“Poor communication
Rude staff
Order over a week later than advertised
Wouldn’t order from this site again
Took over 17 calls before being able to speak to a staff member (each day I called)”
Dear M,
Thank you for the fantastic 5-star review! We’re thrilled to hear that Kim made the process smooth and easy for you—great customer service is what we strive for!
If you need anything else or have any questions in the future, please don’t hesitate to reach out. We’re always here to assist!
Best regards,
The Smart Cellular Team
“Reasonable price for an excellent condition phone! We did receive the wrong colour but it’s not the end of the world - the phone is in such great condition for a refurb, and for the price we paid! Delivery was quick, email updates at each stage and it was packaged very well! Thank you.”
Dear Stella,
Thank you for your wonderful 5-star review! We're so glad to hear that you're pleased with the condition of your refurbished phone and that it arrived quickly and well-packaged. We appreciate your understanding regarding the color mix-up—sometimes these things happen!
If you need any assistance or have questions in the future, please don’t hesitate to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
“Easy to view website. Phone purchased and received was exactly as described on the website and the price point was very good. Once ordered timely and friendly updates were sent by email. An alternative was offered if faster delivery required.”
Dear M,
Thank you for your amazing 5-star review! We're thrilled to hear that you found our website easy to navigate and that your phone arrived just as described. It’s great to know that you appreciated our timely updates and alternative delivery options!
If there's anything else we can assist you with or any questions you have in the future, please don’t hesitate to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
“As it happens my purchase started badly with no acknowledgement or contact for 5 days. I contacted Smart Cellular and this prompted immediate action and the inclusion of a pair of smart ear buds. The iPhone was described as Pristine and indeed it was and the packaging and delivery from Ireland was faultless and on time, except the Post Office did not deliver on the day but the next! I am delighted with the end result which included a new lead. Communication from the outset is important for customer confidence including an outline time frame to delivery. My wife will in short time bin her current iPhone 7 and I will contact this company once more for a suitable replacement.”
Dear Philip,
Thank you for your wonderful 5-star review! We truly appreciate your feedback and are delighted to hear that, despite the initial hiccup, your experience turned out positively. It’s fantastic that the iPhone met your expectations and that you enjoyed the added ear buds.
We take your comments about communication seriously and will continue to work on keeping our valued customers informed throughout their purchasing journey. If there's anything else we can assist you with in the future, please don’t hesitate to reach out. We can't wait to help you with your wife's new iPhone!
Best regards,
The Smart Cellular Team
“Brilliant condition, excellent price, arrived within a few days of order. I've used Smart Cellular on a few occasions now and its my go-to site for Mobile Phones !!!”
Dear Robert,
Thank you for your fantastic 5-star review! We’re thrilled to hear that you found your phone in brilliant condition at an excellent price and that it arrived quickly. It's great to know Smart Cellular is your go-to site for mobile phones!
If you need anything else or have any questions in the future, please don't hesitate to reach out. We’re always here to help!
Best regards,
The Smart Cellular Team
Dear Steve,
Thank you for the amazing 5-star review! We're thrilled to hear that your product arrived quickly and met your expectations. It's great to know you found our prices competitive! Your recommendation means the world to us.
If you need anything in the future or have any questions, don’t hesitate to reach out. We’re always here to help!
Best regards,
The Smart Cellular Team
Dear Elaine,
Thank you for the amazing 5-star review! We're delighted to hear that you experienced great service and found our prices reasonable. It's fantastic to know that your phone was delivered quickly and matched your expectations!
If you ever need assistance or have any questions in the future, please don’t hesitate to reach out. We’re always here to help!
Best regards,
The Smart Cellular Team
“Excellent service. Easy to navigate the website, ordered exactly what I wanted which was good value and arrived on time. Am enjoying using my new phone”
Dear Belinda,
Thank you for your fantastic 5-star review! We’re delighted to hear that you found our website easy to navigate and that your order arrived on time. It’s wonderful to know you're enjoying your new phone!
If you have any questions or need assistance in the future, please feel free to reach out. We’re always here to help!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your wonderful 5-star review! We're thrilled to hear that your son is so happy with his new iPhone 14. It's always a joy to see our customers satisfied with their purchases!
If you ever have any questions or need assistance, please don’t hesitate to reach out. We're here to help!
Best regards,
The Smart Cellular Team
Dear Seana,
Thank you for your amazing 5-star review! We're thrilled to hear that you found our service fast and efficient, and that the item matched your expectations. Providing a seamless experience for our customers is what we strive for!
If you have any questions or need assistance in the future, please feel free to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
“It seems when you post quote online they offer a good value then when they receive it the price drops dramatically, I would be wary, offer £715 then received and came back to offer £150”
Dear Valued Customer,
Thank you for your wonderful 5-star review! We're thrilled to hear that you're so pleased with your iPhone 12 and that it arrived in immaculate condition. Our team works hard to ensure great delivery experiences, so it's fantastic to know we met your expectations.
Should you have any questions or need assistance in the future, please don't hesitate to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
“Bought a Samsung phone from Smart Cellular in May which was advertised as pristine condition.
Smart Cellular kept me informed by phone of the dipatch and the phone was delivered within a few days.
The phone was in immaculate, as new condition with no marks at all.
Very pleased with the purchase, great price and service.”
Dear Valued Customer,
Thank you for your fantastic 5-star review! We're delighted to hear that you received excellent service and that your phone was exactly as described. It’s always great to know that our customers find the right products at a great price!
Should you need any assistance or have questions in the future, please feel free to reach out. We're here to help!
Best regards,
The Smart Cellular Team
“Phone ordered over a month ago has not arrived. Replies to customer queries are virtually non existent.. Supply the phone NOW or return the funds to me now. Zero stars!!!!!”
“Good customer service. Competitive price for a second hand phone with plenty of availability. Faulty phone initially but easily able to return (with my postage costs to be refunded) and replacement functioning phone sent.”
Dear Clare,
Thank you for your great 4-star review! We’re glad to hear that you experienced good customer service and found our prices competitive for your second-hand phone. We strive to provide a wide selection and ensure a smooth return process, so it's wonderful to know it worked well for you despite the initial issue.
If you have any further questions or need assistance in the future, please feel free to contact us. We’re here to help!
Best regards,
The Smart Cellular Team
“Good customer service. Competitive price for a second hand phone with plenty of availability. Faulty phone initially but easily able to return (with my postage costs to be refunded) and replacement functioning phone sent.”
Dear Clare,
Thank you for your thoughtful 4-star review! We're pleased to hear that you received good customer service and found a competitive price for your second-hand phone. We appreciate your understanding regarding the initial issue, and we're happy that the return process was smooth for you.
If you need any further assistance or have questions in the future, please don't hesitate to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
Dear Valued Customer,
Thank you for your excellent 5-star review! We’re thrilled to hear that you had a quick and hassle-free experience with your purchase. Your recommendation means the world to us!
If you need any assistance or have questions in the future, feel free to reach out. We're always here to help!
Best regards,
The Smart Cellular Team
“Fantastic service. Great range of phones to choose from. Excellent descriptions and ratings. Superb delivery times, I got my phone within 2 working days which was needed as my old phone was not working. Phone was exactly as described, has a great battery life. Would highly recommend this site.”
Dear Mark,
Thank you for your fantastic 5-star review! We’re thrilled to hear that you appreciated our range of phones and the detailed descriptions we provide. Swift delivery is important to us, and we’re glad that your new phone arrived just in time! It’s great to know that it meets your expectations with its battery life as well.
We really appreciate your recommendation and look forward to serving you again in the future!
Best regards,
The Smart Cellular Team
