“Bought an iphone for my son's birthday. First impressions great. Phone was purchased in "Excellent" condition and it arrived as such. Competitive price, after shoppiglng around Smart Cellular was the best price. Received device within 2 days of ordering. So far 5*”
Dear Valued Customer,
Thank you for your outstanding 5-star review! We're thrilled to hear that the iPhone arrived in excellent condition and that you found our pricing competitive. It's great to know that your order was delivered promptly too!
If you have any questions or need assistance in the future, we’re here to help.
Warm regards,
Team Smart Cellular
“i’m very happy with my purchase. the phone i chose was well priced and just as described i was also happy with the voucher code that allowed a further £15 off.”
“Very good price. Prompt response. Delivered in 3 days. Out of stock so quick email exchange and arrived the following day. Hassle free and everything you would want for service”
“I GOT EXACTLY WHAT IT SAID ABOUT THE PHONE , PRESTINE CONDITION , PERFECT 💯 ! NEXT TIME I NEED ANOTHER PHONE I WILL BE CONTACTING SMART CELLULAR , THANK YOU VERY MUCH”
“I am convinced that this company doesn’t care anymore about it reputation, I bought a phone and later changed my mind and requested for a refund, firstly their chat robot isn’t great, customer service doesn’t reply to email and don’t take calls, I honestly don’t know what to do at this point as my funds is still with this company.”
“DONT NOT SEND YOUR PHONE TO THIS COMPANY
Avoid This Company – Extremely Disappointing Experience
I strongly advise against sending your phone to this company. I wish I had read the reviews beforehand. They initially offered £282 for my Samsung Galaxy Z Fold 3 5G (512GB, pristine condition). However, after receiving the device, they emailed me a few days later claiming it was only worth £2.
Naturally, I declined their offer and requested the return of my phone. My request was ignored until I mentioned that I would be contacting Trading Standards. Only then did they agree to return my phone, for which I had to pay the return postage myself.
When the phone was returned, it was no longer in the condition I sent it in. It had scratches all over it, and the internal screen had a large black line running through it, suggesting the device may have been bent or mishandled. As a result, the phone has been significantly devalued and is now unusable.
I will be reporting this company to Trading Standards. In my opinion, their practices are highly unprofessional and misleading.”
“Kim confirming the funds was very proactive.
However, the £416 I was quoted for the phone reduced initially to £150 when they received my phone! Apparently the side buttons showed wear and tear but you could have these sorted for about £50.
It got back up to £210 in the end but still way below my expectations.
You’re stuck as they have your phone…..
I’ve used them once but won’t be going back again…..”
“We as a family have always used Smartcellular for all of our handsets and found you to have an excellent customer service with regular updates as to any enquiries that we may have or when the handsets that we have ordered have been dispatched and an expected delivery dates to our homes.
The handsets that we have ordered have been as advertised or even better than we expected. Thank you”
“I've bought several phones from Smart Cellular. I have been satified with the quality of refurbished Iphones and quality of service with competitive prices.
Look forward to my next purchase.”
“I bought a phone from this company ( smart cellular) in good faith, samsung s23 in supposedly pristine! condition, only to find all round the edges there a scratches. I have contacted customer services twice now to report this, and upto now have not! had a response from them.”
