pro max described as “excellent condition” as it was indeed . Extremely pleased with my phone and it was delivered well packaged and when described by the tracker . Although the phone was described as “in stock” it took 2 weeks to arrive but I’m still extremely pleased with the phone . Would recommend Smart Cellular.”
Dear Richard,
Thank you for your fantastic 5-star review! We're delighted to hear that you received your iPhone 12 Pro Max in excellent condition and that the packaging and delivery met your expectations. We appreciate your patience during the delivery process, and it's wonderful to know you're extremely pleased with your phone.
Thank you for recommending Smart Cellular, and we look forward to serving you again in the future!
Warm regards,
Team Smart Cellular
